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Customer Engagement Jobs in Oregon (NOW HIRING)

BlueCat

Customer Engagement Marketing Manager

OR · On-site +1

We are seeking a highly organized and customer-focused Customer Engagement Marketing Manager to coordinate customer-facing communications. Reporting to the Director of Community and Customer ...

IQVIA

Virtual Customer Engagement Specialist

Salem, OR · On-site

$23 - $26.44/hr

The Virtual Customer Engagement Specialist is primarily responsible for achieving sales forecast and gaining adoption and utilization of the product. RESPONSIBILITIES * Ability to deliver accurate ...

Striim, Inc.

Head of Strategic Customer Engagement

OR · On-site +1

As a senior leader within our GTM Engineering organization, the Head of Strategic Customer Engagement is responsible for leading executive customer engagement across Striim's strategic enterprise ...

IQVIA

Virtual Customer Engagement Specialist

Portland, OR · On-site

$23 - $26.44/hr

The Virtual Customer Engagement Specialist is primarily responsible for achieving sales forecast and gaining adoption and utilization of the product. RESPONSIBILITIES * Ability to deliver accurate ...

Workday

Sr Strategic Customer Engagement - AI

OR · On-site +1

$176K - $264K/yr

About the Team The oCHRO Strategic Customer Engagement (SCE) team, housed within the oCHRO P&T organization, is dedicated to helping customers fully realize the benefits of the oCHRO platform. This ...

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All JobsCustomer Engagement JobsCustomer Engagement Jobs in Oregon

Customer Engagement information

See Oregon salary details

$24.3K

$49.7K

$76.7K

How much do customer engagement jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer engagement in Oregon is $49,652.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $58,700.00 per year, depending on experience, location, and employer.

What is customer engagement?

Customer engagement refers to the interactions and relationships that a business builds with its customers across various channels and touchpoints. It involves actively communicating with customers, understanding their needs, and providing value through personalized experiences, support, and services. Effective customer engagement helps increase satisfaction, loyalty, and long-term customer retention, which are critical for business growth. Strategies can include email marketing, social media interaction, customer feedback programs, and loyalty rewards.

What are the key skills and qualifications needed to thrive in customer engagement?

To excel in Customer Engagement, strong communication, problem-solving, and interpersonal skills are essential, often supported by a background in marketing, sales, or customer service. Familiarity with customer relationship management (CRM) systems, analytics platforms, and digital communication tools is typically required. Empathy, active listening, and adaptability help professionals build rapport and respond effectively to diverse customer needs. These skills are vital for fostering loyalty, driving satisfaction, and ensuring successful long-term relationships with customers.

What are some common challenges faced in a customer engagement role, and how can they be addressed?

One common challenge in a Customer Engagement role is handling diverse customer expectations while maintaining consistent and positive interactions. This can include managing high volumes of inquiries, addressing concerns efficiently, and personalizing communication to foster loyalty. Successful professionals often rely on strong communication skills, empathy, and effective use of CRM tools to track interactions and follow up promptly. Collaborating closely with sales, support, and marketing teams also helps to ensure a seamless customer experience and enables proactive problem-solving.

What is the difference between Customer Engagement vs Customer Service?

AspectCustomer EngagementCustomer Service
Primary FocusBuilding long-term relationships and brand loyaltyAssisting customers with immediate issues and inquiries
Skills RequiredCommunication, relationship management, marketingProblem-solving, communication, product knowledge
Work EnvironmentMarketing teams, social media, CRM platformsCall centers, support desks, retail stores
GoalsEnhance customer experience, increase retentionResolve customer issues quickly and effectively

While both roles involve interacting with customers, Customer Engagement focuses on fostering ongoing relationships and brand loyalty, often through marketing and personalized communication. Customer Service centers on addressing immediate customer needs and resolving issues efficiently. Understanding these differences helps organizations tailor their strategies to improve overall customer satisfaction and retention.

What are customer engagement jobs?

Customer engagement jobs involve interacting with customers to build relationships, improve satisfaction, and promote loyalty. These roles often include responsibilities such as communicating via phone, email, or social media, and may require skills in communication, problem-solving, and familiarity with customer relationship management (CRM) tools.

What are the most commonly searched types of Customer Engagement jobs in Oregon?

The most popular types of Customer Engagement jobs in Oregon are:

What are popular job titles related to Customer Engagement jobs in Oregon?

For Customer Engagement jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Customer Engagement jobs in Oregon look for?

The top searched job categories for Customer Engagement jobs in Oregon are:

Customer Engagement jobs near you
Infographic showing various Customer Engagement job openings in Oregon as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $49,652 per year, or $23.9 per hour.

Customer Engagement Marketing Manager

BlueCat

OR • On-site, Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

We're BlueCat-a Great Place to Work for good reason. Our team solves critical network challenges for some of the world's largest organizations. In simple terms, we manage the systems that keep networks running smoothly, securely, and reliably-the backbone infrastructure that powers digital transformation for enterprises globally. Our Intelligent Network Operations platform delivers and enables AI-driven agentic ops at scale, automating and simplifying how companies manage, secure, and optimize their networks.

But what makes us different is how we work: we believe great work happens in an environment where you're trusted, heard, and supported. With teams globally, we're building a workplace culture that values collaboration and integrity as much as innovation. If you're looking to advance your career with a company that invests in its people, this is it.

We are seeking a highly organized and customer-focused Customer Engagement Marketing Manager  to coordinate customer-facing communications. Reporting to the Director of Community and Customer Marketing, this role ensures consistent, effective messaging by working cross-functionally with teams like Product, Product Marketing, Customer Success, Customer Experience, and Sales.
 
Responsibilities
  • Coordinate and execute customer-facing communications for non-operational updates, including newsletters, product communications, event promotions, customer programs, and engagement campaigns.
  • Serve as a primary coordinator for customer communication requests across Product, Product Marketing, Customer Success, Customer Experience, and Sales teams, helping ensure communications are aligned, timely, and customer-centric.
  • Maintain and coordinate the customer communications calendar to improve visibility, alignment, and customer experience across teams.
  • Work closely with Product and Product Marketing teams to support communications related to product updates, new feature launches, product education, and customer-facing announcements.
  • Coordinate customer-facing webinars in partnership with Product, Product Marketing, and other subject matter experts.
  • Partner with Customer Success Management (CSM) and Sales teams to understand communication needs and support customer engagement, retention, and expansion initiatives.
  • Manage and execute customer newsletters and recurring customer communication programs.
  • Support customer marketing campaigns, including upsell, cross-sell, and customer engagement initiatives, partnering with the Customer Marketing team to execute campaigns that contribute to customer pipeline, adoption, retention, and expansion goals.
  • Assist with advocacy-related initiatives, including customer testimonials, reviews, customer stories, and advocacy campaigns.
  • Collaborate with the Customer Experience team to support customer journey initiatives and customer engagement programs.
  • Work closely with the Marketing Operations team to ensure accurate audience targeting, B2B email campaign execution, reporting, and measurement.
  • Track communication performance and engagement metrics, provide recommendations, and drive actions from gathered data analytics and feedback for continuous improvement.
  • Ensure all customer communications align with BlueCat's brand voice, messaging standards, and customer experience goals.
  • Leverage AI-powered tools and emerging technologies to improve content creation, communication planning, reporting, and overall marketing efficiency.
  • Demonstrate curiosity and a commitment to continuous learning, staying informed about customer marketing best practices, communication trends, and new technologies.

About You: 

You are passionate about delivering exceptional customer experiences through clear, effective, and engaging communications.

You are highly organized, detail-oriented, and comfortable managing multiple projects and stakeholders simultaneously.

You thrive in cross-functional environments and enjoy collaborating with teams across Marketing, Product, Customer Success, Sales, and Operations.

You are an excellent communicator with strong writing and editing skills.

You have strong judgment and attention to detail when reviewing customer-facing communications.

You are proactive, adaptable, and comfortable working in a fast-paced environment.

You understand how B2B email marketing and customer marketing campaigns support customer engagement, retention, expansion, and pipeline growth.

You are curious, eager to learn, and excited about leveraging new technologies and AI-powered tools to improve your work. 

Skills & Experience: 

  • Bachelor's degree in Marketing, Communications, Business, or a related field.
  • 3+ years of experience in B2B customer marketing, email marketing, customer communications, or lifecycle marketing, with hands-on experience executing B2B email marketing campaigns in a SaaS or technology environment.
  • Experience managing communication programs or editorial calendars.
  • Ability to translate technical or product information into customer-friendly messaging.
  • Experience working with technical stakeholders (Product Management, Product Marketing, Customer Success).
  • Strong understanding of customer segmentation and personalization strategies.
  • Hands-on experience using marketing automation platforms, preferably Marketo, to build and execute B2B email marketing campaigns, along with experience using CRM platforms such as Salesforce.
  • Experience supporting marketing campaigns that contribute to customer engagement, pipeline generation, pipeline acceleration, customer retention, or expansion initiatives.
  • Experience evaluating communication requests and determining audiences.

This position offers a salary range of $100-$115,000 USD per year plus participation in a discretionary bonus plan. Final compensation will be based on skills, experience, and qualifications. The role is for an existing vacancy.

If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.
 
In addition, we offer a range of appealing perks, including:
 
A Professional Development Budget
Dedicated Wellness Days and Wellness Week
A Lifestyle Spending Account
An Employee Recognition Program
 
Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!
 
BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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