Customer Implementation Manager Jobs in California

Position: Operations Implementation Manager

Location: Los Angeles, CA

Our Blend

The Coffee Bean & TeaLeaf is one of the world's largest independent and privately-owned specialtycoffee and tea retailers. In 1963 we opened our very first store, and today wehave over 1100 cafes in 21 countries.

The Coffee Bean & TeaLeaf is on an inspiring journey to become the world's coffee and tea brand. Weare united by our passion for connecting people through the daily rituals ofcoffee and tea-viewing every cup as an opportunity to impact someone's day.

Our Brew Crew is a diverseteam of hard-working optimists with a passion for learning about our craft, thepeople we serve, and the world around us. We offer the tools, the environment,and the support for you to make your unique contribution and grow as a person.

Passion is contagious, andwe've got a serious case of it. If youare just as passionate as we are, come join our Brew Crew!

Brew Crew Opportunity

Our Americas Brew Crew is seekinga Manager, Ops Implementation, to foster effective interdepartmental workingrelationships and ensure strong execution of product and equipment roll outs tocafes, while identifying process improvements to increase guest satisfactionand optimize financial returns. This position will report to the Director ofOperational Excellence

Key Responsibilities

In this role, you will:

Work cross-functionally to providefield-level feedback and recommendations for process and performanceimprovement, while implementing new and improved processes, policies, andtraining as needed.

Lead large brand level One Systemprojects, communications, and engagement meetings

Lead store process improvementinitiatives including equipment, capacity management, store design, andworkflow

Support One System test fits, remodels,and new store opening management

Coordinate Operations-focused capitalprojects or phases of projects; ensure that the projects achieve the expectedresults and payback within the specified timeframe and on budget

Support new seasonal window roll outsand product testing

Partner with and lead relationships withvendors, using analytics and negotiation to improve operating expenses

Manage and update labor modeling, labormatrix, and Cafe Deployment models

Support our Total Quality Experience andFood Safety processes while identifying and resolving the gaps in ourOperations processes

YourIngredients

Five years of experience in fieldmanagement within the Hospitality Industry

Minimum three years of experience inOperations Management, Specialist or leadership role, preferably in theHospitality Industry

Proficient in concise written and verbalcommunication that portrays the company message and provides clear direction

Ability to identify and communicate needsthrough financial metrics and business cases in order to advocate forimprovement within the organization

Skilled in identifying the mosteffective way to complete tasks and preparing for how to overcome unexpecteddifficulties

Project management skills

Exceptional time management capabilitiesto determine what is important and urgent while managing multiple high-prioritytasks simultaneously

Ability to improve the speed ofdecision-making by clarifying and setting goals, sharing perspectives,identifying options, and creating consensus toward next steps

Foster effective interdepartmentalworking relationships to gain multiple perspectives on various projects,maintain alignment within the Home Office, Franchising, and Company Owned FieldOperations and maximize the effectiveness of contributions to the overallorganization

Proficient in: Microsoft Office Suite, includingExcel, Outlook, Word, and PowerPoint

Performance& Rewards

At The Coffee Bean & TeaLeaf, we embrace a high-performance culture that rewards and encourages ourvalues of teamwork, ownership, and respect for one another.

Perks:

• Benefits: Medical, Dental, Vision, 401K, Pet, Accident, Life, Long-Term & Short-Term Disability, Critical Illness, Hospital Indemnity, EAP programs including Legal, ID Theft, and more
• Discounts on our Coffee and Tea
• Gym Discounts
• Mobile phone plan benefits
• Pay Range: $80,000- $100,000 annually; eligibility for 10% bonus
• Observed Holidays
• Vacation Pay
• Sick Pay

*This is a hybrid position: Monday-Wednesday in ourLos Angeles office and Thursday and Friday remote*

Our'FROTH' VALUES

Webelieve in thefundamental truthsthat guide us through ourdaily lives:

FRIENDLINESS - We go above and beyond in everything we do.Friendliness and customer-centricity are embedded in our culture.

RESPECT - We are inclusive and honor each other's values, opinions anddiversity.

OWNERSHIP - We take ownership and accountability for our individual, teamand business results, every day.

TEAMWORK - As a team, we collaborate, innovate, and leverage our diversestrengths to grow the business.

HONESTY - We live up to the highest levels of integrity by being truthfuland transparent with each other, the business, and ourselves.

At The Coffee Bean &Tea Leaf, we are a global company committed to representing the neighborhoodswe serve. We welcome all to apply to our Brew Crew and we value the impact ofdiversity on our culture and in our work.

International Coffee & Tea, LLC dbaThe Coffee Bean & Tea Leaf is fully committed to Equal EmploymentOpportunity and to attracting, retaining, developing, and promoting the mostqualified employees without regard to their race, sex, gender, color, religion,sexual orientation, national origin, age, physical or mental disability,citizenship status, veteran status, genetics, or any other status protected bystate or federal law. The Coffee Bean &Tea Leaf expressly prohibits anyform of employee harassment or discrimination on the basis of any suchprotected status.

The CoffeeBean & Tea Leaf provides equal employment opportunities (EEO) to allemployees and applicants for employment without regard to race, sex, color,religion, gender, sexual orientation, national origin, age, disability, maritalstatus, amnesty, or status as a covered veteran in accordance with applicablefederal, state, and local laws. This policy was intended to comply, and TheCoffee Bean & Tea Leaf so complies, with applicable state and local lawsgoverning non-discrimination in employment in every location in which theCompany has facilities. This policy applies to all terms and conditions ofemployment, including, but not limitedto, hiring, placement, promotion, termination, layoff, recall, transfers,leaves of absence, compensation, and training. We are dedicated to providing awork environment free from discrimination and harassment, and where employeesare treated with respect and dignity.