Electrical Engineer
Houston, TX · On-site
CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...
Electrical Engineer
Houston, TX · On-site
CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...
Electrical Engineer
Houston, TX · On-site
CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...
Electrical Engineer
Houston, TX · On-site
CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...
Engineering Development Program (EDP) - Major Assembly- Integration- CSAT Structures
Midland, TX · On-site
Perform hands-on assembly and integration of CSAT structures, mechanical subsystems, and flight components. * Support mechanical integration, alignment, and fastening of spacecraft assemblies ...
Engineering Development Program (EDP) - Major Assembly- Integration- CSAT Structures
Midland, TX · On-site
Perform hands-on assembly and integration of CSAT structures, mechanical subsystems, and flight components. * Support mechanical integration, alignment, and fastening of spacecraft assemblies ...
Sr. Program Manager
$110K - $111K/yr
CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...
Sr. Program Manager
$110K - $111K/yr
CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...
CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...
CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...
Engineering Development Program (EDP) - Major Assembly- Integration- CSAT Structures
Midland, TX · On-site
Perform hands-on assembly and integration of CSAT structures, mechanical subsystems, and flight components. * Support mechanical integration, alignment, and fastening of spacecraft assemblies ...
Engineering Development Program (EDP) - Major Assembly- Integration- CSAT Structures
Midland, TX · On-site
Perform hands-on assembly and integration of CSAT structures, mechanical subsystems, and flight components. * Support mechanical integration, alignment, and fastening of spacecraft assemblies ...
CSAT Solutions is seeking an experienced Human Resources Director. This role is a key partner to leadership, responsible for ensuring compliance, supporting employee engagement, overseeing safety ...
CSAT Solutions is seeking an experienced Human Resources Director. This role is a key partner to leadership, responsible for ensuring compliance, supporting employee engagement, overseeing safety ...
CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...
CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...
Engineering Manager
Houston, TX · On-site
CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...
Engineering Manager
Houston, TX · On-site
CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...
Quality Manager
Houston, TX · On-site
CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...
Quality Manager
Houston, TX · On-site
CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...
Quality Manager
Houston, TX · On-site
CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...
Quality Manager
Houston, TX · On-site
CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...
Materials Manager
Houston, TX · On-site
CSAT Solutions has always emphasized that outstanding people are the key to our success. We are hoping to find a qualified and innovative professional to fill the position of Materials Manager for ...
Materials Manager
Houston, TX · On-site
CSAT Solutions has always emphasized that outstanding people are the key to our success. We are hoping to find a qualified and innovative professional to fill the position of Materials Manager for ...
Human Resources Director
Houston, TX · On-site
CSAT Solutions is seeking an experienced Human Resources Director. This role is a key partner to leadership, responsible for ensuring compliance, supporting employee engagement, overseeing safety ...
Human Resources Director
Houston, TX · On-site
CSAT Solutions is seeking an experienced Human Resources Director. This role is a key partner to leadership, responsible for ensuring compliance, supporting employee engagement, overseeing safety ...
Senior Recruiter
Houston, TX · On-site
CSAT Solutions has always emphasized that outstanding people are the key to our success. We are currently hiring for an onsite Senior Recruiter to assist with the organization's recruiting efforts.
Senior Recruiter
Houston, TX · On-site
CSAT Solutions has always emphasized that outstanding people are the key to our success. We are currently hiring for an onsite Senior Recruiter to assist with the organization's recruiting efforts.
Process Engineer
Houston, TX · On-site
CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...
Process Engineer
Houston, TX · On-site
CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...
Automation Engineer
Houston, TX · On-site
CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...
Automation Engineer
Houston, TX · On-site
CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...
CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...
CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...
Materials Manager
Houston, TX · On-site
CSAT Solutions has always emphasized that outstanding people are the key to our success. We are hoping to find a qualified and innovative professional to fill the position of Materials Manager for ...
Materials Manager
Houston, TX · On-site
CSAT Solutions has always emphasized that outstanding people are the key to our success. We are hoping to find a qualified and innovative professional to fill the position of Materials Manager for ...
Engineering Manager
Houston, TX · On-site
CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...
Engineering Manager
Houston, TX · On-site
CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...
CSAT Solutions has always emphasized that outstanding people are the key to our success. We are currently hiring for an onsite Senior Recruiter to assist with the organization's recruiting efforts.
New
CSAT Solutions has always emphasized that outstanding people are the key to our success. We are currently hiring for an onsite Senior Recruiter to assist with the organization's recruiting efforts.
New
Csat information
What is a CSAT role?
CSAT roles refer to positions focused on Customer Satisfaction (CSAT), which involves measuring and improving how happy customers are with a company's products, services, or support. People working in CSAT typically collect feedback, analyze satisfaction data, and implement strategies to enhance the customer experience. These roles are common in customer service, support, and success teams and are crucial for maintaining high customer retention and loyalty. CSAT specialists often collaborate with various departments to address issues and drive continuous improvement.
What are common challenges faced by professionals working in Customer Satisfaction (CSAT) roles, and how can they address them effectively?
Professionals in CSAT roles often encounter challenges such as managing high volumes of customer feedback, addressing negative responses constructively, and ensuring timely follow-up on issues. These roles require strong communication skills and the ability to remain empathetic and solution-oriented, even in the face of criticism. Successful CSAT professionals leverage data analysis tools to identify trends, collaborate closely with customer service and product teams, and prioritize continuous improvement to enhance the overall customer experience.
What are the key skills and qualifications needed to thrive as a Customer Satisfaction (CSAT) analyst, and why are they important?
To thrive as a Customer Satisfaction (CSAT) Analyst, you need strong analytical skills, attention to detail, and experience with customer service metrics, typically supported by a degree in business, marketing, or a related field. Familiarity with data analysis tools like Excel, survey platforms, and CRM systems is commonly required. Excellent communication, problem-solving abilities, and a customer-centric mindset help you interpret feedback and collaborate with various teams. These skills are crucial for accurately measuring customer satisfaction and driving improvements that enhance overall customer experience.
What is the difference between Csat vs Customer Service Representative?
| Aspect | Csat | Customer Service Representative |
|---|---|---|
| Required Credentials | Often none or basic certifications | High school diploma; sometimes additional training |
| Work Environment | Call centers, online support, retail | Call centers, retail stores, corporate offices |
| Industry Usage | Customer satisfaction measurement role | Direct customer interaction role |
| Search/Comparison Intent | Understanding customer satisfaction metrics | Customer support jobs, roles in customer service |
Csat (Customer Satisfaction Score) is a metric used to evaluate customer satisfaction levels, often collected through surveys. A Customer Service Representative (CSR) is a role responsible for directly assisting customers. While Csat measures the quality of service provided, a CSR is the individual delivering that service. Both are integral to customer service but serve different functions within the industry.
More about Csat jobs
What states have the most Csat jobs?
States with the most job openings for Csat jobs include:
What job categories do people searching Csat jobs look for?
The top searched job categories for Csat jobs are:
Full-time
This job post has expired today. Applications are no longer accepted.
Job description
CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly motivated individual with an entrepreneurial spirit, CSAT Solutions may have a career for you. We invite you to explore the current opportunities available at CSAT Solutions.
We are currently seeking qualified candidates to fill the role of a Electrical Engineer for AI server repair.
Role and Responsibilities
Education, Training and Skills
CSAT Solutions LP is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status.
We are currently seeking qualified candidates to fill the role of a Electrical Engineer for AI server repair.
Role and Responsibilities
- Provide electrical engineering expertise supporting the diagnosis, failure analysis, repair, testing, and continuous improvement of AI servers, GPU platforms, server motherboards, power systems, networking hardware, storage systems, and other high-performance computing equipment.
- Lead engineering projects to identify electrical and hardware design issues in customer products and partner with customers and OEM engineering teams to implement containment, corrective, and preventive actions.
- Develop and perform advanced electrical troubleshooting and failure analysis at the system, board, and component levels to identify root causes of intermittent, complex, and repeat failures.
- Analyze schematics, PCB layouts, circuit designs, component specifications, test results, firmware interactions, and electrical measurements to isolate hardware failures.
- Develop and maintain closed-loop failure analysis and knowledge-management processes that capture repair findings and translate them into improved diagnostics, repair procedures, and technician capabilities.
- Lead investigations of pervasive or difficult-to-diagnose hardware issues and provide technical recommendations to Operations, Quality, Engineering, and customer teams.
- Develop and maintain engineering training materials and technical troubleshooting guides for new AI server platforms, hardware revisions, diagnostic methods, and repair technologies.
- Support New Product Introduction (NPI) activities by evaluating repairability, test coverage, diagnostics, tooling, component availability, technical documentation, and technician training requirements.
- Direct and provide technical guidance to engineering technicians and other support personnel performing analysis, testing, prototyping, validation, and troubleshooting activities.
- Support corrective and preventive action (CAPA), Failure Mode and Effects Analysis (FMEA), Design of Experiments (DOE), and other structured problem-solving activities.
- Identify opportunities for automation, improved test coverage, predictive diagnostics, and data-driven troubleshooting to improve repair quality and operational efficiency.
- Support customer audits, engineering reviews, quality investigations, and technical escalations.
- Perform other engineering projects and duties as assigned.
Education, Training and Skills
- Bachelor's degree in Electrical Engineering, Computer Engineering, Electronics Engineering, or a related technical discipline required; Master's degree preferred.
- Minimum five (5) years of engineering experience supporting electronics manufacturing, server repair, OEM manufacturing, or high-technology service operations. 2-3 years of AI server experience strongly preferred
- Experience supporting AI servers, GPU platforms, enterprise computing hardware, networking equipment, or data center infrastructure strongly preferred.
- Demonstrated experience leading New Product Introduction (NPI), engineering validation, and production readiness activities.
- Strong knowledge of component-level troubleshooting, electronic diagnostics, digital and analog circuit analysis, power systems, firmware, and embedded hardware preferred.
- Experience developing automated test systems, diagnostic tools, repair procedures, and manufacturing process controls.
- Proven expertise in root cause analysis, corrective and preventive actions (CAPA), Failure Mode and Effects Analysis (FMEA), statistical process control (SPC), and reliability engineering.
- Lean Six Sigma Black Belt or equivalent continuous improvement certification preferred.
- Strong understanding of engineering drawings, schematics, PCB layouts, bills of materials (BOMs), specifications, and engineering change management processes.
- Experience managing engineering capital projects, budgets, and resource planning.
- Advanced analytical, technical writing, and project management skills.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Project, and Visio); experience with ERP, PLM, MES, and engineering data management systems preferred.
- Excellent communication and presentation skills with the ability to interface effectively with customers, suppliers, and executive leadership.
- Demonstrated ability to manage multiple priorities in a fast-paced, high-growth technical environment with minimal supervision.
CSAT Solutions LP is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status.
About CSAT SOLUTIONS
Sourced by ZipRecruiter
Industry
Computer and peripheral equipment manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Houston, TX, US
Year founded
1992