Data Manager EC Department
Raleigh, NC · On-site
Process and manage ECATS functions such as document uploads, user profile updates, announcements, and Zendesk ticket submissions * Proofread, upload, attach, and archive EC documentation for all ...
Raleigh, NC · On-site
Process and manage ECATS functions such as document uploads, user profile updates, announcements, and Zendesk ticket submissions * Proofread, upload, attach, and archive EC documentation for all ...
Raleigh, NC · On-site
Process and manage ECATS functions such as document uploads, user profile updates, announcements, and Zendesk ticket submissions * Proofread, upload, attach, and archive EC documentation for all ...
Durham, NC · On-site
Experience with Zendesk or comparable CRM systems. * (Preferred) Familiarity with a variety of AI tools including Notion, Claude, & Gemini. * (Preferred) Experience scripting or programming with APIs ...
Durham, NC · On-site
Experience with Zendesk or comparable CRM systems. * (Preferred) Familiarity with a variety of AI tools including Notion, Claude, & Gemini. * (Preferred) Experience scripting or programming with APIs ...
Holly Springs, NC · On-site
$15/hr
... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $15.00 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...
Holly Springs, NC · On-site
$15/hr
... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $15.00 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...
Morrisville, NC · On-site
$15/hr
... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $15.00 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...
Morrisville, NC · On-site
$15/hr
... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $15.00 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...
Raleigh, NC · On-site
$13/hr
... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $13.00 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...
Raleigh, NC · On-site
$13/hr
... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $13.00 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...
Raleigh, NC · Remote
$16/hr
... zendesk, Call center, Support, Customer service oriented Additional Skills & Qualifications Must have: - High School Diploma/GED (resume) - 1-3 years of customer service experience including chat or ...
Raleigh, NC · Remote
$16/hr
... zendesk, Call center, Support, Customer service oriented Additional Skills & Qualifications Must have: - High School Diploma/GED (resume) - 1-3 years of customer service experience including chat or ...
Garner, NC · On-site
$11.50/hr
... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...
Garner, NC · On-site
$11.50/hr
... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...
Durham, NC · On-site
$11.50/hr
... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...
Durham, NC · On-site
$11.50/hr
... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...
Morrisville, NC · On-site
$15/hr
... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $15.00 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...
Morrisville, NC · On-site
$15/hr
... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $15.00 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...
Durham, NC · Hybrid
$99K - $130K/yr
Manage vendor-based platforms such as Zendesk (CRM), SmartCom (CCM), Axway (MFT), etc. * Lead full-stack development efforts and provide hands-on technical guidance to the engineering team. * Build ...
Durham, NC · Hybrid
$99K - $130K/yr
Manage vendor-based platforms such as Zendesk (CRM), SmartCom (CCM), Axway (MFT), etc. * Lead full-stack development efforts and provide hands-on technical guidance to the engineering team. * Build ...
Durham, NC · On-site
$11.50/hr
... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...
Durham, NC · On-site
$11.50/hr
... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...
Holly Springs, NC · On-site
$15/hr
... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $15.00 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...
Holly Springs, NC · On-site
$15/hr
... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $15.00 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...
Holly Springs, NC · On-site
$12.50/hr
... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $12.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...
Holly Springs, NC · On-site
$12.50/hr
... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $12.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...
Garner, NC · On-site
$13/hr
... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $13.00 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...
New
Garner, NC · On-site
$13/hr
... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $13.00 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...
New
Raleigh, NC · On-site
$13/hr
... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $13.00 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...
Raleigh, NC · On-site
$13/hr
... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $13.00 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...
Holly Springs, NC · On-site
$12.50/hr
... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $12.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...
Holly Springs, NC · On-site
$12.50/hr
... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $12.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...
Garner, NC · On-site
$11.50/hr
... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...
Garner, NC · On-site
$11.50/hr
... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...
$7.9K - $8.2K
5% of jobs
$8.2K - $8.6K
5% of jobs
$8.6K - $8.9K
7% of jobs
$8.9K - $9.2K
5% of jobs
$9.3K is the 25th percentile. Wages below this are outliers.
$9.2K - $9.5K
5% of jobs
$9.5K - $9.8K
5% of jobs
$9.8K - $10.1K
5% of jobs
The median wage is $10.4K / yr.
$10.1K - $10.4K
13% of jobs
$10.4K - $10.8K
21% of jobs
$10.8K is the 75th percentile. Wages above this are outliers.
$10.8K - $11.1K
13% of jobs
$11.1K - $11.4K
13% of jobs
$7.9K
$10.1K
$11.4K
A Zendesk job typically involves working with the Zendesk customer service platform to manage support tickets, improve customer communication, and optimize workflows. Roles can range from customer support agents using Zendesk daily to administrators and developers customizing the platform for business needs. Responsibilities may include configuring help centers, automating responses, analyzing support metrics, and integrating third-party tools.
Zendesk Specialists and Administrators often encounter challenges such as handling high ticket volumes, maintaining consistent service quality, and customizing workflows to meet unique business needs. They may also need to integrate Zendesk with other tools or manage complex automations and reporting. To address these issues, successful professionals stay updated on platform updates, actively collaborate with IT and support teams, and leverage Zendesk documentation and community resources. Embracing continuous learning and being adaptable to changing customer service trends will help you thrive in this dynamic role.
To thrive in a Zendesk Specialist or Administrator role, strong customer support experience, expertise in ticketing systems, and analytical problem-solving skills are essential. Familiarity with the Zendesk platform, including ticket routing, workflow configuration, and any relevant certifications, is highly valued. Outstanding verbal and written communication, attention to detail, and a collaborative attitude are key soft skills for succeeding in this position. These competencies ensure effective customer service operations, smooth technical support, and continuous process improvements within customer-centric organizations.

ASHEVILLE CITY SCHOOLS JOB DESCRIPTION
JOB TITLE: Data Manager EC Department
JOB STATUS: Full-Time / 12 Months
LOCATION: ACS Central Office
CONTACT: Holly.Sutter@acsgmail.net
GENERAL STATEMENT OF JOB:
To work closely with the Exceptional Children's Director and EC Leadership Team to support the programming of Exceptional Children in Asheville City Schools. General support for the EC Department and Leadership Team with completion of required DPI reports, and maintain student data in ECATS and NCSIS. Support the finance department through purchase orders, processing department invoices, and mileage.
SPECIFIC DUTIES AND RESPONSIBILITIES:
Manage daily communications including emails, phone calls, calendar updates, and reminders to support departmental operations; support IEP Meeting scheduling as needed.
O Indicator 7 (Preschool Child Outcome Survey Entry/Exit)
O Indicator 11 (Child Find & 90-day Referral Timeline)
O Indicator 12 (Preschool-Early Childhood Transition)
O Indicator 14 (Post-School Outcomes Data Collection)
KNOWLEDGE, SKILLS, AND ABILITIES:
Must be able to operate a variety of equipment, including computers.
Proficient in the latest version of Microsoft Office and Google services.
Excellent customer service skills.
Outstanding verbal and written communication skills.
Excellent attention to detail.
Follow established protocols.
Ability to work with a diverse group of people in a team environment.
Strong computer literacy to manage a variety of data programs.
MINIMUM TRAINING AND EXPERIENCE:
Graduation from high school with preference given to an associate's/bachelor's degree in secretarial science, computer database management, bookkeeping, or an equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Preferred minimum of three years in an office environment with experience supporting high-level administration
MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS
Physical Requirements: Must be physically able to sit, stand, walk, and drive a car. Must be able to lift mail and boxes up to 10 lbs. Must be able to sit at a computer for extended periods of time. Physical demand requirements are for Light Work.
Data Conception: Requires the ability to compare and/or judge the readily observable, functional, structural, or composite characteristics (whether similar or divergent from obvious standards) of data, people, or things.
Interpersonal Communication: Requires the ability to speak and/or signal people to convey or exchange information. Includes giving instructions, assignments, or directions to subordinates or assistants.
Language Ability: Requires the ability to read simple forms. Requires the ability to prepare time sheets and supply requisitions using the prescribed format.
Intelligence: Requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form; to deal with problems involving several concrete variables in or from standardized situations.
Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, and to follow oral and written instructions. Must be able to communicate effectively and efficiently in Standard English.
Numerical Aptitude: Requires the ability to utilize mathematical formulas, to add, subtract, divide, and multiply.
Motor Coordination: Requires the ability to coordinate hands and eyes rapidly and accurately in using a keyboard.
Manual Dexterity: Must have minimal levels of eye/hand/foot coordination.
Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under minimal levels of stress
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North Carolina Jobs is a public sector organization based in Raleigh, NC, US. Since its establishment, it has been dutifully serving the community by functioning as a comprehensive platform for job listings and career development resources in the state of North Carolina. Its core mission is to enhance the state's workforce by connecting its residents with employers throughout the region, aiming to foster growth and prosperity in the community by stimulating the local economy.
Public administration
10,000+ Employees
Raleigh, NC, US
1989