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Customer Manager Jobs in Raleigh, NC (NOW HIRING)

Verint Systems

Manager, Customer Success

Raleigh, NC · On-site

Overview of Job Function The Manager of Customer Success leads a team of Customer Success Managers responsible for driving adoption, value realization, retention, and expansion across a defined ...

SAS

Manager, Customer Success

Cary, NC · On-site

We are seeking a Programmatic Manager of Customer Success Managers in the customer success organization. This position is responsible for leading and developing a high-performing, expert team of ...

Carlie C's IGA

Customer Service Manager

Louisburg, NC · On-site

Customer Service Manager Carlie C's IGA is seeking a self motivated individual who possesses experience in Customer Service Management in a busy retail environment. A Customer Service Manager at ...

Global Relay

Customer Success Manager

Raleigh, NC

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a trusted advisor to a portfolio of customers across our SMB and Mid-Market segment. You will drive ...

Clever Devices Ltd.

Customer Success Manager

Apex, NC · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

Clever Devices

Customer Success Manager

Apex, NC · On-site

Customer Success Manager As the leader in transit technology, Clever Devices' vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting ...

Open Sas

Manager, Customer Success

Cary, NC · On-site

We are seeking a Programmatic Manager of Customer Success Managers in the customer success organization. This position is responsible for leading and developing a high-performing, expert team of ...

New

Carlie C's IGA

Customer Service Manager

Louisburg, NC · On-site

Customer Service Manager Carlie C's IGA is seeking a self motivated individual who possesses experience in Customer Service Management in a busy retail environment. A Customer Service Manager at ...

Hellios

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager Job title: Customer Success Manager Location: Raleigh, North Carolina, The United States Reporting to: Country Manager Job summary: To manage Relationship with multiple blue ...

Alphabe Insight Inc

Customer Support Manager

Raleigh, NC · On-site

$63K - $69K/yr

We are seeking a dedicated and experienced Customer Support Manager to lead and elevate our support operations. You will oversee a team of customer service representatives, develop customer support ...

PublicInput

Customer Support Manager

Raleigh, NC · On-site

Customer Support Manager About PublicInput PublicInput develops and supports Software-as-a-Service (Saas) solutions designed for government agencies and their consultant partners to facilitate and ...

Hellios

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager Job title: Customer Success Manager Location: Raleigh, North Carolina, The United States Reporting to: Country Manager Job summary: To manage Relationship with multiple blue ...

Safety Plus, Inc.

Customer Success Manager

Raleigh, NC · Remote

$60K - $70K/yr

As the trusted leader in safety management, we are redefining workplace safety through advanced real-time insights, automation, and expert consulting. Our commitment to customer-first solutions ...

Tanium

Customer Success Manager

Durham, NC · On-site +1

The Customer Success Manager is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely ...

PublicInput

Customer Support Manager

Raleigh, NC

About The Role & You PublicInput is seeking a Customer Support Manager to lead and evolve our Technical Support function. This role is responsible for managing a small but highly impactful support ...

Railinc

Manager, Customer Success

Cary, NC · On-site

The Manager maintains a deep understanding of customer needs, internal systems, and service performance, enabling continuous improvement and alignment with organizational objectives. Job ...

Global Relay

Customer Success Manager

Raleigh, NC · On-site

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a trusted advisor to a portfolio of customers across our SMB and Mid-Market segment. You will drive ...

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Showing results 1-20

All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in Raleigh, NC

Customer Manager information

See Raleigh, NC salary details

$32.1K

$64.3K

$104K

How much do customer manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer manager in Raleigh, NC is $64,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,700.00 and $75,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by Customer Managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What does a Customer Manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.
What are the most commonly searched types of Customer jobs in Raleigh, NC? The most popular types of Customer jobs in Raleigh, NC are:
What are popular job titles related to Customer Manager jobs in Raleigh, NC? For Customer Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Manager jobs in Raleigh, NC look for? The top searched job categories for Customer Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Manager jobs? Cities near Raleigh, NC with the most Customer Manager job openings:
Customer Manager jobs near you
Infographic showing various Customer Manager job openings in Raleigh, NC as of June 2026, with employment types broken down into 69% Full Time, 29% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $64,253 per year, or $30.9 per hour.
Customer Service Coordinator / Project Manager Assistant

Customer Service Coordinator / Project Manager Assistant

shift, LLC

Raleigh, NC • On-site

$17.50 - $22.75/hr

Full-time

Posted 26 days ago

Job description

Company Description
Leading Insurance Restoration company in the Greenville / Winterville, Raleigh and Charlotte area quickly growing and expanding territory coverage and looking to fill multiple positions immediately.
Job Description
C3 's role is to be the conduit and coordinator of the insurance claim as they are pipe or channel for conveying information to all parties involved including, but not limited to: company officers and managers, other team members, subcontractors, insurance adjusters, clients and coordinating all aspects of the job with same.
They help coordinate mitigation, remediation and repairs efficiently, by understanding the loss, assisting with and dispatching EMS crews, arranging testing as appropriate, assisting with and scheduling each trade based on the repair estimate, and communicating with client all pertinent details of the job. There are several clients, equally as important as the other, on the claim: Insurance Adjuster, Subcontractor, Property Owner, and Companies' Internal Customers (Managers and Fellow Employees).
This position is all about communication, follow up and more follow up and communication- prove that and you are in!
Qualifications
Skills required:
Over 4 years of Customer Service / Client Care experience
Over 2 years Project Management / Scheduling / Dispatching / Tracking
General understanding of remodeling, construction / restoration principles an asset
Excellent computer skills (email, excel, word, calendars, PDF, digital pictures, Xactimate*, DASH*)
Systematic and capable of organizing multiple jobs / activities at a time
Analytical and able to problem solve in a timely manner under intense circumstances.
Think outside the box to make adjustments and changes as required as situations dictate
Produce exceptional and well organized, documented job files
Maintains professional conduct, organization and communication skills to deliver extraordinary service to in house peers/team, insurance adjusters, agents, property managers and home owners
Will do what it takes to bring the project to conclusion on time, budget and with a happy customer (all of them!)
Clean Background check
Able to successfully pass periodic drug testing
*Experience with these programs not required, but a plus!
Additional Information
We look forward to receiving your application!
Please forward your cover letter, resume, and references with application. Only complete applications will be reviewed.

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