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Csat Jobs in Michigan (NOW HIRING)

InvestNext

Product Support Specialist

Detroit, MI · On-site +1

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Own CSAT scores, connecting with unsatisfied customers to provide a solution * Monitor and own incoming customer reviews, following up where needed to improve a customer's experience * Join the team ...

Insulet Corporation

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Translate data (retention, churn, CSAT, adoption) into actionable insights, identifying risks and opportunities * Evaluate effectiveness and ROI of retention initiatives; continuously refine programs ...

Ford Motor Company

Customer Experience Manager

Detroit, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Support peers in monitoring the performance of designed experiences using key CX metrics (e.g., NPS, CSAT, retention indicators) and rapidly iterate based on real-world results. Design & Strategy ...

Black & Veatch

OnSite Cybersecurity Custodian

Ann Arbor, MI · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

CFAT / Cyber Site Acceptance Testing (CSAT) Support * Support pre-CFAT readiness and participate invendor CFATactivities as required (travel required). * Validate cybersecurity controls prior to ...

LayerCake

Dedicated Support Analyst I

Dearborn Heights, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

CSAT = 95% positive * Response SLA = 98% * Resolution Plan SLA = 95% * First Time Resolution: Improving trend * Ticket Reopen Rate = 8% * Scheduled Ticket On-Time Performance = 98% * Time Entry ...

VEHLO

Director, Customer Support

Troy, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

CSAT, NPS, first-response time, resolution time, ticket backlog, escalation rate, and cost-per-ticket * Build and continuously optimize support workflows, tooling (helpdesk/CRM platforms), knowledge ...

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Showing results 1-20

All JobsCsat JobsCsat Jobs in Michigan

Csat information

See Michigan salary details

$38.6K

$91.2K

$146.2K

How much do csat jobs pay per year?

As of Aug 18, 2026, the average yearly pay for csat in Michigan is $91,156.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,591.00 and $146,215.00 per year, depending on experience, location, and employer.

What is a CSAT role?

CSAT roles refer to positions focused on Customer Satisfaction (CSAT), which involves measuring and improving how happy customers are with a company's products, services, or support. People working in CSAT typically collect feedback, analyze satisfaction data, and implement strategies to enhance the customer experience. These roles are common in customer service, support, and success teams and are crucial for maintaining high customer retention and loyalty. CSAT specialists often collaborate with various departments to address issues and drive continuous improvement.

What are common challenges faced by professionals working in Customer Satisfaction (CSAT) roles, and how can they address them effectively?

Professionals in CSAT roles often encounter challenges such as managing high volumes of customer feedback, addressing negative responses constructively, and ensuring timely follow-up on issues. These roles require strong communication skills and the ability to remain empathetic and solution-oriented, even in the face of criticism. Successful CSAT professionals leverage data analysis tools to identify trends, collaborate closely with customer service and product teams, and prioritize continuous improvement to enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Satisfaction (CSAT) analyst, and why are they important?

To thrive as a Customer Satisfaction (CSAT) Analyst, you need strong analytical skills, attention to detail, and experience with customer service metrics, typically supported by a degree in business, marketing, or a related field. Familiarity with data analysis tools like Excel, survey platforms, and CRM systems is commonly required. Excellent communication, problem-solving abilities, and a customer-centric mindset help you interpret feedback and collaborate with various teams. These skills are crucial for accurately measuring customer satisfaction and driving improvements that enhance overall customer experience.

What is the difference between Csat vs Customer Service Representative?

AspectCsatCustomer Service Representative
Required CredentialsOften none or basic certificationsHigh school diploma; sometimes additional training
Work EnvironmentCall centers, online support, retailCall centers, retail stores, corporate offices
Industry UsageCustomer satisfaction measurement roleDirect customer interaction role
Search/Comparison IntentUnderstanding customer satisfaction metricsCustomer support jobs, roles in customer service

Csat (Customer Satisfaction Score) is a metric used to evaluate customer satisfaction levels, often collected through surveys. A Customer Service Representative (CSR) is a role responsible for directly assisting customers. While Csat measures the quality of service provided, a CSR is the individual delivering that service. Both are integral to customer service but serve different functions within the industry.

What are popular job titles related to Csat jobs in Michigan?

For Csat jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Csat jobs in Michigan look for?

The top searched job categories for Csat jobs in Michigan are:

Csat jobs near you
Infographic showing various Csat job openings in Michigan as of August 2026, with employment types broken down into 89% Full Time, 6% Part Time, 2% Temporary, and 3% Contract. Highlights an 71% Physical, 6% Hybrid, and 23% Remote job distribution, with an average salary of $91,156 per year, or $43.8 per hour.

Product Support Specialist

InvestNext

Detroit, MI • On-site, Remote

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

About InvestNext
Simplifying real estate investment, amplifying opportunity, built to scale.
At InvestNext, we're building a connected real estate investment management platform that gives GPs and Investor Relations teams the essential tools to cultivate strong investor relationships, reduce administrative expenses, and grow portfolios.
Inspired by our Detroit roots, we're democratizing real estate investing for all, andreshaping the future with the same grit and bold vision that has driven Detroit's resurgence. For us, democratizing real estate investing is more than just a mission-it's a movement. We're creating accessible pathways for everyone to engage in wealth-building opportunities, transforming how people invest and secure their futures.
A mission focused on real transformation. We're building a diverse team that's passionate about our culture, our product, and our purpose. Joining us isn't just about a job-it's about aligning with a movement that combines professional growth with genuine community change. Here, you're not just building a career; you're helping redefine the future of real estate investing.
Product Support Specialist - Remote US or Canada
As the face of our brand and the first-line support for our customers, you will become an expert on our customers in the real estate industry and on the quickly developing InvestNext suite of products and services. A willingness to troubleshoot ambiguous issues, an ability to connect empathetically, and adaptability to a growing business are a must for this position. As part of a growing company, you will be expected to take ownership of your work and have opportunities to help shape the team, product, and company.
Who We Are
The Product Support team at InvestNext is a passionate, driven group committed to delivering exceptional customer support. We take pride in helping our customers succeed, constantly seeking opportunities to learn, grow, and enhance both our skills and the customer experience. As a team, we wear many hats, adapt to challenges, and collaborate to improve our processes and software. Beyond work, we enjoy lively brainstorming sessions, sharing our hobbies, and bonding over our love for animals and plants. We celebrate our unique perspectives while appreciating what brings us together, fostering a supportive and dynamic team culture.
In this role, you will
  • Monitor the support inbox and optimize workflows to drive down response time
  • Communicate with customers via phone, email, chat, and video calls, determining the best method based on their needs
  • Own CSAT scores, connecting with unsatisfied customers to provide a solution
  • Monitor and own incoming customer reviews, following up where needed to improve a customer's experience
  • Join the team stand-up to touch base and share priorities and any roadblocks.
  • Troubleshoot issues that users experience and provide recommended solutions to the product development team
  • Assist new customers with their transition onto the platform, including training and coaching
  • Monitor self-serve customer resources (support articles and videos) to ensure they are in tiptop shape
  • Assist with testing newly released features and developing training materials to help promote usage across customers

If you're right for this role, you
  • Have 2+ years of customer support experience in a SaaS environment
  • Excel at communicating effectively across various channels, including chat, email, phone, and video calls.
  • Thrive in troubleshooting ambiguous or complex issues, leveraging your analytical and problem-solving skills to find solutions.
  • Are proficient in support tools and platforms like Zendesk, Intercom, Salesforce, or similar systems, and can effectively manage workflows to improve response times.
  • Are self-motivated and eager to learn, quickly adapting to new tools, technologies, and the evolving demands of a growing company.

Our Tech Stack
  • Salesforce
  • Intercom
  • Asana
  • G-Suite
  • Atlassian (Jira & Confluence)
  • Slack

Metrics That Matter
  • CSAT
  • First Response Time
  • Time to Close
  • Quality %

Compensation
We're committed to paying fairly and competitively and utilize market data as a starting point when developing total compensation for all roles. We consider skill requirements, role responsibilities, pay equity, and our company's sustainability to develop our standardized salary bands across the company.
Benefits
  • Fully remote work, within the US and Canada
  • Robust 99% employer-paid medical, dental, and vision insurance
  • 401k with 100% employer match, up to 4% of your annual salary
  • Generous monthly allowance to support your wellness and remote work
  • Uncapped paid time off, with a required minimum to support our team's work-life balance and help avoid burnout
  • 11 company-wide holidays per year
  • 16 weeks of paid parental leave
  • Travel to spend time with the team, including company-wide offsites
  • Laptop of choice

Salary
In addition to our robust benefits, the salary for this role is determined with the consideration of experience and role expectations, in alignment with our salary bands. The salary for this mid level Product Support Specialist role ranges from $60,000 to $70,000 per year for this role.
Equity Grant
As a reflection of our core principle See it, Own it, we believe ownership empowers folks to do their best work and be fulfilled with real outcomes. All employees receive an equity grant in alignment with standardized allocations to remove bias in our grant process.

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