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Customer Engineer Jobs in Florida (NOW HIRING)

Istari Digital

Forward Deployed Engineer

Melbourne, FL

$143K - $165K/yr

As a Forward Deployed Engineer, you'll be embedded directly inside our customer organizations, operating as part of their team while remaining tightly connected to Istari's product and engineering ...

OneArc

Customer Success Engineer

Orlando, FL

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training ...

OneArc

Customer Success Engineer

Orlando, FL · On-site

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training ...

Ultimate Knowledge

Forward Deployed Engineer

Orlando, FL · On-site

$90 - $120/hr

But you're also the kind of person who enjoys rolling up your sleeves and helping customers succeed ... We value engineers who are curious, adaptable, empathetic, and calm under ambiguity. You're the ...

AMERICAN SYSTEMS

Systems Engineer, Lead

Orlando, FL · On-site

$96.80 - $161.50/hr

Support trade studies, technical risk assessments, issue resolution, and engineering recommendations for leadership and customers. * Participate in and lead technical reviews, design reviews ...

AMERICAN SYSTEMS

Systems Engineer, Lead

Orlando, FL · On-site +1

$150K - $180K/yr

Support trade studies, technical risk assessments, issue resolution, and engineering recommendations for leadership and customers. * Participate in and lead technical reviews, design reviews ...

AMERICAN SYSTEMS

Systems Engineer, Lead

Orlando, FL · Hybrid

$150K - $180K/yr

Support trade studies, technical risk assessments, issue resolution, and engineering recommendations for leadership and customers. * Participate in and lead technical reviews, design reviews ...

UKi

Forward Deployed Engineer

Orlando, FL · On-site

$120 - $190/hr

But you're also the kind of person who enjoys rolling up your sleeves and helping customers succeed ... We value engineers who are curious, adaptable, empathetic, and calm under ambiguity. You're the ...

New

Automation Solutions Inc

Controls Engineer II

Bradenton, FL · On-site

$80K - $103K/yr

Travel is a part of this position to support the team and our customers. * Programming: * Develop control programs using Allen-Bradley PLCs (e.g., ControlLogix, CompactLogix) and associated software ...

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Showing results 41-60

All JobsCustomer Engineer JobsCustomer Engineer Jobs in Florida

Customer Engineer information

See Florida salary details

$29.1K

$58.7K

$81.1K

How much do customer engineer jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer engineer in Florida is $58,714.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,300.00 and $67,300.00 per year, depending on experience, location, and employer.

What is a customer engineer?

Customer Engineers are technical professionals who provide support, installation, maintenance, and troubleshooting services for a company's products or systems, often directly at customer sites. They act as a bridge between the company and its clients, ensuring that technical issues are resolved swiftly and customer satisfaction is maintained. Customer Engineers may work in various industries, such as IT, manufacturing, or electronics, and are often responsible for training clients on product usage. Their role requires strong technical knowledge, communication skills, and the ability to solve problems efficiently.

How does a customer engineer typically collaborate with sales and product teams to address client needs?

Customer Engineers play a crucial role in bridging the gap between clients and internal teams. They often join sales representatives during client meetings to provide technical expertise, clarify product capabilities, and address technical concerns in real time. Additionally, they work closely with product teams to relay customer feedback, suggest improvements, and stay updated on new features or releases. This collaboration ensures that customer requirements are met efficiently, and that both pre-sales and post-sales technical support are aligned with the company's offerings.

What are the key skills and qualifications needed to thrive as a customer engineer, and why are they important?

To thrive as a Customer Engineer, you need a strong background in technical troubleshooting, systems integration, and relevant industry knowledge, often supported by a degree in computer science or engineering. Familiarity with operating systems, cloud platforms, networking tools, and certifications such as CompTIA, Microsoft, or Cisco are typically required. Excellent problem-solving abilities, communication, and customer service skills distinguish top performers in this role. These competencies ensure you can effectively resolve complex technical issues while delivering a positive client experience.

What is the difference between Customer Engineer vs Technical Support Engineer?

AspectCustomer EngineerTechnical Support Engineer
Required CredentialsBachelor's degree in engineering, computer science, or related field; certifications like Cisco, Microsoft are commonAssociate or bachelor's degree; certifications like CompTIA, Cisco, or vendor-specific certifications
Work EnvironmentCustomer sites, offices, or remote; involved in pre-sales, deployment, and post-sales supportCall centers, support centers, or remote; focused on troubleshooting and issue resolution
Employer & Industry UsageTech companies, networking firms, cloud providers; involved in client solutions and technical consultingIT service providers, hardware/software vendors; primarily troubleshooting and support roles

In summary, Customer Engineers typically have a broader role involving pre-sales, deployment, and ongoing support, often working directly with clients and requiring certifications in networking or cloud technologies. Technical Support Engineers focus mainly on troubleshooting and resolving technical issues, usually within support centers. Both roles require technical certifications but differ in scope and work environment.

How much do customer support engineers make?

Customer support engineers typically earn a median annual salary ranging from $60,000 to $90,000, depending on experience, location, and industry. Salaries can increase with specialized skills, certifications, and years of experience, especially in technical environments that require troubleshooting and technical knowledge of tools and systems.

What are the most commonly searched types of Customer Engineer jobs in Florida?

The most popular types of Customer Engineer jobs in Florida are:

What are popular job titles related to Customer Engineer jobs in Florida?

For Customer Engineer jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Customer Engineer jobs in Florida look for?

The top searched job categories for Customer Engineer jobs in Florida are:

What are popular job titles related to Customer Engineer jobs in FL?

For Customer Engineer jobs in FL, the most frequently searched job titles are:

Customer Engineer jobs near you
Infographic showing various Customer Engineer job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $58,714 per year, or $28.2 per hour.

Quality Engineer - Customer Account Manager

Industrial Electric Manufacturing

Jacksonville, FL • On-site

Full-time

Re-posted 18 days ago

Job description

At IEM, we're not just building innovative electrical distribution systems, we're shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what's possible. Whether you're an experienced professional or just starting out, you'll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world's most dynamic markets.
IEM is currently seeking a Quality Engineer - Customer Account Manager for our Jacksonville, FL or Surrey, B.C offices and will report into the VP of Quality & Reliability. As a Quality Engineer - Customer Account Manager, you will be the primary point of contact for the Customer and Commercial Teams about quality-related issues. Collect root cause analysis data and provide corrective feedback due to quality issues. Responsible for ensuring that the products produced meet quality standards required to minimize quality costs and maximize customer satisfaction whilst ensuring that procedures and processes are adhered to. Ensure incoming materials meet required quality standards. Support new product introductions to ensure the robustness of product. Work in a team environment to develop and implement best practices that emphasize defect prevention, reduction in variation and waste and provide for continuous improvements in meeting all customer requirements. Manage the customer specific requirements and coordinate technical support. Work on many phases or sub-tasks of projects or entire projects of moderate complexity, with results impacting on project completion. Work mostly independently under general supervision, reviewed at project milestones and/or on completion by Senior Management.
Please note: This position requires 100% in-office presence and does not offer remote work.
Key Responsibilities:
  • Build strong, working relationships with customer and in-house commercial teams to ensure complete and transparent communication and support.
  • Coordinate activities to evaluate and resolve sometimes technically challenging engineering and quality-related problems encountered in the customer's facility
  • Determine and collect relevant data for product and installation improvements to understand any problems and decide when to appropriately escalate issues
  • Investigate reports of defective, damaged or malfunctioning parts, assemblies, equipment or systems to determine nature and scope of problem that the customer is experiencing
  • Initiate containment of stock at all locations and prevent further nonconforming production
  • Investigate the fault and extent of potential recall
  • Examine defective part for conformance to engineering design drawings or specifications
  • Identify anomalies on engineering drawings back to the design function
  • Maintain records to oversee recording of information by others to ensure engineering drawings and documents are current and that engineering related production problems and resolutions are documented
  • Provide feedback to company on what the issues are
  • Evaluate findings to formulate corrective action plan and coordinate implementation
  • Control clean cut-offs throughout and ensure containment is managed while on-going corrective actions are implemented
  • Organize any re-work of finished goods that may be necessary
  • Report into the customer what the root causes were to quality issues, the containment measures and corrective actions taken to ensure resolution
  • Review engineering specifications, orders and related information to maintain current knowledge of manufacturing methods, procedures and activities
  • Assist with training of quality awareness
  • Monitor and report on Key Performance Indicators (KPIs) in order to adhere to process and prevent occurrence of any non-conformity relating to product, process or system
  • Assist with new product introduction, representing the customer and support and manage pre-production trial runs and first off sample approvals
  • Promote the use of customer preferred techniques for continuous improvement such as Six-Sigma, Poka-Yoke (Error Proofing), Kaizen
  • Participate in the development and refinement of Design and Process FMEA's (Failure Mode and Effects Analysis) and represent the customer's views
  • Manage and coordinate customer PPM, DO, DPU, cost recovery and supplier warranty indicators
  • Keep up with current and developing manufacturing and engineering trends that concern the customer's product
  • Contribute to continuous improvement activities
  • Quality control of work by appropriate reviews
  • Support and lead process improvement activities
  • Write reports and present progress at project meetings and to clients
  • Plan projects or subtasks so they may be tracked and presented
  • Perform root cause analysis and resolve problems
  • Provide advice and guidance to management teams as required
  • Provide support to all internal departments to maintain and improve product quality
  • Communicate efficiently with IEM and customer's management
  • Liaise and communicate with other departments, customers, and other service providers
  • Participate in cross-functional teams in the development of new products or changes related to current products in meeting customer requirements
  • Develop quality relationships with the customer
  • Comply with the Health, Safety and Environmental Policies both in-house and at the customer
  • The candidate will be expected to perform additional duties as assigned to support the team and organization

Qualifications:
  • Bachelor's in Business/Commercial or Manufacturing/Engineering degree preferred
  • Minimum of 5 years of experience in Quality Assurance
  • Demonstrated experience of 3 to 5 years in engaging with customers and suppliers
  • Previous experience in a manufacturing environment
  • Ability to work independently with minimal supervision
  • Proficient in 8D, CARs, and quality systems
  • Knowledgeable in Lean Manufacturing, APQP, PPAP, FMEA
  • Familiarity with ISO9001
  • Understanding of engineering drawings and manufacturing processes
  • Adaptability to diverse and dynamic environments
  • Strong planning and prioritization skills
  • Effective communication, negotiation, and presentation abilities
  • Proficient problem-solving skills
  • Understanding of Health and Safety practices
  • Team player with analytical skills
  • Awareness of cost and financial impacts
  • Commercial and financial awareness is advantageous
  • Understanding of customer expectations and of quality failure/cost
  • Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
[Surrey, B.C. Compensation Range: CAD 34.62/hr - 56.25/hr]
[Jacksonville, FL Compensation Range: $85,000 - 125,000]
Why Join IEM
At IEM, you'll join a team that powers some of the world's most ambitious projects. We're engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you're driven, collaborative, and ready to make an impact, we'd love to hear from you. Your creativity and passion can help us achieve great things-come be part of the journey.
Learn more about IEM at https://www.iemfg.com
We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers
Recruiting Scams
Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact
Non-Discrimination Statement
IEM does not discriminate against any applicant based on any characteristic protected by law.
Privacy
Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.

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