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Customer Experience Associate Jobs in Georgia (NOW HIRING)

Exchange

Customer Experience Associate

Fort Eisenhower, GA · On-site

$15 - $20/hr

As a Customer Experience Associate in Hardlines, you are responsible for ensuring an exceptional guest experience in the Hardlines departments. You will assist customers in finding what they are ...

Exchange

Customer Experience Associate

Fort Eisenhower, GA · On-site

$15 - $20/hr

As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We are committed to hiring our military members and their families, along with anyone that wants to ...

Exchange

Customer Experience Associate

Fort Eisenhower, GA · On-site

$15 - $20/hr

As a Customer Experience Associate in Electronics, you know that the right digital device can help make our customer's lives easier. Use your passion for tech to help customers discover new ...

AAFES

Customer Experience Associate

Gordon, GA · On-site

$15/hr

As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We are committed to hiring our military members and their families, along with anyone that wants to ...

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How much do customer experience associate jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for customer experience associate in Georgia is $15.65, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $17.88 per hour, depending on experience, location, and employer.

What is a customer experience associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What are the key skills and qualifications needed to thrive as a customer experience associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.

What are some common challenges customer experience associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.
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Customer Experience Associate jobs near you
Infographic showing various Customer Experience Associate job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $32,544 per year, or $15.6 per hour.

Customer Experience Associate

Fort Eisenhower, GA • On-site

Army and Air Force Exchange
Wholesale • 10K+ employees
Learn more about Army and Air Force Exchangeexternal

$15 - $20/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 19 days ago

Army & Air Force Exchange Service rating

6.0

Company rating: 6.0 out of 10

Based on 166 frontline employees who took The Breakroom Quiz

Job description

As a Customer Experience Associate in Hardlines, you are responsible for ensuring an exceptional guest experience in the Hardlines departments. You will assist customers in finding what they are looking for and ensure Hardlines is stocked with the products customers want. You'll know which products will meet customer's needs and stay up to date on trends. With your knowledge and helpful suggestions, customers will continue to shop the Exchange. You will prioritize customer needs over tasks and grow sales by maintaining merchandise, signs and labels on the sales floor.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

So what can you expect as a Customer Experience Associate - Hardlines at the Exchange?

Greet every customer with eye contact and smile in your authentic way

Acknowledge every waiting customer as soon as they arrive to the hardlines area to let them know you'll be right with them

Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer

Ensure customers have an extraordinary experience while shopping

Complete transactions accurately and efficiently while engaging customers in appropriate conversation

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

Able to learn and adapt to current technology needs

Able to think quickly on the spot to answer customer questions

Able to take initiative

Able to share brand knowledge

Additional Qualifications/Requirements:

Excellent attention to detail

Willing to cross-train and work in other areas of the store, as needed

Must possess a welcoming and helpful attitude toward customers and other team members

Excellent communication skills

Basic computer skills

12 months Retail experience preferred

What Army & Air Force Exchange Service employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Army and Air Force Exchange logo

About Army and Air Force Exchange

Sourced by ZipRecruiter

The Army and Air Force Exchange is a unique entity within the retail industry, providing goods and services to military personnel. Headquartered in Dallas, Texas, the company has been serving the U.S armed forces since 1895. The organization operates thousands of facilities worldwide, including department stores, convenience stores, restaurants, movie theaters, and an e-commerce site, shopmyexchange.com. Serving millions of active-duty military members, reservists, retired service members, and their family, the Exchange is committed to the core values of family serving family, respect everyone, courage to use good judgment, and passion for their customers.

Industry

Wholesale

Company size

10,000+ Employees

Headquarters location

Dallas, TX, US

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