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Customer Experience Assistant Jobs (NOW HIRING)

Oliver Wyman

Customer Experience Associate

Honolulu, HI

$34K - $58K/yr

Respond to carrier requests for additional information. * Assist customers and agents with claim ... Education and/or Experience: * High school diploma or general education degree (GED) required. * 1 ...

Kith

Customer Experience Associate

Malibu, CA · On-site

$18 - $19/hr

Greet, assist, and provide best-in-class customer service to all Kith customers. * Support the ... Experience: * 1+ year(s) experience in a retail sales position. * 1+ year(s) in customer service ...

Kemin

Customer Experience Specialist

Des Moines, IA

$17.25 - $21.75/hr

The Customer Experience Specialist will assist customers and support our sales team. They will work independently to ensure customers are happy with our services and products, as well as handle both ...

KITH

Customer Experience Associate

Manhattan, NY

$17 - $18/hr

Greet, assist, and provide best-in-class customer service to all Kith customers. * Support the ... Experience: * 1+ year(s) experience in a retail sales position. * 1+ year(s) in customer service ...

ISC2

Customer Experience Associate

Columbus, OH

$15.50 - $20.50/hr

Carry out effective outreach to customers as required. * Assist CPE Auditor with non-complex audits ... Demonstrate passion for customer experience and has the ability to put the customer and candidate ...

ISC2

Customer Experience Associate

Augusta, ME

$16.25 - $21.75/hr

Carry out effective outreach to customers as required. * Assist CPE Auditor with non-complex audits ... Demonstrate passion for customer experience and has the ability to put the customer and candidate ...

ISC2

Customer Experience Associate

Carson City, NV

$16.25 - $21.50/hr

Carry out effective outreach to customers as required. * Assist CPE Auditor with non-complex audits ... Demonstrate passion for customer experience and has the ability to put the customer and candidate ...

GPS Insight

Customer Experience Associate

Scottsdale, AZ · On-site

$16.75 - $22.25/hr

Associates will assist customers with basic hardware troubleshooting, software navigation, account questions, and feature education. The Customer Experience Associate also identifies opportunities ...

KITH

Customer Experience Associate

Honolulu, HI · On-site

$18 - $19/hr

Greet, assist, and provide best-in-class customer service to all Kith customers. * Support the ... Experience: * 1+ year(s) experience in a retail sales position. * 1+ year(s) in customer service ...

TestEquity

Customer Experience Specialist

Plano, TX · On-site

$23 - $25/hr

Handle incoming phone calls from our 800 numbers * Assist customers with placing orders and ... Prior experience utilizing an ERP system Physical Requirements: * Ability to safely and ...

Bulk Barn

Customer Experience Specialist

Thornton, CO

$18.25 - $23/hr

Job Summary: Assist customers that come to our store, order on-line and ask questions through our ... Detailing experience is preferred Physical Requirements: * Ability to lift 40 lbs. Position Type ...

Kith

Customer Experience Associate

Honolulu, HI · On-site

$18 - $19/hr

Greet, assist, and provide best-in-class customer service to all Kith customers. * Support the ... Experience: * 1+ year(s) experience in a retail sales position. * 1+ year(s) in customer service ...

Isc2, Inc.

Customer Experience Associate

$17 - $22.50/hr

Carry out effective outreach to customers as required. * Assist CPE Auditor with non-complex audits ... Demonstrate passion for customer experience and has the ability to put the customer and candidate ...

Grandir UK

Customer Experience Specialist

Key West, FL

$17.50 - $22/hr

In this customer experience and sales role you will be working with prospects, applicants, and current residents to assist finding the absolute best home for their unique needs and create exceptional ...

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How much do customer experience assistant jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for customer experience assistant in the United States is $20.59, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $22.12 per hour, depending on experience, location, and employer.

How does a Customer Experience Assistant typically collaborate with other departments to resolve customer issues?

Customer Experience Assistants often work closely with teams such as sales, technical support, and product management to resolve complex customer issues. When a customer inquiry goes beyond basic troubleshooting, the assistant coordinates with the appropriate department to gather accurate information or escalate cases as needed. Effective communication and teamwork are essential, as these collaborations ensure that customers receive prompt, thorough solutions. This cross-functional approach also helps Customer Experience Assistants build strong relationships within the organization and gain insights into different business areas.

What are the key skills and qualifications needed to thrive as a Customer Experience Assistant, and why are they important?

To thrive as a Customer Experience Assistant, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic office applications is typically required. Outstanding communication, patience, and a positive attitude help you exceed customer expectations and resolve issues effectively. These skills ensure customers receive excellent service, fostering loyalty and enhancing the company's reputation.

What are Customer Experience Assistants?

Customer Experience Assistants are professionals who interact directly with customers to ensure they have a positive experience with a company’s products or services. Their responsibilities typically include responding to inquiries, resolving complaints, providing information, and sometimes assisting with sales or technical support. They play a key role in building customer loyalty and representing the company's values. Customer Experience Assistants work across various industries, including retail, hospitality, and online services. Strong communication and problem-solving skills are essential for success in this role.

What is the difference between Customer Experience Assistant vs Customer Service Representative?

AspectCustomer Experience AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma; often requires customer service training or certifications
Work EnvironmentRetail stores, call centers, online support platformsCall centers, retail, corporate offices
Employer & Industry UsageRetail, hospitality, e-commerceTelecommunications, retail, banking
Common Search & Comparison IntentUnderstanding roles in customer experience and supportHandling customer inquiries and issues

The Customer Experience Assistant focuses on enhancing overall customer satisfaction and engagement, often working across multiple touchpoints. In contrast, the Customer Service Representative primarily handles direct customer inquiries and resolves issues. While both roles require strong communication skills and customer-focused credentials, the Customer Experience Assistant typically emphasizes proactive engagement and experience improvement, whereas the Customer Service Representative concentrates on reactive support.

What cities are hiring for Customer Experience Assistant jobs? Cities with the most Customer Experience Assistant job openings:
What are the most commonly searched types of Customer Experience jobs? The most popular types of Customer Experience jobs are:
What states have the most Customer Experience Assistant jobs? States with the most job openings for Customer Experience Assistant jobs include:
Customer Experience Assistant jobs near you
Infographic showing various Customer Experience Assistant job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 94% Full Time, 4% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,834 per year, or $20.6 per hour.
Customer Experience Associate

Customer Experience Associate

Oliver Wyman

Honolulu, HI

$34K - $58K/yr

Other

Posted yesterday

Job description

Customer Service Representative

Supports the company's customer service delivery as the primary point of contact for customers. Under direct supervision, works closely with customers, agents, and fellow employees to resolve inquiries and issues promptly and efficiently.

Duties & Responsibilities
  • Interacts and provides exceptional customer service to customers, including difficult or irate customers by phone, in person, or by email to deliver the best service possible
  • Answer incoming phone calls promptly and complete requested tasks or direct calls to the appropriate person in the company if the inquiry cannot be resolved on the first contact.
  • Place outbound calls as necessary to complete customer inquiries.
  • Answer and service customers regarding billing issues including receiving and processing payment when applicable.
  • Perform duties in accordance with customer service center's objectives and standards for customer and third-party inquiries such as:
  • Issue auto ID cards and other related documents
  • Changes to mailing address
  • Addition/deletion of autos
  • Cancellation requests, generate LPR, distribute to customer
  • Issue copies of certificates of insurance (COIs), proof of coverage, and evidence of insurance (EOI)
  • Other general inquiries
  • Process direct bill reinstatements received from customers, agents, and account managers.
  • Adhere to established customer service and documentation standards required timeframes; perform duties within defined service standard levels.
  • Respond to carrier requests for additional information.
  • Assist customers and agents with claim intake and report of claims to carriers, including follow-up on claim status at the request of the customer or agent.
  • Place outbound call to customer after claim has been submitted to ensure adjuster contact.
  • Assist other team members as needed to meet agency, team, and individual goals.

Marginal Duties:

  • Performs other duties as assigned.
  • Adheres to the company's attendance management policy.
  • The position is hybrid and will require in-office work depending on company operational requirements or other circumstances.
  • Assist in the training of other employees as necessary.

Qualifications:

Education and/or Experience:

  • High school diploma or general education degree (GED) required.
  • 1-3 years customer service experience preferred
  • Equivalent combination of education, experience, and/or training will be considered.

Certificates, Licenses, Registrations:

Hawaii state property & casualty solicitor's license preferred, but not required

Knowledge, Skills & Abilities:

  • Demonstrate a positive, service-oriented attitude toward customers, agents, and employee peers.
  • Basic knowledge in P&C insurance
  • Type 35 wpm accurately and 10-key by touch.
  • Excellent verbal and written communication skills.
  • Demonstrated ability to operate general office equipment (copier, fax, etc.).
  • Demonstrated ability to work independently in a fast-paced environment.
  • Ability to prioritize work, manage time effectively, and handle multiple tasks.
  • Experience with or knowledge of PC navigation and Microsoft Office suite of products and applications.
  • Demonstrated knowledge of and skill in the following:
    • customer service orientation
    • oral and written communication
    • time management and prioritization
    • organization
    • detail and results oriented
    • teamwork
    • adaptability

Other:

  • Must be able to work on weekends and flexible hours as determined by the requirements of the position.

Working Conditions:

Physical Demands:

  • Required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear.
  • Occasionally is required to climb or balance and stoop, kneel, and crouch.
  • Occasionally lifts and/or moves up to 20 pounds.
  • Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

  • Noise level in the work environment is usually moderate.

The applicable base salary range for this role is $34,100 to $58,200.

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