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Customer Engagement Jobs (NOW HIRING)

SORACOM

Customer Engagement Specialist

Phoenix, AZ · On-site +1

The Customer Engagement team plays a critical role in the growth of our organization. We are looking for individuals who are great team players, enjoy working in a collaborative environment, while ...

SORACOM

Customer Engagement Specialist

Seattle, WA · Remote

The Customer Engagement team plays a critical role in the growth of our organization. We are looking for individuals who are great team players, enjoy working in a collaborative environment, while ...

SORACOM

Customer Engagement Specialist

Portland, OR · On-site +1

The Customer Engagement team plays a critical role in the growth of our organization. We are looking for individuals who are great team players, enjoy working in a collaborative environment, while ...

SORACOM

Customer Engagement Specialist

Chicago, IL · Remote

The Customer Engagement team plays a critical role in the growth of our organization. We are looking for individuals who are great team players, enjoy working in a collaborative environment, while ...

Select Source Water

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Customer Engagement Representatives

Costa Mesa, CA · On-site

$500 - $6K/wk

Customer Engagement Representatives Select Source Water | Inside Home Depot Select Source Water is seeking enthusiastic, motivated individuals with positive attitudes and great energy to join our ...

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Customer Engagement information

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$23K

$47K

$72.5K

How much do customer engagement jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer engagement in the United States is $46,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $55,500.00 per year, depending on experience, location, and employer.

What is customer engagement?

Customer engagement refers to the interactions and relationships that a business builds with its customers across various channels and touchpoints. It involves actively communicating with customers, understanding their needs, and providing value through personalized experiences, support, and services. Effective customer engagement helps increase satisfaction, loyalty, and long-term customer retention, which are critical for business growth. Strategies can include email marketing, social media interaction, customer feedback programs, and loyalty rewards.

What are some common challenges faced in a Customer Engagement role, and how can they be addressed?

One common challenge in a Customer Engagement role is handling diverse customer expectations while maintaining consistent and positive interactions. This can include managing high volumes of inquiries, addressing concerns efficiently, and personalizing communication to foster loyalty. Successful professionals often rely on strong communication skills, empathy, and effective use of CRM tools to track interactions and follow up promptly. Collaborating closely with sales, support, and marketing teams also helps to ensure a seamless customer experience and enables proactive problem-solving.

What are the key skills and qualifications needed to thrive in Customer Engagement, and why are they important?

To excel in Customer Engagement, strong communication, problem-solving, and interpersonal skills are essential, often supported by a background in marketing, sales, or customer service. Familiarity with customer relationship management (CRM) systems, analytics platforms, and digital communication tools is typically required. Empathy, active listening, and adaptability help professionals build rapport and respond effectively to diverse customer needs. These skills are vital for fostering loyalty, driving satisfaction, and ensuring successful long-term relationships with customers.

What is the difference between Customer Engagement vs Customer Service?

AspectCustomer EngagementCustomer Service
Primary FocusBuilding long-term relationships and brand loyaltyAssisting customers with immediate issues and inquiries
Skills RequiredCommunication, relationship management, marketingProblem-solving, communication, product knowledge
Work EnvironmentMarketing teams, social media, CRM platformsCall centers, support desks, retail stores
GoalsEnhance customer experience, increase retentionResolve customer issues quickly and effectively

While both roles involve interacting with customers, Customer Engagement focuses on fostering ongoing relationships and brand loyalty, often through marketing and personalized communication. Customer Service centers on addressing immediate customer needs and resolving issues efficiently. Understanding these differences helps organizations tailor their strategies to improve overall customer satisfaction and retention.

More about Customer Engagement jobs
What cities are hiring for Customer Engagement jobs? Cities with the most Customer Engagement job openings:
What are the most commonly searched types of Customer Engagement jobs? The most popular types of Customer Engagement jobs are:
What states have the most Customer Engagement jobs? States with the most job openings for Customer Engagement jobs include:
What job categories do people searching Customer Engagement jobs look for? The top searched job categories for Customer Engagement jobs are:
Customer Engagement jobs near you
Infographic showing various Customer Engagement job openings in the United States as of June 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 72% Physical, 3% Hybrid, and 25% Remote job distribution, with an average salary of $46,962 per year, or $22.6 per hour.
Customer Engagement Rep

Customer Engagement Rep

Pine Environmental Services

Lauderdale Lakes, FL

Other

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Job Description

Job Title: Customer Engagement Representative

Reporting to: Branch Manager or Customer Service Manager

Status Non-Exempt

Comprehensive Benefits Package

At Pine Environmental Services, we believe our employees are our greatest asset. We are proud to offer a competitive and comprehensive benefits package that supports your health, well-being, and future, including:

  • 3 Weeks of Paid Time Off (PTO) to start

  • 401(k) with Company Match

  • Medical, Dental, and Vision Insurance

  • 8 Paid Company Holidays

  • Additional voluntary benefits and professional development opportunities

Purpose

The Customer Engagement Representative’s primary responsibility is to support Pine customers by responding to inquiries about rental equipment, as well as sales of our products and services. These efforts result in the growth of the Branch . In addition, this role will support our operations and outside sales team, as well as other offices and departments.

Primary Responsibilities

  • Intake customer inquiries for equipment rental, order status, and general questions.

  • Develop and issue quotes for our products and services.

  • Follow up on quotes, record in Pine’s database the outcome.

  • Review customer orders to confirm that equipment, accessories, consumables, quantities, price, and any special contract instructions are understood.

  • Assist in branch sales and marketing efforts through outgoing phone calls and emails.

  • Communicate customer Order Confirmations and follow up upon delivery.

  • Update Pine’s database with details and Call-Off information.

  • Assist in scheduling delivery and pick-up of orders.

  • Assist in locating equipment and shipping logistics.

  • Help provide solutions when customers have issues.

  • Enter repair orders when needed.

  • Setup product replacement when needed.

  • Maintaining contract files and customer correspondence.

  • Record & investigate customer inquiries.

  • PO processing when necessary.

  • Billing/Invoicing customers.

  • Credit card processing when needed.

  • Promote a positive Health and Safety attitude / workplace.

  • Have a basic understanding of our equipment and how it’s used.

  • Keep a clean, organized well-maintained office.

  • Other duties as assigned.

Knowledge, Skills, Core Competencies

  • Excellent Communication Skills- Written, Verbal, Interpersonal, and Phone.

  • Ability to think analytically, with focus on problem troubleshooting.

  • A flexible and strong team player that can work in a fast-paced environment.

  • Microsoft Office proficient.

Education/Expe rience

  • High School Diploma/GED or Higher

  • 2 years of Customer Service Experience, preferably in the environmental/safety or rental field

    Environment

This is a non-safety sensitive position . Employee will be in an office environment. Employee will bend, walk, stand and may sit for long periods of time. This position is 70% sedentary and 30% active and may include activities such as walking, standing, bending, stretching, climbing (ladder). Must be able to lift up to 25 lbs assisted or unassisted .

Pine Environmental Services reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

#PineHP

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