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Customer Engagement Jobs in Minnesota (NOW HIRING)

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Customer Engagement information

See Minnesota salary details

$22.5K

$46K

$71K

How much do customer engagement jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer engagement in Minnesota is $45,995.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,300.00 and $54,400.00 per year, depending on experience, location, and employer.

What is customer engagement?

Customer engagement refers to the interactions and relationships that a business builds with its customers across various channels and touchpoints. It involves actively communicating with customers, understanding their needs, and providing value through personalized experiences, support, and services. Effective customer engagement helps increase satisfaction, loyalty, and long-term customer retention, which are critical for business growth. Strategies can include email marketing, social media interaction, customer feedback programs, and loyalty rewards.

What are the key skills and qualifications needed to thrive in customer engagement?

To excel in Customer Engagement, strong communication, problem-solving, and interpersonal skills are essential, often supported by a background in marketing, sales, or customer service. Familiarity with customer relationship management (CRM) systems, analytics platforms, and digital communication tools is typically required. Empathy, active listening, and adaptability help professionals build rapport and respond effectively to diverse customer needs. These skills are vital for fostering loyalty, driving satisfaction, and ensuring successful long-term relationships with customers.

What are some common challenges faced in a customer engagement role, and how can they be addressed?

One common challenge in a Customer Engagement role is handling diverse customer expectations while maintaining consistent and positive interactions. This can include managing high volumes of inquiries, addressing concerns efficiently, and personalizing communication to foster loyalty. Successful professionals often rely on strong communication skills, empathy, and effective use of CRM tools to track interactions and follow up promptly. Collaborating closely with sales, support, and marketing teams also helps to ensure a seamless customer experience and enables proactive problem-solving.

What is the difference between Customer Engagement vs Customer Service?

AspectCustomer EngagementCustomer Service
Primary FocusBuilding long-term relationships and brand loyaltyAssisting customers with immediate issues and inquiries
Skills RequiredCommunication, relationship management, marketingProblem-solving, communication, product knowledge
Work EnvironmentMarketing teams, social media, CRM platformsCall centers, support desks, retail stores
GoalsEnhance customer experience, increase retentionResolve customer issues quickly and effectively

While both roles involve interacting with customers, Customer Engagement focuses on fostering ongoing relationships and brand loyalty, often through marketing and personalized communication. Customer Service centers on addressing immediate customer needs and resolving issues efficiently. Understanding these differences helps organizations tailor their strategies to improve overall customer satisfaction and retention.

What are customer engagement jobs?

Customer engagement jobs involve interacting with customers to build relationships, improve satisfaction, and promote loyalty. These roles often include responsibilities such as communicating via phone, email, or social media, and may require skills in communication, problem-solving, and familiarity with customer relationship management (CRM) tools.

What are the most commonly searched types of Customer Engagement jobs in Minnesota?

The most popular types of Customer Engagement jobs in Minnesota are:

What are popular job titles related to Customer Engagement jobs in Minnesota?

For Customer Engagement jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Customer Engagement jobs in Minnesota look for?

The top searched job categories for Customer Engagement jobs in Minnesota are:

Customer Engagement jobs near you
Infographic showing various Customer Engagement job openings in Minnesota as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $45,995 per year, or $22.1 per hour.

Customer Engagement Consultant

Frontier Energy

Chanhassen, MN • On-site

Full-time

Re-posted 21 days ago

Job description

At Frontier Energy, we're more than just engineers and professionals-we're a team of innovators, problem-solvers, and visionaries dedicated to advancing clean energy solutions. Our mission is to pioneer the intelligent use of energy for a sustainable and resilient future.
We offer a collaborative and dynamic workplace where your ideas are heard, nurtured, and transformed into impactful solutions. With a flat hierarchy and open-door policy, every team member is empowered to experiment, take ownership, and make a real difference.
Beyond fostering an inspiring culture, we provide competitive compensation, comprehensive benefits, and opportunities for growth. Join us and be part of a team that's shaping the future of energy while leaving a positive impact on the world.
The Customer Engagement Consultant will be responsible for leading a program team in customer engagement efforts and managing all related activities for a multifamily energy efficiency utility program. This position will oversee customer relationships with multifamily building owners and facility managers to drive participation in program services including energy savings project identification and coordination, contractor bid evaluation, and the processing of various prescriptive and custom utility rebates. We are looking for someone with a background in energy efficiency, strong sales and/or customer service communication skills, and ability to develop team members within a matrix organization. This position will be required to travel regionally up to 40% of the time, including occasional overnight travel.
Key Responsibilities
  • Manage all customer engagement activities within the program, including managing day-to-day activities (e.g. data analysis, strategic planning, developing standard operating procedures, budgeting and managing expenses), taking the lead to resolve challenging customer service issues to ensure customer satisfaction, and providing status updates to the program leadership team.
  • Lead and oversee team member efforts across the program's portfolio to increase participation from existing customers.
  • Develop team member proficiency in effective customer engagement communication methods to creatively meet the objectives, key results, and key performance indicators of the customer engagement task.
  • Manage contact portfolio to promote the energy efficiency program to customers and non-customer project stakeholders such as cities, funding programs, and contractors.
  • Discuss technical elements of energy-consuming equipment and energy savings measures (e.g. lighting, HVAC, domestic hot water, building envelope, demand response) with customers and contractors.
  • Work with building owners and property managers to provide energy efficiency project advice and assistance in participating in energy efficiency rebate programs.
  • Enter data into spreadsheets and databases to determine energy savings and to manage current projects in collaboration with other team members.

Required Skills
  • Four-year degree AND 3-5 years of experience in the electric/gas utility field, HVAC or commercial lighting sales, multi-family facilities management, or commercial energy conservation management OR two-year degree AND 5-7 years of experience in the electric/gas utility field, HVAC or commercial lighting sales, multi-family facilities management, or commercial energy conservation management.
  • Strong sales and/or customer service communication skills, both verbally and in writing, that authentically build trust and influence without authority.
  • Strong project management skills, managing scope, schedule, budget, and deliverables while meeting client expectations.
  • Proven ability to coordinate, guide, and review work from staff and partners to ensure quality and accountability.
  • Detailed and organized self-starter with the ability to prioritize a workload and proactively identify and resolve problems.
  • Proficiency in Microsoft Office applications is essential, with a strong emphasis on Teams for collaboration, Excel for data analysis, and Word for producing technical reports.
  • Must be willing and able to contribute in a team environment, while also possessing the capability to perform work independently.
  • Must be able to travel up to 40% of time for customer meetings including occasional overnight travel.

Preferred Skills
  • Previous experience supporting staff performing proactive customer engagement activities.
  • Knowledge of building systems, energy efficiency, and how customers make decisions regarding energy usage.
  • Knowledge of energy and finance calculation concepts such as kWh, Btu, Dth, simple paybacks, and ROI.
  • Strong data entry skills to enter information in tracking systems/databases and ability to analyze and interpret the data to solve practical problems.
  • Familiarity with project management software such as Asana or Deltek Vantagepoint.
  • Ability to coordinate travel logistics for off-site activity.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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