ZipRecruiter

Log In

1

Customer Engagement Jobs in Virginia (NOW HIRING)

Politico

Customer Engagement Specialist

Arlington, VA · On-site

$50K/yr

Our Customer Engagement Specialists are focused on maximizing the customer experience by providing exceptional inbound support and executing on outbound engagement to enhance product adoption and ...

Politico

Customer Engagement Specialist

Arlington, VA · On-site

$50K/yr

Our Customer Engagement Specialists are focused on maximizing the customer experienceby providing exceptional inbound support and executing on outbound engagement to enhance product adoption and ...

Ryder System

Customer Engagement Manager

Richmond, VA · On-site

$62K/yr

Summary The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional ...

New

Ryder System

Customer Engagement Manager

Richmond, VA · On-site

$62K/yr

Summary The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional ...

New

Ryder

Customer Engagement Manager

Richmond, VA · On-site

$62K/yr

Summary The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional ...

New

Volkswagen AG

VP, Customer Engagement

Reston, VA · On-site

Role Summary Lead the Future of Customer Engagement Volkswagen Financial Services is seeking an experienced and customer-focused executive to lead Customer Engagement across the United States and ...

Volkswagen AG

VP, Customer Engagement

Reston, VA · Hybrid

Role Summary Lead the Future of Customer Engagement Volkswagen Financial Services is seeking an experienced and customer-focused executive to lead Customer Engagement across the United States and ...

IQVIA

Virtual Customer Engagement Specialist

Richmond, VA · On-site

$23 - $26.44/hr

The Virtual Customer Engagement Specialist is primarily responsible for achieving sales forecast and gaining adoption and utilization of the product. RESPONSIBILITIES * Ability to deliver accurate ...

IQVIA

Virtual Customer Engagement Specialist

Richmond, VA · On-site

$23 - $26.44/hr

The Virtual Customer Engagement Specialist is primarily responsible for achieving sales forecast and gaining adoption and utilization of the product. RESPONSIBILITIES * Ability to deliver accurate ...

Kazi Inc

Be Seen First

Sales Customer Engagement Specialist

Chantilly, VA · On-site

$45K - $65K/yr

As an Entry-Level Sales Customer Engagement Specialist at Kazi Inc., you will play a critical role in driving our sales growth and building strong relationships with our clients. You will be ...

New

Kazi Inc

Be Seen First

Sales Customer Engagement Specialist

Chantilly, VA · On-site

$45K - $65K/yr

As an Entry-Level Sales Customer Engagement Specialist at Kazi Inc., you will play a critical role in driving our sales growth and building strong relationships with our clients. You will be ...

New

next page

Showing results 1-20

All JobsCustomer Engagement JobsCustomer Engagement Jobs in Virginia

Customer Engagement information

See Virginia salary details

$22.8K

$46.6K

$71.9K

How much do customer engagement jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer engagement in Virginia is $46,559.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $55,000.00 per year, depending on experience, location, and employer.

What is customer engagement?

Customer engagement refers to the interactions and relationships that a business builds with its customers across various channels and touchpoints. It involves actively communicating with customers, understanding their needs, and providing value through personalized experiences, support, and services. Effective customer engagement helps increase satisfaction, loyalty, and long-term customer retention, which are critical for business growth. Strategies can include email marketing, social media interaction, customer feedback programs, and loyalty rewards.

What are the key skills and qualifications needed to thrive in customer engagement?

To excel in Customer Engagement, strong communication, problem-solving, and interpersonal skills are essential, often supported by a background in marketing, sales, or customer service. Familiarity with customer relationship management (CRM) systems, analytics platforms, and digital communication tools is typically required. Empathy, active listening, and adaptability help professionals build rapport and respond effectively to diverse customer needs. These skills are vital for fostering loyalty, driving satisfaction, and ensuring successful long-term relationships with customers.

What are some common challenges faced in a customer engagement role, and how can they be addressed?

One common challenge in a Customer Engagement role is handling diverse customer expectations while maintaining consistent and positive interactions. This can include managing high volumes of inquiries, addressing concerns efficiently, and personalizing communication to foster loyalty. Successful professionals often rely on strong communication skills, empathy, and effective use of CRM tools to track interactions and follow up promptly. Collaborating closely with sales, support, and marketing teams also helps to ensure a seamless customer experience and enables proactive problem-solving.

What is the difference between Customer Engagement vs Customer Service?

AspectCustomer EngagementCustomer Service
Primary FocusBuilding long-term relationships and brand loyaltyAssisting customers with immediate issues and inquiries
Skills RequiredCommunication, relationship management, marketingProblem-solving, communication, product knowledge
Work EnvironmentMarketing teams, social media, CRM platformsCall centers, support desks, retail stores
GoalsEnhance customer experience, increase retentionResolve customer issues quickly and effectively

While both roles involve interacting with customers, Customer Engagement focuses on fostering ongoing relationships and brand loyalty, often through marketing and personalized communication. Customer Service centers on addressing immediate customer needs and resolving issues efficiently. Understanding these differences helps organizations tailor their strategies to improve overall customer satisfaction and retention.

What are customer engagement jobs?

Customer engagement jobs involve interacting with customers to build relationships, improve satisfaction, and promote loyalty. These roles often include responsibilities such as communicating via phone, email, or social media, and may require skills in communication, problem-solving, and familiarity with customer relationship management (CRM) tools.

What are the most commonly searched types of Customer Engagement jobs in Virginia?

The most popular types of Customer Engagement jobs in Virginia are:

What are popular job titles related to Customer Engagement jobs in Virginia?

For Customer Engagement jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Engagement jobs in Virginia look for?

The top searched job categories for Customer Engagement jobs in Virginia are:

Customer Engagement jobs near you
Infographic showing various Customer Engagement job openings in Virginia as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $46,559 per year, or $22.4 per hour.

Customer Engagement Specialist

Politico

Arlington, VA • On-site

$50K/yr

Full-time

Re-posted 21 days ago

Job description

Job Description:
POLITICO is looking for a Customer Engagement Specialist to support our POLITICO Pro and E&E News subscribers. This role is a part of the Customer Success function of Professional Subscriptions business but collaborates equally with our Account Management team. Our Customer Engagement Specialists are focused on maximizing the customer experience by providing exceptional inbound support and executing on outbound engagement to enhance product adoption and account health.
POLITICO's subscription services, POLITICO Pro and E&E News, arms policy professionals with in-depth policy reporting and a portfolio of tools they need to get the job done. Almost 30,000+ policy professionals rely on POLITICO's subscriptions services to help them stay informed quickly, act confidently, and communicate effectively.
POLITICO's Professional Subscriptions team embodies POLITICO's culture, which is defined by grit, total integrity, and a prioritization on innovation. Our Customer Engagement Specialists help policy professionals succeed and are the front lines for driving revenue retention and adoption of our ever-changing product.
This position is based out of our HQ in Arlington, VA.
What You'll Do
  • Support Inbound Customer Needs: Handle inbound requests and technical troubleshooting, ensuring that customers' issues are addressed swiftly and efficiently
  • Onboard Customers: Guide new customers through end-user customization and adoption processes, facilitating a seamless transition to the platform
  • Monitor Engagement: Track customer health scores, usage reports, and engagement rates to proactively identify opportunities for improvement
  • Steward Feedback: Collect and communicate customer feedback to internal teams, ensuring that insights are used to improve product offerings
  • Build Customer Relationships: Develop and nurture strong relationships with end users to enhance retention and promote long-term engagement
  • Identify Growth Opportunities: Leverage research and customer insights to uncover potential opportunities for account growth, providing recommendations to internal teams to support strategic expansion efforts

What You'll Need
  • 1-2 years of professional experience in customer success, sales, business development, account management, or marketing, including internship and externship roles
  • B.A/B.S preferred
  • Excellent communication skills and client service ethic

COMPENSATION: $50,000 Annual Base. This position is eligible for commission. The final salary offered will be based on factors including relevant experience, skills, and qualifications.
We value our people. Click here for more on what we offer and what it's like to work for POLITICO.
About Us.
POLITICO illuminates the forces shaping global power. Since 2007, we have delivered intelligence that anticipates tomorrow's headlines, not reports on yesterday's news. As politics has increasingly become the defining force of our era, our work has never been more vital.
Cabinet secretaries and Ministers start their mornings with our analysis. CEOs shape strategy around our reporting. Advocacy leaders rely on our insights to move policy. We deliver the straightforward facts and clear-eyed analysis they need to navigate the most complex political landscape of our lifetimes.
Our 1,100+ publishing professionals across the world's key democratic capitals-Washington, Brussels, London, Paris, Berlin, Sacramento, and New York-form the world's premier politics and policy newsroom. We tell the story of how power really works by explaining who wields it and how they plan to exercise it, connecting dots others miss and delivering scoops from sources others don't even know exist.
Innovation has always been a core tenet of our story. At launch, we bet that depth would trump scale, that talent would trump traffic, and that politics would become central to modern life. In 2011, we made another bet and launched POLITICO Pro to help decision-makers understand the business of government, transforming both how they shape government action and the business of journalism itself.
These bets have made POLITICO the most successful digital news startup of its generation and the indispensable resource for leaders who shape the future. Today, we are a rarity in media: a growing, profitable, and sustainable news organization.
POLITICO is a subsidiary of Axel Springer SE, a family-owned transatlantic media company headquartered in Berlin and New York. Axel Springer is dedicated to shaping the future of journalism in the free world, believing that a free and informed society is essential to democracy. The company's guiding principles - first articulated as The Essentials by founder Axel Springer in the aftermath of World War II - remain a cornerstone of the company's foundation today. Learn more about Axel Springer
Posting date:
2026-08-18
Title:
Customer Engagement Specialist

Apply