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Customer Reliability Engineer Jobs in Delaware (NOW HIRING)

Berkley

Command Center Manager

Wilmington, DE

Collaborating with SRE and infrastructure teams to enhance monitoring and tooling * Reporting on KPIs, system availability, and customer satisfaction metrics What You Bring * 5+ years in a leadership ...

Berkley

Command Center Manager

Wilmington, DE

Collaborating with SRE and infrastructure teams to enhance monitoring and tooling * Reporting on KPIs, system availability, and customer satisfaction metrics Qualifications What You Bring * 5+ years ...

W. R. Berkley

Command Center Manager

Bellefonte, DE

Collaborating with SRE and infrastructure teams to enhance monitoring and tooling * Reporting on KPIs, system availability, and customer satisfaction metrics Qualifications What You Bring * 5+ years ...

ITW Avery Weigh-Tronix

Embedded Software Engineer

DE

$131.40K - $172.90K/yr

The engineer will contribute to software architecture, product enhancements, and reliability validation while supporting internal teams, customers, and manufacturing operations. This position ...

Rogers Corporation

Senior Process Engineer

Bear, DE · On-site

$100K - $129.40K/yr

Our customers expect high performance and reliability, so we are always looking for people who can ... With nearly 200 years of materials science and engineering experience, Rogers delivers high ...

CBRE

Automation Engineer

New Castle, DE · On-site

... the customer's technical problems related to their automated material handling equipment (MHE ... Engineer process solutions and reliability improvement from concept to network implementation.

Vets2PM

Mechanical Desk Engineer DE (496911)

New Castle, DE · On-site

$76.40K - $89.66K/yr

... Customer Service. The Mechanical Desk Engineer also provides technical oversight to the contractual depots and administrative services to the Siemens Reliability and Service Managers. This position ...

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Customer Reliability Engineer information

See Delaware salary details

$61.1K

$118.1K

$141.1K

How much do customer reliability engineer jobs pay per year?

As of May 30, 2026, the average yearly pay for customer reliability engineer in Delaware is $118,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,600.00 and $129,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What are popular job titles related to Customer Reliability Engineer jobs in Delaware? For Customer Reliability Engineer jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Customer Reliability Engineer jobs in Delaware look for? The top searched job categories for Customer Reliability Engineer jobs in Delaware are:
What cities in Delaware are hiring for Customer Reliability Engineer jobs? Cities in Delaware with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you
Infographic showing various Customer Reliability Engineer job openings in Delaware as of May 2026, with employment types broken down into 95% Full Time, 4% Part Time, and 1% Contract. Highlights an 83% Physical, 6% Hybrid, and 11% Remote job distribution, with an average salary of $118,074 per year, or $56.8 per hour.
Command Center Manager

Command Center Manager

Berkley

Wilmington, DE

Full-time

Posted 18 days ago

Job description

Are you a strategic leader with a passion for operational excellence in high-availability environments? Do you thrive in fast-paced, mission-critical settings and love mentoring high-performing teams? If so, Berkley Technology Services (BTS) wants to meet you!

BTS is the powerhouse tech arm of W. R. Berkley Corporation, a Fortune 500 commercial insurance leader. We deliver cutting-edge IT solutions to over 60 global operating units, driving innovation and security across the enterprise. With a culture built on collaboration, entrepreneurship, and continuous growth, BTS is where technology leaders come to thrive.

Right Team. Right Technology. Simple and Secure.


What You'll Do

As our Command Center Manager, you’ll lead a team of Level I and II Analysts across multiple shifts, ensuring seamless 24x7x365 operations of our enterprise data centers. You’ll be responsible for:

  • Overseeing incident response, system monitoring, and SLA adherence
  • Leading enterprise event escalations and executive-level communications
  • Driving process maturity, automation, and operational efficiency
  • Hiring, mentoring, and developing top-tier technical talent
  • Collaborating with SRE and infrastructure teams to enhance monitoring and tooling
  • Reporting on KPIs, system availability, and customer satisfaction metrics

What You Bring

  • 5+ years in a leadership role within a Data Center, NOC, or SOC
  • Proven success in high-pressure, high-visibility environments
  • Strong technical acumen and hands-on experience with tools like SolarWinds, AppDynamics, Dynatrace, DataDog, etc.
  • Exceptional communication, project management, and analytical skills
  • Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
  • Experience with SRE principles, automation, and tooling optimization is a plus

Why BTS?

  • Be part of a Fortune 500-backed tech team with global impact
  • Work in a culture that values innovation, growth, and employee development
  • Enjoy opportunities to expand your career into roles you never imagined
  • Make a real difference in how technology supports the future of insurance

The Company is an equal employment opportunity employer.


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