Director Customer Operations Jobs in Raleigh, NC

Company Summary

MasTec Utility Services delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and underground electric distribution for power delivery systems, gas distribution construction for gas systems, and turnkey solutions for a variety of water, sewer, and civil infrastructure projects. Backed by the strength of decades of experience, unrivaled industry skills, and a deep commitment to core values, MUS delivers safe, innovative, and environmentally responsible services that provide extraordinary value to clients.

MasTec Utility Services is a purpose-driven company. Our core values guide our strategy, performance, and culture. We believe in maintaining an environment where team members can make an impact, grow, and thrive. A place where they find meaning and purpose in doing the important work of ensuring communities have the vital energy, light, and communications to prosper. Our culture is inclusive and welcoming. Our teams are empowered with abundant training, tools, and opportunities to follow their curiosity and ambitions. Everyone has an equal chance to advance. Everyone is supported, respected, and challenged to be their best. We’re always looking for talented and dedicated people to join us and love where they work.

MasTec Utility Services is a proud subsidiary of MasTec (NYSE: MTZ), a Fortune 500 Company ranked by Energy News-Record as one of the leading contractors in the country. MUS is part of the MasTec Power Delivery segment. We are certified as a minority-controlled company by the National Minority Suppliers Development Council (NMSDC). Our rich diversity of people and ideas makes us a stronger, more innovative organization.

Job Summary

The Director of Operations is responsible for overseeing a business unit in the construction of electric power distribution infrastructure, overhead and underground, in order to meet customer expectations and designated timelines. This position supports the Operations team and works with other team members, senior leadership, and personnel from all departments.

• Lead and direct business unit operations staff in the effective and safe execution of projects.
• Manage team to meet budgets and schedules and ensure customer satisfaction.
• Generate and control revenues and costs in order to deliver a profit to MasTec, with ultimate P&L responsibility for the business unit.
• Develop and prepare short-term and long-range development plans, forecasting initiatives, P&L statistics, and budgets based on corporate goals and objectives.
• Be a key source and proponent of Safety and promote Safety Leadership.
• Ensure that a rigorous safety and operational excellence process is implemented and used across the region with an ethos of develop, train/test, and implement for the tasks within each team members scope of work.
• Make staffing decisions, train new employees, and develop employee performance.
• Prepare and present detailed construction cost estimates and documentation.
• Perform other duties as required and/or assigned.

Minimum 

• A Bachelor’s degree in Construction Technology, Engineering, or a related field of study. (or equivalent work history)
• 10 years of total relevant experience, including previous supervisory experience.
• Experience managing divisional or department budget.
• Experience managing projects to completion.
• Excellent written and verbal communication skills.
• Strong interpersonal skills for interacting with team members and upper management.
• Ability to read work prints.

Preferred 

• 10 or more years managing operations related to Overhead and Underground Distribution construction

Physical Demands and Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, and scanners.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. This position is primarily sedentary, with some filing or lifting required. Must be able to bend and lift and carry up to 20 pounds.

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. The Company reserves the right to revise or change the job duties as the need arises. Management reserves the right to change the description, duties or work schedules to accommodate individuals with disabilities.

Benefits available include Medical, Dental, Vision, Disability and Life insurance, a 401k plan and Employee Stock Purchase plan. MasTec is a publicly traded company MTZ (NYSE).

Minimum 

• A Bachelor’s degree in Construction Technology, Engineering, or a related field of study. (or equivalent work history)
• 10 years of total relevant experience, including previous supervisory experience.
• Experience managing divisional or department budget.
• Experience managing projects to completion.
• Excellent written and verbal communication skills.
• Strong interpersonal skills for interacting with team members and upper management.
• Ability to read work prints.

Preferred 

• 10 or more years managing operations related to Overhead and Underground Distribution construction

Physical Demands and Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, and scanners.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. This position is primarily sedentary, with some filing or lifting required. Must be able to bend and lift and carry up to 20 pounds.

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. The Company reserves the right to revise or change the job duties as the need arises. Management reserves the right to change the description, duties or work schedules to accommodate individuals with disabilities.

Benefits available include Medical, Dental, Vision, Disability and Life insurance, a 401k plan and Employee Stock Purchase plan. MasTec is a publicly traded company MTZ (NYSE).