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Customer Relations Representative Jobs (NOW HIRING)

Nexera

Customer Relations Representative

Raleigh, NC

$1.2K - $1.5K/wk

Customer Relations Representative | Weekly Pay | Training Provided Do you enjoy working with people and helping others make informed decisions? Our team partners with innovative financial technology ...

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Customer Relations Representative information

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$28.5K

$53.6K

$75.5K

How much do customer relations representative jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer relations representative in the United States is $53,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $61,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Relations Representative vs Customer Service Associate?

AspectCustomer Relations RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may prefer customer service or communication certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, retail, corporate officesRetail stores, call centers, service desks
Employer & Industry UsageCustomer-focused companies across various industriesRetail, hospitality, telecommunications
Common Search & ComparisonCustomer Relations Representative vs Customer Service Associate

Customer Relations Representatives focus on building long-term customer relationships, handling complex issues, and maintaining customer satisfaction. Customer Service Associates typically handle day-to-day customer inquiries, providing immediate support. Both roles require strong communication skills but differ in scope and depth of customer engagement.

Is customer relations a stressful job?

Customer Relations Representatives often handle challenging interactions, which can lead to stress, especially when managing difficult customers or high call volumes. However, many find the role manageable with good communication skills, patience, and stress management techniques. The job environment and workload can influence the level of stress experienced.

What is a customer relations representative?

As a customer relations representative, your duties are to provide customer service and interact with customers, addressing complaints or technical problems. Typically you work in a call center and speak with customers over the phone. You may also collect customer information, inform managers when persistent problems are occurring, and participate in sales and business development. Qualifications for the position include experience in customer service or retail and a variety of skills, such as patience, strong verbal communication, and computer proficiency. Experience in this position can sometimes lead to other career opportunities within the same company.

What are the key skills and qualifications needed to thrive as a customer relations representative, and why are they important?

To thrive as a Customer Relations Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent; some employers may prefer customer service experience. Familiarity with customer relationship management (CRM) software, call center platforms, and basic office applications is typically required. Outstanding interpersonal skills, patience, and a positive attitude help you stand out in addressing client needs and diffusing challenging situations. These skills and qualities are crucial for building customer loyalty, resolving issues efficiently, and maintaining a positive company reputation.

How does a customer relations representative typically collaborate with other departments to resolve customer issues?

Customer Relations Representatives frequently work closely with teams such as sales, technical support, and billing to address and resolve customer concerns efficiently. They often serve as the main point of contact for customers, gathering information and coordinating with internal departments to facilitate solutions. Effective communication and strong organizational skills are essential, as they regularly relay customer feedback and ensure issues are tracked and resolved in a timely manner. This collaborative environment not only helps resolve problems but also provides valuable insights for process improvements.
More about Customer Relations Representative jobs
What cities are hiring for Customer Relations Representative jobs? Cities with the most Customer Relations Representative job openings:
Who are the top companies hiring for Customer Relations Representative jobs? The top employers for Customer Relations Representative jobs are:
What states have the most Customer Relations Representative jobs? States with the most job openings for Customer Relations Representative jobs include:
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Customer Relations Representative jobs near you
Infographic showing various Customer Relations Representative job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $53,615 per year, or $25.8 per hour.

Customer Relations Representative (Part-Time)

First Western Bank & Trust

Minot, ND • On-site

Part-time

Retirement, PTO

Re-posted 6 days ago

Job description

First Western Bank & Trust has a part-time opening for a Customer Relations Representative at the Minot Main Bank.

Customer Relations Representative Benefits Include:

  • Paid Vacation, Sick Leave and Holidays
  • 401k with matching contributions
  • Volunteer Paid Time Off
  • Banking Benefits
  • And more!

With all the benefits listed above, this is a great opportunity for the right candidate!


Customer Relations Representative Overview:

Establish and develop relationships with new and current consumer and business customers in support of First Western Bank & Trust’s sales and service objectives while adhering to the bank’s culture of customer service excellence.

  • Provide excellent customer service by greeting customers in person or on the phone in a timely, courteous, and professional manner
  • Properly identify each customer in accordance with bank policy and uphold confidentiality of customer and proprietary information
  • Establish solid relationships with new and current consumer and business customers through identifying needs, providing the best bank products and services for customer’s financial needs, and using cross-sell and referral opportunities
  • Open and manage consumer accounts including Individual Retirement Accounts; Health Savings Accounts; checking, savings, money market, certificates of deposit, and safe deposit accounts
  • Open and manage business accounts including checking, savings, money market, certificates of deposit, and safe deposit accounts
  • Assist customers with account maintenance; includes name changes, address changes, deposit product changes, and CD renewals, and signer changes for business accounts
  • Assist customers with debit card maintenance; includes create instant issue cards as needed, create disputes for erroneous transactions, apply limit changes, research transaction issues.
  • Assist customer with credit card maintenance; includes card issuance as needed, create disputes for erroneous transactions, research transaction issues, answer general questions, apply payments received

Customer Relations Representative Qualifications:

  • High School diploma or general education degree (GED) required
  • One year of banking experience preferred
  • Knowledge of customer service principles and practices
  • Knowledge of administrative and clerical procedures

Customer Relations Representative Skills/Abilities:

  • Must be a team player with excellent interpersonal skills, strong written and oral communication skills, active listening skills, and proven customer service skills
  • Must be detail oriented, able to work under minimal supervision, stay poised under pressure, manage multiple tasks at one time, and interact with co-workers and customers in a professional manner
  • Must have proficient spoken and written English language skills
  • Must have cash handling, general math, and computer skills


First Western Bank & Trust is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status.