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Customer Engagement Jobs (NOW HIRING)

unigroup

Customer Engagement Specialist

Saint Louis, MO · On-site +1

What you will do As a Customer Engagement Specialist, you will be the first point of contact for potential customers who are planning one of life's biggest transitions, a move. Through inbound and ...

Seminole Gaming

DIRECTOR CUSTOMER ENGAGEMENT

The Customer Engagement Director will collaborate with stakeholders to define and implement the company's overall customer experience strategy, including web, mobile, CRM, SMS, push messaging, email ...

ARS

Customer Engagement Representative

San Jose, CA

$20 - $30/hr

This is a sales role focused on customer engagement, lead generation, and appointment setting by introducing customers to our home comfort solutions, energy-saving upgrades, and indoor air quality ...

Ema

Customer Engagement Manager

San Francisco, CA · On-site

The Role The Customer Engagement Manager owns a portfolio of strategic enterprise accounts end-to-end: every engagement, every outcome, every relationship, every expansion opportunity. Think of this ...

Ema

Customer Engagement Manager

Bodega Bay, CA · On-site

The Role The Customer Engagement Manager owns a portfolio of strategic enterprise accounts end-to-end: every engagement, every outcome, every relationship, every expansion opportunity. Think of this ...

Motorola

Customer Engagement Specialist

Chicago, IL · On-site

$50K - $52K/yr

Department Overview The Customer Engagement Specialist manages regional account relationships for Motorola Solutions, providing dedicated support within assigned territories. By strategically ...

SORACOM

Customer Engagement Specialist

Seattle, WA · On-site +1

The Customer Engagement team plays a critical role in the growth of our organization. We are looking for individuals who are great team players, enjoy working in a collaborative environment, while ...

SORACOM

Customer Engagement Specialist

Portland, OR · Remote

The Customer Engagement team plays a critical role in the growth of our organization. We are looking for individuals who are great team players, enjoy working in a collaborative environment, while ...

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Customer Engagement information

See salary details

$23K

$47K

$72.5K

How much do customer engagement jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer engagement in the United States is $46,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $55,500.00 per year, depending on experience, location, and employer.

What is customer engagement?

Customer engagement refers to the interactions and relationships that a business builds with its customers across various channels and touchpoints. It involves actively communicating with customers, understanding their needs, and providing value through personalized experiences, support, and services. Effective customer engagement helps increase satisfaction, loyalty, and long-term customer retention, which are critical for business growth. Strategies can include email marketing, social media interaction, customer feedback programs, and loyalty rewards.

What are some common challenges faced in a Customer Engagement role, and how can they be addressed?

One common challenge in a Customer Engagement role is handling diverse customer expectations while maintaining consistent and positive interactions. This can include managing high volumes of inquiries, addressing concerns efficiently, and personalizing communication to foster loyalty. Successful professionals often rely on strong communication skills, empathy, and effective use of CRM tools to track interactions and follow up promptly. Collaborating closely with sales, support, and marketing teams also helps to ensure a seamless customer experience and enables proactive problem-solving.

What are the key skills and qualifications needed to thrive in Customer Engagement, and why are they important?

To excel in Customer Engagement, strong communication, problem-solving, and interpersonal skills are essential, often supported by a background in marketing, sales, or customer service. Familiarity with customer relationship management (CRM) systems, analytics platforms, and digital communication tools is typically required. Empathy, active listening, and adaptability help professionals build rapport and respond effectively to diverse customer needs. These skills are vital for fostering loyalty, driving satisfaction, and ensuring successful long-term relationships with customers.

What is the difference between Customer Engagement vs Customer Service?

AspectCustomer EngagementCustomer Service
Primary FocusBuilding long-term relationships and brand loyaltyAssisting customers with immediate issues and inquiries
Skills RequiredCommunication, relationship management, marketingProblem-solving, communication, product knowledge
Work EnvironmentMarketing teams, social media, CRM platformsCall centers, support desks, retail stores
GoalsEnhance customer experience, increase retentionResolve customer issues quickly and effectively

While both roles involve interacting with customers, Customer Engagement focuses on fostering ongoing relationships and brand loyalty, often through marketing and personalized communication. Customer Service centers on addressing immediate customer needs and resolving issues efficiently. Understanding these differences helps organizations tailor their strategies to improve overall customer satisfaction and retention.

More about Customer Engagement jobs
What cities are hiring for Customer Engagement jobs? Cities with the most Customer Engagement job openings:
What are the most commonly searched types of Customer Engagement jobs? The most popular types of Customer Engagement jobs are:
What states have the most Customer Engagement jobs? States with the most job openings for Customer Engagement jobs include:
What job categories do people searching Customer Engagement jobs look for? The top searched job categories for Customer Engagement jobs are:
Customer Engagement jobs near you
Infographic showing various Customer Engagement job openings in the United States as of June 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 72% Physical, 3% Hybrid, and 25% Remote job distribution, with an average salary of $46,962 per year, or $22.6 per hour.

Customer Engagement Advocate

Carrier Sales & Distribution LLC

Carrollton, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

CE HQ currently has an exciting Customer Engagement Advocate opportunity
Company Website: www.carrierenterprise.com
Introduction:
Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through licensed HVAC/R dealers and contractors. CE operates primarily in the business-to-business environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliver and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. CE offers customers a wide range of HVAC/R product lines, competitive pricing, best in class customer service and valuable, timesaving services that positions CE as an industry leader. With over 200+ locations, in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada there is a location to service our customers HVAC/R needs.
SUMMARY
The Customer Engagement Advocate is a key member of the company's growth initiative to enhance CE's Customer Experience. Reporting to the Customer Engagement Manager, this position will provide support for customers utilizing our digital platforms/resources. In this role, the right candidate will have a sales/service minded attitude interacting with a high volume of customers via chat, emails, and online requests. All our Customer Care Representatives are trained to understand the full menu of our service offerings, and to provide our customers with exceptional service.
Essential Role, Activities and Responsibilities:
  • Daily interaction with our customers in a friendly, courteous, efficient and professional manner.
  • Communicate effectively with a sense of urgency with customers through the various digital and online channels, including email, eCommerce and chat.
  • Ability to multi-task while providing a high level of customer service.
  • Chat Agents take up to 3 chats at a time simultaneously.
  • Demonstrates active listening skills, builds customer confidence while being committed to enhancing customer satisfaction.
  • Must be able to sort through complex issues independently and make difficult decisions with confidence.
  • Individual must make timely decisions and exercise sound judgement based on facts while meeting established deadlines.
  • Ability to research, navigate and identify exact resource to resolve customer issues/complaints through independent or collaborative teamwork.
  • Maintain knowledge of new and existing products by participating in physical or virtual trainings, reviewing online catalogs and websites.
  • Participate as required in inventory planning/tracking initiatives to support inventory needs by reviewing and communicating regional backorder patterns to planners.
  • Ability to process orders, forms, applications and recommend product accessories.
  • Simultaneously document customer interactions, transactions, comments and complaints using provided CRM/Salesforce during customer engagement.
  • Communicating and coordinating with colleagues as necessary to ensure customer satisfaction.
  • Facilitate product, system and procedural training to new hire employees.

Requirements -Qualifications
  • A minimum of 1 year of experience in a customer support role such as outbound calling, call center, various online channels, etc.
  • Must be well organized, detail oriented and multi-task, as you must switch between multiple systems.
  • Must have experience, preferably in a high-volume fast paced Customer Service and sales environment with tech-savviness.
  • Must possess proficiency in the use of digital applications such as CRM/Salesforce.
  • Must have a strong work ethic, high energy, enthusiasm, and a desire to succeed and learn for future growth and development opportunities.
  • Must be a team player, articulate and possess excellent verbal and written communication skills.
  • Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs.

Benefits:
Health Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance (Short-term and Long-term)
Employee Assistance Program (EAP)
Tuition Reimbursement & Professional Development
Paid Vacation & Sick time
Company Paid Holiday's
401(k) Plan with Employer Match
Employee Discount Program
Invitation to Apply:
Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Equal Opportunity Statement:
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.
Requirements -Qualifications
  • A minimum of 1 year of experience in a customer support role such as outbound calling, call center, various online channels, etc.
  • Must be well organized, detail oriented and multi-task, as you must switch between multiple systems.
  • Must have experience, preferably in a high-volume fast paced Customer Service and sales environment with tech-savviness.
  • Must possess proficiency in the use of digital applications such as CRM/Salesforce.
  • Must have a strong work ethic, high energy, enthusiasm, and a desire to succeed and learn for future growth and development opportunities.
  • Must be a team player, articulate and possess excellent verbal and written communication skills.
  • Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs.

Apply