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Customer Experience Operations Manager Jobs in Florida

VEV

Operations Manager

Naples, FL · On-site

$78K - $87K/yr

Experience managing Finance, HR, Marketing, Legal, IT, and/or Client Intake * Strong working knowledge of Zoho CRM, Monday.com, or similar tools * Background in marketing systems , CRM automations ...

Tadlock Roofing

... Are you an experienced leader that excels at managing a team? Do you thrive off customer ... We are looking for an experienced Operations Manager with roofing knowledge for our Gainesville, FL ...

Parrot Realty

Operations Manager

Parkland, FL · On-site

Description Parrot Realty is seeking an experienced Operations Manager with a strong real estate background to oversee brokerage finances, build and improve systems and processes, serve as Broker of ...

Waste Management

Operations Manager

Pompano Beach, FL · On-site

Operations Manager / Transportation Manager We are seeking an experienced Operations Manager or ... Visits customers and customer sites to evaluate and resolve safety issues, seeking service ...

The LaSalle Group

Operations Manager

Sarasota, FL · On-site

$160K - $180K/yr

Our client, an industrial machine manufacturer, is seeking an experienced Operations Manager that will oversee and manage all manufacturing operations including materials management, inventory ...

aan

Customer Experience Manager

Kendall, FL · On-site

Under the direction of the Store Manager, has the general responsibility to manage all aspects of the store cash handling operations including cashier tills and deposits. The Customer Experience ...

aan

Customer Experience Manager

Kendall, FL

Under the direction of the Store Manager, has the general responsibility to manage all aspects of the store cash handling operations including cashier tills and deposits. The Customer Experience ...

Aaron's

Customer Experience Manager

Kendall, FL · On-site

Under the direction of the Store Manager, has the general responsibility to manage all aspects of the store cash handling operations including cashier tills and deposits. The Customer Experience ...

SPX

Participate in regular crossfunctional meetings (sales, operations, service, finance) to review ... Experience leading teams in a CRM and ERPdriven environment; comfortable with data and dashboards ...

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Showing results 21-40

All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Florida

Customer Experience Operations Manager information

See Florida salary details

$33.3K

$92.4K

$101.3K

How much do customer experience operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer experience operations manager in Florida is $92,423.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,100.00 and $100,100.00 per year, depending on experience, location, and employer.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.
What are the most commonly searched types of Customer Experience Operations jobs in Florida? The most popular types of Customer Experience Operations jobs in Florida are:
What are popular job titles related to Customer Experience Operations Manager jobs in Florida? For Customer Experience Operations Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Customer Experience Operations Manager jobs in Florida look for? The top searched job categories for Customer Experience Operations Manager jobs in Florida are:
What cities in Florida are hiring for Customer Experience Operations Manager jobs? Cities in Florida with the most Customer Experience Operations Manager job openings:
Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $92,423 per year, or $44.4 per hour.

Operations Manager

Peaden Air Conditioning Plumbing and Electrical

Tallahassee, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Who We Are
At Peaden Air Conditioning, Plumbing & Electrical, we've built our reputation by delivering exceptional customer service and developing great people. As we continue to grow throughout the Florida Panhandle, we're looking for leaders who take ownership, develop winning teams, and drive operational excellence.
If you're passionate about coaching technicians, improving performance, and building a culture of accountability, we'd love to meet you.
The Opportunity
We're seeking an experienced Operations Manager to lead our residential HVAC operation in Tallahassee.
This position is responsible for the overall performance of the HVAC service and installation departments through leadership, coaching, sales development, operational excellence, and KPI management.
The ideal candidate has a strong background in residential HVAC, understands duct systems, has experience leading high-performing teams, and has worked within the Nexstar Network or similar performance-driven environment.
What You'll Lead
Team Leadership
  • Lead, coach, mentor, and develop service, installation & sales teams
  • Hold technicians and frontline leaders accountable to company expectations
  • Conduct ride-alongs, one-on-one coaching, and performance reviews
  • Build future leaders through ongoing development

Sales Performance
  • Coach technicians on presenting solutions and building customer trust
  • Improve average ticket, close rate, maintenance conversions, and replacement opportunities
  • Reinforce ethical, customer-focused sales processes
  • Develop a high-performing sales culture without sacrificing customer experience

Operational Excellence
  • Partner with dispatch to maximize technician efficiency and customer satisfaction
  • Monitor scheduling, productivity, callbacks, warranty work, and profitability
  • Ensure operational consistency across all field activities
  • Drive continuous process improvement

Training & Development
  • Develop technical training plans
  • Improve HVAC diagnostics, ductwork knowledge, installation quality, and customer communication
  • Support onboarding and development of new technicians
  • Promote continuous learning and professional growth

KPI Ownership
Monitor and improve key operational metrics including:
  • Revenue
  • Average Ticket
  • Closing Percentage
  • Maintenance Agreement Conversion
  • Technician Productivity
  • Callback Percentage
  • Gross Margin
  • Customer Satisfaction
  • Efficiency
  • Revenue Per Technician

What Success Looks Like
  • Revenue and profitability consistently improve
  • Technicians understand their goals and performance expectations
  • Sales performance increases through coaching-not pressure
  • Training produces measurable improvement
  • Strong employee engagement and retention
  • High customer satisfaction scores
  • A culture built on accountability, teamwork, and continuous improvement

What We're Looking For
Required
  • 5+ years of residential HVAC leadership experience
  • Previous Operations Manager, Service Manager, or General Manager experience
  • Strong residential HVAC diagnostic experience
  • Thorough understanding of residential duct systems and airflow
  • Proven ability to lead sales-focused service teams
  • Experience managing KPIs and departmental financial performance
  • Strong coaching and leadership skills
  • Excellent communication and conflict resolution abilities
  • Valid driver's license
  • Ability to pass a background check and drug screening

Highly Preferred
  • Nexstar Network experience
  • ServiceTitan experience
  • Multi-department home service leadership experience
  • Experience leading both service and installation departments

What We Offer
  • Competitive base salary
  • Performance bonus opportunities
  • Company vehicle
  • 100% Company-Paid Employee Health Insurance
  • Dental, Vision & Life Insurance
  • 401(k) with Company Match
  • Paid Time Off
  • Paid Holidays
  • Ongoing leadership development
  • Clear path toward General Manager opportunities

Join Our Team
If you're an experienced HVAC leader who understands how to develop people, improve performance, and build winning teams through accountability, coaching, and operational excellence, we'd love to speak with you.

Apply