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Customer Reliability Engineer Jobs in Wisconsin (NOW HIRING)

Appvion, LLC

Reliability Engineer

Appleton, WI

$100K - $125K/yr

Translate critical-to-customer quality metrics into functional design and equipment improvement ... Manage reliability-engineering work backlog for assigned areas. * Support root cause analysis ...

M2S Group

Reliability Engineer

Appleton, WI · On-site

$100K - $125K/yr

Translate critical-to-customer quality metrics into functional design and equipment improvement ... Manage reliability-engineering work backlog for assigned areas. * Support root cause analysis ...

Foxconn WI

Reliability Engineer

Mount Pleasant, WI · On-site

$99K - $124K/yr

Reliability Engineer Department: GL6 Test & Reliability Engineering Employment Type: Full Time ... customer needs. * Ensure ESD-safe practices, lab safety, and adherence to all quality standards.

ACCURAY

Reliability Engineer

Madison, WI · On-site

$103K - $130K/yr

The Reliability Systems Engineer in our Product Development department is responsible for ... Develop user and system-level product reliability requirements to enable achievement of customer ...

Accuray

Reliability Engineer

Madison, WI

$103K - $130K/yr

The Reliability Systems Engineer in our Product Development department is responsible for ... Develop user and system-level product reliability requirements to enable achievement of customer ...

Accuray Incorporated

Reliability Engineer

Madison, WI · On-site

$103K - $130K/yr

The Reliability Systems Engineer in our Product Development department is responsible for ... Develop user and system-level product reliability requirements to enable achievement of customer ...

Foxconn WI

Reliability Engineer

Mount Pleasant, WI

The Reliability Engineer will perform reliability testing activities, configure test environments ... customer needs. * Ensure ESD-safe practices, lab safety, and adherence to all quality standards.

Capgemini

WI · On-site

$99K - $125K/yr

Software Engineering* ID 488841-en\_GBAt Capgemini Engineering, the world leader in engineering ... customers and partners on qualification results and reliability performance* Collaborating with ...

Milwaukee Tool

Reliability Engineer II

Brookfield, WI · On-site

$97K - $122K/yr

... customers demand from Milwaukee Tool. Duties and Responsibilities Product Development and Life ... ASQ Reliability Engineering Certification (ASQ-CRE) or the ability and desire to achieve ...

Oshkosh Corporation

Reliability Engineer

Harrison, WI · On-site

$64K - $103K/yr

Prepare and present analytical reports and visualizations for leadership and customers ... or similar reliability software. * Programming experience for automation and data processing ...

Milwaukee Tool

Reliability Engineer II

Brookfield, WI

$97K - $122K/yr

... customers demand from Milwaukee Tool. Duties and Responsibilities Product Development and Life ... ASQ Reliability Engineering Certification (ASQ-CRE) or the ability and desire to achieve ...

Oshkosh Corporation

Reliability Engineer

Oshkosh, WI

$64K - $103K/yr

Prepare and present analytical reports and visualizations for leadership and customers ... or similar reliability software. * Programming experience for automation and data processing ...

Capgemini

WI · On-site

$99K - $125K/yr

Software Engineering* ID 488841-en\_GBAt Capgemini Engineering, the world leader in engineering ... customers and partners on qualification results and reliability performance* Collaborating with ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Wisconsin

Customer Reliability Engineer information

See Wisconsin salary details

$61.6K

$119.1K

$142.3K

How much do customer reliability engineer jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer reliability engineer in Wisconsin is $119,076.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,500.00 and $130,200.00 per year, depending on experience, location, and employer.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and often collaborate with engineering teams to improve infrastructure and customer experience, typically using monitoring tools and technical expertise. CREs may also provide technical support and guidance to help clients optimize their use of the company's offerings.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

What are popular job titles related to Customer Reliability Engineer jobs in Wisconsin?

For Customer Reliability Engineer jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Customer Reliability Engineer jobs in Wisconsin look for?

The top searched job categories for Customer Reliability Engineer jobs in Wisconsin are:

What cities in Wisconsin are hiring for Customer Reliability Engineer jobs?

Cities in Wisconsin with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you

Reliability Engineer

Appvion, LLC

Appleton, WI

$100K - $125K/yr

Full-time

Posted 25 days ago

Appvion rating

8.3

Company rating: 8.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Appvion is seeking a Reliability Engineer to help improve equipment performance, reliability, and overall effectiveness in our Appleton manufacturing operations. In this hands-on engineering role, you will partner closely with Operations, Maintenance, Engineering, craftspeople, and machine operators to identify reliability opportunities, lead improvement initiatives, support preventative and predictive maintenance programs, and help drive long-term equipment performance.What You’ll Do
  • Provide reliability-engineered solutions that improve overall equipment effectiveness and support long-term equipment performance.
  • Enhance equipment reliability through Total Productive Maintenance (TPM), preventative maintenance, and predictive maintenance practices.
  • Plan, schedule, coordinate, and support the execution of maintenance and equipment-reliability activities.
  • Provide engineering leadership for continuous improvement projects, equipment upgrades, and safety-related change management activities.
  • Partner with Operations, Maintenance, Engineering, craftspeople, and machine operators to troubleshoot equipment issues and improve performance.
  • Translate critical-to-customer quality metrics into functional design and equipment improvement opportunities.
  • Work with cross-functional equipment improvement teams to assess equipment performance, countermeasure recurring problems, and identify reliability concerns.
  • Track monthly breakdown metrics for critical equipment and use data to prioritize reliability focus areas.
  • Manage reliability-engineering work backlog for assigned areas.
  • Support root cause analysis efforts, including detailed equipment-failure analysis and short- and long-term corrective action plans.
  • Assist with maintenance planning, scheduling, and execution to support successful work order completion.
  • Contact, interview, and request bids from vendors, suppliers, engineering consultants, contractors, and other external resources as needed.
  • Develop and manage capital and expense projects, including project details, justification data, procurement needs, spare parts, and bills of materials.
  • Recommend and implement replacement or innovative technologies that improve reliability, capability, efficiency, and equipment obsolescence.
  • Maintain a working knowledge of the labor agreement to support contract commitments and effective partnership in a union environment.
What We’re Looking For
  • Bachelor of Science degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
  • Minimum of 5 years of demonstrated experience in reliability engineering, maintenance engineering, manufacturing engineering, or a related technical role.
  • Strong understanding of preventative and predictive maintenance concepts, tools, and practices.
  • TPM and Lean training preferred.
  • Familiarity with modern maintenance techniques, practices, and procedures.
  • Strong interpersonal, communication, and cross-functional collaboration skills.
  • Excellent analytical, troubleshooting, problem-solving, and root-cause identification skills.
  • Strong organizational skills with attention to detail and follow-through.
  • Ability to work responsibly and independently while using sound judgment.
  • Working knowledge of Microsoft Office, including Excel, Word, Access, PowerPoint, and Outlook.
  • Experience with CMMS databases, D365 ERP, and AutoCAD preferred.
About AppvionAppvion is the North American leader in specialty and high-performance coatings for thermal label and film applications. Founded in 1907, Appvion innovates sustainable specialty coating solutions that are part of many tickets, tags, labels, and packages consumers touch daily. Our solutions leverage a unique blend of proprietary processes and technical expertise to provide crisp imaging, reliable barcode scannability, and consistent image quality for pressure-sensitive and non-pressure-sensitive applications.As a premier employer of choice, distinguished by the Fox Cities Chamber of Commerce Employee Friendly Workplace certification, our success is rooted in our people. We are committed to promoting work-life balance and integration by investing in employee-friendly policies and practices. Whether you are looking to start, make a change, or advance your career, find your path at Appvion and leave your mark on the world.What We Can Offer YouWe prioritize the health and happiness of our employees by granting new hires eligibility for benefits starting on the first of the month following their hire date. Our comprehensive benefits package includes full, low-cost coverage for health, vision, and dental insurance, along with additional perks designed to support your well-being and career growth.
  • Complimentary access to our 24/7 on-site fitness center.
  • 100% 401(k) match up to the first 5% contributed, with full vesting on day one.
  • Generous annual time off package, including vacation, sick and emergency time, holidays, paid volunteer time, and parental leave.
  • Health Savings Account options, Employee Assistance Program access, annual bonus program, referral bonus program, short-term disability, long-term disability, and more.
Equal Opportunity EmployerAppvion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.If you need assistance or an accommodation due to a disability, you may contact Human Resources at recruiter@appvion.com.

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