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Customer Engagement Jobs (NOW HIRING)

Ampcus

Customer Engagement

Owings Mills, MD · On-site

Job Title: Customer Engagement Location(s): Owings Mills, MD This position is responsible for serving as point of contact for internal and external customers regarding all complex billing and ...

Ross Stores, Inc

Lead, Customer Engagement

Dublin, CA · On-site

$96K - $146K/yr

The Lead, Customer Engagement is responsible for driving the execution and operational coordination of customer engagement and credit marketing initiatives across channels. This role ensures the ...

SKF

Customer Engagement Trainee

Blue Bell, PA

Customer Engagement Trainee Location: Blue Bell, PA Hourly Salary: $ 23.00 About SKF: SKF has been making the world spin since 1907! SKF is an industry-leading manufacturer that's dedicated to a ...

AB SKF

Customer Engagement Trainee

Blue Bell, PA · On-site

Customer Engagement Trainee Location: Blue Bell, PA Hourly Salary: $ 23.00 About SKF: SKF has been making the world spin since 1907! SKF is an industry-leading manufacturer that's dedicated to a ...

Ross Stores

Lead, Customer Engagement

Dublin, CA · On-site

$96K - $146K/yr

The Lead, Customer Engagement is responsible for driving the execution and operational coordination of customer engagement and credit marketing initiatives across channels. This role ensures the ...

SKF Group

Customer Engagement Trainee

Blue Bell, PA

Customer Engagement Trainee Location: Blue Bell, PA Hourly Salary: $ 23.00 About SKF: SKF has been making the world spin since 1907! SKF is an industry-leading manufacturer that's dedicated to a ...

Ross Stores

Lead, Customer Engagement

Dublin, CA

$96K - $146K/yr

The Lead, Customer Engagement is responsible for driving the execution and operational coordination of customer engagement and credit marketing initiatives across channels. This role ensures the ...

Ross Stores

Lead, Customer Engagement

Dublin, CA · On-site

$96K - $146K/yr

The Lead, Customer Engagement is responsible for driving the execution and operational coordination of customer engagement and credit marketing initiatives across channels. This role ensures the ...

Ross Stores

Lead, Customer Engagement

Dublin, CA · On-site

$96K - $146K/yr

The Lead, Customer Engagement is responsible for driving the execution and operational coordination of customer engagement and credit marketing initiatives across channels. This role ensures the ...

Ross

Lead, Customer Engagement

Dublin, CA · On-site

$96K - $146K/yr

The Lead, Customer Engagement is responsible for driving the execution and operational coordination of customer engagement and credit marketing initiatives across channels. This role ensures the ...

Politico

Customer Engagement Specialist

Arlington, VA · On-site

$50K/yr

Our Customer Engagement Specialists are focused on maximizing the customer experience by providing exceptional inbound support and executing on outbound engagement to enhance product adoption and ...

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Customer Engagement information

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$23K

$47K

$72.5K

How much do customer engagement jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer engagement in the United States is $46,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $55,500.00 per year, depending on experience, location, and employer.

What is customer engagement?

Customer engagement refers to the interactions and relationships that a business builds with its customers across various channels and touchpoints. It involves actively communicating with customers, understanding their needs, and providing value through personalized experiences, support, and services. Effective customer engagement helps increase satisfaction, loyalty, and long-term customer retention, which are critical for business growth. Strategies can include email marketing, social media interaction, customer feedback programs, and loyalty rewards.

What are the key skills and qualifications needed to thrive in customer engagement?

To excel in Customer Engagement, strong communication, problem-solving, and interpersonal skills are essential, often supported by a background in marketing, sales, or customer service. Familiarity with customer relationship management (CRM) systems, analytics platforms, and digital communication tools is typically required. Empathy, active listening, and adaptability help professionals build rapport and respond effectively to diverse customer needs. These skills are vital for fostering loyalty, driving satisfaction, and ensuring successful long-term relationships with customers.

What are some common challenges faced in a customer engagement role, and how can they be addressed?

One common challenge in a Customer Engagement role is handling diverse customer expectations while maintaining consistent and positive interactions. This can include managing high volumes of inquiries, addressing concerns efficiently, and personalizing communication to foster loyalty. Successful professionals often rely on strong communication skills, empathy, and effective use of CRM tools to track interactions and follow up promptly. Collaborating closely with sales, support, and marketing teams also helps to ensure a seamless customer experience and enables proactive problem-solving.

What is the difference between Customer Engagement vs Customer Service?

AspectCustomer EngagementCustomer Service
Primary FocusBuilding long-term relationships and brand loyaltyAssisting customers with immediate issues and inquiries
Skills RequiredCommunication, relationship management, marketingProblem-solving, communication, product knowledge
Work EnvironmentMarketing teams, social media, CRM platformsCall centers, support desks, retail stores
GoalsEnhance customer experience, increase retentionResolve customer issues quickly and effectively

While both roles involve interacting with customers, Customer Engagement focuses on fostering ongoing relationships and brand loyalty, often through marketing and personalized communication. Customer Service centers on addressing immediate customer needs and resolving issues efficiently. Understanding these differences helps organizations tailor their strategies to improve overall customer satisfaction and retention.

What are customer engagement jobs?

Customer engagement jobs involve interacting with customers to build relationships, improve satisfaction, and promote loyalty. These roles often include responsibilities such as communicating via phone, email, or social media, and may require skills in communication, problem-solving, and familiarity with customer relationship management (CRM) tools.
More about Customer Engagement jobs

What cities are hiring for Customer Engagement jobs?

Cities with the most Customer Engagement job openings:

What are the most commonly searched types of Customer Engagement jobs?

The most popular types of Customer Engagement jobs are:

What states have the most Customer Engagement jobs?

States with the most job openings for Customer Engagement jobs include:

What job categories do people searching Customer Engagement jobs look for?

The top searched job categories for Customer Engagement jobs are:

Customer Engagement jobs near you
Infographic showing various Customer Engagement job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $46,962 per year, or $22.6 per hour.

Customer Engagement

Ampcus

Owings Mills, MD • On-site

Other

Re-posted 5 days ago

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Customer Engagement
Location(s): Owings Mills, MD
Job Description:
This position is responsible for serving as point of contact for internal and external customers regarding all complex billing and collection issues. The associate will assist in the clarification and development of process improvements and inquiries, assure payments related to services from all sources are recorded and reconciled timely in order to maximize revenues. The incumbent may be required to assist with projects for upper management by providing analytical and reporting support for such purposes as: operational efficiency / quality metrics and productivity analysis, end-of-month accounts receivables reconciliation, and monthly account aging reports.
Essential Functions:
  • 25% Researches and responds by telephone, or in writing to complex patient inquiries regarding billing issues and problems.
  • 25% Reviews billing forms for accuracy and completeness before sending to payors.
  • 20% Assists in the preparation of monthly billing and accounts receivable reports.
  • 15% Assists with complex billing issues, including contacting insurance carriers to confirm patient eligibility and referral information.
  • 10% Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the system in an accurate and timely manner.
  • 5% Adhere to HIPAA guidelines and other relevant state and federal regulations, and company policies regarding to compliance, integrity, patient privacy and ethical billing practices.
Qualifications:
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education Level:
  • High School Diploma or GED
Experience:
  • 3 years experience in a Billing, membership enrollment, member services, claims operations or Finance role.
Preferred Qualifications:
  • Proficient in Microsoft Office applications., Advanced
  • Provide excellent customer service with a focus on department goals., Advanced
  • Works well in environment with firm deadlines; results oriented., Advanced

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.
Ampcus logo

About Ampcus

Sourced by ZipRecruiter

Ampcus Inc. is a ISO 20000, ISO 27000, ISO 9001, CMMI DEV/3 SM and CMMI SVC/3 SM certified global provider of a broad range of Technology and Business consulting services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, client goals become our goals. Their success is our satisfaction. It’s why our clients sleep well at night. We believe that the success of an engagement is determined by strong project management, as well as clear communication and mutual commitment working collaboratively. Our methodology begins with listening to the customer about their needs, then working with their team to gain a clear understanding of the requirements, while providing knowledge transfer of best practices for the organization.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Chantilly, VA, US

Year founded

2004

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