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Customer Engagement Associate Jobs in Virginia (NOW HIRING)

FASTSIGNS #32201

Client Engagement Associate

Lorton, VA · On-site

$20 - $25/hr

Training & development Are you looking to build real-world experience in sales and customer service? FASTSIGNS of Springfield is hiring a motivated individual to support our team with sales, client ...

FastSigns

Client Engagement Associate

Lorton, VA · On-site

$20 - $25/hr

Training & development Are you looking to build real-world experience in sales and customer service? FASTSIGNS of Springfield is hiring a motivated individual to support our team with sales, client ...

Liberty

Student Engagement Specialist

Lynchburg, VA · On-site

$12.77/hr

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Obtain a working knowledge of the strategic engagement ... customers and associates. * Strong organizational skills. * Excellent computer skills. Problem ...

DaVita, Inc.

$80K/yr

As an Engagement Specialist , you'll be the first point of contact for patients-onboarding ... Associate's or Bachelor's Degree preferred. * 2+ years professional work experience in a customer ...

Variety Stores LLC

Customer Service Associate

South Boston, VA · On-site

$13 - $17.75/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Variety Stores LLC

Customer Service Associate

Richlands, VA · On-site

$13.50 - $18.75/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

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All JobsCustomer Engagement Associate JobsCustomer Engagement Associate Jobs in Virginia

Customer Engagement Associate information

See Virginia salary details

$22.8K

$46.6K

$71.9K

How much do customer engagement associate jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer engagement associate in Virginia is $46,559.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $55,000.00 per year, depending on experience, location, and employer.

What is a customer engagement associate?

Customer Engagement Associates are professionals who interact with customers to enhance their experience, resolve inquiries, and build lasting relationships. They often handle communications across various channels such as phone, email, chat, or social media. Their main goal is to ensure customers are satisfied with products or services, and to represent the company in a positive manner. Customer Engagement Associates may also collect feedback and provide insights to help improve products or services. The role requires strong communication, problem-solving, and interpersonal skills.

How does a customer engagement associate typically collaborate with other departments to enhance the customer experience?

Customer Engagement Associates frequently work closely with teams such as sales, marketing, and product support to ensure a seamless customer journey. They relay customer feedback to relevant departments, help coordinate outreach campaigns, and may participate in cross-functional meetings to discuss customer trends or challenges. This collaboration helps identify opportunities for improvement and ensures that the customer's voice is represented across the organization. Building strong relationships with internal teams is key to driving customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a customer engagement associate, and why are they important?

To thrive as a Customer Engagement Associate, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, active listening, and a positive attitude help you build rapport with customers and resolve issues efficiently. These competencies ensure customer satisfaction, foster loyalty, and contribute to the company's reputation and success.

What is the difference between Customer Engagement Associate vs Customer Service Representative?

AspectCustomer Engagement AssociateCustomer Service Representative
Primary FocusBuilding customer relationships, engagement, and loyaltyHandling customer inquiries, troubleshooting, and support
Skills & CredentialsCommunication, interpersonal skills, CRM familiarityCommunication, problem-solving, product knowledge
Work EnvironmentSales, marketing, or customer success teamsCall centers, support desks, retail
Industry UsageMarketing, retail, tech companiesRetail, telecom, banking

While both roles involve customer interaction, a Customer Engagement Associate focuses on fostering ongoing relationships and enhancing customer loyalty, often working proactively. In contrast, a Customer Service Representative primarily responds to customer inquiries and resolves issues reactively. Understanding these differences helps in choosing the right career path or job search focus.

What are the most commonly searched types of Customer Engagement jobs in Virginia?

The most popular types of Customer Engagement jobs in Virginia are:

Customer Engagement Associate jobs near you
Infographic showing various Customer Engagement Associate job openings in Virginia as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $46,559 per year, or $22.4 per hour.

Guest Engagement Associate

Virginia Museum of History & Culture

Richmond, VA • On-site

$15/hr

Part-time

Posted 2 days ago

New

Job description

Position Description
Updated April 16, 2026
Title: Guest Engagment Associate
Division: Education & Engagement
Reports to: Director of Guest Engagement
Position Status: Part-time; Non-Exempt
Salary Range/Pay Rate: $15.00/hour
Whether igniting a passion for the study of the past, empowering an interest in civic engagement, or providing an introduction to the Commonwealth, the Virginia Museum of History & Culture offers meaningful experiences for all. Whatever the role, your work here helps bring Virginia's story-past, present, and future-to life.
If you are curious, creative, and passionate about preserving and sharing Virginia history, your next chapter starts now!
Position Summary:
The Virginia Museum of History & Culture (VMHC) seeks a qualified candidate for the position of Guest Engagement Associate, who has an authentic interest in the mission and work of the VMHC. Guest Engagement Associates serve as a part of the Education & Engagement Division and report directly to the Director of Guest Engagement. They are tasked with creating a welcoming environment for all Virginia Museum of History & Culture guests, while providing excellent customer service, accurate wayfinding information, and maintaining a friendly retail experience. In addition, qualified candidates will assist with digital outreach and on-site programming as needed.
Duties & Responsibilities:
  • Staff desks at museum entry points, assist guests with wayfinding and exploration, and provide excellent customer service to all guests
  • Operate POS systems to process admission and retail sales, assist with visual merchandising, and maintain the appearance of the museum store
  • Fulfill web and mail-order purchases and assist with digital outreach initiatives and on-site programming for students and adults
  • Perform other duties as assigned

Knowledge, Skills & Abilities Necessary:
  • Must be responsible, flexible, punctual, and able to work well under pressure
  • Must possess excellent communication skills, knowledge of Microsoft Office, and an interest inVirginia history
  • Physical requirements include standing for long periods of time, retrieving merchandise that can weigh up to 30 pounds, and the ability to work weekends, holidays, and select special events

Education & Experience Requirements:
  • High School Diploma or Equivalent
  • Retail and point of sale experience preferred
  • Customer service experience preferred

Notes & Special Requirements:
  • Must be able to work weekends, holidays, and some nights.
  • Leave, wellness and retirement benefits offered in accordance with company policy.

Application:
  • If interested in this job opportunity, please apply and upload your cover letter and resume to .

Founded in 1831 as the Virginia Historical Society, the VMHC, a private, non-profit organization, is the oldest museum and cultural organization in Virginia, and one of the oldest and most distinguished history organizations in the United States. The museum cares for a renowned collection of more than nine million items representing the far-reaching story of Virginia.
The Virginia Historical Society is an Equal Opportunity Employer.
Position Description
Updated April 16, 2026
Title: Guest Engagment Associate
Division: Education & Engagement
Reports to: Director of Guest Engagement
Position Status: Part-time; Non-Exempt
Salary Range/Pay Rate: $15.00/hour
Whether igniting a passion for the study of the past, empowering an interest in civic engagement, or providing an introduction to the Commonwealth, the Virginia Museum of History & Culture offers meaningful experiences for all. Whatever the role, your work here helps bring Virginia's story-past, present, and future-to life.
If you are curious, creative, and passionate about preserving and sharing Virginia history, your next chapter starts now!
Position Summary:
The Virginia Museum of History & Culture (VMHC) seeks a qualified candidate for the position of Guest Engagement Associate, who has an authentic interest in the mission and work of the VMHC. Guest Engagement Associates serve as a part of the Education & Engagement Division and report directly to the Director of Guest Engagement. They are tasked with creating a welcoming environment for all Virginia Museum of History & Culture guests, while providing excellent customer service, accurate wayfinding information, and maintaining a friendly retail experience. In addition, qualified candidates will assist with digital outreach and on-site programming as needed.
Duties & Responsibilities:
  • Staff desks at museum entry points, assist guests with wayfinding and exploration, and provide excellent customer service to all guests
  • Operate POS systems to process admission and retail sales, assist with visual merchandising, and maintain the appearance of the museum store
  • Fulfill web and mail-order purchases and assist with digital outreach initiatives and on-site programming for students and adults
  • Perform other duties as assigned

Knowledge, Skills & Abilities Necessary:
  • Must be responsible, flexible, punctual, and able to work well under pressure
  • Must possess excellent communication skills, knowledge of Microsoft Office, and an interest inVirginia history
  • Physical requirements include standing for long periods of time, retrieving merchandise that can weigh up to 30 pounds, and the ability to work weekends, holidays, and select special events

Education & Experience Requirements:
  • High School Diploma or Equivalent
  • Retail and point of sale experience preferred
  • Customer service experience preferred

Notes & Special Requirements:
  • Must be able to work weekends, holidays, and some nights.
  • Leave, wellness and retirement benefits offered in accordance with company policy.

Application:
  • If interested in this job opportunity, please apply and upload your cover letter and resume to .

Founded in 1831 as the Virginia Historical Society, the VMHC, a private, non-profit organization, is the oldest museum and cultural organization in Virginia, and one of the oldest and most distinguished history organizations in the United States. The museum cares for a renowned collection of more than nine million items representing the far-reaching story of Virginia.
The Virginia Historical Society is an Equal Opportunity Employer.

Apply