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Customer Experience Assistant Jobs in Georgia (NOW HIRING)

SPINX Company

Customer Experience Specialist

Augusta, GA · On-site

$16.75 - $21/hr

In this customer experience and sales role you will be working with prospects, applicants, and current residents to assist finding the absolute best home for their unique needs and create exceptional ...

Cyclonaire Corp

CUSTOMER EXPERIENCE SPECIALIST

Atlanta, GA · On-site

$17 - $21.50/hr

Maintain Fleetperform program with ongoing reviews and reporting. * Assist with accounts receivable ... Experience in customer facing B2B role. * Product knowledge * Ability to sell products via the ...

Balfour Beatty

Customer Experience Specialist

Hinesville, GA · On-site

$16.25 - $20.50/hr

In this customer experience and sales role you will be working with prospects, applicants, and current residents to assist finding the absolute best home for their unique needs and create exceptional ...

Exchange

Customer Experience Associate

Fort Eisenhower, GA · On-site

$15 - $20/hr

As a Customer Experience Associate at Military Clothing, you'll be responsible for helping our ... to assist with sizing, finding pins, and anything else they will need. You'll remain up to date ...

Guardian Pharmacy

Customer Experience Coordinator

Atlanta, GA · On-site

$17.25 - $22.50/hr

Research prospective customers and assist with pipeline development. * Identify new business ... Experience with Salesforce or another CRM platform is a plus. * Strong organizational and time ...

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Customer Experience Assistant information

What is a customer experience assistant?

Customer Experience Assistants are professionals who interact directly with customers to ensure they have a positive experience with a company’s products or services. Their responsibilities typically include responding to inquiries, resolving complaints, providing information, and sometimes assisting with sales or technical support. They play a key role in building customer loyalty and representing the company's values. Customer Experience Assistants work across various industries, including retail, hospitality, and online services. Strong communication and problem-solving skills are essential for success in this role.

How does a customer experience assistant typically collaborate with other departments to resolve customer issues?

Customer Experience Assistants often work closely with teams such as sales, technical support, and product management to resolve complex customer issues. When a customer inquiry goes beyond basic troubleshooting, the assistant coordinates with the appropriate department to gather accurate information or escalate cases as needed. Effective communication and teamwork are essential, as these collaborations ensure that customers receive prompt, thorough solutions. This cross-functional approach also helps Customer Experience Assistants build strong relationships within the organization and gain insights into different business areas.

What are the key skills and qualifications needed to thrive as a customer experience assistant, and why are they important?

To thrive as a Customer Experience Assistant, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic office applications is typically required. Outstanding communication, patience, and a positive attitude help you exceed customer expectations and resolve issues effectively. These skills ensure customers receive excellent service, fostering loyalty and enhancing the company's reputation.

What is the difference between Customer Experience Assistant vs Customer Service Representative?

AspectCustomer Experience AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma; often requires customer service training or certifications
Work EnvironmentRetail stores, call centers, online support platformsCall centers, retail, corporate offices
Employer & Industry UsageRetail, hospitality, e-commerceTelecommunications, retail, banking
Common Search & Comparison IntentUnderstanding roles in customer experience and supportHandling customer inquiries and issues

The Customer Experience Assistant focuses on enhancing overall customer satisfaction and engagement, often working across multiple touchpoints. In contrast, the Customer Service Representative primarily handles direct customer inquiries and resolves issues. While both roles require strong communication skills and customer-focused credentials, the Customer Experience Assistant typically emphasizes proactive engagement and experience improvement, whereas the Customer Service Representative concentrates on reactive support.

Do customer experience assistant jobs require a degree?

Customer Experience Assistant jobs typically do not require a degree, but employers often prefer candidates with a high school diploma or equivalent. Strong communication skills, customer service experience, and familiarity with CRM tools can be more important for this role.

What are the most commonly searched types of Customer Experience jobs in Georgia?

The most popular types of Customer Experience jobs in Georgia are:

What cities in Georgia are hiring for Customer Experience Assistant jobs?

Cities in Georgia with the most Customer Experience Assistant job openings:

Customer Experience Assistant jobs near you
Infographic showing various Customer Experience Assistant job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

Customer Experience Specialist

BELLAMY STRICKLAND CHEVROLET GMC

Atlanta, GA • On-site

$45K - $60K/yr

Other

Posted 7 days ago

Job description

Customer Experience Specialist

The Customer Experience Specialist is responsible for enhancing the customer ownership experience through consistent post-sale follow-up and ensuring customers are successfully enrolled in GM programs. This role serves as a primary point of contact after vehicle delivery, helping improve customer satisfaction, strengthen customer relationships, and support dealership performance objectives.

Key Responsibilities
  • Conduct next-day customer follow-up calls after vehicle delivery.
  • Conduct 7-day customer follow-up calls to ensure customer satisfaction.
  • Monitor and support Customer Satisfaction Index (CSI) performance.
  • Assist customers with OnStar enrollment and activation.
  • Set up the GM App and ensure customers are successfully registered.
  • Enroll customers in GM Rewards.
  • Document all customer interactions and follow-up activities in eLead CRM.
  • Identify customer concerns and communicate them to management for prompt resolution.
  • Maintain consistent communication throughout the customer’s initial ownership experience.
  • Support customer retention initiatives and long-term customer loyalty.
  • Maintain a thorough understanding of GM programs, OnStar, the GM App, and GM Rewards.
  • Work closely with Sales, Finance, and Management to ensure a seamless customer experience.
Qualifications
  • Previous automotive dealership experience strongly preferred.
  • Excellent customer service and communication skills.
  • Strong organizational and time management skills.
  • Comfortable making outbound customer follow-up calls.
  • Proficient with computers and CRM systems; eLead experience preferred.
  • Working knowledge of GM products, OnStar, the GM App, and GM Rewards preferred.
  • Ability to multitask and stay organized in a fast-paced dealership environment.
  • Positive, professional attitude with a strong commitment to customer satisfaction.
Schedule
  • 9:00 AM–6:30 PM
  • Occasional later evenings may be required based on dealership and customer needs.
Compensation
  • Hourly pay plus commission.
  • Estimated annual compensation: $45,000–$60,000, based on performance and dealership retail volume.

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