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Customer Development Manager Jobs in Rochester, NY

Johnson Controls

Fire Sales Manager

Rochester, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Fire Sales Manager Johnson Controls, a global leader in thermal management, mission-critical ... Develop business plans that cover market coverage, staffing, strategic customer development, sales ...

Johnson Controls

Fire Sales Manager

Rochester, NY · On-site

$97K - $152K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Fire Sales Manager Johnson Controls, a global leader in thermal management, mission-critical ... Develop business plans that cover market coverage, staffing, strategic customer development, sales ...

Johnson Controls

Fire Sales Manager

Rochester, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Fire Sales Manager Johnson Controls, a global leader in thermal management, mission-critical ... Develop business plans that cover market coverage, staffing, strategic customer development, sales ...

Advanced Medical Supply

Medical Sales - DME

Rochester, NY · On-site

$85K - $115K/yr

Understand and execute sales territory management and customer development. * Establish and maintain excellent communications and sound working relationships with physicians and healthcare providers.

Advanced Medical Supply

Medical Sales - DME

Rochester, NY · On-site

$85K - $115K/yr

Understand and execute sales territory management and customer development. * Establish and maintain excellent communications and sound working relationships with physicians and healthcare providers.

Webbing

Customer Success Manager

York, NY · On-site +1

Description The Customer Success Manager (CSM) manages a portfolio of strategic customers across ... The opportunity for professional development within a reputable international innovative and ...

Gleason

Customer Program Manager

Rochester, NY · On-site

$80K - $120K/yr

  • Retirement

Formal and informal Development opportunities. SUMMARY: The Customer Program Manager is responsible for leading all stages of the customers program or project and is the primary contact for ...

Micro Typing Systems

Customer Experience Manager

Rochester, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lead the development and optimization of customer experience center and field-based engagement ... Develop and manage end-to-end demo and reference site programs, including program strategy ...

Palmer Food Service

Corporate Executive Chef

Rochester, NY · On-site

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage culinary center food and supply costs within budgetary parameters established by the Business Development Manager * Plan and execute customer-facing events, product demonstrations, mini food ...

Paylocity

Manager Customer Service (Growth)

Pittsford, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

And if it's career development you desire, we provide that, too! At Paylocity, people matter most ... Client Services Manager Ops play a pivotal role in ensuring client satisfaction and retention. They ...

Paylocity

Manager Customer Service (Growth)

Pittsford, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

And if it's career development you desire, we provide that, too! At Paylocity, people matter most ... Client Services Manager Ops play a pivotal role in ensuring client satisfaction and retention. They ...

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Showing results 41-60

All JobsCustomer Development JobsCustomer Development Manager JobsCustomer Development Manager Jobs in Rochester, NY

Customer Development Manager information

See Rochester, NY salary details

$10.9K

$89.2K

$182.5K

How much do customer development manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer development manager in Rochester, NY is $89,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,700.00 and $110,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Development Manager, and why are they important?

To thrive as a Customer Development Manager, you need expertise in sales strategy, account management, and market analysis, often supported by a degree in business or marketing. Familiarity with CRM software, data analytics platforms, and sales automation tools is typically essential. Exceptional communication, relationship-building, and negotiation skills help you stand out in this position. These competencies are crucial for driving revenue growth, fostering long-term client partnerships, and achieving business objectives.

How does a Customer Development Manager typically collaborate with sales and marketing teams to drive business growth?

A Customer Development Manager works closely with both sales and marketing teams to identify growth opportunities and ensure that customer needs are at the forefront of business strategies. This collaboration often involves sharing market insights, co-developing customer engagement plans, and aligning on promotional activities. By bridging communication between departments, the Customer Development Manager helps to create unified approaches that enhance customer relationships and drive revenue. Regular cross-functional meetings and joint planning sessions are common practices to maintain alignment and achieve shared goals.

What is the difference between Customer Development Manager vs Sales Representative?

AspectCustomer Development ManagerSales Representative
Primary FocusBuilding long-term customer relationships and strategic growthClosing sales and meeting sales targets
Required SkillsCustomer relationship management, strategic planning, communicationPersuasion, product knowledge, negotiation
Work EnvironmentCorporate, B2B, account managementField sales, retail, direct client interaction
Common CertificationsCRM certifications, sales or marketing coursesSales certifications, product-specific training

The Customer Development Manager focuses on developing long-term relationships and strategic growth with clients, often working in B2B environments. In contrast, a Sales Representative primarily aims to close individual sales and meet targets. While both roles require strong communication skills and industry knowledge, their core objectives and daily activities differ significantly.

What job categories do people searching Customer Development Manager jobs in Rochester, NY look for?

The top searched job categories for Customer Development Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Customer Development Manager jobs?

Cities near Rochester, NY with the most Customer Development Manager job openings:

Customer Development Manager jobs near you
Infographic showing various Customer Development Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $89,219 per year, or $42.9 per hour.

Account Manager

Systems Management Planning Inc

West Henrietta, NY • On-site

Full-time

Re-posted 24 days ago

Job description

SMP has been named a top or best workplace nine times in the past six years, including Inc. Magazine's Best Workplaces, 3x Best Company to Work for in New York State, and 6x Rochester Top Workplace Award winner. For more information about working at SMP, visit https://www.smp-corp.com/careers/.
Position Overview:
Our Sales Team is seeking to hire an Account Manager who will be focused on selling SMP professional services, managed services, and product in the information technology field, particularly to executives in the State/Local Government and K12 Education space.
This role has a direct impact on the growth of our company by assisting customers with delivering strategic business outcomes, digitization, and matching best of breed solutions with customer requirements. The Enterprise Account Manager is responsible for growing top-line revenue through the discovery and acquisition of customer engagements in both new and existing clients by employing a highly consultative sales methodology.
We are looking for proven high performers who are forward-thinking, innovative, enthusiastic, and ambitious team players. Qualified candidates will be motivated self-starters with stellar academic credentials, superb judgment and communication skills and a commitment to excellence. Successful candidates will also possess the ability to thrive and grow in a fast-paced, team-oriented environment. Applicants may reside in the Rochester, Buffalo, or Syracuse area.
Responsibilities:
  • Prospect and customer development (new and existing) through a highly consultative solutions sales approach.
  • Design solutions, present and demonstrate to customers to solve their business needs/problems.
  • Create sales plans to ensure broad penetration into the large accounts within the territory including developing effective strategies for winning in a competitive environment.
  • Understand complex customer requirements on both a business and technical level.
  • Build strong relationships with technology partners and respective field representatives to gather leads and be introduced into sales opportunities.
  • Assist with providing competitive pricing analyses and product options, based on customer need
  • Remain current on industry and product knowledge, technology trends and advancements for SMP solutions.
  • Understand and articulate Professional and Managed Services options.
  • Solicit and acquire signed agreements and appropriate paperwork from clients for purchase of SMP's services.
  • Develop/maintain strong relationships and ensure timely communications with appropriate customer personnel, including senior management.
  • Provide timely and accurate reports on results as required by management.
  • Demonstrate flexibility and adaptability when assigned additional responsibilities or projects.
  • Determine deal eligibility for promotions, rebates and distributor special pricing.
  • Apply for, and manage special pricing programs, when applicable.

Qualifications:
  • Bachelor's Degree in Business, Marketing or related field, or equivalent education and experience.
  • At least seven (7) years of field sales experience in the technology industry (specifically Data Center, Collaboration and End User Computing solutions) required.
  • Solution Sales Experience with Cisco, Dell/EMC, VMware, Palo Alto, NetApp, HPE and other software sales experience required.
  • Ability to obtain and maintain appropriate professional certifications (i.e. Cisco, Dell/EMC, VMware).
  • Strong technical aptitude with the ability to quickly learn concepts related to computer system configurations.
  • Experience and knowledge of the IT Solutions market (Data Center, Collaboration, Managed Services).
  • Proven ability to sell large complex deals and meet/exceed multi-million-dollar quotas.
  • Strong understanding of common business practices in the areas of sales cycles, customer service, accounting, pricing, purchasing, shipping and billing.
  • Ability to correlate pricing strategies with company financial goals.
  • Proven track record of successful prospecting skills, finding competitive situations and successfully converting customers to their solution.
  • Excellent presentation (oral and written), face to face selling, organization and record keeping skills a must.
  • Must be proficient with MS Word, Excel.
  • Experienced with sales CRM database use and management

Preferred Skills/Certifications:
  • Well established customer relationships with CXO, VP, Director of IT level relationships preferred.
  • Managed Services sales experience a plus.

Work Environment/Physical Demands:
  • This job operates in a clerical, office setting. This position routinely uses standard office equipment such as computers and phones. While a largely sedentary role, some lifting or carrying of items up to 50 pounds may occasionally be required.
  • Travel to customer/prospect locations and SMP offices, as requested.

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