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Zendesk Jobs in Raleigh, NC (NOW HIRING)

Dot Compliance

Customer Support Team Lead

Raleigh, NC · Remote

Strong analytical skills and experience using support tools (e.g., Zendesk, Salesforce Service Cloud, Intercom, Freshdesk). * Excellent proactive communication and cross-functional collaboration ...

Dot Compliance

Customer Support Team Lead

Raleigh, NC · On-site +1

Strong analytical skills and experience using support tools (e.g., Zendesk, Salesforce Service Cloud, Intercom, Freshdesk). * Excellent proactive communication and cross-functional collaboration ...

Lucid Software

Office Manager - Part-Time

Raleigh, NC · On-site

Help monitor the office Slack channel and Zendesk tickets related to the workplace. * Projects: Assist with various workplace experience projects and coordinate gym access for employees. Requirements ...

GRAIL

IT Help Desk Specialist - #4915

Durham, NC

$30 - $41/hr

Experience using IT Service Management (ITSM) tools such as ServiceNow, Jira Service Management, or Zendesk. * Experience working in a regulated environment such as healthcare, biotechnology, or life ...

GRAIL

IT Help Desk Specialist - #4915

Durham, NC

$30 - $41/hr

Experience using IT Service Management (ITSM) tools such as ServiceNow, Jira Service Management, or Zendesk. * Experience working in a regulated environment such as healthcare, biotechnology, or life ...

Mantra Health

Care Operations Associate

Durham, NC · On-site

Proficiency in Zendesk, Slack, Google Workspace, and experience working within CRM and EHR systems preferred. * Bilingual proficiency (English and Spanish) is a plus. Hiring for the Following Shifts:

Freshworks

Channel Sales Manager (East)

Raleigh, NC · On-site +1

$173K - $213K/yr

Experience working for, partnering with, or competing against CX platforms such as Zendesk, Salesforce Service Cloud, ServiceNow, Intercom, Genesys, NICE, or similar solutions is strongly preferred.

GRAIL

IT Help Desk Specialist - #4915

Durham, NC · On-site

$30 - $41/hr

Experience using IT Service Management (ITSM) tools such as ServiceNow, Jira Service Management, or Zendesk. * Experience working in a regulated environment such as healthcare, biotechnology, or life ...

Freshworks

Channel Sales Manager (East)

Raleigh, NC · On-site

Experience working for, partnering with, or competing against CX platforms such as Zendesk, Salesforce Service Cloud, ServiceNow, Intercom, Genesys, NICE, or similar solutions is strongly preferred.

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How much do zendesk jobs pay per month?

As of Aug 10, 2026, the average monthly pay for zendesk in Raleigh, NC is $10,080.17, according to ZipRecruiter salary data. Most workers in this role earn between $9,275.00 and $10,883.33 per month, depending on experience, location, and employer.

Is Zendesk a good place to work?

Zendesk offers roles in customer support, sales, engineering, and product management, often emphasizing a collaborative work environment and remote work options. Employee reviews highlight opportunities for skill development and a focus on customer experience, though experiences can vary by team and location.

What is a Zendesk?

A Zendesk job typically involves working with the Zendesk customer service platform to manage support tickets, improve customer communication, and optimize workflows. Roles can range from customer support agents using Zendesk daily to administrators and developers customizing the platform for business needs. Responsibilities may include configuring help centers, automating responses, analyzing support metrics, and integrating third-party tools.

What are the common challenges faced by Zendesk specialists or administrators, and how can they be addressed?

Zendesk Specialists and Administrators often encounter challenges such as handling high ticket volumes, maintaining consistent service quality, and customizing workflows to meet unique business needs. They may also need to integrate Zendesk with other tools or manage complex automations and reporting. To address these issues, successful professionals stay updated on platform updates, actively collaborate with IT and support teams, and leverage Zendesk documentation and community resources. Embracing continuous learning and being adaptable to changing customer service trends will help you thrive in this dynamic role.

What are the key skills and qualifications needed to thrive in the Zendesk position?

To thrive in a Zendesk Specialist or Administrator role, strong customer support experience, expertise in ticketing systems, and analytical problem-solving skills are essential. Familiarity with the Zendesk platform, including ticket routing, workflow configuration, and any relevant certifications, is highly valued. Outstanding verbal and written communication, attention to detail, and a collaborative attitude are key soft skills for succeeding in this position. These competencies ensure effective customer service operations, smooth technical support, and continuous process improvements within customer-centric organizations.

Does Zendesk allow remote work?

Many Zendesk support and customer service roles offer remote work options, especially for positions involving software support, account management, and technical assistance. Remote work availability can vary by role and location, and candidates may need to meet specific technical and communication requirements. It is advisable to check the specific job listing for remote work policies and expectations.
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Zendesk jobs near you
Infographic showing various Zendesk job openings in Raleigh, NC as of August 2026, with employment types broken down into 74% Full Time, 12% Part Time, 7% Temporary, and 7% Contract. Highlights an 81% In-person, and 19% Remote job distribution, with an average salary of $120,962 per year, or $58.2 per hour.

Customer Support Specialist

Strawbridge Studios

Durham, NC • On-site

$45K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Strawbridge Studios rating

4.5

Company rating: 4.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

10th of 12 rated photography companies

Job description

Customer Support Specialist

Location: Strawbridge Studios Inc
Compensation: $45,000 Annual Salary (paid biweekly)
Additional Perks: 401K and Profit Sharing + Optional Health, Dental, and Vision Plans
Time Off: 4 Weeks PTO

Who we are: 

Strawbridge Studios is a family-operated school photography company with a rich history within the portrait industry. Started in 1923, Strawbridge Studios has grown from a local portrait studio to an interstate photography operation, currently servicing 28 states and Washington, D.C. That is right! With over 100 years in the business, we are still growing as a company! The Strawbridge’s believe it has always been the people who have made this company successful.  Which is why we need you!   

We are seeking a dedicated Customer Support team, comprised of people who are passionate about serving our customers. Someone who is highly professional and enthusiastic about providing quality service to each of our customers. We stand strong on our Three Rules: Do your best, Do what is right, Treat others the way you want to be treated. If this is you, we would love to have you be a part of our Strawbridge family.  

What we do: 

At Strawbridge Studios, we photograph sports and school pictures all over the country. Each photograph of sports and school pictures is produced and shipped back to schools and homes every day from within our Durham, NC, facility.  To learn more about who we are, please visit https://www.strawbridge.net/about-us/

Our Vision:

Through our vision, we understand the importance of capturing the students’ memories, frozen in time. For this reason, we are committed and passionate about providing the highest quality of service to each customer. We are dedicated to effectively listening to our customers, resolving issues promptly, and providing customer satisfaction. We will professionally conduct ourselves by having integrity, accountability, and being passionate about the work we do each day. We are committed to always striving towards excellence.

 Customer Support Specialist Key Role and Responsibilities:

  • Answer inbound calls with some outbound calls.
  • Assist customers using multiple communication channels (phones, emails, and live chat) through the Zendesk system.
  • Research and resolve customer issues.
  • De-escalate customer complaints while maintaining a professional manner.

Customer Support Specialist Qualifications and Requirements: 

  • Must be able to work a scheduled shift: Monday through Friday 8AM – 5PM.
  • Must maintain a good attendance record. 
  • High school diploma or equivalent.
  • Self-starter with the ability to work within a fast-paced team environment.
  • Proficient typing and computer skills.
  • Knowledge of Microsoft Office or Google Suite.
  • Excellent verbal and written communication skills.
  • Detail-oriented with the ability to effectively organize and prioritize multiple tasks.
  • Accomplish established metric goals through phone, email, and live chat systems.
  • Must conduct themselves professionally and respectfully. 

Preferred but not required:

  • Some knowledge of the portrait industry.
  • Previous experience working within a Call Center environment.
  • Knowledge of Zendesk and Live Chat software.
  • Bilingual: Spanish/English speaking. 

Compensation: 

  • $45,000 Salary, which will be paid out biweekly 
  • 4 Weeks Paid Time OFF -(2 of these weeks will be for building closures during the Christmas Holiday and the July 4th Holiday, as our facilities shut down for IT Maintenance.) 
  • Optional Health, Dental, and Vision plans are available 
  • 401K eligibility after one year of employment.

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