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Customer Relations Representative Jobs (NOW HIRING)

Tmhcc

Customer Relations Representative

Carmel, IN · Hybrid

$20/hr

As the Customer Relations Representative , you will act as the first point of contact for all customer inquiries by effectively interpreting and discussing benefits, reviewing claims, and resolving ...

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Customer Relations Representative information

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$28.5K

$53.6K

$75.5K

How much do customer relations representative jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer relations representative in the United States is $53,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $61,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Relations Representative vs Customer Service Associate?

AspectCustomer Relations RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may prefer customer service or communication certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, retail, corporate officesRetail stores, call centers, service desks
Employer & Industry UsageCustomer-focused companies across various industriesRetail, hospitality, telecommunications
Common Search & ComparisonCustomer Relations Representative vs Customer Service Associate

Customer Relations Representatives focus on building long-term customer relationships, handling complex issues, and maintaining customer satisfaction. Customer Service Associates typically handle day-to-day customer inquiries, providing immediate support. Both roles require strong communication skills but differ in scope and depth of customer engagement.

Is customer relations a stressful job?

Customer Relations Representatives often handle challenging interactions, which can lead to stress, especially when managing difficult customers or high call volumes. However, many find the role manageable with good communication skills, patience, and stress management techniques. The job environment and workload can influence the level of stress experienced.

What is a customer relations representative?

As a customer relations representative, your duties are to provide customer service and interact with customers, addressing complaints or technical problems. Typically you work in a call center and speak with customers over the phone. You may also collect customer information, inform managers when persistent problems are occurring, and participate in sales and business development. Qualifications for the position include experience in customer service or retail and a variety of skills, such as patience, strong verbal communication, and computer proficiency. Experience in this position can sometimes lead to other career opportunities within the same company.

What are the key skills and qualifications needed to thrive as a customer relations representative, and why are they important?

To thrive as a Customer Relations Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent; some employers may prefer customer service experience. Familiarity with customer relationship management (CRM) software, call center platforms, and basic office applications is typically required. Outstanding interpersonal skills, patience, and a positive attitude help you stand out in addressing client needs and diffusing challenging situations. These skills and qualities are crucial for building customer loyalty, resolving issues efficiently, and maintaining a positive company reputation.

How does a customer relations representative typically collaborate with other departments to resolve customer issues?

Customer Relations Representatives frequently work closely with teams such as sales, technical support, and billing to address and resolve customer concerns efficiently. They often serve as the main point of contact for customers, gathering information and coordinating with internal departments to facilitate solutions. Effective communication and strong organizational skills are essential, as they regularly relay customer feedback and ensure issues are tracked and resolved in a timely manner. This collaborative environment not only helps resolve problems but also provides valuable insights for process improvements.
More about Customer Relations Representative jobs
What cities are hiring for Customer Relations Representative jobs? Cities with the most Customer Relations Representative job openings:
Who are the top companies hiring for Customer Relations Representative jobs? The top employers for Customer Relations Representative jobs are:
What states have the most Customer Relations Representative jobs? States with the most job openings for Customer Relations Representative jobs include:
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Customer Relations Representative jobs near you
Infographic showing various Customer Relations Representative job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $53,615 per year, or $25.8 per hour.

Customer Relations Representative

Advantage Chevrolet of Bridgeview Inc

Bridgeview, IL • On-site

Part-time

Posted 28 days ago

Job description

Description:

Advantage Chevrolet of Bridgeview is looking for a friendly, detail-oriented Customer Relations Representative to join our Service Department team. This role is key to keeping our customers informed, engaged, and satisfied throughout their service experience.

What You'll Do:

  • Follow up with service customers via phone and email to ensure a positive experience
  • Assist the Service Manager with customer communication and outreach
  • Help resolve minor customer concerns and escalate issues when needed
  • Maintain accurate records of customer interactions

What We're Looking For:

  • Strong communication skills, both verbal and written
  • A positive, customer-first attitude
  • Comfortable with phone-based outreach and follow-up
  • Reliable, organized, and able to manage multiple customer touchpoints
  • Prior customer service or automotive experience a plus, but not required

Details:

  • Reports to the Service Manager
  • Part-time schedule



Requirements:
  • Strong communication skills, both verbal and written
  • A positive, customer-first attitude
  • Comfortable with phone-based outreach and follow-up
  • Reliable, organized, and able to manage multiple customer touchpoints
  • Prior customer service or automotive experience a plus, but not required