Remote Zendesk Jobs in Raleigh, NC (NOW HIRING)

Location: Remote (Must reside within the Eastern Time Zone)

Preferred Availability: Monday -Friday 8/hr shift between 8am- 8pm EST( weekends may be required )

Employment Type: Contract

We are seeking a Customer Service Representative to provide exceptional support to customers through a high-volume inbound call environment. In this fully remote role, you will serve as a trusted resource for customers, assisting with service inquiries, billing questions, account updates, and issue resolution while delivering a positive customer experience.

This opportunity is ideal for individuals who thrive in a fast-paced setting, enjoy problem-solving, and are passionate about helping customers.

• Manage a high volume of inbound customer calls.
• Assist customers with service inquiries, billing questions, account maintenance, and transactions.
• Identify customer needs and provide accurate, timely solutions.
• Resolve issues efficiently while maintaining a professional and empathetic approach.
• Document customer interactions and updates accurately.
• Deliver outstanding customer service and contribute to a positive customer experience.
• Collaborate with internal teams to ensure customer concerns are addressed appropriately.

• 2–4 years of recent call center or customer service experience required.
• Previous remote work experience preferred.
• Strong verbal and written communication skills.
• Excellent listening, problem-solving, and conflict-resolution abilities.
• Comfortable navigating multiple systems and applications simultaneously.
• Proficient with Microsoft Office 365 and basic office technology.
• Ability to work independently in a remote environment.
• Spanish bilingual skills are a plus but not required.

• Customer-focused mindset with a commitment to service excellence.
• Strong empathy and active listening skills.
• Ability to remain professional and composed in challenging situations.
• Self-motivated, dependable, and adaptable in a fast-paced environment.
• Team player with a positive attitude and strong work ethic.

This is a great opportunity for an experienced customer service professional seeking a fully remote position with a dynamic and supportive team.

This is a Contract position based out of Raleigh, NC.

The pay range for this position is $18.50 - $18.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jul 31, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.