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Zendesk Jobs in Raleigh, NC (NOW HIRING)

Experience with Zendesk or comparable CRM systems. * (Preferred) Familiarity with a variety of AI tools including Notion, Claude, & Gemini. * (Preferred) Experience scripting or programming with APIs ...

... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $15.00 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...

... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $15.00 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...

... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $13.00 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...

... zendesk, Call center, Support, Customer service oriented Additional Skills & Qualifications Must have: - High School Diploma/GED (resume) - 1-3 years of customer service experience including chat or ...

... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...

... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...

... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $15.00 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...

... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...

... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $15.00 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...

... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $12.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...

FT lead

Garner, NC · On-site

$13/hr

... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $13.00 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...

New

... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $13.00 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...

... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $12.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...

... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...

Showing results 21-37

Zendesk information

See Raleigh, NC salary details

$7.9K

$10.1K

$11.4K

How much do zendesk jobs pay per month?

As of Aug 10, 2026, the average monthly pay for zendesk in Raleigh, NC is $10,080.17, according to ZipRecruiter salary data. Most workers in this role earn between $9,275.00 and $10,883.33 per month, depending on experience, location, and employer.

Is Zendesk a good place to work?

Zendesk offers roles in customer support, sales, engineering, and product management, often emphasizing a collaborative work environment and remote work options. Employee reviews highlight opportunities for skill development and a focus on customer experience, though experiences can vary by team and location.

What is a Zendesk?

A Zendesk job typically involves working with the Zendesk customer service platform to manage support tickets, improve customer communication, and optimize workflows. Roles can range from customer support agents using Zendesk daily to administrators and developers customizing the platform for business needs. Responsibilities may include configuring help centers, automating responses, analyzing support metrics, and integrating third-party tools.

What are the common challenges faced by Zendesk specialists or administrators, and how can they be addressed?

Zendesk Specialists and Administrators often encounter challenges such as handling high ticket volumes, maintaining consistent service quality, and customizing workflows to meet unique business needs. They may also need to integrate Zendesk with other tools or manage complex automations and reporting. To address these issues, successful professionals stay updated on platform updates, actively collaborate with IT and support teams, and leverage Zendesk documentation and community resources. Embracing continuous learning and being adaptable to changing customer service trends will help you thrive in this dynamic role.

What are the key skills and qualifications needed to thrive in the Zendesk position?

To thrive in a Zendesk Specialist or Administrator role, strong customer support experience, expertise in ticketing systems, and analytical problem-solving skills are essential. Familiarity with the Zendesk platform, including ticket routing, workflow configuration, and any relevant certifications, is highly valued. Outstanding verbal and written communication, attention to detail, and a collaborative attitude are key soft skills for succeeding in this position. These competencies ensure effective customer service operations, smooth technical support, and continuous process improvements within customer-centric organizations.

Does Zendesk allow remote work?

Many Zendesk support and customer service roles offer remote work options, especially for positions involving software support, account management, and technical assistance. Remote work availability can vary by role and location, and candidates may need to meet specific technical and communication requirements. It is advisable to check the specific job listing for remote work policies and expectations.
What are the most commonly searched types of Zendesk jobs in Raleigh, NC? The most popular types of Zendesk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Zendesk jobs? Cities near Raleigh, NC with the most Zendesk job openings:
Infographic showing various Zendesk job openings in Raleigh, NC as of August 2026, with employment types broken down into 74% Full Time, 12% Part Time, 7% Temporary, and 7% Contract. Highlights an 81% In-person, and 19% Remote job distribution, with an average salary of $120,962 per year, or $58.2 per hour.

Data Manager EC Department

North Carolina Jobs

Raleigh, NC • On-site

Other

Posted 19 days ago


Job description

ASHEVILLE CITY SCHOOLS JOB DESCRIPTION
JOB TITLE:  Data Manager EC Department 
JOB STATUS: Full-Time / 12 Months
LOCATION: ACS Central Office 
CONTACT: Holly.Sutter@acsgmail.net







GENERAL STATEMENT OF JOB:

To work closely with the Exceptional Children's Director and EC Leadership Team to support the programming of Exceptional Children in Asheville City Schools.  General support for the EC Department and Leadership Team with completion of required DPI reports, and maintain student data in ECATS and NCSIS.  Support the finance department through purchase orders, processing department invoices, and mileage.

SPECIFIC DUTIES AND RESPONSIBILITIES:
Manage daily communications including emails, phone calls, calendar updates, and reminders to support departmental operations; support IEP Meeting scheduling as needed.

  • Works collaboratively with all staff in the Exceptional Children's Department
  • Coordinates and reserves dates and rooms, along with setup by gathering supplies and materials for conferences, interviews, and workshops
  • Maintains and updates student data across multiple systems including ECATS and NCSIS, ensuring accuracy and compliance
  • Process and manage ECATS functions such as document uploads, user profile updates, announcements, and Zendesk ticket submissions
  • Proofread, upload, attach, and archive EC documentation for all students in compliance with district and state guidelines
  • Coordinate data alignment between ECATS and NCSIS for EC and 504 records
  • Support document archival of inactive student records and psychological profiles
  • Facilitate records requests with schools, colleges, government agencies, and families while maintaining confidentiality
  • Encrypt sensitive EC and 504 documents upon request to ensure secure data handling. Organize private school referral packets and manage enrollment processes in NCSIS; maintain tracking spreadsheets
  • Prepare and distribute EC folders, handbooks, and documentation for case managers. Process, file, track, and purge EC and 504 records, including senior and exit folders. Manage compliance indicators in ECATS, including: 

O Indicator 7 (Preschool Child Outcome Survey Entry/Exit) 

O Indicator 11 (Child Find & 90-day Referral Timeline) 

O Indicator 12 (Preschool-Early Childhood Transition) 

O Indicator 14 (Post-School Outcomes Data Collection) 

  • Conduct outreach (email and phone) to collect post-graduation survey data
  • Track and report key metrics including Exit Count and Child Count
  • Support Medicaid processes including RMTS (Random Moment Time Study), PA (Physician Authorization), RA (Remittance Advice), staff pool, calendar, and quarterly cost reporting requirements, Work and support
    • Oversee PreK program data, including enrollment/withdrawals and documentation management
  • Generate monthly and ad hoc reports (discipline, therapy services, and program data) for leadership and specialists
  • Manage ECATS reporting, including monitoring care plan, Medicaid consent forms
  • Submit and manage technology work orders and coordinate with staff for issue resolution
  • Participate in ongoing professional development related to ECATS, NCSIS, DPI, and PCG systems
  • Maintain proficiency in multiple platforms including ECATS, NCSIS, MAC, DDS, Student UID, GIS, and NCTracks
    • Utilize Google Workspace, Microsoft Excel, Word, and Adobe Acrobat for data management, reporting, and documentation
  • Complete online NCEES Course ECATS. Maintain daily communication including emails, phone calls, calendar updates, and reminders to support departmental operations.
  • Work with the finance department on drafting contracts, MOUs, Purchase Orders
  • Complete monthly Purchase Card Statements and maintain receipts for purchase of materials for EC students
  • Process monthly mileage for EC Staff
  • Work and support the finance department on yearly grants in addition to monitoring spending on specified accounts and other supports for the finance department as needed.


KNOWLEDGE, SKILLS, AND ABILITIES:

Must be able to operate a variety of equipment, including computers. 

Proficient in the latest version of Microsoft Office and Google services. 

Excellent customer service skills. 

Outstanding verbal and written communication skills. 

Excellent attention to detail. 

Follow established protocols. 

Ability to work with a diverse group of people in a team environment. 

Strong computer literacy to manage a variety of data programs. 

MINIMUM TRAINING AND EXPERIENCE:

Graduation from high school with preference given to an associate's/bachelor's degree in secretarial science, computer database management, bookkeeping, or an equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Preferred minimum of three years in an office environment with experience supporting high-level administration

MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS 
Physical Requirements: Must be physically able to sit, stand, walk, and drive a car. Must be able to lift mail and boxes up to 10 lbs. Must be able to sit at a computer for extended periods of time. Physical demand requirements are for Light Work.
Data Conception: Requires the ability to compare and/or judge the readily observable, functional, structural, or composite characteristics (whether similar or divergent from obvious standards) of data, people, or things.
Interpersonal Communication: Requires the ability to speak and/or signal people to convey or exchange information. Includes giving instructions, assignments, or directions to subordinates or assistants.
Language Ability: Requires the ability to read simple forms. Requires the ability to prepare time sheets and supply requisitions using the prescribed format.
Intelligence: Requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form; to deal with problems involving several concrete variables in or from standardized situations.
Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, and to follow oral and written instructions. Must be able to communicate effectively and efficiently in Standard English.
Numerical Aptitude: Requires the ability to utilize mathematical formulas, to add, subtract, divide, and multiply.
Motor Coordination: Requires the ability to coordinate hands and eyes rapidly and accurately in using a keyboard.
Manual Dexterity: Must have minimal levels of eye/hand/foot coordination.
Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under minimal levels of stress
 























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About North Carolina Jobs

Sourced by ZipRecruiter

North Carolina Jobs is a public sector organization based in Raleigh, NC, US. Since its establishment, it has been dutifully serving the community by functioning as a comprehensive platform for job listings and career development resources in the state of North Carolina. Its core mission is to enhance the state's workforce by connecting its residents with employers throughout the region, aiming to foster growth and prosperity in the community by stimulating the local economy.

Industry

Public administration

Company size

10,000+ Employees

Headquarters location

Raleigh, NC, US

Year founded

1989

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