ZipRecruiter

Log In

1

Customer Engagement Jobs (NOW HIRING)

AfterQuery

Customer Engagement

San Francisco, CA · On-site

$140K - $160K/yr

Our Customer Engagement team, you will work closely with our Strategic Projects team as an advocate for our key customers-ensuring they maximize value from our data and evaluation products, identify ...

AfterQuery

Customer Engagement

San Francisco, CA

$140/hr

Our Customer Engagement team, you will work closely with our Strategic Projects team as an advocate for our key customers-ensuring they maximize value from our data and evaluation products, identify ...

Ampcus

Customer Engagement

Owings Mills, MD

Job Title: Customer Engagement Location(s): Owings Mills, MD This position is responsible for serving as point of contact for internal and external customers regarding all complex billing and ...

City of Waco, TX

Customer Engagement Supervisor

Waco, TX · On-site

$65K/yr

CUSTOMER ENGAGEMENT Division: CUSTOMER ENGAGEMENT Opening Date: 02/13/2026 Summary Minimum Starting Salary is $65,582.14 annually, depending on qualifications. THE CITY OF WACO SEEKS: A Customer ...

Stansteel - Hotmix Parts & Service

Be Seen First

Customer Engagement

Louisville, KY · On-site

$18 - $22/hr

Conduct outbound customer calls and email outreach to build and maintain strong customer relationships. * Develop and execute territory‐specific outreach plans across multi‐state regions.

City of Waco

Customer Engagement Supervisor

Waco, TX · On-site

$65K - $96K/yr

A Customer Engagement Supervisor will oversee and lead a team of customer engagement agents. This role is responsible for ensuring the team delivers exceptional experiences across all customer ...

unitQ

Customer Engagement Analyst

Mundelein, IL

About the Opportunity We're looking for a Customer Engagement Analyst to join our Customer Engagement team and become the technical and analytical backbone behind some of unitQ's largest enterprise ...

CAI

Customer Engagement Lead

Middletown, PA · On-site

$92 - $102/hr

Customer Engagement Lead Req number: R7692 Employment type: Full time Worksite flexibility: Hybrid Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue ...

Politico

Customer Engagement Specialist

Arlington, VA · On-site

Our Customer Engagement Specialists are focused on maximizing the customer experience by providing exceptional inbound support and executing on outbound engagement to enhance product adoption and ...

Cigna

Customer Engagement Strategist

Bloomfield, CT · Remote

As a Customer Engagement Strategist , you will help shape experiences that guide customers to the care and programs they need-when they need them-improving health outcomes while lowering the total ...

next page

Showing results 1-20

All JobsCustomer Engagement Jobs

Customer Engagement information

See salary details

$23K

$47K

$72.5K

How much do customer engagement jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer engagement in the United States is $46,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $55,500.00 per year, depending on experience, location, and employer.

What is customer engagement?

Customer engagement refers to the interactions and relationships that a business builds with its customers across various channels and touchpoints. It involves actively communicating with customers, understanding their needs, and providing value through personalized experiences, support, and services. Effective customer engagement helps increase satisfaction, loyalty, and long-term customer retention, which are critical for business growth. Strategies can include email marketing, social media interaction, customer feedback programs, and loyalty rewards.

What are some common challenges faced in a Customer Engagement role, and how can they be addressed?

One common challenge in a Customer Engagement role is handling diverse customer expectations while maintaining consistent and positive interactions. This can include managing high volumes of inquiries, addressing concerns efficiently, and personalizing communication to foster loyalty. Successful professionals often rely on strong communication skills, empathy, and effective use of CRM tools to track interactions and follow up promptly. Collaborating closely with sales, support, and marketing teams also helps to ensure a seamless customer experience and enables proactive problem-solving.

What are the key skills and qualifications needed to thrive in Customer Engagement, and why are they important?

To excel in Customer Engagement, strong communication, problem-solving, and interpersonal skills are essential, often supported by a background in marketing, sales, or customer service. Familiarity with customer relationship management (CRM) systems, analytics platforms, and digital communication tools is typically required. Empathy, active listening, and adaptability help professionals build rapport and respond effectively to diverse customer needs. These skills are vital for fostering loyalty, driving satisfaction, and ensuring successful long-term relationships with customers.

What is the difference between Customer Engagement vs Customer Service?

AspectCustomer EngagementCustomer Service
Primary FocusBuilding long-term relationships and brand loyaltyAssisting customers with immediate issues and inquiries
Skills RequiredCommunication, relationship management, marketingProblem-solving, communication, product knowledge
Work EnvironmentMarketing teams, social media, CRM platformsCall centers, support desks, retail stores
GoalsEnhance customer experience, increase retentionResolve customer issues quickly and effectively

While both roles involve interacting with customers, Customer Engagement focuses on fostering ongoing relationships and brand loyalty, often through marketing and personalized communication. Customer Service centers on addressing immediate customer needs and resolving issues efficiently. Understanding these differences helps organizations tailor their strategies to improve overall customer satisfaction and retention.

More about Customer Engagement jobs
What cities are hiring for Customer Engagement jobs? Cities with the most Customer Engagement job openings:
What are the most commonly searched types of Customer Engagement jobs? The most popular types of Customer Engagement jobs are:
What states have the most Customer Engagement jobs? States with the most job openings for Customer Engagement jobs include:
What job categories do people searching Customer Engagement jobs look for? The top searched job categories for Customer Engagement jobs are:
Customer Engagement jobs near you
Infographic showing various Customer Engagement job openings in the United States as of June 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 72% Physical, 3% Hybrid, and 25% Remote job distribution, with an average salary of $46,962 per year, or $22.6 per hour.

Customer Engagement

AfterQuery

San Francisco, CA • On-site

$140K - $160K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 17 days ago

Job description

About AfterQuery
AfterQuery is an applied research lab curating data solutions for foundation model development.
We serve every frontier AI lab with the mission of delivering the best data to power the best models. In doing so, we can make expertise that once took a lifetime to build available to anyone who needs it. Our customers are the ones building the foundation models themselves and our work sits directly in the loop of how those systems improve.
This is a rare opportunity to join a company at a defining moment in AI. Since raising our $30M Series A at a $300M valuation, AfterQuery has grown well over a $100M revenue run rate.
We're based in San Francisco and backed by leading investors including Altos Ventures, BoxGroup, and Y Combinator and angels from Google DeepMind, OpenAI, Anthropic, Meta Superintelligence Labs, and Microsoft AI and are based in San Francisco.
The Role
Your job is to deepen and expand relationships with our customers. Our Customer Engagement team, you will work closely with our Strategic Projects team as an advocate for our key customers-ensuring they maximize value from our data and evaluation products, identify expansion opportunities, and become references and champions who advocate for AfterQuery. This is a foundational customer success hire at a rapidly growing early-stage company: you won't just run a playbook, you'll help build one. Working closely with the founding team and executive leadership, you will turn active customers into long-term partners.
What You'll Do
  • Support and expand relationships with existing AI lab and enterprise customers.
  • Conduct regular business reviews and strategic check-ins with key stakeholders at client organizations.
  • Identify and drive expansion opportunities within existing accounts including new use cases, teams, or product lines.
  • Work cross-functionally with operations and engineering teams to ensure customer requirements are met and feedback is incorporated.
  • Develop and execute customer success playbooks, onboarding sequences, and account growth strategies.
  • Monitor customer health metrics, usage patterns, and satisfaction scores to proactively address issues.
  • Create and facilitate customer advisory boards, user groups, and feedback sessions to inform product roadmap.

What We're Looking For
  • 3-5 years in a Business Operations, Account Management, or Customer Engagement role, ideally in DaaS, AI, or B2B SaaS.
  • Strong technical fluency to discuss complex AI/ML concepts like model training, evaluation, and data quality with technical stakeholders.
  • Proven ability to drive account growth and expansion measured through net dollar retention, usage growth, or contract renewals.
  • Exceptional relationship-building skills able to earn credibility and trust with senior-level decision-makers and technical leaders.
  • Experience in fast paced, highly technical environments and comfort in ambiguity.
  • Familiarity with customer success tooling (CRM/CS, net health scoring, usage analytics, etc.).
  • A bias toward data-driven decision-making and continuous optimization.

Compensation Structure:
  • $140-160k base + bonus + equity
  • Comprehensive benefits (UberEats and ride share stipend, comped Equinox, 401K with match, health, dental, and vision insurance)

Apply