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Online Customer Service Rep Jobs in Raleigh, NC (NOW HIRING)

WCPSS

Customer Service Representative

Raleigh, NC

$14.25 - $19.50/hr

Overview POSITION TITLE (Oracle title) CUSTOMER SERVICE REPRESENTATIVE WORKING TITLE Customer Service Representative-Transportation SCHOOL/DEPARTMENT Transportation LOCATION Rock Quarry Road Office

WCPSS

Customer Service Representative

Raleigh, NC

$14.25 - $19.50/hr

Overview POSITION TITLE (Oracle title) CUSTOMER SERVICE REPRESENTATIVE WORKING TITLE Customer Service Representative-Transportation SCHOOL/DEPARTMENT Transportation LOCATION Rock Quarry Road Office

CMC Electric

Customer Service Rep (CSR)

Clayton, NC · On-site

$15 - $17/hr

CMC Electric, LLC. of Clayton, NC is searching for a full-time Customer Service Rep (CSR) for, Saturday shift only. Do you want to be a part of a highly functioning office team that is dedicated to

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Position : Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt Reports To: Sales Manager Perks of Pratt: Within 1 Month: Eligible for insurance benefits At

Sola Plumbing

Customer Service Rep

Garner, NC · On-site +1

$17 - $22/hr

If you're tired of working for bosses who couldn't care less about you and would enjoy a position where you can try and learn new things, then you could love being a full-time Customer Service Rep

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Online Customer Service Rep information

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How much do online customer service rep jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for online customer service rep in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What does an Online Customer Service Representative do?

An Online Customer Service Representative assists customers through digital channels such as email, live chat, and social media. Their main duties include answering customer inquiries, resolving issues, processing orders, and providing product or service information. They act as the bridge between the company and its customers, ensuring a positive experience and maintaining customer satisfaction. This role requires excellent communication skills, patience, and the ability to handle multiple tasks simultaneously.

How to make 25 dollars an hour online?

Online customer service representatives can earn around $25 an hour by providing support through chat, email, or phone, especially with experience and strong communication skills. Many companies offer remote customer service roles that pay competitive wages, often requiring familiarity with customer management tools and a reliable internet connection.

How much does Amazon pay for remote customer service?

Amazon's remote customer service representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and the ability to work flexible hours, with some positions offering additional benefits or performance incentives.

What are some common challenges faced by Online Customer Service Reps and how are they typically addressed?

Online Customer Service Reps often encounter challenges such as handling high volumes of inquiries, navigating difficult customer interactions, and managing multiple communication channels simultaneously. To address these, employers typically provide robust training in conflict resolution, time management, and the use of customer relationship management (CRM) systems. Additionally, most teams foster a supportive environment where reps can escalate complex issues to supervisors and collaborate with colleagues for solutions. Regular feedback sessions and access to knowledge bases also help reps stay effective and confident in their roles.

What are the key skills and qualifications needed to thrive as an Online Customer Service Rep, and why are they important?

To thrive as an Online Customer Service Rep, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is common in this role. Patience, active listening, and a customer-centric attitude make someone stand out in this position. These skills and qualities are crucial for efficiently resolving customer issues, maintaining satisfaction, and supporting company reputation in a digital environment.

What is the difference between Online Customer Service Rep vs Call Center Agent?

AspectOnline Customer Service RepCall Center Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote or office-based, primarily online communicationCall centers, often office-based, handling phone calls
Industry UsageRetail, tech support, e-commerce, service industriesTelecommunications, insurance, banking, customer support
Search & Comparison IntentYesYes

Online Customer Service Reps primarily communicate via chat, email, or online platforms, focusing on digital interactions. Call Center Agents handle customer inquiries mainly through phone calls, often in a call center setting. While both roles require strong communication skills and customer service experience, their work environments and communication methods differ. Understanding these differences helps job seekers find roles that match their skills and preferences.

How to make $1000 a week remotely?

An online customer service representative can earn $1000 a week by working full-time hours, typically 40 hours or more, and gaining experience or specialized skills such as technical support or multilingual communication. Increasing income may involve taking on multiple clients, working for higher-paying companies, or advancing to supervisory roles. Consistent performance, good communication skills, and familiarity with customer service tools are essential for higher earnings.

How to become an online customer service agent?

To become an online customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools. Relevant experience in customer support or sales can be beneficial, and some employers may require training or certification in specific platforms or communication techniques.
What are the most commonly searched types of Customer Service Rep jobs in Raleigh, NC? The most popular types of Customer Service Rep jobs in Raleigh, NC are:
What are popular job titles related to Online Customer Service Rep jobs in Raleigh, NC? For Online Customer Service Rep jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Online Customer Service Rep jobs in Raleigh, NC look for? The top searched job categories for Online Customer Service Rep jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Online Customer Service Rep jobs? Cities near Raleigh, NC with the most Online Customer Service Rep job openings:
Online Customer Service Rep jobs near you
Infographic showing various Online Customer Service Rep job openings in Raleigh, NC as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Customer Service Representative

WCPSS

Raleigh, NC

$14.25 - $19.50/hr

Full-time

Re-posted 11 days ago

Job description

Overview
POSITION TITLE (Oracle title)
CUSTOMER SERVICE REPRESENTATIVE
WORKING TITLE
Customer Service Representative-Transportation
SCHOOL/DEPARTMENT
Transportation
LOCATION
Rock Quarry Road Office Complex, Raleigh, NC
PAY GRADE
Noncertified Grade 20
FLSA STATUS
Nonexempt
ELIGIBILITY FOR EMPLOYMENT CONTRACT
No
WORK WEEK SCHEDULE
Monday-Friday (occasional evenings and weekends) Position is not available for a Hybrid Telework workweek
POSITION PURPOSE:
Provides excellent transportation specific customer service for Wake County Public School System (WCPSS) while following the policies and procedures of the school system and its customer support center. Ensures that given support is provided promptly, consistently, professionally, and accurately. Sees that all inquiries are resolved and documented.
MINIMUM QUALIFICATIONS:
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
  • Considerable knowledge of Microsoft Office, specifically, Word and Excel; Google Apps;
  • Excellent customer service skills along with strong interpersonal skills, specifically in the areas of conflict negotiation and diffusion, problem solving, and crisis communication;
  • Ability to work in a high call volume environment with limited supervision;
  • Ability to interpret data from the department's information systems such as the Transportation Information Management System (TIMS), Global Positions System (GPS) and Cherwell;
  • Effective time management skills;
  • Ability to maintain confidentiality;
  • Ability to learn pertinent district policies and procedures rapidly, apply them in appropriate situations, and explain them to staff, parents, and the public;
  • Ability to exercise independent judgment in completing work assignments and determine when to refer situations to supervisor;
  • Ability to complete tasks and minimize errors with attention to detail;
  • Ability to multitask and process requests and concerns for multiple districts at once.
  • Ability to work within a team, demonstrate initiative, and have a logical approach for resolution;
  • Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
  • Ability to establish and maintain effective working relationships with school system staff, students, parents, external agencies, and the community.

EDUCATION, TRAINING, AND EXPERIENCE
  • High school diploma or equivalent; AND
  • One year of experience in a call center, customer service role, or related field; OR
  • An equivalent combination of education and relevant experience sufficient to successfully perform the

essential duties of the job.
PREFERRED QUALIFICATIONS:
  • Three years of progressively more responsible office experience in a customer service role;
  • Knowledge of school transportation operations;
  • Bilingual English and Spanish (fluent verbal and written) skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  1. Processes telephone/voicemail and online customer service inquiries in a consistent respectful, accurate, and prompt manner during all hours of operation.
  2. Provides customer service related to transportation for WCPSS while following the policies and procedures of the school system in a timely manner.
  3. Determines customer needs accurately and uses independent judgment to solve the problem, route or escalate the call to the appropriate individual or supervisor according to standards.
  4. Thoroughly logs all findings and responses to customer inquiries.
  5. Interprets data from TIMS, GPS, Oasis, and Cherwell to resolve customer inquiries.
  6. Promotes a culture of customer service.
  7. Communicates with parents, school system staff, and vendors about student transportation.
  8. Gathers data, documentation, and records from families required to properly verify and process paperwork for stipend reimbursements.
  9. Maintains effective working relationships with central office departments and school-based staff.
  10. Performs other related duties, as assigned.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS
This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff, students, external stakeholders and members of the community staff members. Work is considered light physical work, requiring the exertion of up to ten pounds of force.
EFFECTIVE DATE: 10/2024
DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.

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