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Customer Engagement Associate Jobs in Virginia (NOW HIRING)

Roses Discount Stores

Customer Service Associate

Smithfield, VA · On-site

$13.50 - $18.50/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Roses Discount Stores

Customer Service Associate

Abingdon, VA · On-site

$13.75 - $19/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Roses Discount Stores

Customer Service Associate

Danville, VA · On-site

$13.50 - $18.50/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Roses Discount Stores

Customer Service Associate

Hopewell, VA · On-site

$13 - $18/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Roses Discount Stores

Customer Service Associate

Richmond, VA · On-site

$14.25 - $19.75/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Roses Discount Stores

Customer Service Associate

Chesapeake, VA · On-site

$13.25 - $18.25/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Roses Discount Stores

Customer Service Associate

Saint Paul, VA · On-site

$12.75 - $17.75/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Roses Discount Stores

Customer Service Associate

Roanoke, VA · On-site

$14.25 - $19.50/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Roses Discount Stores

Customer Service Associate

Chatham, VA · On-site

$14.50 - $19.75/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Roses Discount Stores

Customer Service Associate

Emporia, VA · On-site

$13 - $17.75/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Roses Discount Stores

Customer Service Associate

Lynchburg, VA · On-site

$14.25 - $19.50/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Roses Discount Stores

Customer Service Associate

Ashland, VA · On-site

$13.50 - $18.75/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Roses Discount Stores

Customer Service Associate

Richlands, VA · On-site

$13.50 - $18.75/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Roses Discount Stores

Customer Service Associate

Portsmouth, VA · On-site

$14.25 - $19.50/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

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Showing results 21-40

All JobsCustomer Engagement Associate JobsCustomer Engagement Associate Jobs in Virginia

Customer Engagement Associate information

See Virginia salary details

$22.8K

$46.6K

$71.9K

How much do customer engagement associate jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer engagement associate in Virginia is $46,559.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $55,000.00 per year, depending on experience, location, and employer.

What is a customer engagement associate?

Customer Engagement Associates are professionals who interact with customers to enhance their experience, resolve inquiries, and build lasting relationships. They often handle communications across various channels such as phone, email, chat, or social media. Their main goal is to ensure customers are satisfied with products or services, and to represent the company in a positive manner. Customer Engagement Associates may also collect feedback and provide insights to help improve products or services. The role requires strong communication, problem-solving, and interpersonal skills.

What is the difference between Customer Engagement Associate vs Customer Service Representative?

AspectCustomer Engagement AssociateCustomer Service Representative
Primary FocusBuilding customer relationships, engagement, and loyaltyHandling customer inquiries, troubleshooting, and support
Skills & CredentialsCommunication, interpersonal skills, CRM familiarityCommunication, problem-solving, product knowledge
Work EnvironmentSales, marketing, or customer success teamsCall centers, support desks, retail
Industry UsageMarketing, retail, tech companiesRetail, telecom, banking

While both roles involve customer interaction, a Customer Engagement Associate focuses on fostering ongoing relationships and enhancing customer loyalty, often working proactively. In contrast, a Customer Service Representative primarily responds to customer inquiries and resolves issues reactively. Understanding these differences helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive as a customer engagement associate, and why are they important?

To thrive as a Customer Engagement Associate, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, active listening, and a positive attitude help you build rapport with customers and resolve issues efficiently. These competencies ensure customer satisfaction, foster loyalty, and contribute to the company's reputation and success.

How does a customer engagement associate typically collaborate with other departments to enhance the customer experience?

Customer Engagement Associates frequently work closely with teams such as sales, marketing, and product support to ensure a seamless customer journey. They relay customer feedback to relevant departments, help coordinate outreach campaigns, and may participate in cross-functional meetings to discuss customer trends or challenges. This collaboration helps identify opportunities for improvement and ensures that the customer's voice is represented across the organization. Building strong relationships with internal teams is key to driving customer satisfaction and loyalty.
What are the most commonly searched types of Customer Engagement jobs in Virginia? The most popular types of Customer Engagement jobs in Virginia are:
Customer Engagement Associate jobs near you
Infographic showing various Customer Engagement Associate job openings in Virginia as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $46,559 per year, or $22.4 per hour.

Customer Service Associate

Roses Discount Stores

Smithfield, VA • On-site

$13.50 - $18.50/hr

Other

Re-posted 11 days ago

Roses Discount Stores rating

3.8

Company rating: 3.8 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

725th of 732 rated retailers

Job description

Roses/Roses Express Customer Service Associate

As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.

Duties and Responsibilities:

  • Provides customer engagement in positive and approachable manner.
  • Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
  • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
  • Independently stocks shelves and recovers merchandise in the store.
  • Accurately handles customer funds and processes transactions using the POS system.
  • Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
  • Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements:

Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation.

Availability: Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends and holidays.

Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Working Conditions:

  • Retail store environment where extended periods of standing are required
  • Retail store stockroom environment subject to fluctuations in temperature
  • Frequent lifting and maneuvering of merchandise and displays.
  • Exposure to dust and extreme temperatures while unloading trailers.
  • Scheduled work hours may vary, to include evenings and weekends.
  • Occasional use of ladders required.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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