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Customer Relations Representative Jobs (NOW HIRING)

CVS Health

Customer Relations Representative

Orlando, FL · Remote

$17 - $31.30/hr

In this role, the Customer Relations Representative serves as a customer advocate by researching, interpreting, and applying company procedures and policies to resolve concerns efficiently and ...

UNC Dairy

Customer Relations Representative

Lancaster, NY · On-site

$20 - $25/hr

Customer Relations Representative Join a team that nourishes life from farm to table! Upstate Niagara Cooperative, proudly owned by 200+ local family farms, is one of America's largest and most ...

Robert Half

Customer Relations Representative

San Diego, CA · On-site

$23.75 - $27.50/hr

We are looking for a Customer Relations Representative to support a busy customer service team in San Diego, California. This Long-term Contract position is ideal for someone who communicates clearly ...

Tmhcc

Customer Relations Representative

Carmel, IN · Hybrid

$20/hr

As the Customer Relations Representative , you will act as the first point of contact for all customer inquiries by effectively interpreting and discussing benefits, reviewing claims, and resolving ...

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Customer Relations Representative information

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$28.5K

$53.6K

$75.5K

How much do customer relations representative jobs pay per year?

As of Jun 7, 2026, the average yearly pay for customer relations representative in the United States is $53,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $61,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Relations Representative vs Customer Service Associate?

AspectCustomer Relations RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may prefer customer service or communication certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, retail, corporate officesRetail stores, call centers, service desks
Employer & Industry UsageCustomer-focused companies across various industriesRetail, hospitality, telecommunications
Common Search & ComparisonCustomer Relations Representative vs Customer Service Associate

Customer Relations Representatives focus on building long-term customer relationships, handling complex issues, and maintaining customer satisfaction. Customer Service Associates typically handle day-to-day customer inquiries, providing immediate support. Both roles require strong communication skills but differ in scope and depth of customer engagement.

What Is a Customer Relations Representative?

As a customer relations representative, your duties are to provide customer service and interact with customers, addressing complaints or technical problems. Typically you work in a call center and speak with customers over the phone. You may also collect customer information, inform managers when persistent problems are occurring, and participate in sales and business development. Qualifications for the position include experience in customer service or retail and a variety of skills, such as patience, strong verbal communication, and computer proficiency. Experience in this position can sometimes lead to other career opportunities within the same company.

What are the key skills and qualifications needed to thrive as a Customer Relations Representative, and why are they important?

To thrive as a Customer Relations Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent; some employers may prefer customer service experience. Familiarity with customer relationship management (CRM) software, call center platforms, and basic office applications is typically required. Outstanding interpersonal skills, patience, and a positive attitude help you stand out in addressing client needs and diffusing challenging situations. These skills and qualities are crucial for building customer loyalty, resolving issues efficiently, and maintaining a positive company reputation.

How does a Customer Relations Representative typically collaborate with other departments to resolve customer issues?

Customer Relations Representatives frequently work closely with teams such as sales, technical support, and billing to address and resolve customer concerns efficiently. They often serve as the main point of contact for customers, gathering information and coordinating with internal departments to facilitate solutions. Effective communication and strong organizational skills are essential, as they regularly relay customer feedback and ensure issues are tracked and resolved in a timely manner. This collaborative environment not only helps resolve problems but also provides valuable insights for process improvements.

What are Customer Relations Representatives?

Customer Relations Representatives are professionals responsible for interacting with customers to address their inquiries, resolve complaints, and provide information about products or services. They serve as the main point of contact between a company and its customers, ensuring customer satisfaction and loyalty. Their duties often include answering phone calls or emails, handling returns or exchanges, and documenting customer feedback. Strong communication, problem-solving, and interpersonal skills are essential for success in this role.

How can I make 2000 a week working from home?

A Customer Relations Representative can potentially earn $2,000 a week by working full-time, handling high-volume customer inquiries, and developing specialized skills such as CRM software proficiency. Increasing income may also involve taking on additional shifts, working for companies that offer performance-based bonuses, or gaining certifications to qualify for higher-paying roles.
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Customer Relations Representative jobs near you
Customer Relations Representative

Customer Relations Representative

Industrial Distribution Corporation

Addison, TX • On-site

Full-time

Posted 2 days ago

Job description


Position Summary:

The Customer Relations Representative role requires a positive attitude and someone who is employee and client-focused. The ideal candidate will be able to work in a fast-paced environment, be self-motivated, and focus on achieving performance expectations for our customers.

Essential Duties and Responsibilities:

  • Answer inbound telephone calls and speak with customers to resolve customer service inquiries with accuracy, efficiency, and quality
  • Access customer account information via computer software and make necessary entries to resolve problems and/or complaints, initiate or change service, process transactions, etc.
  • Communicate with customers effectively and clearly, which requires excellent oral communication skills (grammar, enunciation, pronunciation)
  • Cope with and diffuse stressful situations, control direction of call with tact and diplomacy
  • Use independent judgment, logic, and analytical skills in problem-solving.
  • Process orders in a fast-paced environment
  • Work with internal departments to meet customers’ needs
  • Work with customers to resolve product returns, shipping inquiries, and order status questions

Other Duties and Responsibilities:

  • Perform all other duties as assigned

Qualifications:

  • At least 2 years of customer service or help desk experience/Previous shipping/receiving experience a plus
  • Experience with Microsoft Office, Sage Mas90, and Goldmine a plus
  • Must have a pleasant, patient, friendly attitude and possess a strong work ethic with a team player mentality

Physical Demands:

The physical demands described here represent those an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Prolonged periods of sitting at a desk and working on a computer.



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