Customer Reliability Engineer Jobs in Wisconsin (NOW HIRING)

Job Description

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?

NOTE:

1: This position is hybrid (3 days onsite) in our FIS Office locations in Jacksonville (FL), Atlanta (GA) & Milwaukee (WI).

About the Team:

This position is under our CTO org to support SRE functions for innovation and growth for the Banking Solutions, Payments and Capital Markets business. This role will report under our Wealth and Retirement team.

FIS empowers small to large retirement plan providers around the globe with a comprehensive, integrated suite of retirement solutions. Our industry-leading offering includes an extensive selection of technology and services. From record keeping technology and plan administration and compliance solutions, to financial wellness that supports all aspects of retirement services business and positions our clients for future growth.We are looking for a talented resource, who is comfortable working multiple appropriately prioritized issues and/or projects at a time.One who desires to be a part of this global dynamic retirement technology team where they will grow personally, technically and professionally.

What you will be doing:

Site Reliability Engineer will play a critical role in driving innovation and growth for the Banking Solutions, Payments and Capital Markets business. In this role, the candidate will have the opportunity to make a lasting impact on the company's transformation journey, drive customer-centric innovation and automation, and position the organization as a leader in the competitive banking, payments and investment landscape.

Your broad responsibilities will include: owning the technical engagement and ultimate success around specific modernization projects and have hands-on experience with AWStechnologies as well as broad know-how around how applications and services are constructed using the AWS platform.

• Design and maintain monitoring solutions for infrastructure, application performance, and user experience.

• Implement automation tools to streamline tasks, scale infrastructure, and ensure seamless deployments.

• Ensure application reliability, availability, and performance, minimizing downtime and optimizing response times.

• Lead incident response, including identification, triage, resolution, and post-incident analysis.

• Conduct capacity planning, performance tuning, and resource optimization.

• Collaborate with security teams to implement best practices and ensure compliance.

• Manage deployment pipelines and configuration management for consistent and reliable app deployments.

• Develop and test disaster recovery plans and backup strategies.

• Collaborate with development, QA, DevOps, and product teams to align on reliability goals and incident response processes.

• Participate in on-call rotations and provide 24/7 support for critical incidents.

What you bring:

• 7+ yrs of overall experience in SRE or Cloud Engineering.

• Strong experience in Linux systems and networking.

• Hands-on experience with AWS Cloud Platform.

• Expertise in CI/CD tools (Jenkins, Harness).

• Experience with Docker, Kubernetes (EKS).

• Proficiency in scripting: Python / Bash / Shell.

• Hands-on experience with Infrastructure as Code (Terraform).

• Monitoring tools: Dynatrace, CloudWatch, Splunk, Prometheus, Grafana.

• Understanding of SLIs, SLOs, error budgets.

• Experience in incident management and on-call operations.

• Strong focus on automation and reliability engineering.

• Strong problem-solving and troubleshooting ability.

• Ownership approach to engineering and product outcomes.

• Excellent interpersonal communication, negotiation, and influencing skills.

• Effective communication and collaboration skills.

Must have the following Certifications:

• AWS Cloud Practitioner

• AWS Solutions Architect Associate OR AWS Certified Devops Engineer

Tech Stack:

Linux, Git, Docker, Kubernetes /OpenShift, Helm, Jenkins, Harness, CheckMarx, SonarQube, Maven, Node, Artifactory, FlyWay, Splunk, KeyFactor, HashiCorp Vault, CyberArk, SNOW, Jira, Confluence, Oracle DB, PostgreSQL DB, EC2, EKS, KMS, Secrets Manager (Stores passwords and enables auto-rotation), RDS: Postgres DB, Redis: In-Memory Cache, S3: object storage, Security Groups: Ingress/Egress Firewall configurations for each service, IAM: Access control to AWS resources, Route53, SFTP, Scheduler like Tivoli is nice to know.

What we offer you:

At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

NOTE:

1: This position is hybrid (3 days onsite) in our FIS Office locations in Jacksonville (FL), Atlanta (GA) & Milwaukee (WI).

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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