Customer Manager Jobs in Raleigh, NC (NOW HIRING)

Actalent connects passion with purpose and our vision is to impact millions of lives through engineering and sciences efforts.

About Actalent

With global headquarters outside of Baltimore, MD, Actalent has an existing network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe, including many of the Fortune 500. We give clients access to specialized experts that drive scale, innovation, and speed to market, supporting engineering and science initiatives that advance how companies serve the world. Our Aston Carter brand provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies.

We're seeking a Client Manager to join our dynamic team!The Client Manager has multiple responsibilities. Primarily, the Client Manager is responsible for overall account management to include the supervision of the team assembled to service the account. The Client Manager must have the ability to effectively communicate to consultants, potential consultants, client contacts and internal contacts. The OPM is responsible for prioritizing requisitions and directing the work of On-Premise Recruiters.

You Will

• Develop creative recruiting resources and networking activities to attract qualified colleagues interested in contract, contract to hire and direct placement employment
• Maintain consultant requisition process by qualifying openings with the client
• Coordinate the fulfillment of open requisitions with the Delivery team
• Perform all necessary consultants screening to ensure their qualifications meet open positions (i.e. interviews, reference checks, skills testing, background checks, etc...)
• Maintain and manage consultants work force according to the client specific requirements, manage feedback in tandem with client specific requirements
• Follow Injury Reporting Protocol by communicating with the appropriate internal contact and the local medical facility that provides post accident care
• Serve as the interface between client managers, local office (if applicable) and consultants. This includes regular attendance of client production and/or staff meetings
• Identify and participate in networking activities such as attending career fairs as needed and cold calling on schools, organizations, and outplacement services to promote Actalent
• Prepare client specific reports on an ad hoc basis or as required by Service Agreement. Meet with client to discuss and review reports
• Maintain all documentation using Actalent online system and access database to track information and hiring metrics regarding candidates and sourcing strategies
• Execute routine audit of consultant PPE compliance
• Maintain a professional work environment in alignment with current client culture
• Utilize the available and appropriate resources of Actalent for conflict resolution

We Will

We commit to providing continued education and training throughout your career to keep your skillset sharp and competitive:

• You'll take part in a comprehensive, structured training program to prepare you for your role, including role plays, job shadows and teach-backs to create camaraderie and ensure you become a subject matter expert within your industry.
• Throughout your career at Actalent, you will engage in both formal and informal mentorship programs to progress toward your personal and professional goals.
• At every step of the way, you will be surrounded by a positive and supportive culture that encourages everyone to help develop themselves and others.
• Actalent promotes almost exclusively from within. Employees have the opportunity to develop and advance into leadership, management or explore other opportunities across our business.

Skills and Qualifications

• Bachelor's degree preferred
• 1-3 years of experience with any one or a combination of the following with a high emphasis on customer service:
  • High volume recruiting
  • Managing a high volume account
  • Providing on-premise support to a client
• Experience collaborating in a team-oriented environment
• Interpersonal and verbal communication skills

Benefits and Compensation

• Compensation Details
  • Base salary of $54,000 (with opportunity for annual merit increase)
  • Annual bonus potential up to $2,000 (with opportunity for annual merit increase)
  • Company-funded investment plan
  • Cell phone allowance: Up to $100/month

• Benefits
• Healthcare, dental, vision, and 401(k)
• 20 days paid time off (accrued per year)
• Employee discounts
• Tuition reimbursement program

Our Culture

Actalent is an equal opportunity employer. We are committed to creating and fostering an inclusive environment for all employees. We encourage all employees to bring their most authentic selves to work. To achieve these goals, we offer a range of community groups and service opportunities for all employees.

Allegis Group Foundation

The Allegis Group Foundation is a central part of our commitment to giving back to the communities in which we work and live. Did you know that the Allegis Group Foundation can accelerate your efforts to create meaningful change in our communities? Incorporated in 2000, this philanthropic arm of our business awards direct grants to nonprofit organizations and provides additional financial support through our Employee/Office Match Program.

We form strategic alliances with national organizations for the contributions they make to the communities we serve, their ability to help our organization make an impact in the marketplace, and the development offerings they have for our internal employees and consultants. 

Check out our Instagram and LinkedIn to see what it's like to be part of our team: instagram.com/weareactalent | https://www.linkedin.com/company/actalentservices

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

#actalentinternal #LI-Onsite