ZipRecruiter

Log In

1

Customer Implementation Manager Jobs in Fresno, CA

Salas O'Brien

Client Manager

Lemoore, CA · On-site

$110K - $160K/yr

Meet with customers to develop solutions to their current and potential problems. * Work closely ... Manage QC standards and implement improvements where needed. Business Development * Identify and ...

Salas O'Brien, Inc.

Client Manager

Lemoore, CA · Hybrid

$110K - $160K/yr

Meet with customers to develop solutions to their current and potential problems. * Work closely ... Manage QC standards and implement improvements where needed. Business Development * Identify and ...

Salas O'Brien, Inc.

Client Manager

Lemoore, CA · On-site

$110 - $160/hr

Meet with customers to develop solutions to their current and potential problems. * Work closely ... Manage QC standards and implement improvements where needed. Business Development * Identify and ...

Workiva

Spring 2027 Intern - Customer Success

Fresno, CA · On-site

$21/hr

Create and implement customer documents using industry-leading software * Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance

New

Workiva

Spring 2027 Intern - Customer Success

Fresno, CA · On-site +1

$21/hr

Create and implement customer documents using industry-leading software * Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance

New

Valley Auto LLC

Sales Manager

Madera, CA · On-site

$84K - $110K/yr

... customer service. The Sales Manager develops and implements sales strategies, monitors market ... Develop and implement effective sales strategies to drive business growth. * Ensures positive ...

Madera Toyota Chevrolet

Sales Manager

Madera, CA

$84K - $110K/yr

... customer service. The Sales Manager develops and implements sales strategies, monitors market ... Develop and implement effective sales strategies to drive business growth. * Ensures positive ...

next page

Showing results 1-20

All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Fresno, CA

Customer Implementation Manager information

See Fresno, CA salary details

$38.7K

$102.8K

$166.8K

How much do customer implementation manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer implementation manager in Fresno, CA is $102,785.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $120,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What are popular job titles related to Customer Implementation Manager jobs in Fresno, CA?

For Customer Implementation Manager jobs in Fresno, CA, the most frequently searched job titles are:

What job categories do people searching Customer Implementation Manager jobs in Fresno, CA look for?

The top searched job categories for Customer Implementation Manager jobs in Fresno, CA are:

What cities near Fresno, CA are hiring for Customer Implementation Manager jobs?

Cities near Fresno, CA with the most Customer Implementation Manager job openings:

Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Fresno, CA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $102,785 per year, or $49.4 per hour.

Customer Service Manager

Pan Pacific Hotels Group Limited

Fresno, CA • On-site

$90 - $102/hr

Other

Posted 2 days ago

New

Job description

Process Improvement & Systems Management

  • Develop, document and maintain department procedures, work instructions and service standard.
  • Identify process gaps and lead continuous improvement initiatives that increase efficiency, consistency and service quality.
  • Leverage CRM and business systems to improve team effectiveness, customer engagement, reporting and operational visibility.
  • Establish and maintain performance metrics and reporting tools to support data-driven decision-making.
  • Collaborate with other departments to streamline workflows and improve information flow throughout the organization.

Leadership & Team Development

  • Lead, coach, develop and evaluate Customer Service personnel to ensure high levels of performance and accountability.
  • Establish individual and departmental goals that align with company objectives.
  • Create and maintain employee onboarding, training, cross-training and development programs.
  • Conduct regular performance reviews, coaching sessions and career development discussions.
  • Foster collaboration, engagement and knowledge sharing within the Customer Service team.

Customer Experience & Service Excellence

  • Maintain a high level of customer satisfaction through timely and effective issue resolution.
  • Monitor and improve department KPIs, including response times, queue management, customer satisfaction and first-contact resolution.
  • Resolve customer escalation and issues beyond representative capabilities.
  • Actively participate in customer business reviews, scorecard reviews and customer engagement initiatives.
  • Develop and implement customer feedback programs to identify improvement opportunities and improve the customer experience.
  • Follow ISO and all other applicable procedures and company policies.
  • Perform other duties as required / needed.

Technical Support & Product Knowledge

  • Ensure Customer Service personnel possess the product knowledge and troubleshooting skills required to effectively support customers.
  • Partner with Engineering and Quality departments to improve technical knowledge, troubleshooting capabilities and issue resolution processes.
  • Drive initiatives that improve first-call resolution and reduce unnecessary escalations.

Quality & Compliance

  • Participate in internal and external audits as required.
  • Maintain compliance with ISO requirements and company policies.
  • Assist in developing and monitoring corrective actions related to customer complaints and warranty issues.
  • Support continuous improvement efforts withing the organization’s quality management system.

Administrative Responsibilities

  • Review and approve employee timecards and schedules.
  • Manage departmental staffing requirements and workload distribution.
  • Review and respond to customer debit memos and claims.
  • Perform other duties and assigned.

Qualifications / Requirements:

  • Excellent customer care and focus; ability to assess customer needs and provide answers, paths, troubleshooting help, or methods for a positive customer experience.
  • Strong cross-functional collaboration and relationship building skills.
  • Strong leadership and team development skills.
  • Experience working with CRM platforms such as Salesforce.
  • High school degree or equivalent; bachelor’s degree in business administration, business or related field preferred.
  • Ability to analyze operational and customer data and translate findings into actionable improvements.
  • Excellent verbal and written communication skills.
  • Knowledge of quality systems, audit processes and continuous improvement methodologies.
  • Proficient in Microsoft Office.
  • Must have a strong sense of urgency regarding customer needs.
  • Self-motivated and self-directed.

Pay range is $90k to $102K DOE

Travel Required

No .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

#J-18808-Ljbffr

Apply