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Jet Linx

34 Jet Linx Customer Relations Representative Jobs Hiring Near You

Jet Linx

Base Manager

Houston, TX · On-site

The position ensures base operations are coordinated, facilities are maintained to Jet Linx ... Ensure the Client Relations team provides regional support as directed by the Central Team. * Cross ...

Jet Linx

Jr Concierge - Part Time

San Antonio, TX · On-site

$20 - $30/hr

Responsible for purchasing stock in accordance with Jet Linx Service Standards submitting accurate ... High school diploma or equivalent required * 1 year of professional customer service experience in ...

Jet Linx

Director, Jet Card Sales

Opa Locka, FL

$55K - $65K/yr

Represent the company at community and industry events; plan and participate in local company ... Partner closely with Client Relations to ensure a seamless customer experience and serve as a ...

Jet Linx

Accountant - Talent Network

Omaha, NE

Who we are Jet Linx is a personal private jet company that combines the familiarity of local teams ... Ability to maintain confidentiality when handling financial and customer information. * Proficiency ...

Jet Linx Aviation

Jr Concierge - Part Time

San Antonio, TX · On-site

$20 - $30/hr

Responsible for purchasing stock in accordance with Jet Linx Service Standards submitting accurate ... High school diploma or equivalent required * 1 year of professional customer service experience in ...

Jet Linx Aviation

Director, Jet Card Sales

Opa Locka, FL · On-site

$55K - $65K/yr

Represent the company at community and industry events; plan and participate in local company ... Partner closely with Client Relations to ensure a seamless customer experience and serve as a ...

Jet Linx

Flight Coordination Specialist

Omaha, NE · On-site

$48K - $67K/yr

Demonstrate Jet Linx's core values and "Supply the High" in all interactions. 20. Performs other ... and its customers * Proficient in Microsoft Office Suite * Ability to work in a fast-paced ...

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Infographic showing various Customer Relations Representative job openings at Jet Linx in the United States as of August 2026, with employment types broken down into 4% As Needed, 87% Full Time, and 9% Part Time. Highlights an 100% Physical job distribution.

Base Manager

Jet Linx

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Key responsibilities

  • Manage and coordinate base operations, facilities, and service standards to ensure a high-quality client experience.

  • Oversee and direct the Client Relations team and base staff, including scheduling, performance, and development.

  • Serve as the primary on-site point of contact for clients, aircraft owners, and business partners, delivering personalized service and resolving issues.

Job description

The Base Manager serves as the primary on-site leader and point of contact for Jet Card clients, aircraft owners, and business partners at the assigned base location. This role is responsible for delivering a consistently exceptional, 5-Star client experience while supporting the Regional Vice President in the management of aircraft owner relationships through regular interaction and communication.
In addition to directly managing the Client Relations team and Line Technicians at the base, the Base Manager is responsible for fostering a unified, service-driven culture in partnership with Jet Linx maintenance, flight crew, and operational teams. The position ensures base operations are coordinated, facilities are maintained to Jet Linx standards, and client interactions are executed with precision, anticipation, and attention to detail to support a premium ownership and travel experience.
Duties & Responsibilities:
  1. Client Experience & Relationship Management
    1. Own the end-to-end client and owner experience at the base, including quoting, trip logistics, communication, and in-person interactions at departure and arrival.
    2. Deliver a personalized, high-touch service experience aligned with Jet Linx 5-Star service standards, anticipating client preferences and needs.
    3. Respond promptly and professionally to client and owner inquiries, coordinating with the Regional Vice President as needed.
    4. Conduct pre- and post-flight outreach to ensure client satisfaction and address any service concerns.
    5. Proactively engage with current and inactive flyers to promote, sell, or upsell Jet Linx services and partnerships.
  2. Base Operations & Service Standards
    1. Ensure base facilities-including lobby, meeting spaces, work areas, entryways, and restrooms-are clean, organized, functional, and maintained to Jet Linx service standards.
    2. Maintain aircraft stock, lobby amenities, and office supply inventories in accordance with established standards.
    3. Offer knowledgeable recommendations for local attractions, dining, and events, both locally and at destination locations.
    4. Coordinate trip-related billing, including determining costs for requested services and arranging post-flight invoicing.
  3. Team Leadership & Scheduling
    1. Provide daily direction and scheduling oversight for base team members, ensuring consistent adherence to Jet Linx service standards.
    2. Manage team schedules, PTO requests, expenses, and regular one-on-one meetings.
    3. Partner with the Regional Vice President on coaching, performance feedback, and development conversations.
    4. Ensure the Client Relations team provides regional support as directed by the Central Team.
  4. Cross-Functional Coordination
    1. Collaborate with Flight Operations, Maintenance, and Crew teams to ensure service standards are met or exceeded and to proactively identify potential issues.
    2. Support Jet Linx crew with trip preparation, including building and ramp access, aircraft stocking, cleaning coordination, and similar operational needs.
    3. Partner with the Central Concierge team on training, policy updates, and invoicing support as needed.
  5. Issue Resolution & Compliance
    1. Proactively document, communicate, and resolve service issues and complaints, including OSA resolution, escalating as appropriate.
    2. Safely operate client and owner vehicles on Jet Linx property, including around aircraft and ground equipment, when required.
    3. Maintain accurate client and owner profiles, preferences, and expectations within Jet Linx systems.
  6. Administrative & General Responsibilities
    1. Maintain regular and predictable on-site attendance.
    2. Demonstrate Jet Linx core values and "Supply the High" in all interactions.
    3. Perform other duties as assigned.
Knowledge, Skills & Abilities:
  • Strong ability to deliver service in alignment with Jet Linx-defined 5-Star standards
  • Exceptional interpersonal, verbal, and written communication skills
  • Proven ability to build and maintain effective client relationships
  • Strong organizational skills with attention to detail in a fast-paced environment
  • Ability to manage multiple priorities and adapt to frequent changes
  • Proficiency in Microsoft Office, FOS, Elevate, and related systems
  • Ability to work independently and collaboratively across teams
  • Ability to maintain confidentiality and exercise sound judgment
  • Flexibility to work non-standard hours, including nights, weekends, and holidays
Education and Work Experience:
  • Associate degree or equivalent experience in hospitality or a related field preferred
  • Minimum of three years of professional customer service experience required
  • Prior people management experience preferred
  • Aviation industry experience or demonstrated interest preferred
Physical Requirements:
  • Majority of work performed in a standard office and hangar environment
  • Ability to stand, walk, sit, talk, and hear to perform essential job functions
  • Ability to lift up to 25 pounds on an infrequent basis
Documentation Requirements:
  • Ability to obtain a U.S. driver's license
  • Proof of eligibility to work in the US
Compensation:
Jet Linx offers a competitive compensation and benefits package to team members. Starting base annual salary for this position ranges from $77,000 to $109,000 .Actual base salary provided is dependent upon geographic location, aircraft size (crew positions), relevant education, training and experience of the candidate. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with 6% company match, paid time off and company paid life and short-term disability coverage.

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