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Customer Assistant Jobs in Raleigh, NC (NOW HIRING)

Net Commesh

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Provide product information and support to customers to assist them in making informed decisions. * Assist in processing orders, returns, and exchanges according to company policies. * Collaborate ...

Comsult Connect

Customer Service Representative

Raleigh, NC

$15.50 - $21.25/hr

Provide product information and support to customers to assist them in making informed decisions. * Assist in processing orders, returns, and exchanges according to company policies. * Collaborate ...

Biz Voice Boost

Customer Service Agent

Raleigh, NC · On-site

$15 - $20.25/hr

Your primary focus will be to assist customers with inquiries, resolve issues, and ensure a positive experience with our brand. Key Responsibilities: * Respond to customer inquiries in a timely and ...

Hello Sunshine Travels

Customer Service

Raleigh, NC · Remote

$15.50 - $21.25/hr

Communicate with clients via phone, email, or chat to assist with travel inquiries and bookings ... Customer service or hospitality experience preferred (travel industry a plus!). * Self-motivated ...

Genius Talent

Customer Service Representative

Raleigh, NC

$15.50 - $21.25/hr

Customer Service Representative Genius Talent has partnered with a leading independent Insurance ... Utilize in-depth knowledge of personal lines insurance products to assist clients in selecting ...

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Customer Assistant information

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How much do customer assistant jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for customer assistant in Raleigh, NC is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $21.49 per hour, depending on experience, location, and employer.

What are some common challenges Customer Assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What Is a Customer Assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are the key skills and qualifications needed to thrive as a Customer Assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What are Customer Assistants?

Customer Assistants are frontline employees who help customers with their inquiries, purchases, and complaints, either in person, over the phone, or online. They ensure a positive shopping experience by providing product information, assisting with transactions, and resolving any issues that may arise. Customer Assistants play a crucial role in representing the company, maintaining customer satisfaction, and supporting overall store operations.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

What jobs make $3,000 a month without a degree?

Customer assistants typically do not earn $3,000 a month without additional experience or responsibilities. However, roles such as sales associates, delivery drivers, or administrative support staff can reach or exceed this income level with overtime, tips, or in high-demand environments. Skills like customer service, time management, and familiarity with point-of-sale systems can help increase earning potential in these positions.
More about Customer Assistant jobs
What are the most commonly searched types of Customer jobs in Raleigh, NC? The most popular types of Customer jobs in Raleigh, NC are:
What are popular job titles related to Customer Assistant jobs in Raleigh, NC? For Customer Assistant jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Assistant jobs in Raleigh, NC look for? The top searched job categories for Customer Assistant jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Assistant jobs? Cities near Raleigh, NC with the most Customer Assistant job openings:
Customer Assistant jobs near you

Customer Service Representative

Net Commesh

Raleigh, NC • On-site

$15.50 - $21.25/hr

Full-time

Posted 5 days ago

Job description


Job Title: Customer Service Representative
Location: Raleigh, NC
Department: Customer Service
Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will serve as the first point of contact for our customers, addressing inquiries, concerns, and providing information in a friendly and professional manner. This role is critical in maintaining customer satisfaction and fostering loyalty through exceptional service.
Key Responsibilities:
  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  • Resolve customer complaints or issues by actively listening and providing solutions promptly.
  • Maintain a detailed record of customer interactions and transactions using our CRM system.
  • Provide product information and support to customers to assist them in making informed decisions.
  • Assist in processing orders, returns, and exchanges according to company policies.
  • Collaborate with team members and departments to address customer needs and improve processes.

Qualifications:
  • High school diploma or equivalent; associate's degree or higher preferred.
  • Proven experience in customer service or a related field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities with a focus on customer satisfaction.
  • Ability to work flexible hours, including evenings and weekends if needed.
  • Proficiency in using customer service software and CRM systems.

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