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Customer Implementation Manager Jobs in Rohnert Park, CA

Abbott

Sales Implementation Supervisor

Santa Rosa, CA · On-site

This role supports the Implementation team in delivering high-quality client experiences by ... customer service mentality. * People leader/management skills with at least 3 to 5 years of direct ...

Rec Gen

Customer Solutions Engineer

Santa Rosa, CA · On-site

... Manage multiple customer implementations in parallel • Feed product insights back into engineering • Help build repeatable processes that scale We're looking for • 1-10 years in a customer ...

Rec Gen

Customer Solutions Engineer

Sonoma, CA · On-site

... Manage multiple customer implementations in parallel • Feed product insights back into engineering • Help build repeatable processes that scale We're looking for • 1-10 years in a customer ...

Ema

Customer Engagement Manager

Bodega Bay, CA · On-site

The Role The Customer Engagement Manager owns a portfolio of strategic enterprise accounts end-to ... Staff and direct delivery teams (Engineering Leads, Implementation Managers, AI Application ...

Orchard Robotics

Customer Success Manager

Santa Rosa, CA · Remote

$105K - $145K/yr

The Role: As a Customer Success Manager at Orchard Robotics, you'll leverage your skills in ... Own our new farm onboarding, deployment, and implementation, making sure our technology seamlessly ...

Westamerica Bank

Customer Service Manager

Rohnert Park, CA · On-site

$70K - $71K/yr

Implement changes to policies and procedures timely and effectively. * Personal losses within loss ... Customer Service Managers are eligible for promotions based upon the approved level of the branch ...

Westamerica Bank

Customer Service Manager

Rohnert Park, CA · On-site

$70K - $71K/yr

Implement changes to policies and procedures timely and effectively. * Personal losses within loss ... Customer Service Managers are eligible for promotions based upon the approved level of the branch ...

We Ship Express, INC.

General Manager - Napa

Napa, CA · On-site

Support implementation and onboarding of new customers, operational processes, and fulfillment ... Develop and manage operational budgets, labor plans, and capital expenditure initiatives. * Analyze ...

We Ship Express

General Manager - Napa

Napa, CA · On-site

Support implementation and onboarding of new customers, operational processes, and fulfillment ... Develop and manage operational budgets, labor plans, and capital expenditure initiatives. * Analyze ...

Green Vine Landscaping, Inc

Account Manager

Petaluma, CA · On-site

$70K - $80K/yr

The Commercial Maintenance Account Manager oversees all interaction with the customer and keeps his ... BB. Assists in the development, implementation, and achievement of the company's annual budget ...

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All JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Rohnert Park, CA

Customer Implementation Manager information

See Rohnert Park, CA salary details

$43.2K

$114.7K

$186.1K

How much do customer implementation manager jobs pay per year?

As of Jul 2, 2026, the average yearly pay for customer implementation manager in Rohnert Park, CA is $114,669.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,600.00 and $134,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and often involve overseeing large teams or strategic planning.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between technical teams and clients, ensure project timelines are met, and provide training and support to ensure successful adoption. Strong communication, project management skills, and familiarity with relevant tools are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Implementation Manager, and why are they important?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a Customer Implementation Manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

How much does an implementation manager make in the US?

Implementation managers in the US typically earn between $70,000 and $120,000 annually, with the median salary around $90,000. Factors such as experience, industry, and location can influence compensation, and many roles require strong project management and communication skills.
What are popular job titles related to Customer Implementation Manager jobs in Rohnert Park, CA? For Customer Implementation Manager jobs in Rohnert Park, CA, the most frequently searched job titles are:
What job categories do people searching Customer Implementation Manager jobs in Rohnert Park, CA look for? The top searched job categories for Customer Implementation Manager jobs in Rohnert Park, CA are:
What cities near Rohnert Park, CA are hiring for Customer Implementation Manager jobs? Cities near Rohnert Park, CA with the most Customer Implementation Manager job openings:
Customer Implementation Manager jobs near you
Sales Implementation Supervisor

Sales Implementation Supervisor

Abbott

Santa Rosa, CA • On-site

Full-time

Medical, Retirement

Posted 16 days ago

Abbott rating

7.9

Company rating: 7.9 out of 10

Based on 136 frontline employees who took The Breakroom Quiz

154th of 527 rated manufacturers

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
Our diagnostic solutions are utilized in hospitals, laboratories, and clinics worldwide. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions, ranging from heart attacks to blood disorders, infectious diseases, and cancers.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self, and live a full life. You'll also have access to:
  • Career development with an international company where you can grow the career you dream of.
  • Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
  • An excellent retirement savings plan with a high employer contribution.
  • Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for, as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity
We have an exciting opportunity for a Sales Implementation Supervisor within Abbott Rapid Diagnostics in Santa Rosa, California.
This role supports the Implementation team in delivering high-quality client experiences by partnering with Government Commercial, site functional leaders, Sales/Sales Support, and vendors. The team is responsible for creating and maintaining client accounts, onboarding and training customers, and establishing or updating diagnostic panels.
The Sales Implementation Supervisor serves as an escalation point, providing guidance, resolving issues, and improving team workflows. This role also focuses on capturing key client information, supporting administrative needs, and driving efficient, consistent implementation processes to ensure a seamless customer experience.
Abbott Rapid Diagnostics (formerly Alere) is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing that provides important information for treatment and management of diseases and other conditions.
What You'll Work On
  • Sales Administration:
    • Responsible for timely execution of new account set-ups and ongoing post-implementation account updates across software systems and databases for Abbott's Toxicology Government Services clients with attention to data accuracy and documentation needs.
    • Assign and direct work to the Implementation team, participating in account administration tasks as needed.
    • Make recommendations for improved Implementation processes or procedures with attention and adherence to Quality and Compliance standards.
    • Work with the Implementation Manager to review and revise the necessary Implementation processes and internal guidelines related to client account administration and onboarding to improve effectiveness, efficiency, and customer satisfaction.
    • Work with counterparts in the Sales, Customer Support, IT, Finance, and Toxicology Support teams to maintain accurate client data in the system.
  • Customer Onboarding & Training:
    • Oversee scheduling and staffing of daily demonstrations of Abbott's technology platform and custom training sessions during the onboarding process, including performance of customer training when other staff is unavailable.
    • Serve as an Onboarding Specialist for accounts with complex onboarding needs, including identifying and communicating key needs and logistical hurdles, organizing interdepartmental kickoffs, driving activity toward onboarding milestones, and serving as a customer-facing touchpoint for the onboarding process.
    • Continuous assessment of ongoing client training lifecycle effectiveness to include development and reporting of key metrics.
  • Team Supervision/Leadership:
    • Monitor and supervise Implementation team members' performance and metrics to regularly report to the Implementation Manager.
    • Escalate identified issues or concerns from Implementation team staff through the proper channels.
    • Identify, document, and resolve problems as they arise.
  • Other duties as may be assigned.

Required Qualifications
  • High School Diploma / GED or an equivalent combination of education and work experience
  • Minimum 4 years of relevant experience

Preferred Qualifications:
  • Four-year degree from an accredited college or university is preferred but not required.
  • Strong organizational skills, attention to detail, and multitasking skills.
  • Experience with corporate culture along with an excellent customer service mentality.
  • People leader/management skills with at least 3 to 5 years of direct supervision experience.
  • Previous experience in a customer-facing role.
  • Proficiency in Excel, Word, and Outlook (essential).
  • Salesforce CFM knowledge preferred.

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
$81,500.00 - $141,300.00
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
TOX ARDx Toxicology
LOCATION:
United States > Santa Rosa : 3700-3730 Westwind Blvd.
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
No
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Keyboard use (greater or equal to 50% of the workday)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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