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Customer Assistant Jobs in Raleigh, NC (NOW HIRING)

Pulte Group

Assistant Customer Care Manager

Cary, NC · On-site

Responsible for the build quality confirmation of the home before delivery to the customer. * Assist other Customer Care Managers and/or direct supervisor in performing their duties and ...

CryptoGex

Entry Level Customer Service Assistant

Benson, NC · On-site

$18.50 - $28.50/hr

Position Overview We are looking for a dependable and customer-focused Entry Level Customer Service Assistant to support attendee communications and client interactions for our events. The Customer ...

WakeMed

Customer Service Assistant, Bilingual

Raleigh, NC · On-site

$16.75 - $23/hr

Overview The Customer Service Assistant is responsible for assisting patients with insurance and billing questions and performs functions directly associated with a customer service call center ...

Vallen

Vendor Managed Inventory Coordinator I

Creedmoor, NC · On-site

$13 - $17.25/hr

Works to ensure the accuracy of shipments to the customer. * Assist with the VMI customer space/placement, sets up the appropriate area to receive shipment of material and stocks product in the ...

Vallen

Vendor Managed Inventory Coordinator II

Raleigh, NC · On-site

$17.75 - $23.25/hr

Works to ensure the accuracy of shipments to the customer. * Assist with the VMI customer space/placement, sets up the appropriate area to receive shipment of material and stocks product in the ...

Vallen

Vendor Managed Inventory Coordinator II

Cary, NC · On-site

$17 - $22.50/hr

Works to ensure the accuracy of shipments to the customer. * Assist with the VMI customer space/placement, sets up the appropriate area to receive shipment of material and stocks product in the ...

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Customer Assistant information

See Raleigh, NC salary details

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How much do customer assistant jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer assistant in Raleigh, NC is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $21.49 per hour, depending on experience, location, and employer.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

What skills do you need to be a customer assistant?

A customer assistant needs strong communication and interpersonal skills to interact effectively with customers. They should have good problem-solving abilities, basic numeracy, and be able to handle cash transactions and use point-of-sale systems. Reliability, patience, and a positive attitude are also important for providing good customer service in a retail environment.
More about Customer Assistant jobs

What are the most commonly searched types of Customer jobs in Raleigh, NC?

The most popular types of Customer jobs in Raleigh, NC are:

What are popular job titles related to Customer Assistant jobs in Raleigh, NC?

For Customer Assistant jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Assistant jobs in Raleigh, NC look for?

The top searched job categories for Customer Assistant jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Assistant jobs?

Cities near Raleigh, NC with the most Customer Assistant job openings:

Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Raleigh, NC as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $41,638 per year, or $20 per hour.

Assistant Customer Care Manager

PulteGroup, Inc.

Cary, NC • On-site

Full-time

Re-posted 11 days ago

Job description

Build a Career That Builds Your Future - with PulteGroup!
Welcome to PulteGroup where we believe in building more than just homes-we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you've come to the right place.
As one of the nation's largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that's consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We're driven by the bold purpose of Building Incredible Places for People to Live Their Dreams.
For over 70 years, we've been building more than homes-we've been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey.
Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we're proud to build homes through our trusted family of brands-including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency -all united under the PulteGroup name.
Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact
Primary Job Responsibilities
  • Complete Division and/or Customer Care orientation, onboarding, and training programs (e.g., construction knowledge, job site rules, safety, warranty, Storm Water Pollution Prevention Plan.
  • Interact at regular intervals with CFT and/or manager until completion of the CCM Certification
  • Develop literacy in construction warranty, root cause analysis, construction and technical language, construction materials, and Pulte Construction Standards.
  • Responsible for the build quality confirmation of the home before delivery to the customer.
  • Assist other Customer Care Managers and/or direct supervisor in performing their duties and responsibilities, including, but not limited to:
    • Monitor warranty repairs
    • Validate service request progression
    • Coordinate and conduct on-site warranty inspections
    • Submit line items and generate work orders in the service system
    • Follow up with homeowners and vendors relating to open service requests
  • Gain proficiency in interacting with all customer types with varying communication styles, personalities, and different levels of homeownership experience.
  • Gain confidence in working through common service-related items and gain exposure to escalated issues
  • Drive repeat and referral business by improving customer loyalty through managing feedback and survey responses.
  • Develop independence within the role through on-the-job training and experience.
  • Complete the Customer Care Manager Certification before operating independently.
  • This is a professional customer facing role. Team members will follow division specific dress code requirements.
  • Perform other duties as assigned.

Career Level (P1)
Organizational Impact:
  • Works to achieve day-to-day objectives with limited impact beyond the level area.
  • Work is of limited scope, typically on smaller, less complex projects or task- related activities.
  • Work is closely supervised.

Leadership & Talent Management:
  • N/A - Jobs at this level are focused on self-development.

Knowledge & Experience:
  • Requires theoretical knowledge typically obtained through specific education and training
  • Typically requires a University degree or equivalent experience and 0-2 year of prior relevant experience.

Required Skills/Knowledge
  • Excellent verbal and written communication skills
  • Basic computer literacy
  • Demonstrated commitment to customer satisfaction
  • Ability to read blueprints preferred
  • General knowledge of building codes preferred

Required Licensing, Registration and/or Certifications
  • Valid driver's license as driving is an essential function of this position

Physical Requirements
  • The position may involve sitting, standing, driving, and/or movement, the ability to exert a minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise move objects. Must be able to climb ladders, scaffolding, and other means to reach and observe all areas of the building. Ability to work in various weather conditions - heat, rain, cold, etc.

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.
This Organization Participates in e-Verify
Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.
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