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Customer Reliability Engineer Jobs in Wisconsin (NOW HIRING)

ABB

Senior Reliability Engineer

New Berlin, WI · On-site

Reliability Engineering Manager In this role, you will focus on hands on failure analysis to ... With its products, global scale and local presence, the Division helps customers to improve energy ...

Deloitte

Manager, SRE Engineer - PxE ERM

Milwaukee, WI · On-site

$56.25 - $74.75/hr

As a Manager, SRE Engineer , you will actively engage in your engineering craft, taking a hands-on ... Customer-Centric Engineering: Develop lean engineering solutions through rapid, inexpensive ...

Domtar

Engineer, Reliability

Nekoosa, WI · On-site

$105.90K - $133.30K/yr

... customers around the world. Our workforce is comprised of 14,000 talented and hardworking ... to fill the position of Engineer, Reliability . This job is full-time permanent. Key ...

Domtar

Engineer, Reliability

Nekoosa, WI · On-site

$105.90K - $133.30K/yr

... customers around the world. Our workforce is comprised of 14,000 talented and hardworking ... to fill the position of Engineer, Reliability . This job is full-time permanent. Key ...

Rehlko, LLC

Staff Engineer - Reliability Quality

Sheboygan, WI · On-site

$102.10K - $128.60K/yr

Key Responsibilities Reliability Engineering & Customer Quality Leadership * Lead high-impact reliability improvement initiatives addressing field, warranty, and customer issues * Serve as a key ...

Productive Resources LLC

R&M Engineer

Oshkosh, WI · On-site

$100.30K - $126.20K/yr

R&M Engineer Oshkosh, WI - Direct Hire Productive Resources (www.productiveresources.com) is ... Reliability Centered Maintenance (RCM), and Level of Repair Analysis (LORA). * Customer ...

Productive Resources

R&M Engineer

Oshkosh, WI

$75K - $95K/yr

R&M Engineer Oshkosh, WI - Direct Hire Productive Resources (www.productiveresources.com) is ... Reliability Centered Maintenance (RCM), and Level of Repair Analysis (LORA). * Customer ...

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Customer Reliability Engineer information

See Wisconsin salary details

$61.6K

$119.1K

$142.3K

How much do customer reliability engineer jobs pay per year?

As of Jun 1, 2026, the average yearly pay for customer reliability engineer in Wisconsin is $119,076.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,500.00 and $130,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What are popular job titles related to Customer Reliability Engineer jobs in Wisconsin? For Customer Reliability Engineer jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Customer Reliability Engineer jobs in Wisconsin look for? The top searched job categories for Customer Reliability Engineer jobs in Wisconsin are:
What cities in Wisconsin are hiring for Customer Reliability Engineer jobs? Cities in Wisconsin with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you
Senior Reliability Engineer

Senior Reliability Engineer

ABB

New Berlin, WI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 24 days ago

ABB Group rating

8.5

Company rating: 8.5 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

61st of 415 rated machine equipment manufacturers

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Reliability Engineering Manager
In this role, you will focus on hands on failure analysis to improve product quality and reliability. You will provide root cause analysis. You will work with a dynamic interdisciplinary team of engineers and cross functional support teams to support & improve VFDs (variable frequency drives).
The work model for the role is: On-Site in New Berlin, WI. This role support the Motion Drive Products Division.
Your role and responsibilities:
  • Provide root cause analysis for both factory and field failures of low voltage (120V-600V) VFDs. Thoroughly and professionally documenting the analysis investigations and root cause categorization in a database.
  • Utilize your knowledge and lab instrumentation to investigate the root causes of failures and recommend corrective actions.
  • Operate, recommend selection, and maintain a variety of lab electrical and scientific instrumentation.
  • Mentor junior engineers and develop failure analysis processes and procedures.
  • Provide data analytics to spot trends to improve product reliability.

Our Team Dynamics
Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
Qualifications for the role:
  • Bachelor's degree in electrical engineering and 5+ years of experience in reliability engineering, failure analysis, or a related role in the power electronics industry.
  • Strong background in and passion for troubleshooting and root cause analysis techniques (e.g., FMEA, DFMA, 5 Whys, RRCA, 8-D, Fault trees, Affinity Diagram etc.)
  • Excellent communication, database, documentation, and cross-functional collaboration skills.
  • This role involves domestic and international business travel, requiring a valid US Driver's License and US Passport.
  • Candidates must already have a work authorization that would permit them to work for ABB in the US.

Preferred Qualifications:
  • Strong background in digital, analog, FPGA, micro-processor, variable frequency drive, and AC motor drive background.

More about us
ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products, global scale and local presence, the Division helps customers to improve energy efficiency, productivity and safety.
What's in it for you
We give you the space to lead, the support to grow, and the chance to make a difference. Whether you're solving problems, building something new, or helping others succeed, your impact is real. You'll be part of a team that values your voice and celebrates your progress.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more
Health, Life & Disability
  • Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
  • Choice between two dental plan options: Core and Core Plus
  • Vision benefit
  • Company paid life insurance (2X base pay)
  • Company paid AD&D (1X base pay)
  • Voluntary life and AD&D - 100% employee paid up to maximums
  • Short Term Disability - up to 26 weeks - Company paid
  • Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
  • Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
  • Paid Parental Leave
  • Employee Assistance Program
  • Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
  • Employee discount program

Retirement
  • 401k Savings Plan with Company Contributions
  • Employee Stock Acquisition Plan (ESAP)

Time off
ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

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About ABB Group

Sourced by ZipRecruiter

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

Cary, NC, US

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