Systems Architect
Las Vegas, NV · On-site
$232K/yr
... CSAT Employee Net Promoter Score eNPS Platform Onboarding Metrics Return on Investment ROI Operational Cost Reduction Agent Retention Error Rate Reduction (careers.capgemini.com)
Systems Architect
Las Vegas, NV · On-site
$232K/yr
... CSAT Employee Net Promoter Score eNPS Platform Onboarding Metrics Return on Investment ROI Operational Cost Reduction Agent Retention Error Rate Reduction (careers.capgemini.com)
Head of Customer Support
$16.25 - $20.75/hr
Medical
Dental
Vision
Retirement
PTO
Deliver reporting on CSAT, NPS, SLA adherence, claims resolution, and agent productivity. * Track impact of automation/self-service on ticket volume and resolution times. * Share Voice of the ...
Head of Customer Support
$16.25 - $20.75/hr
Medical
Dental
Vision
Retirement
PTO
Deliver reporting on CSAT, NPS, SLA adherence, claims resolution, and agent productivity. * Track impact of automation/self-service on ticket volume and resolution times. * Share Voice of the ...
Sr Delivery Manager
Las Vegas, NV · On-site
Track modernization success metrics, such as Average Handle Time (AHT), First Contact Resolution (FCR), Agent CSAT/eNPS, and Platform Onboarding Time. * Ensure the modernization initiative delivers ...
Sr Delivery Manager
Las Vegas, NV · On-site
Track modernization success metrics, such as Average Handle Time (AHT), First Contact Resolution (FCR), Agent CSAT/eNPS, and Platform Onboarding Time. * Ensure the modernization initiative delivers ...
Customer Experience Associate
Reno, NV · On-site
$16.50 - $22/hr
Respond to client inquiries across multiple channels (Salesforce, email, Slack, etc.) within established SLAs (response time, resolution time, CSAT) * Acknowledge and triage incoming requests quickly ...
Customer Experience Associate
Reno, NV · On-site
$16.50 - $22/hr
Respond to client inquiries across multiple channels (Salesforce, email, Slack, etc.) within established SLAs (response time, resolution time, CSAT) * Acknowledge and triage incoming requests quickly ...
System Administrator
Reno, NV · On-site
$60K - $78K/yr
CSAT: Client satisfaction scores from ticket surveys * Quality Score: Evaluations conducted by the training and quality team * First-Touch Resolution: Tickets resolved with a single time entry
System Administrator
Reno, NV · On-site
$60K - $78K/yr
CSAT: Client satisfaction scores from ticket surveys * Quality Score: Evaluations conducted by the training and quality team * First-Touch Resolution: Tickets resolved with a single time entry
Client Support Specialist
Las Vegas, NV · On-site
$17.25 - $23.25/hr
Respond to client inquiries across multiple channels (Salesforce, email, Slack, etc.) within established SLAs (response time, resolution time, CSAT) * Acknowledge and triage incoming requests quickly ...
Client Support Specialist
Las Vegas, NV · On-site
$17.25 - $23.25/hr
Respond to client inquiries across multiple channels (Salesforce, email, Slack, etc.) within established SLAs (response time, resolution time, CSAT) * Acknowledge and triage incoming requests quickly ...
Customer Experience Associate
Reno, NV · On-site
$16.50 - $22/hr
Respond to client inquiries across multiple channels (Salesforce, email, Slack, etc.) within established SLAs (response time, resolution time, CSAT) * Acknowledge and triage incoming requests quickly ...
Customer Experience Associate
Reno, NV · On-site
$16.50 - $22/hr
Respond to client inquiries across multiple channels (Salesforce, email, Slack, etc.) within established SLAs (response time, resolution time, CSAT) * Acknowledge and triage incoming requests quickly ...
Senior Recruiter: Executive & Technical
Henderson, NV · On-site
Medical
Retirement
PTO
Stakeholder CSAT: Exec sponsor ≥4.6/5 | Candidate NPS ≥+40 * Process: Weekly SLA compliance ≥90%; strong direct-sourcing mix and cost control Why Stimulus * Growing company with meaningful ...
Quick apply
Senior Recruiter: Executive & Technical
Henderson, NV · On-site
Medical
Retirement
PTO
Stakeholder CSAT: Exec sponsor ≥4.6/5 | Candidate NPS ≥+40 * Process: Weekly SLA compliance ≥90%; strong direct-sourcing mix and cost control Why Stimulus * Growing company with meaningful ...
Senior Recruiter: Executive & Technical
Henderson, NV · On-site
$85K - $105K/yr
Medical
Retirement
PTO
Stakeholder CSAT: Exec sponsor ≥4.6/5 | Candidate NPS ≥+40 * Process: Weekly SLA compliance ≥90%; strong direct-sourcing mix and cost control Why Stimulus * Growing company with meaningful ...
Senior Recruiter: Executive & Technical
Henderson, NV · On-site
$85K - $105K/yr
Medical
Retirement
PTO
Stakeholder CSAT: Exec sponsor ≥4.6/5 | Candidate NPS ≥+40 * Process: Weekly SLA compliance ≥90%; strong direct-sourcing mix and cost control Why Stimulus * Growing company with meaningful ...
Senior Recruiter: Executive & Technical
Henderson, NV · Hybrid
Medical
Retirement
PTO
Stakeholder CSAT: Exec sponsor 4.6/5 | Candidate NPS +40 * Process: Weekly SLA compliance 90%; strong direct-sourcing mix and cost control Why Stimulus * Growing company with meaningful impact in ...
Senior Recruiter: Executive & Technical
Henderson, NV · Hybrid
Medical
Retirement
PTO
Stakeholder CSAT: Exec sponsor 4.6/5 | Candidate NPS +40 * Process: Weekly SLA compliance 90%; strong direct-sourcing mix and cost control Why Stimulus * Growing company with meaningful impact in ...
$18/hr
Medical
Dental
Vision
Retirement
PTO
Demonstrated results delivering strong FCR and CSAT/NPS performance. * Hands-on technical support experience troubleshooting device/hardware, software applications, and network connectivity issues.
$18/hr
Medical
Dental
Vision
Retirement
PTO
Demonstrated results delivering strong FCR and CSAT/NPS performance. * Hands-on technical support experience troubleshooting device/hardware, software applications, and network connectivity issues.
Customer Service Loyalty Advocate
Las Vegas, NV · On-site
$18/hr
Medical
Dental
Vision
Retirement
PTO
Demonstrated results delivering strong FCR and CSAT/NPS performance. * Hands-on technical support experience troubleshooting device/hardware, software applications, and network connectivity issues.
Customer Service Loyalty Advocate
Las Vegas, NV · On-site
$18/hr
Medical
Dental
Vision
Retirement
PTO
Demonstrated results delivering strong FCR and CSAT/NPS performance. * Hands-on technical support experience troubleshooting device/hardware, software applications, and network connectivity issues.
Customer Service Loyalty Advocate
Las Vegas, NV · On-site
$18/hr
Medical
Dental
Vision
Retirement
PTO
Demonstrated results delivering strong FCR and CSAT/NPS performance. Hands-on technical support experience troubleshooting device/hardware, software applications, and network connectivity issues.
Customer Service Loyalty Advocate
Las Vegas, NV · On-site
$18/hr
Medical
Dental
Vision
Retirement
PTO
Demonstrated results delivering strong FCR and CSAT/NPS performance. Hands-on technical support experience troubleshooting device/hardware, software applications, and network connectivity issues.
Customer Service Loyalty Advocate
$18/hr
Medical
Dental
Vision
Retirement
PTO
Demonstrated results delivering strong FCR and CSAT/NPS performance. * Hands-on technical support experience troubleshooting device/hardware, software applications, and network connectivity issues.
Customer Service Loyalty Advocate
$18/hr
Medical
Dental
Vision
Retirement
PTO
Demonstrated results delivering strong FCR and CSAT/NPS performance. * Hands-on technical support experience troubleshooting device/hardware, software applications, and network connectivity issues.
Technical Account Manager
Las Vegas, NV · On-site
... CSAT) and take corrective action before issues escalate • Identify and triage technical risks--underutilization, configuration drift, pending hardware end-of-life--before they become escalations ...
Technical Account Manager
Las Vegas, NV · On-site
... CSAT) and take corrective action before issues escalate • Identify and triage technical risks--underutilization, configuration drift, pending hardware end-of-life--before they become escalations ...
Customer Service Loyalty Advocate
Las Vegas, NV · On-site
$18/hr
Medical
Dental
Vision
Retirement
PTO
Demonstrated results delivering strong FCR and CSAT/NPS performance. * Hands-on technical support experience troubleshooting device/hardware, software applications, and network connectivity issues.
Customer Service Loyalty Advocate
Las Vegas, NV · On-site
$18/hr
Medical
Dental
Vision
Retirement
PTO
Demonstrated results delivering strong FCR and CSAT/NPS performance. * Hands-on technical support experience troubleshooting device/hardware, software applications, and network connectivity issues.
Client Support Specialist
Las Vegas, NV · On-site
$17.25 - $23.25/hr
Respond to client inquiries across multiple channels (Salesforce, email, Slack, etc.) within established SLAs (response time, resolution time, CSAT) * Acknowledge and triage incoming requests quickly ...
Client Support Specialist
Las Vegas, NV · On-site
$17.25 - $23.25/hr
Respond to client inquiries across multiple channels (Salesforce, email, Slack, etc.) within established SLAs (response time, resolution time, CSAT) * Acknowledge and triage incoming requests quickly ...
Customer Experience Associate
Reno, NV · On-site
$16.50 - $22/hr
Respond to client inquiries across multiple channels (Salesforce, email, Slack, etc.) within established SLAs (response time, resolution time, CSAT) * Acknowledge and triage incoming requests quickly ...
Customer Experience Associate
Reno, NV · On-site
$16.50 - $22/hr
Respond to client inquiries across multiple channels (Salesforce, email, Slack, etc.) within established SLAs (response time, resolution time, CSAT) * Acknowledge and triage incoming requests quickly ...
Client Support Specialist
$17.25 - $23.25/hr
Respond to client inquiries across multiple channels (Salesforce, email, Slack, etc.) within established SLAs (response time, resolution time, CSAT) * Acknowledge and triage incoming requests quickly ...
Client Support Specialist
$17.25 - $23.25/hr
Respond to client inquiries across multiple channels (Salesforce, email, Slack, etc.) within established SLAs (response time, resolution time, CSAT) * Acknowledge and triage incoming requests quickly ...
Client Support Specialist
Las Vegas, NV · On-site
$17.25 - $23.25/hr
Respond to client inquiries across multiple channels (Salesforce, email, Slack, etc.) within established SLAs (response time, resolution time, CSAT) * Acknowledge and triage incoming requests quickly ...
Client Support Specialist
Las Vegas, NV · On-site
$17.25 - $23.25/hr
Respond to client inquiries across multiple channels (Salesforce, email, Slack, etc.) within established SLAs (response time, resolution time, CSAT) * Acknowledge and triage incoming requests quickly ...
Csat information
See Nevada salary details
$52.3K is the 25th percentile. Wages below this are outliers.
$46.5K - $58.3K
51% of jobs
$58.3K - $70.1K
0% of jobs
$70.1K - $81.8K
0% of jobs
$81.8K - $93.6K
0% of jobs
$93.6K - $105.4K
12% of jobs
$114.4K is the 75th percentile. Wages above this are outliers.
$105.4K - $117.2K
15% of jobs
$117.2K - $128.9K
15% of jobs
$128.9K - $140.7K
6% of jobs
$140.7K - $152.5K
0% of jobs
$152.5K - $164.3K
0% of jobs
$164.3K - $176K
0% of jobs
$46.5K
$109.8K
$176K
How much do csat jobs pay per year?
As of Aug 17, 2026, the average yearly pay for csat in Nevada is $109,751.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,279.00 and $176,041.00 per year, depending on experience, location, and employer.
What is a CSAT role?
CSAT roles refer to positions focused on Customer Satisfaction (CSAT), which involves measuring and improving how happy customers are with a company's products, services, or support. People working in CSAT typically collect feedback, analyze satisfaction data, and implement strategies to enhance the customer experience. These roles are common in customer service, support, and success teams and are crucial for maintaining high customer retention and loyalty. CSAT specialists often collaborate with various departments to address issues and drive continuous improvement.
What are common challenges faced by professionals working in Customer Satisfaction (CSAT) roles, and how can they address them effectively?
Professionals in CSAT roles often encounter challenges such as managing high volumes of customer feedback, addressing negative responses constructively, and ensuring timely follow-up on issues. These roles require strong communication skills and the ability to remain empathetic and solution-oriented, even in the face of criticism. Successful CSAT professionals leverage data analysis tools to identify trends, collaborate closely with customer service and product teams, and prioritize continuous improvement to enhance the overall customer experience.
What are the key skills and qualifications needed to thrive as a Customer Satisfaction (CSAT) analyst, and why are they important?
To thrive as a Customer Satisfaction (CSAT) Analyst, you need strong analytical skills, attention to detail, and experience with customer service metrics, typically supported by a degree in business, marketing, or a related field. Familiarity with data analysis tools like Excel, survey platforms, and CRM systems is commonly required. Excellent communication, problem-solving abilities, and a customer-centric mindset help you interpret feedback and collaborate with various teams. These skills are crucial for accurately measuring customer satisfaction and driving improvements that enhance overall customer experience.
What is the difference between Csat vs Customer Service Representative?
| Aspect | Csat | Customer Service Representative |
|---|---|---|
| Required Credentials | Often none or basic certifications | High school diploma; sometimes additional training |
| Work Environment | Call centers, online support, retail | Call centers, retail stores, corporate offices |
| Industry Usage | Customer satisfaction measurement role | Direct customer interaction role |
| Search/Comparison Intent | Understanding customer satisfaction metrics | Customer support jobs, roles in customer service |
Csat (Customer Satisfaction Score) is a metric used to evaluate customer satisfaction levels, often collected through surveys. A Customer Service Representative (CSR) is a role responsible for directly assisting customers. While Csat measures the quality of service provided, a CSR is the individual delivering that service. Both are integral to customer service but serve different functions within the industry.
What are popular job titles related to Csat jobs in Nevada?
For Csat jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Csat jobs in Nevada look for?
The top searched job categories for Csat jobs in Nevada are:
Job description
Role Summary
Engagement Executive
Ensure technical solutions align with operational needs of front line agents team leads and executive leadership
Lead change management strategies and stakeholder engagement
Monitor program KPIs and drive adoption across contact centers and field operations
Key Responsibilities
Strategic Stakeholder and Relationship Management
Operations Leadership
Contact Center Management
Product Ownership Collaboration
IT Leadership Coordination
Single Point of Contact SPOC
Stakeholder Management
Executive Relationship Management
Business Roadmap Alignment
Operational Change Management and Adoption
Change Management
Training Enablement
Communication Strategy
Operational Readiness
User Adoption
Platform Onboarding
Feedback Management
Survey Management
Focus Groups
Backlog Prioritization
Program Delivery and Alignment
Program Delivery
Program Alignment
Project Milestone Tracking
Risk Management
Dependency Management
Business Readiness
Executive Steering Committee
Performance Reviews
Cross Functional Collaboration
Vendor Management
Third Party Management
Contract Management
KPI Management
Service Level Agreements SLA
Value Realization and Analytics
Business Analytics
Average Handle Time AHT
First Contact Resolution FCR
Customer Satisfaction CSAT
Employee Net Promoter Score eNPS
Platform Onboarding Metrics
Return on Investment ROI
Operational Cost Reduction
Agent Retention
Error Rate Reduction (careers.capgemini.com)
Engagement Executive
Ensure technical solutions align with operational needs of front line agents team leads and executive leadership
Lead change management strategies and stakeholder engagement
Monitor program KPIs and drive adoption across contact centers and field operations
Key Responsibilities
Strategic Stakeholder and Relationship Management
Operations Leadership
Contact Center Management
Product Ownership Collaboration
IT Leadership Coordination
Single Point of Contact SPOC
Stakeholder Management
Executive Relationship Management
Business Roadmap Alignment
Operational Change Management and Adoption
Change Management
Training Enablement
Communication Strategy
Operational Readiness
User Adoption
Platform Onboarding
Feedback Management
Survey Management
Focus Groups
Backlog Prioritization
Program Delivery and Alignment
Program Delivery
Program Alignment
Project Milestone Tracking
Risk Management
Dependency Management
Business Readiness
Executive Steering Committee
Performance Reviews
Cross Functional Collaboration
Vendor Management
Third Party Management
Contract Management
KPI Management
Service Level Agreements SLA
Value Realization and Analytics
Business Analytics
Average Handle Time AHT
First Contact Resolution FCR
Customer Satisfaction CSAT
Employee Net Promoter Score eNPS
Platform Onboarding Metrics
Return on Investment ROI
Operational Cost Reduction
Agent Retention
Error Rate Reduction (careers.capgemini.com)
About Virtusa
Sourced by ZipRecruiter
We are builders, makers, and doers with the technical skills and domain expertise to transform your business at scale and speed without disruption. Our unique Engineering First approach blends deep industry expertise and empowered, agile teams, to create holistic solutions that seamlessly move the business forward. We help clients engage with new technology paradigms to creatively build solutions that drive them to the forefront of their industries.
Industry
It services
Company size
10,000+ Employees
Headquarters location
Westborough, MA, US
Year founded
1996