Customer Implementation Manager Jobs in Rohnert Park, CA

Are you interested in working for the world's largest cannabis market with a footprint that covers the entire breadth of the state of California? Are you someone who wants to be part of the growth of a fast-growing industry? At STIIIZY, our mission is clear: to provide the ultimate one stop shop cannabis experience by offering exceptional customer service and diversified products. We strive to build long-term customer loyalty. We’re building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world.

Our STIIIZY product line is one of the best-selling cannabis brands in the market today and has claimed the title of the best-selling vape brand across all BDSA-tracked markets and best-selling brand overall in the California market! We are rooted in California and have expanded our operations across the United States, with even more growth on the horizon! Additionally, we’re building distribution networks to bring our products to over 60 countries worldwide.

We recognize that our employees are at the center of our success, and we take pride in a corporate culture that emphasizes ourcore values: Influence, Inspire, Innovate, Win, & Grow!

Our employees come from a wide range of retail backgrounds, each bringing their own unique skills and talents to the table as we work together to continue our incredible growth.? If you are interested in partaking in the journey of building a nationally recognized and leading brand, we want to hear from you!

Position Overview:

In this role, you will assist the General Manager in leading the retail team and overseeing day-to-day operations. The ideal candidate for this job shines brightly when it comes to setting a good example and keeping coworkers motivated. He/she will foster a culture of teamwork and camaraderie with communication being at the forefront of team building.

This position is a Full Time role at $26

Requirements

• Create and promote a healthy team culture where individual employees have the capacity and feel empowered to work autonomously while striving to meet a common collaborative goal
• Lead and inspire team members to continuously grow, learn, and evolve personally and professionally
• Help build an exceptional team that will uphold and deliver our mission, vision, and goals to employees and customers
• Set a prime example of professionalism, integrity, and dedication for the entire team to follow
• Execute daily operations with meticulous attention to detail
• Work closely with all team members to ensure every customer interaction is met with an exceptional level of service and product knowledge, enhancing overall customer satisfaction
• Collaborate with the General Manager to train and mentor staff, fostering a high performing team culture that thrives on adaptability and resilience
• Implement rigorous inventory control practices to minimize shrinkage
• Oversee stringent cash handling procedures, meticulously managing registers, reconciling daily transactions, and ensuring accuracy and security
• Collaborate with management to set and exceed sales targets, analyzing performance metrics, and implementing strategies for consistent growth
• Drive sales by setting challenging targets, analyzing performance data, and implementing strategies to achieve and exceed goals
• Uphold the highest standards of compliance with local and state regulations, guaranteeing the dispensary’s ethical and legal operations
• Mediate and resolve customer/employee concerns and conflicts with the highest level of professionalism, defusing challenging situations
• Comply with all HR policies and employee handbook; maintain detailed documentation of all HR processes
• Regularly assess floor leads to offer constructive feedback that aids in their professional development
• Partner with the General Manager to effectively communicate and delegate goals, tasks, and responsibilities to the team to ensure a smooth operational flow?
• Other duties may be assigned

Qualifications:

• Minimum 21 years of age
• Minimum of 2 years of retail management experience
• 2-3 years in retail/hospitality management
• Open availability: able to work days, nights, holidays and weekends
• Strong computer skills including proficiency in Microsoft Office

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of standing, sitting at a desk, and working on a computer.
• Be able to stand for prolonged periods of time, bend, kneel, squat, and twist.

Schedule

• Be in office/on-site up to forty (40) hours per week. Overtime will be required depending on business needs
• Mandatory District meetings are held for 1.5 hour every Mondays or Tuesdays
• Mandatory Store meetings are held for up to 1.5 hours every Tuesdays or Wednesdays

Benefits

• Our organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.
• Excellent affordable insurance benefits (including health, dental, vision, disability, and life)
• Paid vacation
• Paid training
• Paid holidays
• Company-matched 401k plan
• Company-sponsored events and team-building activities
• Sample incentives (when available)
• Annual employee appreciation discounts on STIIIZY merchandise
• Employee discounts on top of already highly competitive prices

This position is a Full Time role at $26

Equal Employment:

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.