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Customer Implementation Manager Jobs in Rohnert Park, CA

Independent Living Systems

Manager, Care Team

Napa, CA · On-site

$70K - $103K/yr

The Manager will work closely with healthcare professionals to develop and implement care plans ... Requires strong problem-solving and customer service skills. * Must be a CA Resident, and must ...

Redwood Credit Union

DevOps Engineer II

Napa, CA · On-site

$59.75 - $82/hr

... implementation, management, and security of systems and environments using DevOps tools and ... customer service. Our purpose is to inspire hope and elevate the financial well-being of our ...

Sperber Landscape Companies

Branch Manager

Petaluma, CA · On-site

$115K - $140K/yr

Implement and maintain efficient processes, systems, and playbook procedures to optimize productivity and customer service, while seeking to continuously improve. Financial Performance Management:

Avanath

Community Manager

Santa Rosa, CA · On-site

Whether it is helping residents call one of our communities home, providing excellence in customer ... Implement a system for providing all necessary services to residents, including the immediate ...

Avanath

Community Manager

Santa Rosa, CA · On-site

Whether it is helping residents call one of our communities home, providing excellence in customer ... Implement a system for providing all necessary services to residents, including the immediate ...

ABB

Business Process Manager

CA · Remote

Drive major FICO improvement initiatives and system implementations, resolving complex financial ... ABB's Service Division partners with our customers to improve the availability, reliability ...

Redwood Credit Union

DevOps Engineer II

Napa, CA · On-site

$59.75 - $82/hr

... implementation, management, and security of systems and environments using DevOps tools and ... customer service. Our purpose is to inspire hope and elevate the financial well-being of our ...

Redwood Credit Union

DevOps Engineer II

Napa, CA

$59.75 - $82/hr

... implementation, management, and security of systems and environments using DevOps tools and ... customer service. Our purpose is to inspire hope and elevate the financial well-being of our ...

Asset Living

Leasing Manager

Napa, CA · On-site

Develop and implement resident retention programs (i.e., resident functions, special promotions ... Manage excellent customer service and monitor service request turnaround and responsiveness of ...

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All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Rohnert Park, CA

Customer Implementation Manager information

See Rohnert Park, CA salary details

$43.2K

$114.7K

$186.1K

How much do customer implementation manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer implementation manager in Rohnert Park, CA is $114,669.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,600.00 and $134,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What does a Customer Implementation Manager do?

A Customer Implementation Manager is responsible for overseeing the onboarding and integration process for new clients or customers. They coordinate between the customer and internal teams to ensure a smooth transition, resolve any issues, and make sure the customer’s goals are met. Their role involves project management, communication, and problem-solving to help customers successfully adopt a product or service. They also provide training and support during the implementation phase to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a Customer Implementation Manager, and why are they important?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a Customer Implementation Manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.
What are popular job titles related to Customer Implementation Manager jobs in Rohnert Park, CA? For Customer Implementation Manager jobs in Rohnert Park, CA, the most frequently searched job titles are:
What job categories do people searching Customer Implementation Manager jobs in Rohnert Park, CA look for? The top searched job categories for Customer Implementation Manager jobs in Rohnert Park, CA are:
What cities near Rohnert Park, CA are hiring for Customer Implementation Manager jobs? Cities near Rohnert Park, CA with the most Customer Implementation Manager job openings:
Customer Implementation Manager jobs near you
Manager, Care Team

Manager, Care Team

Independent Living Systems LLC

Santa Rosa, CA • On-site

Other

Posted 19 days ago

Independent Living Systems rating

6.5

Company rating: 6.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Manager, Care Team

We are seeking a Manager, Care Team to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

The Manager, Care Team plays a pivotal role in ensuring the delivery of high-quality health care services to members. This position is responsible for overseeing the daily operations of the care team, ensuring that all staff members are effectively trained and supported in their roles. The Manager will work closely with healthcare professionals to develop and implement care plans that meet the diverse needs of members. Additionally, this role involves monitoring member outcomes and satisfaction to continuously improve service delivery. Ultimately, the Manager of the Care Team is dedicated to fostering a compassionate and efficient environment that prioritizes member well-being and safety.

Minimum Qualifications:

  • Bachelor's degree in Nursing, Health Administration, or a related field required.
  • Minimum of 5 years of experience in a healthcare setting, with at least 2 years in a supervisory role required.
  • Current nursing license or relevant certification preferred.
  • Requires knowledge of and experience working with community agencies and programs.
  • Requires experience with Medi-Cal eligibility guidelines, application, and renewal/redetermination process.
  • Requires strong problem-solving and customer service skills.
  • Must be a CA Resident, and must reside in CA while employed.
  • Current and valid California (CA) Driver's License.
  • Must use personal vehicle and current vehicle registration required.
  • Proof of auto insurance required, must maintain CA minimum insurance coverage.
  • BCLS CPR Certification required.

Preferred Qualifications:

  • Master's degree in Social Work, Nursing, Health Administration, or a related field.
  • Experience with electronic health record (EHR) systems.

Responsibilities:

  • Conducts interviews and hiring of direct reports. Completes a ninety-day introductory and annual performance evaluation of each direct report. Facilitates professional growth and improved proficiency of staff who are direct and indirect reports through mentoring and training. Conducts ongoing performance management of each direct report; establishes performance goals; and measures performance against goals.
  • Ensure the development and implementation of care plans in collaboration with the care team, healthcare professionals, caregivers, and members.
  • Coordinate daily operations of the care team, including scheduling, resource allocation, and workflow management.
  • Monitor patient care quality metrics and implement improvement plans to address any gaps or challenges.
  • Collaborate with healthcare providers, administrative staff, and external partners to ensure seamless care coordination.
  • Manage compliance with healthcare regulations, organizational policies, and safety standards.
  • Conduct one on ones, audits and regular team meetings to support professional growth and accountability.
  • Develop and implement training programs to enhance team skills and knowledge.
  • Address patient and staff concerns promptly and effectively to maintain a positive care environment.

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