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Director Customer Operations Jobs in Raleigh, NC

Fleet Feet

Director, Customer Acquisition

Carrboro, NC · On-site

Overview: The Director, Customer Acquisition is a senior leader responsible for defining and ... Build and maintain a forward-looking roadmap for advertising operations, tools, and processes to ...

Liberty Mutual

Technical Director

Raleigh, NC · Hybrid

Description Technical Director Industrial Hygiene and Engineering Services We are seeking an ... customer operations, procedures and culture. This position is work from home, due to the dedicated ...

Liberty Mutual

Technical Director

Raleigh, NC · Hybrid

$106K - $183K/yr

Description Technical Director Industrial Hygiene and Engineering Services We are seeking an ... customer operations, procedures and culture. This position is work from home, due to the dedicated ...

Voltage LLC

Operations Director

Chapel Hill, NC

About the Role The Operations Director is responsible for leading and optimizing all aspects of ... Drive on-time, in-full (OTIF) performance across all projects and customer commitments * Develop ...

Voltage LLC

Operations Director

Chapel Hill, NC · On-site

About the Role The Operations Director is responsible for leading and optimizing all aspects of ... Drive on-time, in-full (OTIF) performance across all projects and customer commitments * Develop ...

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Showing results 1-20

All JobsDirector Customer Operations JobsDirector Customer Operations Jobs in Raleigh, NC

Director Customer Operations information

See Raleigh, NC salary details

$33.1K

$104.7K

$174.5K

How much do director customer operations jobs pay per year?

As of Jun 27, 2026, the average yearly pay for director customer operations in Raleigh, NC is $104,674.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,400.00 and $131,700.00 per year, depending on experience, location, and employer.

What is a Director Customer Operations job?

A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.

What jobs pay 500,000 a year in the US?

In the US, executive roles such as Chief Executive Officers, Chief Operating Officers, and certain specialized medical and legal professionals can earn annual salaries of $500,000 or more. High-level corporate positions often require extensive experience, leadership skills, and advanced degrees, while some entrepreneurs and successful business owners also reach this income level through business profits and investments.

What are the main challenges a Director Customer Operations typically faces in their role?

One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.

What are the key skills and qualifications needed to thrive in the Director Customer Operations position, and why are they important?

Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.

What kind of jobs in media bring in $150,000 a year?

In media, roles such as senior media executives, content directors, and media strategists often earn $150,000 or more annually. These positions typically require extensive experience, strong leadership skills, and proficiency with industry tools like analytics platforms and content management systems.

How much should an operations director be paid?

The salary for a Director of Customer Operations typically ranges from $100,000 to $180,000 annually, depending on factors such as industry, company size, location, and experience. Compensation may also include bonuses, stock options, and benefits. Strong leadership, strategic planning, and operational expertise are key skills for this role.

What does a director of customer operations do?

A director of customer operations oversees the strategies and processes that ensure excellent customer service and satisfaction. They manage teams, develop policies, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM systems. This role requires strong leadership, communication skills, and a deep understanding of customer needs and business goals.
What are the most commonly searched types of Customer Operations jobs in Raleigh, NC? The most popular types of Customer Operations jobs in Raleigh, NC are:
What are popular job titles related to Director Customer Operations jobs in Raleigh, NC? For Director Customer Operations jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Director Customer Operations jobs in Raleigh, NC look for? The top searched job categories for Director Customer Operations jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Director Customer Operations jobs? Cities near Raleigh, NC with the most Director Customer Operations job openings:
Director Customer Operations jobs near you
Director, Customer Acquisition

Director, Customer Acquisition

Fleet Feet

Carrboro, NC • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 13 days ago

Fleet Feet rating

6.4

Company rating: 6.4 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

43rd of 102 rated fashion retailers

Job description

Our Company
We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 280 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it's a privilege to serve and to deliver unmatched service and support when outfitting every customer. We run together to solve problems, reach goals, encourage others and champion our brand.
Overview:
The Director, Customer Acquisition is a senior leader responsible for defining and executing Fleet Feet's paid media strategy across the full customer funnel, with accountability for customer acquisition and demand generation. This role leads the digital advertising function with end-to-end ownership of strategy, execution, optimization, and measurement across e-commerce, vendor co-op, local, test-and-learn, and advanced analytics programs.
Reporting to the Senior Director of Performance Marketing & Partnerships, this leader works cross-functionally across internal teams, external agencies, and vendor partners to translate business objectives into scalable, high-performing media strategies. The role balances near-term performance with long-term brand and awareness building, ensuring that upper-funnel investment drives measurable downstream impact on consideration, conversion, and customer quality.
This is a strategic and hands-on role for a paid media professional who thrives in complex environments and is passionate about building modern, full-funnel advertising programs that drive awareness, acquire high-quality new customers, and connect media investment directly to business growth.
This position is hybrid, with the expectation of being in the office 3 days per week.
Responsibilities:
  • Serve as the senior subject matter expert for digital advertising, advising internal teams and vendor partners on best-in-class strategies, platforms, and measurement approaches
  • Own and evolve Fleet Feet's full-funnel paid media strategy across search, social, programmatic, display, connected TV (CTV) and online video (OLV) with accountability for acquiring new, high-propensity customers and driving incremental demand
  • Plan, pitch, execute, and optimize multi-channel paid media campaigns supporting e-commerce growth, vendor co-op programs, local marketing initiatives, and test-and-learn pilots
  • Lead geo-targeted media strategies that support national brand building while driving local relevance, store traffic and e-commerce conversion
  • Develop and scale awareness-driving media programs that increase brand visibility, familiarity, and consideration with a clear path to conversion
  • Partner with analytics and CRM teams to connect upper-funnel media exposure to downstream outcomes such as site engagement, conversion and customer lifetime value
  • Ensure paid media strategies balance reach, frequency, efficiency and quality of acquisition, ensuring acquisition efforts drive long-term value
  • Execute campaigns supporting e-commerce growth, vendor co-op initiatives, local marketing priorities, and test-and-learn pilots.
  • Partner closely with creative, content, merchandising, and vendor teams to ensure cohesive messaging and seamless execution across the customer journey
  • Act as the primary day-to-day point of contact for agencies and key media partners, ensuring clear communication, accountability and strong performance
  • Leverage analytics platforms (Google Analytics, BI tools, platform reporting) to monitor performance, uncover insights and drive ongoing optimization
  • Advance Fleet Feet's media effectiveness and incrementality measurement capabilities, including testing frameworks, attribution approaches and advanced analytics
  • Manage all digital advertising budgets with a disciplined focus on ROI, efficiency and scalable growth
  • Build and maintain a forward-looking roadmap for advertising operations, tools, and processes to enable speed, agility and innovation
  • Develop and own tools, workflows, and documentation that improve campaign execution, reporting accuracy and cross-team collaboration
  • Lead, coach, and develop members of the digital advertising team, with a strong emphasis on skill growth, strategic thinking, and executional excellence
  • Stay current on digital advertising trends, platform updates, privacy changes, and evolving retail media dynamics, with opportunities for continuous learning and professional development
  • Proactively identify new opportunities, partners, and solutions that can strengthen Fleet Feet's paid media capabilities and competitive advantage

Qualifications:
  • Bachelor's degree or equivalent practical experience
  • 10+ years of progressive experience in digital advertising, performance marketing, or paid media, demonstrating significant leadership growth, strategic impact, and the ability to drive transformative marketing solutions
  • Proven experience leading full-funnel paid media strategies for an ecommerce and/or omnichannel retail brand
  • Deep expertise across Search, Paid Social, Programmatic, Display and Video advertising ecosystems, including measurement and optimization methodologies
  • Familiarity with CTV and OLV executed on a geotargeted basis
  • Strong analytical skills with the ability to interpret complex data and translate insights into clear recommendations and actions
  • Advanced proficiency with cutting-edge digital marketing tools including Google Ads, Meta Ads, Google Analytics, Excel, and enterprise BI platforms like Looker Studio, Tableau, or Power BI
  • Demonstrated success managing agency relationships and complex cross-functional stakeholder groups
  • Excellent communication, presentation, and organizational skills with a high attention to detail
  • Advertising agency experience or equivalent professional experience strongly valued
  • Franchisor, multi-location, and/or retail experience preferred

Benefits:
  • Annual Bonus Eligibility: Eligible for performance-based annual incentive compensation tied to company results.
  • Relocation Support: Relocation assistance available for candidates who require a move to the area.
  • Robust benefits package including medical, dental, vision, FSA, HSA, EAP, and more
  • 401(k) with 4% Company Match: Available to employees aged 21+ at company-owned stores.
  • Exclusive Discounts: Enjoy savings on industry-leading products and specialized training programs.
  • Professional Development: Grow your career through mentorship opportunities, employee resource groups, and ongoing learning sessions designed to help you reach your full potential.
  • Community Engagement: Get involved in local outreach and service initiatives that align with our purpose-driven mission.
  • Inspiring Team Culture: Join supportive, passionate teammates who live the mission every day.
  • Benefits Summary: For full-time employees (30+ hours/week), check out our Fleet Feet benefits summary for details on healthcare, wellness, and more.

Equal Opportunity & Reasonable Accommodations:
We are an equal opportunity employer and believe having teams in which everyone brings their whole self to Fleet Feet is key to our success. We encourage people of all backgrounds, experiences, abilities, and perspectives. Our dedication to inclusion is reflected in our hiring practices, workplace culture, and community engagement.
Fleet Feet utilizes E-Verify in all corporate and company-operated stores as part of the hiring process.

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