ZipRecruiter

Log In

1

Customer Experience Assistant Jobs in Georgia (NOW HIRING)

Balfour Beatty

Customer Experience Specialist

Hinesville, GA · On-site

$16.25 - $20.50/hr

In this customer experience and sales role you will be working with prospects, applicants, and current residents to assist finding the absolute best home for their unique needs and create exceptional ...

SPINX Company

Customer Experience Specialist

Augusta, GA · On-site

$16.75 - $21/hr

In this customer experience and sales role you will be working with prospects, applicants, and current residents to assist finding the absolute best home for their unique needs and create exceptional ...

Balfour Beatty

Customer Experience Specialist

Kingsland, GA · On-site

$15.50 - $19.25/hr

In this customer experience and sales role you will be working with prospects, applicants, and current residents to assist finding the absolute best home for their unique needs and create exceptional ...

Cyclonaire Corp

CUSTOMER EXPERIENCE SPECIALIST

Atlanta, GA · On-site

$17 - $21.50/hr

Maintain Fleetperform program with ongoing reviews and reporting. * Assist with accounts receivable ... Experience in customer facing B2B role. * Product knowledge * Ability to sell products via the ...

AAFES

Customer Experience Associate

Gordon, GA · On-site

$15/hr

Will assist with determining minor alterations and submission of certification, as needed. Actively ... customer experience and a passion for serving those who serve, our Soldiers, Airmen and their ...

Guardian Pharmacy

Customer Experience Coordinator

Atlanta, GA · On-site

$17.25 - $22.50/hr

Research prospective customers and assist with pipeline development. * Identify new business ... Experience with Salesforce or another CRM platform is a plus. * Strong organizational and time ...

Guardian Pharmacy

Customer Experience Coordinator

Atlanta, GA · On-site

$17.25 - $22.50/hr

Research prospective customers and assist with pipeline development. * Identify new business ... Experience with Salesforce or another CRM platform is a plus. * Strong organizational and time ...

Saks OFF 5TH

Lead, Customer Experience

Woodstock, GA · On-site

Under the direction of the Assistant Store Director of Customer Experience, the Customer Experience Lead will support execution of the front of house priorities within the 4 walls. In partnership ...

Saks OFF 5TH

Lead, Customer Experience

Woodstock, GA · On-site

Under the direction of the Assistant Store Director of Customer Experience, the Customer Experience Lead will support execution of the front of house priorities within the 4 walls. In partnership ...

next page

Showing results 1-20

All JobsCustomer Experience JobsCustomer Experience Assistant JobsCustomer Experience Assistant Jobs in Georgia

Customer Experience Assistant information

What is a customer experience assistant?

Customer Experience Assistants are professionals who interact directly with customers to ensure they have a positive experience with a company’s products or services. Their responsibilities typically include responding to inquiries, resolving complaints, providing information, and sometimes assisting with sales or technical support. They play a key role in building customer loyalty and representing the company's values. Customer Experience Assistants work across various industries, including retail, hospitality, and online services. Strong communication and problem-solving skills are essential for success in this role.

How does a customer experience assistant typically collaborate with other departments to resolve customer issues?

Customer Experience Assistants often work closely with teams such as sales, technical support, and product management to resolve complex customer issues. When a customer inquiry goes beyond basic troubleshooting, the assistant coordinates with the appropriate department to gather accurate information or escalate cases as needed. Effective communication and teamwork are essential, as these collaborations ensure that customers receive prompt, thorough solutions. This cross-functional approach also helps Customer Experience Assistants build strong relationships within the organization and gain insights into different business areas.

What are the key skills and qualifications needed to thrive as a customer experience assistant, and why are they important?

To thrive as a Customer Experience Assistant, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic office applications is typically required. Outstanding communication, patience, and a positive attitude help you exceed customer expectations and resolve issues effectively. These skills ensure customers receive excellent service, fostering loyalty and enhancing the company's reputation.

What is the difference between Customer Experience Assistant vs Customer Service Representative?

AspectCustomer Experience AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma; often requires customer service training or certifications
Work EnvironmentRetail stores, call centers, online support platformsCall centers, retail, corporate offices
Employer & Industry UsageRetail, hospitality, e-commerceTelecommunications, retail, banking
Common Search & Comparison IntentUnderstanding roles in customer experience and supportHandling customer inquiries and issues

The Customer Experience Assistant focuses on enhancing overall customer satisfaction and engagement, often working across multiple touchpoints. In contrast, the Customer Service Representative primarily handles direct customer inquiries and resolves issues. While both roles require strong communication skills and customer-focused credentials, the Customer Experience Assistant typically emphasizes proactive engagement and experience improvement, whereas the Customer Service Representative concentrates on reactive support.

Do customer experience assistant jobs require a degree?

Customer Experience Assistant jobs typically do not require a degree, but employers often prefer candidates with a high school diploma or equivalent. Strong communication skills, customer service experience, and familiarity with CRM tools can be more important for this role.

What are the most commonly searched types of Customer Experience jobs in Georgia?

The most popular types of Customer Experience jobs in Georgia are:

What cities in Georgia are hiring for Customer Experience Assistant jobs?

Cities in Georgia with the most Customer Experience Assistant job openings:

Customer Experience Assistant jobs near you
Infographic showing various Customer Experience Assistant job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

CUSTOMER EXPERIENCE SPECIALIST

Atlanta, GA

Aurora Parts and Accessories, LLC
Manufacturing • 51 - 200 employees

7.9

Company rating: 7.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

131st of 427 rated retail wholesalers

Good employer

Learn more about Aurora Parts and Accessories, LLCexternal

$17 - $21.50/hr

Full-time

Re-posted 5 days ago

Job description

SUMMARY

This position requires an individual who can work as part of a team with the National Account Customer Experience Manager and Sales Team to proactively support a positive and high-level quality of service to Aurora’s National Account & Fleet Customer base.  This position is about defining clear and common goals that will promote our partnership and improve customer experience, satisfaction, retention, loyalty, and advocacy while improving processes. The ongoing planning and use of CRM capabilities used to communicate, collaborate, and manage the assigned account(s). This candidate must have positive & professional communication skills, listen actively, is empathetic and confidently respond to, identify, or escalate Premier customer’s needs. This position requires experience in a customer-facing role in a B2B company, an understanding of the business flow regarding system processes, order/shipping guidelines, claims, expediting, supplier guidelines, Case, task, event, and contact Management/CRM, product knowledge, and the ability to upsell products from the inside to our National/Fleet Premier Customer Base.

DUTIES AND RESPONSIBILITIES

  1. Multi-manage and track all communication efforts with assigned National Account Premier customers that will include phone calls, emails, chats, or the preferred communication line determined by the Premier customer.
  2. Manage all ordering activity of the National Account customer base and proactively communicate the status of all order activity from the time the order is placed until the customer confirms receipt.  This includes all shipping requirements, shipment delays, tracking information, shipping charges, and confirmation of order received.
  3. Daily review of all backorders to proactively communicate when parts are expected to be received at the preferred PDC. This includes communication of all milestone interruptions such as changed ETA’s, supplier component/production issues, and shipping & receiving delays.
  4. Ability to understand and issue purchase orders and manage parts supply timelines to customers.
  5. Ongoing review with the CSM and/or National Account Sales Team of areas of concern, opportunities, successes, escalated inquiries, and review Service Level Agreements with assigned customers. Management of customer special handling - including part number searches, substitutes, and alternates, part quoting, pricing, availability, claims, and supplier guidelines.
  6. Research best practices or solutions to save the customers time and money that can include providing alternate/substitute parts, part & freight quoting (TMS), and alternate shipping methods.
  7. Allocated order review and the ability to upsell products to the National Account customer base.
  8. Case Management tracking, case review, and follow-up.
  9. Ability to collect and process operation experience metrics to customer and appropriate leadership as requested.
  10. Maintain Fleetperform program with ongoing reviews and reporting.  
  11. Assist with accounts receivable invoice discrepancies and claim processing.
  12. Knowledge of CRM and Sales opportunity management (identify and open opportunities when no CSM is available).
  13. Ability within guidelines to provide special pricing.
  14. Ability to process claims and RGA’s based on procedures and guidelines.
  15. Assist in Warranty claims and management.
  16. Other duties as assigned and rendered necessary for the National Account customer base.

KNOWLEDGE AND SKILL REQUIREMENTS

  1. Associate degree or higher, plus at least 2 years relative experience or a minimum of four years related proven successful experience.
  2. Experience in customer facing B2B role.
  3. Product knowledge
  4. Ability to sell products via the phone.
  5. Excellent written and verbal communication skills.
  6. Excellent phone skills
  7. PC, Microsoft Office Suite, and basic computer knowledge.  
  8.  Strong ethic and attention to detail and task completion skills 
 
 
 
 
 
 
 
 
 
 
 
 
 
Aurora Parts logo

About Aurora Parts

Sourced by ZipRecruiter

Aurora Parts is the leading provider of Aftermarket service solutions for heavy duty trailering equipment in North America. Aurora’s cutting edge technology platforms are supported by an industry leading supply chain and a national network of trailer dealers and product distribution centers. Aurora’s National Account program, FleetPerform, helps participating fleets increase uptime and lower costs on part sales and repair services for over 2 million trailers under coverage. Aurora’s expansive product breadth includes parts from over 450 suppliers covering all brands of trailers. Aurora’s eCommerce platform, Aurora Parts to Go , provides an on the go solution for equipment owners, small repair shops, and mobile service technicians by connecting them to Aurora dealers and providing an e catalog of more than 20,000 trailer, chassis, and container parts. Aurora is proud to be the exclusive distributor of Fruehauf, Great Dane, Utility, and Wabash trailer parts.

Industry

Manufacturing

Company size

51 - 200 Employees

Headquarters location

Lebanon , IN, US

Year founded

2003

View All Aurora Parts Jobs

What Aurora Parts employees say

Pay

Workplace

Get the full story on Breakroom

Apply