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Director Customer Operations Jobs in Raleigh, NC

Allied Universal

Director of Operations

Raleigh, NC · On-site

... customers we serve. Allied Universal ® is hiring a Director of Operations. As Director of ... Operations, you will manage onsite Account Managers to ensure client satisfaction and optimal ...

Danaher

Site Director, Operations

Raleigh, NC · On-site

The Site Director, Operations role is responsible for the overall performance, safety, and ... Ensure the shipment goals, business goals, customer requirements and production plans are achieved ...

Danaher

Site Director, Operations

Raleigh, NC · On-site

The Site Director, Operations role is responsible for the overall performance, safety, and ... Ensure the shipment goals, business goals, customer requirements and production plans are achieved ...

Jj

Associate Director, PSC Operations

Raleigh, NC · On-site

Customer Management Job Sub Function: Customer Service Operations Job Category: People Leader All Job Posting Locations: Charlotte, North Carolina, United States, Dallas, Texas, United States ...

Cache Ventures

Director of Operations

Raleigh, NC · Remote

Revenue visibility across the org You will run sales, marketing, customer support, and engineering ... Founder removed from operational noise By 12 Months * Revenue predictable * Enterprise motion ...

Cache Ventures

Director of Operations

Raleigh, NC · On-site +1

Revenue visibility across the org You will run sales, marketing, customer support, and engineering ... Founder removed from operational noise By 12 Months * Revenue predictable * Enterprise motion ...

Cache Ventures

Director of Operations

Raleigh, NC · Remote

Revenue visibility across the org You will run sales, marketing, customer support, and engineering ... Founder removed from operational noise By 12 Months * Revenue predictable * Enterprise motion ...

McKesson

Director, Rare Disease Operations

Cary, NC · On-site

The Director, Rare Disease Operations, will be responsible for overseeing the daily operations of ... Customer Experience: Ensure that all customer interactions are handled professionally and in ...

McKesson

Director, Rare Disease Operations

Cary, NC

The Director, Rare Disease Operations, will be responsible for overseeing the daily operations of ... Customer Experience: Ensure that all customer interactions are handled professionally and in ...

Coastal Recruiting

Be Seen First

Restaurant Director of Operations

Raleigh, NC · On-site

$110K - $140K/yr

Director of Company Restaurant Operations Take the next step in your career. We are a local fast ... RESPONSIBILITIES 1. Creating customer growth and increasing sales at all locations. ( Top Line ...

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All JobsCustomer Operations JobsDirector Customer Operations JobsDirector Customer Operations Jobs in Raleigh, NC

Director Customer Operations information

See Raleigh, NC salary details

$33.1K

$104.7K

$174.5K

How much do director customer operations jobs pay per year?

As of Sep 3, 2026, the average yearly pay for director customer operations in Raleigh, NC is $104,674.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,400.00 and $131,700.00 per year, depending on experience, location, and employer.

What is a director customer operations?

A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.

What are the main challenges a director customer operations typically faces in their role?

One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.

What are the key skills and qualifications needed to thrive in the director customer operations position, and why are they important?

Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.

What does a director of customer operations do?

A director of customer operations oversees the strategies and processes that ensure excellent customer service and satisfaction. They manage teams, develop policies, analyze performance metrics, and implement improvements to enhance the customer experience across channels. Strong leadership, communication skills, and familiarity with customer management tools are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Raleigh, NC?

The most popular types of Customer Operations jobs in Raleigh, NC are:

What job categories do people searching Director Customer Operations jobs in Raleigh, NC look for?

The top searched job categories for Director Customer Operations jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Director Customer Operations jobs?

Cities near Raleigh, NC with the most Director Customer Operations job openings:

Director Customer Operations jobs near you

Director of Operations

Allied Universal

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Allied Universal rating

5.6

Company rating: 5.6 out of 10

Based on 2,592 frontline employees who took The Breakroom Quiz

77th of 118 rated security

Job description

Overview
Company Overview:
Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
Allied Universal® is hiring a Director of Operations. As Director of Operations, you will manage onsite Account Managers to ensure client satisfaction and optimal Security Professional performance at multiple branch security locations and client sites. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets, including healthcare, commercial real estate, government, and hospitality. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.
RESPONSIBILITIES:
Caring Leadership, Client Engagement, and Operational Oversight:
  • Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability. Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development, while taking ownership of succession planning at all levels
  • Build, maintain, and grow relationships with clients by understanding their security needs and ensuring satisfaction; Develop and implement corrective action plans for Identified opportunities for operational improvement
  • Deliver high-quality service to our clients by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements
  • Analyze, report and drive operational metrics and KPI's using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
  • Identify and mitigate security risks; develop and implement security protocols, training and response plans
  • Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries

Financial Performance and Growth:
  • Work with branch leadership to strengthen financial performance within your assigned portfolio by managing budget allocation, driving revenue growth, reducing non-billable overtime, improving cash collections, and controlling expenses
  • Collaborate with leadership to drive organic business growth within existing client operations

By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization.
QUALIFICATIONS (MUST HAVE):
  • Must possess one or more of the following:
    • Bachelor's degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry
    • Associate's degree in criminal justice, business or a related field with five (5) years of management experience in a high-volume workforce environment or service industry
    • High School diploma or equivalent with seven (7) years of management experience in a high-volume workforce environment or service industry
  • Current driver's license if driving a company vehicle or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
  • Minimum of two (2) years of experience driving operational goals and metrics
  • Minimum of two (2) years of experience in successfully building and developing teams
  • Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
  • Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
  • Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
  • Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
  • Basic understanding of financial principles, including budgeting and financial reporting. Ability to interpret simple financial data and use it to support decision-making

PREFERRED QUALIFICATIONS (NICE TO HAVE):
  • Law enforcement, military and/or contract or proprietary security services experience
  • Experience managing a dispersed workforce in a multi-location operation

BENEFITS:
  • Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by lawy paid ou

#LI-26
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Requisition ID
2026-1652357

What Allied Universal employees say

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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