Customer Implementation Manager Jobs in Rancho Murieta, CA

Where Human Connection Fuels Possibility

At Maritz, decades of innovation and perseverance have built more than just a strong reputation - they've shaped a culture where human connection and collaboration are at the heart of everything we do.

Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource.

Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact.

And we've brought this human-first design inward - intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business.

That's why we've created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being.

We have a passion for excellence and genuine care for the people making it possible.

Please Note: While this is a remote role, candidates must reside in the greater CA area (Sacramento, San Francisco, San Jose, and Fresno)

What You'll Be Doing:

• Serve as the primary point of contact for dealerships of an OEM Digital Retailing system.

• Subject Matter Expert (SME) on the OEM program, dealership operations, and automotive retail best practices to drive strong engagement and utilization.

• Lead and facilitate user training and ongoing support throughout all phases of the implementation lifecycle.

• Ensure key dealership personnel meet required turnaround times for critical implementation milestones.

• Proactively identify implementation risks and work to mitigate effectively and efficiently.

• Build strong partnerships with dealership teams through both inperson and virtual consultations, coaching, and training sessions.

• Deliver clear, engaging presentations and product demonstrations using established presentation materials.

• Consult with assigned dealerships to develop actionable plans that align with their processes and support their unique operational needs.

• Build strong, productive relationships with integrated vendor partners to support overall program success.

• Document, communicate and escalate issues/concerns as necessary.

• Monitor performance metrics regularly, leveraging data and analytics to assess progress and identify opportunities.

• Participate in scheduled performance reviews and strategic planning sessions with Maritz Managers to exchange insights, refine best practices, and collaboratively resolve challenges.

• Prioritize time effectively, focusing on high-impact activities and maintaining alignment with established goals.

• Manage travel and program related expenses in accordance with Maritz guidelines.

What You'll Bring:

• Background in dealership consulting or automotive retail operations.

• Strong understanding of the retail automotive industry, including common terminology, dealership structures, and workflow processes.

• Experience working with dealership and automotive retail software platforms, including DMS, CRM, and digital retailing solutions.

• Knowledge of dealership desking or F&I processes.

• Quick learner with the ability to stay current on rapidly evolving digital solutions.

• Proven ability to maintain a positive, solutions-oriented attitude in high-pressure environments.

• Strong collaboration skills with the ability to work effectively within the Maritz team, as well as with clients and vendor partners.

• Exceptional verbal and written communication abilities.

• Skilled in delivering presentations, leading productive discussions, and addressing objections with resilience.

• Proficient in Microsoft Office applications.

• Strong analytical, problem-solving, and decision-making capabilities.

Things To Know

• This is a remote role that requires up to 70% travel.

• Must be located in the CA area (Sacramento, San Francisco, San Jose, and Fresno)

• The salary range for this position is: $80,000 - $90,000.

DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.

Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, paid parental leave, 401k, tuition reimbursement, paid time off, year end holiday closure, and more!

View all details at: www.MaritzBenefits.com

Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.

Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-0380 or by sending an email to recruitment@maritz.com.