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Email Customer Service Jobs in Raleigh, NC (NOW HIRING)

Capitol Coffee

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Essential Duties and Responsibilities: • Phone and Email Support: • Answer incoming phone calls ... • Issue service cases for customer issues and track progress until resolution. • Manage ...

Leader Communications Inc

Customer Service Agents

Raleigh, NC · On-site

$13.75 - $18.50/hr

Provide technical support over the phone and/or via email. * Implement solutions based on client ... Exceptional customer service and interpersonal skills with the ability to communicate effectively ...

Net Commesh

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Job Summary: We are seeking a dedicated and enthusiastic Customer Service ... Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.

Baker Roofing Company

Customer Service Representative

Apex, NC · On-site

$12.25 - $16.50/hr

SummaryCustomer Service Representative is responsible for placing outbound phone calls, texts, and/or emails to prospective customer and/or existing customers. The purpose is to generate customer ...

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All JobsEmail Customer Service JobsEmail Customer Service Jobs in Raleigh, NC

Email Customer Service information

See Raleigh, NC salary details

$9

$18

$26

How much do email customer service jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for email customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

An email customer service representative can potentially earn $2000 a week by working full-time, handling a high volume of customer inquiries, and gaining experience or specialized skills. Achieving this income level may also involve working for companies that pay higher rates or offering additional services such as training or consulting. Consistent performance, strong communication skills, and familiarity with email management tools are essential for maximizing earnings in this role.

What are the typical day-to-day responsibilities of an Email Customer Service representative?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What jobs pay 4000 a week without a degree?

An email customer service role typically does not pay $4,000 a week without significant experience or specialized skills. High-paying jobs that can reach this level without a degree are rare and often involve sales, entrepreneurship, or skilled trades, but they usually require extensive experience, certifications, or a strong network. Most roles offering such high weekly pay are either highly specialized or entrepreneurial in nature.

What are the key skills and qualifications needed to thrive in the Email Customer Service position, and why are they important?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What is an Email Customer Service job?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

How to apply for a customer service job via email?

To apply for an email customer service position, prepare a professional email including a clear subject line, your resume, and a brief cover letter highlighting relevant skills such as communication and problem-solving. Address the email to the specified contact or use the application instructions provided in the job posting. Ensure your email is well-formatted and free of errors before sending.

Is paid chatting a legitimate job?

Paid chatting jobs, including roles in email customer service, are legitimate when offered by reputable companies and involve genuine customer interactions. However, some opportunities may be scams or require upfront payments, so it is important to verify the company's credibility and avoid jobs that promise high pay for minimal work or ask for personal or financial information upfront.
What are the most commonly searched types of Email Customer Service jobs in Raleigh, NC? The most popular types of Email Customer Service jobs in Raleigh, NC are:
What are popular job titles related to Email Customer Service jobs in Raleigh, NC? For Email Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Email Customer Service jobs in Raleigh, NC look for? The top searched job categories for Email Customer Service jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Email Customer Service jobs? Cities near Raleigh, NC with the most Email Customer Service job openings:
Email Customer Service jobs near you
Infographic showing various Email Customer Service job openings in Raleigh, NC as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.
Customer Service Representative

Customer Service Representative

Capitol Coffee

Raleigh, NC • On-site

$15.50 - $21.25/hr

Full-time

Posted 23 days ago

Job description

Summary: Capitol Coffee Systems is seeking a detail-oriented and proactive Customer Service Representative to manage customer interactions and ensure a seamless experience for clients. The ideal candidate will demonstrate strong communication skills and a customer-focused attitude while efficiently handling multiple tasks.
Essential Duties and Responsibilities:
• Phone and Email Support: • Answer incoming phone calls and respond to customer emails promptly, providing accurate information and assistance.
• Order Management:
• Enter and process customer orders, including approving web orders.
• Update customer records to ensure accuracy and completeness.
• Invoice sales orders accurately and in a timely manner.
• Service Case Management:
• Issue service cases for customer issues and track progress until resolution.
• Manage delivery error cases by issuing, closing, and ensuring follow-up.
• Product Management:
• Enter equipment requests from route sales personnel and reallocate products as needed.
• Generate daily backorder reports to track outstanding orders.
• Implement daily date changes for sales orders to accommodate customer requests.
• Documentation and Record Keeping:
• File invoices and maintain organized records of all customer transactions and communications.
• Other duties as assigned.
Supervisory: This position does not oversee staff.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
• High school diploma or equivalent; additional education or training in customer service is a plus.
• Previous experience in customer service or administrative roles is preferred.
Required Skills/Abilities: •
Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite and experience with CRM software.
• Ability to work independently and collaboratively within a team.
Certificates, Licenses, Registrations: • N/A
Work Environment: The work is typically performed in a fast-paced office setting focused on teamwork and excellent customer service. Opportunities for professional growth and skill development are available.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Prolonged periods sitting at a desk and working on a computer.
• Ability to communicate effectively with customers and team members via phone and email.
• Must be able to perform repetitive movements over long periods.

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