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Customer Operations Coordinator Jobs in Raleigh, NC

BROAD RIVER RETAIL

Operations Coordinator

Four Oaks, NC · On-site

$17.50/hr

We take pride in training and developing our teams so that they can provide a premier customer ... Broad River Retail is currently seeking an Operations Coordinator or Professional to join our ...

BROAD RIVER RETAIL

Operations Coordinator

Four Oaks, NC · On-site

$17.50/hr

We take pride in training and developing our teams so that they can provide a premier customer ... Broad River Retail is currently seeking an Operations Coordinator or Professional to join our ...

Dlapiper

Sr Marketing Operations Coordinator

Raleigh, NC · Hybrid

$34.08 - $48.74/hr

Summary The Marketing Operations Senior Coordinator plays a critical role in supporting firm ... InterAction and MS Dynamics for CRM; and the Zoom webinar platform. * Assists with daytoday ...

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Customer Operations Coordinator information

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How much do customer operations coordinator jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer operations coordinator in Raleigh, NC is $24.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $27.12 per hour, depending on experience, location, and employer.

What does a customer operations coordinator do?

A Customer Operations Coordinator is responsible for managing and improving the processes that ensure excellent customer service within a company. They act as a liaison between customers and internal teams, handling inquiries, resolving issues, and coordinating with various departments to meet customer needs. Their duties often include tracking orders, managing customer accounts, and supporting the implementation of operational policies. The role requires strong communication, organizational, and problem-solving skills to ensure customer satisfaction and efficient operations.

What are the key skills and qualifications needed to thrive as a customer operations coordinator, and why are they important?

To thrive as a Customer Operations Coordinator, you need strong organizational skills, attention to detail, and a background in business administration or customer service. Familiarity with CRM software, order management systems, and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving abilities, and a customer-focused mindset help individuals excel in this role. These skills ensure efficient operations, high customer satisfaction, and seamless coordination between internal teams and clients.

How does a customer operations coordinator typically collaborate with other departments to resolve customer issues?

Customer Operations Coordinators frequently work cross-functionally, serving as a bridge between customers and internal teams such as sales, logistics, and technical support. When a customer issue arises, they coordinate with these departments to gather necessary information, track progress, and ensure timely resolution. This collaborative approach helps streamline communication, prevent misunderstandings, and deliver a seamless customer experience. Strong interpersonal and organizational skills are essential, as coordinators often manage multiple cases at once while keeping all stakeholders informed.

What is the difference between Customer Operations Coordinator vs Customer Service Representative?

AspectCustomer Operations CoordinatorCustomer Service Representative
Primary FocusOversees customer account processes, manages operational workflows, and ensures service delivery efficiency.Handles direct customer inquiries, provides support, and resolves issues.
Required SkillsProcess management, coordination, communication, basic technical knowledge.Communication, problem-solving, product knowledge, interpersonal skills.
Work EnvironmentOffice setting, cross-department collaboration, often involved in backend operations.Call centers, retail, online support channels, direct customer interaction.
Common CertificationsCustomer service certifications, project management basics, CRM proficiency.Customer service certifications, communication skills training.

The Customer Operations Coordinator focuses on managing customer account processes and operational workflows, often working behind the scenes to ensure service efficiency. In contrast, the Customer Service Representative directly interacts with customers to address inquiries and resolve issues. Both roles require strong communication skills, but their daily tasks and work environments differ significantly.

How much do customer operations coordinators make in the US?

Customer Operations Coordinators in the US typically earn an average salary ranging from $40,000 to $60,000 per year, depending on experience, location, and industry. Entry-level roles may start lower, while experienced coordinators or those in high-demand areas can earn higher wages, often supplemented with benefits and opportunities for advancement.

What are the most commonly searched types of Customer Operations jobs in Raleigh, NC?

The most popular types of Customer Operations jobs in Raleigh, NC are:

What job categories do people searching Customer Operations Coordinator jobs in Raleigh, NC look for?

The top searched job categories for Customer Operations Coordinator jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Operations Coordinator jobs?

Cities near Raleigh, NC with the most Customer Operations Coordinator job openings:

Customer Operations Coordinator jobs near you
Infographic showing various Customer Operations Coordinator job openings in Raleigh, NC as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $50,073 per year, or $24.1 per hour.

Operations Coordinator

BROAD RIVER RETAIL

Four Oaks, NC • On-site

$17.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

CULTURE SNAPSHOT:
Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of 'Furnishing Life's Best Memories'. At Broad River, we call all our employees "Memory Makers." We do this because we know everyone that works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities.
We take pride in training and developing our teams so that they can provide a premier customer experience to every Guest. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry.
AT A GLANCE:
Broad River Retail is currently seeking an Operations Coordinator or Professional to join our Operations team. The position is responsible for utilizing multiple operating systems, data entry, audits, product quality, communicate effectively, assist leadership and delivery teams.
DAY IN THE LIFE AS THIS MEMORY MAKER:
  • Assist BRR leadership and 3rd part delivery teams during load out
  • Navigate through multiple operating systems
  • Confirm product quality and provide replacement pieces when needed
  • Audit prep lanes
  • Data entry on shared spreadsheets
  • Communicate interdepartmentally both verbally and in written form
  • Maintain organized and safe workspace for self and others
  • Exhibit personal excellence by accepting cross-training opportunities.
  • Maintain personal and facility safety by following all material handling and warehouse safety guidelines.
  • Follow company Attendance Policies.

WHAT YOU'LL NEED TO SUCCEED:
  • Visual awareness and understanding of furniture quality.
  • Customer Service mindset
  • Oral communication and listening skills.
  • Ability to work well with a team.
  • Adaptability for changes in the work environment.
  • Microsoft Excel, Teams, and Outlook experience.
  • Strong written and verbal communication skills.

WORKPLACE ENVIRONMENT:
While performing the duties of this job the employee is:
  • Regularly required to stand, walk, stoop, kneel, or crouch on concrete flooring
  • Must be able to routinely lift or move objects up to 75 pounds alone and team lift objects over 75 pounds
  • Working in a non-climate-controlled warehouse setting, with some outdoor exposure during the workday

In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.
MEMORY MAKER PERSK & BENEFITS:
  • Hourly Rate of $17.50/hr. Paid Weekly.
  • This position operates on a contract-to-hire basis
  • Guaranteed Hourly Raise at time of Conversion
  • Medical, dental, vision, and life insurance options after conversion
  • Paid time off and 401K matching contribution after conversion
  • Employee discount (40%) at Ashley HomeStore
  • Internal Opportunities for career growth and advancement

OUR COMMITMENT TO YOU:
Broad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you're parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self.

Apply