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Customer Reliability Engineer Jobs in Wisconsin (NOW HIRING)

Foxconn WI

Reliability Engineer

Mount Pleasant, WI · On-site

$99.20K - $124.80K/yr

Reliability Engineer Department: GL6 Test & Reliability Engineering Employment Type: Full Time ... customer needs. * Ensure ESD-safe practices, lab safety, and adherence to all quality standards.

Accuray Incorporated

Reliability Engineer

Madison, WI · On-site

$103.30K - $130K/yr

The Reliability Systems Engineer in our Product Development department is responsible for ... Develop user and system-level product reliability requirements to enable achievement of customer ...

Accuray

Reliability Engineer

Madison, WI

$103.30K - $130K/yr

The Reliability Systems Engineer in our Product Development department is responsible for ... Develop user and system-level product reliability requirements to enable achievement of customer ...

Foxconn WI

Reliability Engineer

Mount Pleasant, WI

The Reliability Engineer will perform reliability testing activities, configure test environments ... customer needs. * Ensure ESD-safe practices, lab safety, and adherence to all quality standards.

CrossFire Group

Senior Reliability Engineer

Oshkosh, WI

$75K - $95K/yr

Senior Reliability Engineer Direct Hire Opportunity Overview We are seeking a Senior Reliability ... Communicate directly with customers on requirements, findings, and execution plans * Prepare and ...

Oshkosh Corporation

Reliability Engineer

Harrison, WI · On-site

$64.50K - $103.50K/yr

Perform Reliability analysis of engineering design and hardware * Assist the closed loop Failure ... Evaluate mission mode profiles as defined by contract and customer orders * Develop and exercise ...

Oshkosh Corporation

Reliability Engineer

Oshkosh, WI

$64.50K - $103.50K/yr

Perform Reliability analysis of engineering design and hardware * Assist the closed loop Failure ... Evaluate mission mode profiles as defined by contract and customer orders * Develop and exercise ...

Oshkosh Corporation

Reliability Engineer

Oshkosh, WI · On-site

$64.50K - $103.50K/yr

Prepare and present analytical reports and visualizations for leadership and customers ... or similar reliability software. * Programming experience for automation and data processing ...

Oshkosh Corporation

Reliability Engineer

Oshkosh, WI

$64.50K - $103.50K/yr

Prepare and present analytical reports and visualizations for leadership and customers ... or similar reliability software. * Programming experience for automation and data processing ...

Deloitte

Manager, ServiceNow SRE Engineer

Milwaukee, WI · On-site

$56.25 - $74.75/hr

Manager, ServiceNow SRE Engineer Role Overview: As a Manager, ServiceNow SRE Engineer , you will ... Customer-Centric Engineering: Develop lean engineering solutions through rapid, inexpensive ...

Deloitte

ServiceNow SRE Engineering Manager

Milwaukee, WI · On-site

$56.25 - $74.75/hr

As a Manager, ServiceNow SRE Engineer , you will actively engage in your engineering craft, taking ... Customer-Centric Engineering: Develop lean engineering solutions through rapid, inexpensive ...

ABB

Senior Reliability Engineer

New Berlin, WI

Reliability Engineering Manager __ In this role, you will focus on hands on failure analysis to ... With its products, global scale and local presence, the Division helps customers to improve energy ...

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Customer Reliability Engineer information

See Wisconsin salary details

$61.6K

$119.1K

$142.3K

How much do customer reliability engineer jobs pay per year?

As of May 31, 2026, the average yearly pay for customer reliability engineer in Wisconsin is $119,076.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,500.00 and $130,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What are popular job titles related to Customer Reliability Engineer jobs in Wisconsin? For Customer Reliability Engineer jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Customer Reliability Engineer jobs in Wisconsin look for? The top searched job categories for Customer Reliability Engineer jobs in Wisconsin are:
What cities in Wisconsin are hiring for Customer Reliability Engineer jobs? Cities in Wisconsin with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you

Reliability Engineer

Foxconn WI

Mount Pleasant, WI • On-site

$99.20K - $124.80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Reliability Engineer
Department: GL6 Test & Reliability Engineering
Employment Type: Full Time
Location: SMC
Reporting To: Aaron Lemkau
Description
FII USA, Inc., a Foxconn Technology Group Company, is seeking a Reliability Test Engineer to design, implement, and execute reliability testing plans for enterprise-class server and storage systems. Once a part of the team, you will be responsible for a wide variety of tasks within the Operations Department in both lab and production-support environments, with opportunities to apply technical expertise and problem-solving skills to expand your career in Smart Manufacturing.
The Reliability Engineer will perform reliability testing activities, configure test environments, analyze results, and collaborate with cross-functional teams to drive improvements in product quality and reliability.
Responsibilities
  • Design and execute ORT plans for new and existing server and storage platforms, covering thermal cycling, power cycling, HTOL (high-temperature operating life), and burn-in conditions.
  • Configure and maintain test infrastructure for 24/7 system-level reliability testing, including server racks, power cycling systems, and stress diagnostic tools.
  • Set up and operate ORT equipment, including environmental chambers, burn-in rooms, and custom fixtures.
  • Collect and analyze large datasets from test conditions, applying statistical methods to identify early-life failure mechanisms.
  • Develop and maintain test scripts and procedures for environmental screening and stress testing.
  • Collaborate with design, validation, manufacturing, and quality teams to provide feedback on reliability issues and improvements based on ORT results.
  • Support root cause analysis (RCA) for reliability concerns and document corrective actions.
  • Generate detailed reports and presentations on ORT results, highlighting findings and recommendations.
  • Continuously improve ORT methodologies, test coverage, and automation processes to meet evolving server architectures and customer needs.
  • Ensure ESD-safe practices, lab safety, and adherence to all quality standards.
  • Other duties as assigned.

Qualifications
  • Bachelor's or Master's degree in Electrical, Mechanical, or Materials Engineering, Chemistry, or a related technical field required.
  • 3-5 years of experience in reliability, test engineering, or related field, preferably with enterprise/AI server and storage platforms.
  • Experience running ORT testing, including environmental temperature/humidity chambers and burn-in environments.
  • Experience in Metrology including CMM, Microscopy, Spectroscopy, and DPA Including cross section, Dye, Pull and Shadow Moire.
  • Strong understanding of server architecture (CPU, memory, power supplies, I/O, fans, storage).
  • Proficiency with environmental test equipment and methodologies.
  • Experience with scripting or automation tools (Python, Bash, LabVIEW, or similar).
  • Familiarity with data analysis tools (MATLAB, Excel, Power BI, or similar).
  • Strong problem-solving, organizational, and documentation skills.
  • Excellent written and verbal communication skills with the ability to present technical findings clearly.
  • Ability to work independently and collaborate effectively with cross-functional teams.
  • Must be able to sit at a workstation for extended periods and lift up to 40 lbs.

Reasons you should work for us:
  • Comprehensive benefits package including medical, dental, and vision insurance coverage.
  • Basic life insurance and short-term disability coverage provided by employer.
  • Supplemental life insurance and long-term disability coverage options available.
  • 401K with employer contribution.
  • Personal, Vacation, and Holiday paid time off for all full-time employees.
  • Onsite Aurora Health & Wellness Center available for all employees.
  • Employees are continuously encouraged to learn and grow their careers in smart manufacturing.

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