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Email Customer Service Jobs in Raleigh, NC (NOW HIRING)

The Glass Guru

Customer Service Representative

Apex, NC · On-site

$12.25 - $16.75/hr

As the primary person on the front lines of customer service, the Customer Service Rep handles ... Respond to inbound email correspondence, forward on as appropriate * Greet customers and all other ...

KIOTI Tractor

Customer Service Administrator

Wendell, NC · On-site

$14.50 - $19.50/hr

Customer Service Administrator Department: Chan​nel Inn​ovation Reports to: Dealer Development ... Be able to effectively communicate by phone, email, and other written communication. * Maintain a ...

Net Commesh

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Job Summary: We are seeking a dedicated and enthusiastic Customer Service ... Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.

Freudenberg Group

Customer Service Representative

Durham, NC · On-site

$15.50 - $21/hr

Respond to customer inquiries via phone, email, or chat, providing accurate and timely information ... Provide detailed information on products or services to assist customers in their purchasing ...

Freudenberg

Customer Service Representative

Durham, NC · On-site

$15.50 - $21/hr

Respond to customer inquiries via phone, email, or chat, providing accurate and timely information ... Provide detailed information on products or services to assist customers in their purchasing ...

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All JobsEmail Customer Service JobsEmail Customer Service Jobs in Raleigh, NC

Email Customer Service information

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How much do email customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for email customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is an email customer service?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

What does an email customer service do?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What are the key skills and qualifications needed to thrive in email customer service?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What are the most commonly searched types of Email Customer Service jobs in Raleigh, NC?

The most popular types of Email Customer Service jobs in Raleigh, NC are:

What are popular job titles related to Email Customer Service jobs in Raleigh, NC?

For Email Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Email Customer Service jobs in Raleigh, NC look for?

The top searched job categories for Email Customer Service jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Email Customer Service jobs?

Cities near Raleigh, NC with the most Email Customer Service job openings:

Email Customer Service jobs near you
Infographic showing various Email Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Customer Service Representative

The Glass Guru

Apex, NC • On-site

$12.25 - $16.75/hr

Part-time

Re-posted 2 days ago

Job description

Roles & Responsibilities:
As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to:
  • Answer inbound phone calls promptly during business hours
  • Respond to any voicemails and/or messages from answering service (if applicable)
  • Respond to inbound email correspondence, forward on as appropriate
  • Greet customers and all other visitors to the showroom (if applicable)
  • Screen incoming leads/potential customers
  • Schedule estimate appointments
  • Quote product by telephone for clients/customers (if applicable)
  • Assist Estimators with follow up on pending sales/ quotes by phone and/or email
  • Strategically schedule work appointments for Installation Technicians, along with customers accordingly
  • Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions
  • Check order confirmations from fabricators/vendors for size and pricing accuracy
  • Filing of daily work orders and estimates
  • Ordering of all office / shop supplies
  • Keeping office clean/tidy

Qualifications & Educational Requirements:
  • HS Diploma or equivalent
  • All candidates must be able pass initial background check and drug test

Preferred Skills:
  • Excellent verbal/written communications skills
  • Microsoft Office proficient (Word, Excel)
  • Hardworking, motivated, with excellent organizational and time-management skills

*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.

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