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Customer Experience Assistant Jobs (NOW HIRING)

AAFES

Customer Experience Associate

Fort Stewart, GA · On-site

$15 - $19.43/hr

As a Customer Experience Associate in Hardlines, you are responsible for ensuring an exceptional ... You will assist customers in finding what they are looking for and ensure Hardlines is stocked with ...

KITH

Customer Experience Associate

Honolulu, HI · On-site

$18 - $19/hr

Greet, assist, and provide best-in-class customer service to all Kith customers. * Support the ... Experience: * 1+ year(s) experience in a retail sales position. * 1+ year(s) in customer service ...

Doc's Diesel

Customer Experience Lead

Bryan, OH · On-site

$50K - $60K/yr

Customer Experience Lead Full-time | Monday - Friday 8:00 am - 4:30 pm EST Bryan, OH (On-site ... Manage virtual assistants (VAs) for consistent coverage and messaging * Optimize support platforms ...

AAFES

Customer Experience Associate

Fort Stewart, GA · On-site

$15 - $20.25/hr

As a Customer Experience Associate in Hardlines, you are responsible for ensuring an exceptional ... You will assist customers in finding what they are looking for and ensure Hardlines is stocked with ...

Balfour Beatty

Customer Experience Specialist

Milton, FL · On-site

$16 - $20/hr

In this customer experience and sales role you will be working with prospects, applicants, and current residents to assist finding the absolute best home for their unique needs and create exceptional ...

Kith

Customer Experience Associate

Honolulu, HI · On-site

$18 - $19/hr

Greet, assist, and provide best-in-class customer service to all Kith customers. * Support the ... Experience: * 1+ year(s) experience in a retail sales position. * 1+ year(s) in customer service ...

Cyclonaire Corp

CUSTOMER EXPERIENCE SPECIALIST

York, PA · On-site

$17.50 - $22/hr

Maintain Fleetperform program with ongoing reviews and reporting. * Assist with accounts receivable ... Experience in customer facing B2B role. * Product knowledge * Ability to sell products via the ...

Kith

Customer Experience Associate

Beverly Hills, CA · On-site

$18 - $19/hr

Greet, assist, and provide best-in-class customer service to all Kith customers. * Support the ... Experience: * 1+ year(s) experience in a retail sales position. * 1+ year(s) in customer service ...

SPINX Company

Customer Experience Specialist

Grand Forks, ND · On-site

$17.50 - $22/hr

In this customer experience and sales role you will be working with prospects, applicants, and current residents to assist finding the absolute best home for their unique needs and create exceptional ...

New

The Exchange

Customer Experience Associate

Eglin, FL

$15 - $20/hr

As a Customer Experience Associate at the Express, you will assist customers in finding what they are looking for and ensure the Express is stocked with the products customers want. You'll know which ...

Kith

Customer Experience Associate

Beverly Hills, CA · On-site

$18 - $19/hr

Greet, assist, and provide best-in-class customer service to all Kith customers. * Support the ... Experience: * 1+ year(s) experience in a retail sales position. * 1+ year(s) in customer service ...

AAFES

Customer Experience Associate

Jackson, SC · On-site

$15 - $20.79/hr

Responsible for driving the customer experience through proactive and customer focused behaviors ... Will assist with determining minor alterations and submission of certification, as needed. Actively ...

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Customer Experience Assistant information

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How much do customer experience assistant jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer experience assistant in the United States is $20.59, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $22.12 per hour, depending on experience, location, and employer.

How does a customer experience assistant typically collaborate with other departments to resolve customer issues?

Customer Experience Assistants often work closely with teams such as sales, technical support, and product management to resolve complex customer issues. When a customer inquiry goes beyond basic troubleshooting, the assistant coordinates with the appropriate department to gather accurate information or escalate cases as needed. Effective communication and teamwork are essential, as these collaborations ensure that customers receive prompt, thorough solutions. This cross-functional approach also helps Customer Experience Assistants build strong relationships within the organization and gain insights into different business areas.

What are the key skills and qualifications needed to thrive as a customer experience assistant, and why are they important?

To thrive as a Customer Experience Assistant, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic office applications is typically required. Outstanding communication, patience, and a positive attitude help you exceed customer expectations and resolve issues effectively. These skills ensure customers receive excellent service, fostering loyalty and enhancing the company's reputation.

Do customer experience assistants jobs require a degree?

Customer Experience Assistant roles typically do not require a formal degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills include communication, problem-solving, and familiarity with customer service tools, and some positions may offer on-the-job training.

What is a customer experience assistant?

Customer Experience Assistants are professionals who interact directly with customers to ensure they have a positive experience with a company’s products or services. Their responsibilities typically include responding to inquiries, resolving complaints, providing information, and sometimes assisting with sales or technical support. They play a key role in building customer loyalty and representing the company's values. Customer Experience Assistants work across various industries, including retail, hospitality, and online services. Strong communication and problem-solving skills are essential for success in this role.

What is the difference between Customer Experience Assistant vs Customer Service Representative?

AspectCustomer Experience AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma; often requires customer service training or certifications
Work EnvironmentRetail stores, call centers, online support platformsCall centers, retail, corporate offices
Employer & Industry UsageRetail, hospitality, e-commerceTelecommunications, retail, banking
Common Search & Comparison IntentUnderstanding roles in customer experience and supportHandling customer inquiries and issues

The Customer Experience Assistant focuses on enhancing overall customer satisfaction and engagement, often working across multiple touchpoints. In contrast, the Customer Service Representative primarily handles direct customer inquiries and resolves issues. While both roles require strong communication skills and customer-focused credentials, the Customer Experience Assistant typically emphasizes proactive engagement and experience improvement, whereas the Customer Service Representative concentrates on reactive support.

What cities are hiring for Customer Experience Assistant jobs? Cities with the most Customer Experience Assistant job openings:
What are the most commonly searched types of Customer Experience jobs? The most popular types of Customer Experience jobs are:
What states have the most Customer Experience Assistant jobs? States with the most job openings for Customer Experience Assistant jobs include:
Customer Experience Assistant jobs near you
Infographic showing various Customer Experience Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $42,834 per year, or $20.6 per hour.

Customer Experience Associate

AAFES

Fort Stewart, GA • On-site

$15 - $19.43/hr

Part-time

Medical, Dental, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description


As a Customer Experience Associate in Hardlines, you are responsible for ensuring an exceptional guest experience in the Hardlines departments. You will assist customers in finding what they are looking for and ensure Hardlines is stocked with the products customers want. You'll know which products will meet customer's needs and stay up to date on trends. With your knowledge and helpful suggestions, customers will continue to shop the Exchange. You will prioritize customer needs over tasks and grow sales by maintaining merchandise, signs and labels on the sales floor.
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So what can you expect as a Customer Experience Associate - Hardlines at the Exchange?
  • Greet every customer with eye contact and smile in your authentic way
  • Acknowledge every waiting customer as soon as they arrive to the hardlines area to let them know you'll be right with them
  • Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
  • Ensure customers have an extraordinary experience while shopping
  • Complete transactions accurately and efficiently while engaging customers in appropriate conversation
We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
Additional Qualifications/Requirements
  • Able to learn and adapt to current technology needs
  • Able to think quickly on the spot to answer customer questions
  • Able to take initiative
  • Able to share brand knowledge
Additional Qualifications/Requirements:
  • Excellent attention to detail
  • Willing to cross-train and work in other areas of the store, as needed
  • Must possess a welcoming and helpful attitude toward customers and other team members
  • Excellent communication skills
  • Basic computer skills
  • 12 months Retail experience preferred

Job Qualifications
Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Major Duties
Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.
Provides product knowledge through superior sales skills to serve the customer in one or more sales area, utilizes and adheres to merchandise presentation standards including, but not limited to, arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise signing, sizing, clearance, and cleanliness of the area assigned.
Provides assistance to customers with completing price changes, special orders, online orders, and rain checks. May provide assistance to customers with military uniform dress requirements, insignia, and new items. Will assist with determining minor alterations and submission of certification, as needed.
Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
Operates a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.
Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.
Performs other duties as assigned.

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