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Email Customer Service Jobs in Raleigh, NC (NOW HIRING)

Customer Service Representative Would you like a new career where you get training and have an ... phone, email, and other communication channels. Cheerfully resolve customer concerns, provide ...

As a Customer Service Representative, you are a key team member in upholding our commitment to ... Customer Satisfaction - Identify and assess customer needs through managing phone, email, and other ...

As a Customer Service Representative, you are a key team member in upholding our commitment to ... phone, email, and other communication channels. Cheerfully resolve customer concerns, provide ...

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As a Customer Service Representative, you are a key team member in upholding our commitment to ... phone, email, and other communication channels. Cheerfully resolve customer concerns, provide ...

Work with customers in numerous ways such as email, telephone, in-person and at their place of ... Ideal Qualifications for FASTSIGNS Customer Service Representative: * 2-3 years of retail or ...

Work with customers in numerous ways such as email, telephone, in-person and at their place of ... Ideal Qualifications for FASTSIGNS Customer Service Representative: * 2-3 years of retail or ...

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Email Customer Service information

See Raleigh, NC salary details

$9

$18

$26

How much do email customer service jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for email customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What are the typical day-to-day responsibilities of an Email Customer Service representative?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What are the key skills and qualifications needed to thrive in the Email Customer Service position, and why are they important?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What is an Email Customer Service job?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

What are the most commonly searched types of Email Customer Service jobs in Raleigh, NC? The most popular types of Email Customer Service jobs in Raleigh, NC are:
What are popular job titles related to Email Customer Service jobs in Raleigh, NC? For Email Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Email Customer Service jobs in Raleigh, NC look for? The top searched job categories for Email Customer Service jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Email Customer Service jobs? Cities near Raleigh, NC with the most Email Customer Service job openings:
Customer Service Representative

Customer Service Representative

Molly Maid

Apex, NC • On-site

$15 - $18/hr

Other

PTO

Posted 3 days ago


Molly Maid rating

4.8

Company rating: 4.8 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

40th of 56 rated cleaning companies


Job description

Customer Service Representative

Would you like a new career where you get training and have an opportunity to advance? Do you want to stop working crazy hours and have some flexibility in your schedule?

As a Customer Service Representative, you are a key team member in upholding our commitment to customer satisfaction and professionalism. With a career at Molly Maid, you will bring customers joy and relief, and reward yourself in the process.

Ready to join a company and a team that will support you? Apply today – we're ready for you!

Prior customer service, office or cleaning experience preferred but not required!

This job is right for you if you are self-motivated, thrive in fast-moving environments, and can manage time effectively to meet deadlines. We'll teach you everything you need to know about what makes Molly Maid unique, including our proven cleaning process, commercial-grade equipment and supplies, and our unique culture.

Full-time. Use our proven sales process to reach weekly and monthly targets, EARN EVEN MORE with our attractive weekly incentives!

We provide:

  • Paid training on our proven systems that delight customers. Come grow with us!
  • A stable and consistent work schedule
  • A fun culture where success is celebrated as a team
  • Access to ongoing training
  • Branded and comfortable clothing
  • Advancement opportunities – we promote from within!

If you like working with friends, working as a team, and growing in a career, APPLY NOW!

Benefits & Pay

The pay range for this position is $15-$18 and is dependent on your experience.

• Earn vacation and holiday pay

• Earn an additional $200 per week with incentive program.

As a Customer Service Representative, you will be responsible for:

• Grow and retain customers – Answer phone calls with a smile and book estimates and cleans for our valued customers. Celebrate milestones as a team and have fun in the process!

• Communicate with customers and leads in a friendly, positive, and professional manner – Our team members love our customers, and you will too. Show them you care about their home; make a connection, and you'll win.

• Promote our culture and team – Embrace our culture of teamwork and let your positive attitude energize the team.

• Customer Satisfaction – Identify and assess customer needs through managing phone, email, and other communication channels. Cheerfully resolve customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.


What Molly Maid employees say

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