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Director Customer Operations Jobs in Raleigh, NC

Allied Universal

Director of Operations

Wendell, NC · On-site

... customers we serve. Allied Universal ® is hiring a Director of Operations. As Director of ... Operations, you will manage onsite Account Managers to ensure client satisfaction and optimal ...

Allied Universal

Director of Operations

Wendell, NC · Hybrid

... and customers we serve. Allied Universal is hiring a Director of Operations. As Director of ... Operations, you will manage onsite Account Managers to ensure client satisfaction and optimal ...

Allied Universal

Director of Operations

Wendell, NC · Hybrid

... customers we serve. Allied Universal ® is hiring a Director of Operations. As Director of ... Operations, you will manage onsite Account Managers to ensure client satisfaction and optimal ...

Caul Group Residential

Director of Operations

Cary, NC · On-site

Director of Operations Location:Cary, NC (Hybrid/In-Person Preferred) Reports To:Founder About Us ... Improve CRM adoption and operational effectiveness * Create scalable systems that support future ...

Cache Ventures

Director of Operations

Raleigh, NC · Remote

Revenue visibility across the org You will run sales, marketing, customer support, and engineering ... Founder removed from operational noise By 12 Months * Revenue predictable * Enterprise motion ...

Cache Ventures

Director of Operations

Raleigh, NC · Remote

Revenue visibility across the org You will run sales, marketing, customer support, and engineering ... Founder removed from operational noise By 12 Months * Revenue predictable * Enterprise motion ...

Cache Ventures

Director of Operations

Raleigh, NC · On-site +1

Revenue visibility across the org You will run sales, marketing, customer support, and engineering ... Founder removed from operational noise By 12 Months * Revenue predictable * Enterprise motion ...

Joe Van Gogh Inc

Director of Bakery Operations

Durham, NC · On-site

$61K - $68K/yr

Director of Bakery Operations Job Purpose Summary: The Director of Bakery Operations (DBO) leads ... Resolves wholesale customer conflicts, facility issues, equipment challenges, etc. * Examines ...

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All JobsDirector Customer Operations JobsDirector Customer Operations Jobs in Raleigh, NC

Director Customer Operations information

See Raleigh, NC salary details

$33.1K

$104.7K

$174.5K

How much do director customer operations jobs pay per year?

As of Jun 27, 2026, the average yearly pay for director customer operations in Raleigh, NC is $104,674.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,400.00 and $131,700.00 per year, depending on experience, location, and employer.

What is a Director Customer Operations job?

A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.

What jobs pay 500,000 a year in the US?

In the US, executive roles such as Chief Executive Officers, Chief Operating Officers, and certain specialized medical and legal professionals can earn annual salaries of $500,000 or more. High-level corporate positions often require extensive experience, leadership skills, and advanced degrees, while some entrepreneurs and successful business owners also reach this income level through business profits and investments.

What are the main challenges a Director Customer Operations typically faces in their role?

One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.

What are the key skills and qualifications needed to thrive in the Director Customer Operations position, and why are they important?

Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.

What kind of jobs in media bring in $150,000 a year?

In media, roles such as senior media executives, content directors, and media strategists often earn $150,000 or more annually. These positions typically require extensive experience, strong leadership skills, and proficiency with industry tools like analytics platforms and content management systems.

How much should an operations director be paid?

The salary for a Director of Customer Operations typically ranges from $100,000 to $180,000 annually, depending on factors such as industry, company size, location, and experience. Compensation may also include bonuses, stock options, and benefits. Strong leadership, strategic planning, and operational expertise are key skills for this role.

What does a director of customer operations do?

A director of customer operations oversees the strategies and processes that ensure excellent customer service and satisfaction. They manage teams, develop policies, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM systems. This role requires strong leadership, communication skills, and a deep understanding of customer needs and business goals.
What are the most commonly searched types of Customer Operations jobs in Raleigh, NC? The most popular types of Customer Operations jobs in Raleigh, NC are:
What are popular job titles related to Director Customer Operations jobs in Raleigh, NC? For Director Customer Operations jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Director Customer Operations jobs in Raleigh, NC look for? The top searched job categories for Director Customer Operations jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Director Customer Operations jobs? Cities near Raleigh, NC with the most Director Customer Operations job openings:
Director Customer Operations jobs near you
DIRECTOR OF OPERATIONS

DIRECTOR OF OPERATIONS

Aqua Tech Pool Management

Raleigh, NC • On-site

$60K - $70K/yr

Full-time

Posted 14 days ago

Job description

Position: Director of Operations
Location: Charlotte or Raleigh, NC
Department: Operations
Status: Full-Time

Position Overview

The Director of Operations is an operational leader for AquaTech Pool Management across their market (Charlotte or Triangle). This role owns the operations within the market — account management, service delivery, team leadership, and financial performance.

This leader will oversee field teams while ensuring exceptional service execution across all accounts. They will also be responsible for driving growth in the region—expanding relationships with HOAs, property managers, and country clubs, while supporting new business development efforts.

This role requires a strong operator who can balance high-level strategy with hands-on leadership—someone who can build teams, strengthen client partnerships, and scale operations in a fast-growing, service-driven business.

Key Responsibilities

Market & Operations Leadership

  • Own operations across the market, ensuring consistent execution of AquaTech’s standards in safety, service, and operational excellence.
  • Lead and develop team, service technicians, and seasonal teams across the region.
  • Ensure service routes, staffing plans, and facility operations are executed efficiently and at a high level.
  • Step into the field when needed to support teams, resolve issues, and maintain service continuity.

Client Relationships & Account Management

  • Serve as the customer point of contact for clients, including HOAs, community managers, and country club leadership.
  • Build strong, trust-based relationships and position AquaTech as a long-term partner.
  • Proactively address client needs, resolve escalations, and ensure high satisfaction and retention.
  • Lead client meetings, site walks, and performance reviews.

Growth & Market Expansion

  • Drive growth across the market through new contract acquisition and expansion of existing accounts.
  • Partner with business development on proposals, walkthroughs, and closing new opportunities.
  • Identify and execute opportunities for repair, renovation, and additional service offerings.
  • Build and maintain a strong network within the local community and industry.

People Leadership & Culture

  • Recruit, hire, and develop high-performing team members across the market.
  • Coach team members to deliver exceptional service and uphold company values.
  • Foster a culture of accountability, teamwork, and continuous improvement.
  • Ensure teams are trained in safety, customer service, and operational best practices.

Financial Performance & Accountability

  • Own P&L performance for the division, including revenue growth, labor management, and profitability.
  • Monitor key performance indicators such as service quality, labor utilization, and client retention.
  • Partner with leadership on budgeting, forecasting, and pricing strategies.
  • Identify inefficiencies and implement improvements to drive margin expansion.

Systems, Process & Execution

  • Implement and maintain scalable operational systems and processes across the market.
  • Leverage tools (work order systems, reporting platforms) to ensure visibility and accountability.
  • Standardize best practices while adapting to the unique needs of each facility.
  • Lead continuous improvement initiatives to enhance service quality and efficiency.

Qualifications

Required

  • 3–5+ years of experience in operations & account leadership within a service-based or field service organization.
  • Proven experience managing teams and operations across multiple locations or accounts.
  • Strong client-facing experience with the ability to build and maintain relationships.
  • Demonstrated ability to drive operational performance and accountability.
  • High ownership mentality with a willingness to be hands-on when needed.
  • Strong financial acumen and experience managing budgets or P&L.

Preferred

  • Experience in pool management, facilities management, property management, or hospitality.
  • Familiarity with seasonal staffing models and service route operations.
  • Experience in the market (Charlotte or Triangle) or strong local network.
  • CPO certification (or willingness to obtain).

What Success Looks Like

  • High client satisfaction and retention across the market.
  • Strong operational execution with consistent, high-quality service delivery.
  • Growth in revenue through new contracts and expanded services.
  • High-performing teams that reflect AquaTech’s culture and standards.
  • Improved margins through disciplined operational management.

About AquaTech Pool Management

AquaTech is the Carolinas’ leader in commercial pool management, repairs, and renovation services. We serve HOAs, country clubs, and communities with a focus on safety, service, and operational excellence.

Our mission: Developing peace of mind by providing professional service, developing tomorrow’s leaders, and creating lasting memories—one pool at a time.