Carrier Satisfaction (CSAT/NPS) * On-Time Performance * Tender Acceptance Rate * Reduction in Carrier Churn * Issue Resolution Time * Strategic Carrier Coverage vs. Spot Market Utilization * Carrier ...
Quick apply
Carrier Satisfaction (CSAT/NPS) * On-Time Performance * Tender Acceptance Rate * Reduction in Carrier Churn * Issue Resolution Time * Strategic Carrier Coverage vs. Spot Market Utilization * Carrier ...
Senior Manager, Patient Experience
Columbus, OH · On-site
$85K - $105K/yr
Own execution-level performance against patient experience KPIs (CSAT, NPS, resolution time, service level targets) across the accounts and teams you oversee. * Escalation management: Serve as the ...
Senior Manager, Patient Experience
Columbus, OH · On-site
$85K - $105K/yr
Own execution-level performance against patient experience KPIs (CSAT, NPS, resolution time, service level targets) across the accounts and teams you oversee. * Escalation management: Serve as the ...
Leverage deep knowledge of DTC beauty and e-commerce consumer behavior to drive high satisfaction (CSAT), customer lifetime value (LTV), and brand loyalty. * Track and manage business KPIs to achieve ...
Quick apply
Leverage deep knowledge of DTC beauty and e-commerce consumer behavior to drive high satisfaction (CSAT), customer lifetime value (LTV), and brand loyalty. * Track and manage business KPIs to achieve ...
Leverage deep knowledge of DTC beauty and e-commerce consumer behavior to drive high satisfaction (CSAT), customer lifetime value (LTV), and brand loyalty. * Track and manage business KPIs to achieve ...
Leverage deep knowledge of DTC beauty and e-commerce consumer behavior to drive high satisfaction (CSAT), customer lifetime value (LTV), and brand loyalty. * Track and manage business KPIs to achieve ...
Senior Manager, Patient Experience
Columbus, OH · On-site
$85K - $105K/yr
Own execution-level performance against patient experience KPIs (CSAT, NPS, resolution time, service level targets) across the accounts and teams you oversee. * Escalation management: Serve as the ...
Quick apply
Senior Manager, Patient Experience
Columbus, OH · On-site
$85K - $105K/yr
Own execution-level performance against patient experience KPIs (CSAT, NPS, resolution time, service level targets) across the accounts and teams you oversee. * Escalation management: Serve as the ...
Leverage deep knowledge of DTC beauty and e-commerce consumer behavior to drive high satisfaction (CSAT), customer lifetime value (LTV), and brand loyalty. * Track and manage business KPIs to achieve ...
Leverage deep knowledge of DTC beauty and e-commerce consumer behavior to drive high satisfaction (CSAT), customer lifetime value (LTV), and brand loyalty. * Track and manage business KPIs to achieve ...
Senior Manager, Patient Experience
Columbus, OH · On-site
$85K - $105K/yr
Own execution-level performance against patient experience KPIs (CSAT, NPS, resolution time, service level targets) across the accounts and teams you oversee. * Escalation management: Serve as the ...
Senior Manager, Patient Experience
Columbus, OH · On-site
$85K - $105K/yr
Own execution-level performance against patient experience KPIs (CSAT, NPS, resolution time, service level targets) across the accounts and teams you oversee. * Escalation management: Serve as the ...
... and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases Work on value-adding activities such Knowledge base update & management, Training s, coaching analysts ...
... and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases Work on value-adding activities such Knowledge base update & management, Training s, coaching analysts ...
Satisfaction: post-session CSAT, confidence uplift, reduced "how do I start" tickets Nice-to-Have (Differentiators) * Experience in regulated industries (insurance/financial services) and compliance ...
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Satisfaction: post-session CSAT, confidence uplift, reduced "how do I start" tickets Nice-to-Have (Differentiators) * Experience in regulated industries (insurance/financial services) and compliance ...
Delivery Manager
Columbus, OH · On-site
$140K - $150K/yr
... CSAT/CSI) and engagement health • Represent TCS as the face of delivery at onsite 2. End-to-End Service Ownership (Across Towers/Portfolios) • Drive integrated delivery across various portfolios ...
Delivery Manager
Columbus, OH · On-site
$140K - $150K/yr
... CSAT/CSI) and engagement health • Represent TCS as the face of delivery at onsite 2. End-to-End Service Ownership (Across Towers/Portfolios) • Drive integrated delivery across various portfolios ...
Translate data (retention, churn, CSAT, adoption) into actionable insights, identifying risks and opportunities * Evaluate effectiveness and ROI of retention initiatives; continuously refine programs ...
Translate data (retention, churn, CSAT, adoption) into actionable insights, identifying risks and opportunities * Evaluate effectiveness and ROI of retention initiatives; continuously refine programs ...
Define and track product KPIs such as AHT reduction, automation rate, CSAT improvement, and cost efficiency. * Analyze performance data and user feedback to inform product iterations and enhancements.
Define and track product KPIs such as AHT reduction, automation rate, CSAT improvement, and cost efficiency. * Analyze performance data and user feedback to inform product iterations and enhancements.
INTEGRATION ARCHITECT L2
Columbus, OH · On-site
$100 - $185/hr
... CSAT, delivery as per cost, quality and timelines, Identify and develop reusable components, Recommend tools for reuse, automation for improved productivity and reduced cycle times 4. Capability ...
INTEGRATION ARCHITECT L2
Columbus, OH · On-site
$100 - $185/hr
... CSAT, delivery as per cost, quality and timelines, Identify and develop reusable components, Recommend tools for reuse, automation for improved productivity and reduced cycle times 4. Capability ...
Demonstrated ability to use data to diagnose root causes, measure resolution effectiveness, and drive continuous improvement (e.g., resolution time, reopen rate, CSAT/tNPS). * Excellent written and ...
Demonstrated ability to use data to diagnose root causes, measure resolution effectiveness, and drive continuous improvement (e.g., resolution time, reopen rate, CSAT/tNPS). * Excellent written and ...
Gather and synthesize feedback and product signals - both active (e.g., CSAT) and passive (e.g., Adobe Analytics) - to identify opportunities, prioritize work, and measure impact. * Partner with ...
New
Gather and synthesize feedback and product signals - both active (e.g., CSAT) and passive (e.g., Adobe Analytics) - to identify opportunities, prioritize work, and measure impact. * Partner with ...
New
Patient Navigator (Northeast Region)
Columbus, OH · On-site
$75K - $139K/yr
Familiarity with tracking and driving key operational metrics such as Time to Treatment, Cost per Interaction, and Patient CSAT. Location * This role is based in Full-Time Remote, within a 100-mile ...
Patient Navigator (Northeast Region)
Columbus, OH · On-site
$75K - $139K/yr
Familiarity with tracking and driving key operational metrics such as Time to Treatment, Cost per Interaction, and Patient CSAT. Location * This role is based in Full-Time Remote, within a 100-mile ...
Kyriba Implementation Associate Manager
Columbus, OH · On-site
$106 - $132/hr
Evidence of measurable client satisfaction (references, CSAT improvements) and adoption outcomes. Benefits that Benefit You: We want to cultivate a thriving culture and company--and we know that your ...
Kyriba Implementation Associate Manager
Columbus, OH · On-site
$106 - $132/hr
Evidence of measurable client satisfaction (references, CSAT improvements) and adoption outcomes. Benefits that Benefit You: We want to cultivate a thriving culture and company--and we know that your ...
Ability to leverage analytics and performance metrics (CSAT, TTV, Adoption, etc.) to make strategic decisions. * A passion for technical excellence, solution architecture, and building long-lasting ...
Ability to leverage analytics and performance metrics (CSAT, TTV, Adoption, etc.) to make strategic decisions. * A passion for technical excellence, solution architecture, and building long-lasting ...
INTEGRATION ARCHITECT L2
Columbus, OH · On-site
$100K - $185K/yr
... CSAT, delivery as per cost, quality and timelines, Identify and develop reusable components, Recommend tools for reuse, automation for improved productivity and reduced cycle times 4. Capability ...
INTEGRATION ARCHITECT L2
Columbus, OH · On-site
$100K - $185K/yr
... CSAT, delivery as per cost, quality and timelines, Identify and develop reusable components, Recommend tools for reuse, automation for improved productivity and reduced cycle times 4. Capability ...
Implementation Consultant Senior Manager
Columbus, OH · On-site +1
Ability to leverage analytics and performance metrics (CSAT, TTV, Adoption, etc.) to make strategic decisions. * A passion for technical excellence, solution architecture, and building long-lasting ...
Implementation Consultant Senior Manager
Columbus, OH · On-site +1
Ability to leverage analytics and performance metrics (CSAT, TTV, Adoption, etc.) to make strategic decisions. * A passion for technical excellence, solution architecture, and building long-lasting ...
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Full-time
Re-posted 5 days ago
Job description
Carrier Development Manager
Join a Growing Transportation Leader and Help Build the Future of Our Carrier Network
We are seeking a relationship-driven, strategic Carrier Development Manager to strengthen carrier partnerships, improve network performance, and support long-term growth. This role serves as the bridge between carriers, operations, and sales while developing a preferred carrier network that drives service excellence and profitability.
What You Will Do
Build and maintain relationships with core and high-volume carrier partners.
Conduct regular touchpoints, quarterly business reviews, and annual in-person meetings.
Understand carrier networks, capacity, strategic lanes, and growth objectives.
Serve as the primary liaison between carriers, operations, and sales teams.
Provide carrier scorecards and actionable performance feedback.
Partner with operations to align freight opportunities with carrier networks.
Monitor service issues and proactively resolve carrier concerns.
Recruit new carriers through outreach, referrals, industry events, and market expansion initiatives.
Oversee carrier onboarding to ensure readiness and compliance.
Key Performance Metrics
Carrier Retention Rate
Core Carrier Utilization
Carrier Growth Rate
New Carrier Activation Rate
Carrier Satisfaction (CSAT/NPS)
On-Time Performance
Tender Acceptance Rate
Reduction in Carrier Churn
Issue Resolution Time
Strategic Carrier Coverage vs. Spot Market Utilization
Carrier Compliance Score
Why Join Us
Make a measurable impact on a growing transportation organization.
Help shape a best-in-class carrier network strategy.
Collaborate with high-performing sales and operations teams.
Participate in a performance-driven culture with incentive opportunities tied to retention, margin quality, and carrier development.