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Customer Reliability Engineer Jobs in Delaware (NOW HIRING)

JPMorganChase

Sr. Principal Software Engineer

Wilmington, DE · On-site

$121K - $167K/yr

... in delivery speed, reliability, and code quality (e.g., AI-orchestrated SDLC/TLM automation ... customer outcomes, and operational risk; proven ability to drive alignment through clear technical ...

Vets2PM

Mechanical Desk Engineer DE (496911)

New Castle, DE · On-site

$76K - $89K/yr

... Customer Service. The Mechanical Desk Engineer also provides technical oversight to the contractual depots and administrative services to the Siemens Reliability and Service Managers. This position ...

Cisco

Software Engineer, Backend

Dover, DE

$152K - $219K/yr

... reliability, performance, scalability, testability, maintainability, observability, and developer experience. * Work with various groups within Cisco to understand their and our customers' data ...

Bloom Energy

Principal Quality Engineer

Newark, DE

... reliability, and sustainability, ensuring our customers remain ahead in a world where soaring ... We are looking for a Principal Quality Engineer to join our team in one of today's most exciting ...

Hologic

Product Quality Engineer 2

Newark, DE · On-site

$78K - $122K/yr

Are you passionate about ensuring the quality and reliability of life-saving medical devices? At ... Customer-focused, with a commitment to addressing field quality issues and ensuring timely ...

Berkley

Principal Engineer - AI Platform

Wilmington, DE · On-site

$131K - $175K/yr

With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer ... Ensure high availability and reliability of AI services through effective troubleshooting and ...

Berkley

Principal Engineer - AI Platform

Wilmington, DE · On-site

$131K - $175K/yr

With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer ... Ensure high availability and reliability of AI services through effective troubleshooting and ...

Berkley

Principal Engineer - AI Platform

Wilmington, DE

$131K - $175K/yr

With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer ... Ensure high availability and reliability of AI services through effective troubleshooting and ...

Hologic Inc.

Product Quality Engineer 2

Newark, DE · On-site

$78K - $122K/yr

Are you passionate about ensuring the quality and reliability of life-saving medical devices? At ... Customer-focused, with a commitment to addressing field quality issues and ensuring timely ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Delaware

Customer Reliability Engineer information

See Delaware salary details

$61.1K

$118.1K

$141.1K

How much do customer reliability engineer jobs pay per year?

As of Jul 18, 2026, the average yearly pay for customer reliability engineer in Delaware is $118,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,600.00 and $129,100.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A Customer Reliability Engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They often work closely with development and support teams to troubleshoot issues, optimize systems, and implement solutions that improve customer experience, using tools like monitoring software and incident management processes.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much does an SRE get paid?

SREs (Site Reliability Engineers) typically earn a median annual salary ranging from $100,000 to $150,000, depending on experience, location, and company size. Senior SREs with specialized skills in automation, cloud platforms, and monitoring tools can earn higher salaries, often exceeding $180,000 annually.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What engineers make $500,000 a year?

Senior engineers in specialized fields such as software engineering, data engineering, or cloud engineering can reach or exceed $500,000 annually, especially with bonuses, stock options, and extensive experience. High compensation often requires advanced skills, certifications, and leadership roles within large technology companies or consulting firms.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

Will AI replace SRE jobs?

AI can automate certain tasks within the Customer Reliability Engineer role, such as monitoring, incident response, and data analysis, but it is unlikely to fully replace SRE jobs. SREs focus on designing reliable systems, troubleshooting complex issues, and making strategic decisions that require human judgment. AI tools are intended to augment SREs' capabilities rather than eliminate the need for their expertise.
What are popular job titles related to Customer Reliability Engineer jobs in Delaware? For Customer Reliability Engineer jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Customer Reliability Engineer jobs in Delaware look for? The top searched job categories for Customer Reliability Engineer jobs in Delaware are:
What cities in Delaware are hiring for Customer Reliability Engineer jobs? Cities in Delaware with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you
Sr Testing and Quality Engineer

Sr Testing and Quality Engineer

Waters Corporation

New Castle, DE • On-site

$85K - $116K/yr

Other

Re-posted 3 days ago

Job description

OverviewThis individual will report to the Quality Engineering Manager and is responsible for supporting the Material Sciences QMS Processes, Product Quality, and the nonconforming product process within the New Castle, Delaware Manufacturing facility. Responsibilities include leading investigations into product non-conformances, reporting quality system metrics, supporting product transfers into production, and driving improvement activities and projects related to product and process quality. Additional responsibilities include supporting Internal and External Audits and Findings. This includes driving improvement activities in these areas and collaborating on projects to harmonize activities across TA sites, Lead Material Review Board (MRB) and trending meetings. This position is hands-on in a fast-paced environment which will interact with multiple functions (R&D, Engineering, Operations, Test Engineering, Reliability Engineering, Regulatory, and Purchasing) and other Waters sites.Typical tasks of the position include, but are not limited to
  • Responsible for ensuring compliance to ISO 9001 QMS Processes
  • Support the ongoing development and maintenance of the QMS 
  • Identify areas of Improvement within the manufacturing and quality management system, and help drive improvements
  • Maintain support QMS metrics
  • Support maintainance of the Non-Conformance & Complaint systems
  • Compile quality data, performing and supporting audits, reviewing non-conformances ensuring root cause analysis are completed.
  • Review records, procedures, work instructions, forms etc. to ensure that they are accurate, complete and compliant with the process and with the requirements of the quality management system.
  • Provide and report on key performance metrics 
The successful candidate will have a combination of knowledge, skills, and experience that would include the following

Qualified individuals should have a bachelor's degree in engineering, Business, Mathematics, Science, or technical field.  

Experience:

  • Minimum 10 years of experience in Quality Assurance or related field.
  • Project management skills, exceptional organizational and time management skills, attention to detail, critical thinking and problem-solving skills, and commitment to client satisfaction are essential.
  • Working experience and knowledge of quality management systems in ISO 9001
  • Working experience and knowledge of Incoming Inspection
  • Certified Lead Auditor in ISO 9001
  • Proven track record of managing an effective CAPA process
  • Analytical thinker and problem solver
  • Ability to work independently across multiple organizations.
  • Demonstrated implementation of continuous improvement methodologies
  • Operational Excellence/Six Sigma/Lean training or certifications
  • Experience supporting the manufacture of complex electromechanical/mechanical assemblies 
  • Experience using SAP or Oracle
  • Good report writing and reviewing skills
Company Description

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

Employment Type: OTHER

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