Customer Implementation Manager Jobs in Santa Rosa, CA

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are utilized in hospitals, laboratories, and clinics worldwide. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions, ranging from heart attacks to blood disorders, infectious diseases, and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self, and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for, as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

We have an exciting opportunity for a Sales Implementation Supervisor within Abbott Rapid Diagnostics in Santa Rosa, California.

This role supports the Implementation team in delivering high-quality client experiences by partnering with Government Commercial, site functional leaders, Sales/Sales Support, and vendors. The team is responsible for creating and maintaining client accounts, onboarding and training customers, and establishing or updating diagnostic panels.

The Sales Implementation Supervisor serves as an escalation point, providing guidance, resolving issues, and improving team workflows. This role also focuses on capturing key client information, supporting administrative needs, and driving efficient, consistent implementation processes to ensure a seamless customer experience.

Abbott Rapid Diagnostics (formerly Alere) is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing that provides important information for treatment and management of diseases and other conditions.

What You'll Work On

• Sales Administration:
  • Responsible for timely execution of new account set-ups and ongoing post-implementation account updates across software systems and databases for Abbott's Toxicology Government Services clients with attention to data accuracy and documentation needs.
  • Assign and direct work to the Implementation team, participating in account administration tasks as needed.
  • Make recommendations for improved Implementation processes or procedures with attention and adherence to Quality and Compliance standards.
  • Work with the Implementation Manager to review and revise the necessary Implementation processes and internal guidelines related to client account administration and onboarding to improve effectiveness, efficiency, and customer satisfaction.
  • Work with counterparts in the Sales, Customer Support, IT, Finance, and Toxicology Support teams to maintain accurate client data in the system.
• Customer Onboarding & Training:
  • Oversee scheduling and staffing of daily demonstrations of Abbott's technology platform and custom training sessions during the onboarding process, including performance of customer training when other staff is unavailable.
  • Serve as an Onboarding Specialist for accounts with complex onboarding needs, including identifying and communicating key needs and logistical hurdles, organizing interdepartmental kickoffs, driving activity toward onboarding milestones, and serving as a customer-facing touchpoint for the onboarding process.
  • Continuous assessment of ongoing client training lifecycle effectiveness to include development and reporting of key metrics.
• Team Supervision/Leadership:
  • Monitor and supervise Implementation team members' performance and metrics to regularly report to the Implementation Manager.
  • Escalate identified issues or concerns from Implementation team staff through the proper channels.
  • Identify, document, and resolve problems as they arise.
• Other duties as may be assigned.

Required Qualifications

• High School Diploma / GED or an equivalent combination of education and work experience
• Minimum 4 years of relevant experience

Preferred Qualifications:

• Four-year degree from an accredited college or university is preferred but not required.
• Strong organizational skills, attention to detail, and multitasking skills.
• Experience with corporate culture along with an excellent customer service mentality.
• People leader/management skills with at least 3 to 5 years of direct supervision experience.
• Previous experience in a customer-facing role.
• Proficiency in Excel, Word, and Outlook (essential).
• Salesforce CFM knowledge preferred.

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

$81,500.00 - $141,300.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:Customer ServiceDIVISION:TOX ARDx ToxicologyLOCATION:United States > Santa Rosa : 3700-3730 Westwind Blvd.ADDITIONAL LOCATIONS:WORK SHIFT:StandardTRAVEL:NoMEDICAL SURVEILLANCE:Not ApplicableSIGNIFICANT WORK ACTIVITIES:Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf