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Customer Reliability Engineer Jobs in Delaware (NOW HIRING)

ITW Avery Weigh-Tronix

Embedded Software Engineer

DE

$131K - $172K/yr

The engineer will contribute to software architecture, product enhancements, and reliability validation while supporting internal teams, customers, and manufacturing operations. This position ...

Spectrum Control

Process Engineer

Delmar, DE · On-site

Collaborate with Engineering, Quality, and Operations teams to improve manufacturability, reliability, and production efficiency. * Ensure compliance with AS9100, IPC, customer, and regulatory ...

CBRE

Automation Engineer

New Castle, DE · On-site

... the customer's technical problems related to their automated material handling equipment (MHE ... Engineer process solutions and reliability improvement from concept to network implementation.

Vets2PM

Mechanical Desk Engineer DE (496911)

New Castle, DE · On-site

$76K - $89K/yr

... Customer Service. The Mechanical Desk Engineer also provides technical oversight to the contractual depots and administrative services to the Siemens Reliability and Service Managers. This position ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Delaware

Customer Reliability Engineer information

See Delaware salary details

$61.1K

$118.1K

$141.1K

How much do customer reliability engineer jobs pay per year?

As of Jun 25, 2026, the average yearly pay for customer reliability engineer in Delaware is $118,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,600.00 and $129,100.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and collaborate with engineering teams to improve customer experience, often using monitoring tools and technical expertise. CREs typically have strong problem-solving skills and may hold certifications related to systems or cloud platforms.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much does an SRE get paid?

SREs (Site Reliability Engineers) typically earn a median salary ranging from $100,000 to $150,000 annually, depending on experience, location, and company size. Senior SREs with specialized skills in automation, cloud platforms, and monitoring tools can earn higher compensation, often exceeding $180,000 per year.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What engineers make $500,000?

Senior-level engineers in fields such as software engineering, data engineering, and cloud infrastructure can earn $500,000 or more annually, especially with extensive experience, specialized skills, and in high-demand industries. Roles like Principal Engineer, Staff Engineer, or Engineering Manager often reach this compensation level, particularly in large tech companies or organizations with competitive benefits and stock options.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

Will AI replace SRE jobs?

AI is expected to augment the work of Customer Reliability Engineers (CREs) by automating routine tasks such as monitoring, incident detection, and data analysis. However, CREs will continue to play a critical role in designing systems, troubleshooting complex issues, and making strategic decisions that require human judgment. AI tools are seen as complementary, not a replacement, for the skills and expertise of SREs and related roles.
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Customer Reliability Engineer jobs near you
Infrastructure Engineer III - Capacity and Scalability

Infrastructure Engineer III - Capacity and Scalability

JPMorgan Chase & Co.

Wilmington, DE • On-site

$104K - $136K/yr

Full-time

Medical, Retirement

Posted 21 days ago

JPMorgan Chase & Co. rating

8.1

Company rating: 8.1 out of 10

Based on 470 frontline employees who took The Breakroom Quiz

47th of 142 rated banks

Job description


As an Infrastructure Engineer III in Consumer and Community Banking at JPMorganChase, you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. You apply your technical knowledge and problem-solving methodologies across multiple applications. In this role you will partner with infrastructure platform teams, application development and SRE teams to manage and govern standard processes for planning and monitoring capacity, and planning scalability.
Job responsibilities
  • Execute the daily activities supporting the standard Capacity process for the critical applications in the line of business.
  • Partner with Application and Infrastructure teams to identify potential capacity risks and govern remediation statuses of those risks.
  • Uses enterprise-authorized AI capabilities within the work environment to accelerate monitoring and capacity analysis and documentation, validating outputs and handling operational data according to sensitivity and security requirements.
  • Assist partners with recommendations on Capacity plans, where needed. Develop and analyze data to create plans for scaling resources efficiently.
  • Apply technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data/systems running at scale; and ensures end to end monitoring of applications.
  • Partner with team to deliver improvement opportunities for the process, including automating monitoring data views to meet the needs of the stakeholders.
  • Drive assessments for ad-hoc events where additional Capacity may be required to ensure systems are ready ahead of time. Drive the daily activities supporting the standard capacity process applications.
  • Collect data from Capacity Planning's database infrastructure, compile and analyze data, produce, and deliver accurate and complete capacity reports.
  • Provide reporting views and updates to stakeholders reflecting overall status of their portfolios.
  • Drive capacity alignment between capacity planning tools and other tools & systems.
  • Drive progress across multiple efforts in parallel, independently managing priorities and relationships with other teams to effectively deliver results.
    Required qualifications, capabilities, and skills
  • Formal training or certification in infrastructure engineering concepts and 3+ years applied experience
  • Strong knowledge of infrastructure disciplines such as: hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments. Proven ability to develop infrastructure engineering knowledge of additional domains, data fluency and automation knowledge.
  • Applies reuse-first, AI-assisted approaches to identify recurring capacity risks and improve remediation workflows, ensuring changes are validated and aligned to resiliency and security expectations.
  • Practical experience with managing or governing technology Capacity or other ITIL processes. Working knowledge of application's infrastructure KPI's (CPU, Memory, etc.) and monitoring tools.
  • Experience with creating and leveraging dashboards (Grafana, Dynatrace, ELK,.) for visualization of data.
  • Experience on business intelligence (BI) tools like Microsoft Power BI, Qlik, Tableau etc. that allow users to explore and analyze data from multiple sources.
  • Experience managing the lifecycle of cross-functional projects, implementing automated equipment and/or integrated systems. Ability to navigate effectively, building partnerships with exceptional communication skills.
  • Experience improving IT processes to maximize efficiency and create positive user experience.
  • Strong knowledge of one or more scripting languages (e.g., Go, JavaScript, Python, etc.)
  • Experience on cloud technologies like AWS with and ability to Design, develop, and deploy secure and scalable cloud infrastructure solutions.
  • Experience with process and procedure documentation.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

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