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Csat Jobs in Florida (NOW HIRING)

ShyftOff

Operations Manager

Tampa, FL · On-site

AHT, ASA, FCR, CSAT, NPS, occupancy, schedule adherence, shrinkage, forecast accuracy, and SLA compliance. What success looks like in the first 3 months: * Staffing accuracy and agent pool health ...

ShyftOff

Operations Manager

Tampa, FL · On-site

AHT, ASA, FCR, CSAT, NPS, occupancy, schedule adherence, shrinkage, forecast accuracy, and SLA compliance. What success looks like in the first 3 months: * Staffing accuracy and agent pool health ...

ShyftOff

Operations Manager

Tampa, FL · On-site

AHT, ASA, FCR, CSAT, NPS, occupancy, schedule adherence, shrinkage, forecast accuracy, and SLA compliance. What success looks like in the first 3 months: * Staffing accuracy and agent pool health ...

Goosehead

Manager - Service

Orlando, FL · On-site

Ensure accountability against key service KPIs (SLA, NPS, FCR, CSAT). * Conduct structured coaching sessions that drive performance behaviors. * Deliver weekly 1:1s focused on development, growth ...

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Showing results 1-20

All JobsCsat JobsCsat Jobs in Florida

Csat information

See Florida salary details

$35K

$82.7K

$132.6K

How much do csat jobs pay per year?

As of Aug 17, 2026, the average yearly pay for csat in Florida is $82,688.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,634.00 and $132,633.00 per year, depending on experience, location, and employer.

What is a CSAT role?

CSAT roles refer to positions focused on Customer Satisfaction (CSAT), which involves measuring and improving how happy customers are with a company's products, services, or support. People working in CSAT typically collect feedback, analyze satisfaction data, and implement strategies to enhance the customer experience. These roles are common in customer service, support, and success teams and are crucial for maintaining high customer retention and loyalty. CSAT specialists often collaborate with various departments to address issues and drive continuous improvement.

What are common challenges faced by professionals working in Customer Satisfaction (CSAT) roles, and how can they address them effectively?

Professionals in CSAT roles often encounter challenges such as managing high volumes of customer feedback, addressing negative responses constructively, and ensuring timely follow-up on issues. These roles require strong communication skills and the ability to remain empathetic and solution-oriented, even in the face of criticism. Successful CSAT professionals leverage data analysis tools to identify trends, collaborate closely with customer service and product teams, and prioritize continuous improvement to enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Satisfaction (CSAT) analyst, and why are they important?

To thrive as a Customer Satisfaction (CSAT) Analyst, you need strong analytical skills, attention to detail, and experience with customer service metrics, typically supported by a degree in business, marketing, or a related field. Familiarity with data analysis tools like Excel, survey platforms, and CRM systems is commonly required. Excellent communication, problem-solving abilities, and a customer-centric mindset help you interpret feedback and collaborate with various teams. These skills are crucial for accurately measuring customer satisfaction and driving improvements that enhance overall customer experience.

What is the difference between Csat vs Customer Service Representative?

AspectCsatCustomer Service Representative
Required CredentialsOften none or basic certificationsHigh school diploma; sometimes additional training
Work EnvironmentCall centers, online support, retailCall centers, retail stores, corporate offices
Industry UsageCustomer satisfaction measurement roleDirect customer interaction role
Search/Comparison IntentUnderstanding customer satisfaction metricsCustomer support jobs, roles in customer service

Csat (Customer Satisfaction Score) is a metric used to evaluate customer satisfaction levels, often collected through surveys. A Customer Service Representative (CSR) is a role responsible for directly assisting customers. While Csat measures the quality of service provided, a CSR is the individual delivering that service. Both are integral to customer service but serve different functions within the industry.

What are popular job titles related to Csat jobs in Florida?

For Csat jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Csat jobs in Florida look for?

The top searched job categories for Csat jobs in Florida are:

Csat jobs near you
Infographic showing various Csat job openings in Florida as of August 2026, with employment types broken down into 92% Full Time, 5% Part Time, and 3% Contract. Highlights an 71% Physical, 6% Hybrid, and 23% Remote job distribution, with an average salary of $82,688 per year, or $39.8 per hour.

Information Technology_USA - USA_Program Manager

Real Soft, Inc.

Jacksonville, FL • On-site

$107K - $107K/yr

Contractor

Re-posted 12 days ago

Job description

2 Candidate Submittal Slots, New High Level Policy
MSP Owner: Rob Finton
Location: Plano, TX
Duration: 6 months
skill id: 10569570
Competencies: 10+ years experience, 18 years total experience
Program Management
Role Description:
18 Yrs of total experience with CPG Program Management skills with the multi-site global deployment Development of MES solutions
Hands-on MES experience (Pref. GE Proficy MES) with SQL, Historian, OPC, OT ERP integrations
Proven global customer-facing ownership executive updates steering committees, contractSOW governance, benefit realization.
Strong command of customer KPI frameworks (OEE, schedule adherence, MTTR) and delivery metrics (SLA, Defects, CSAT).
Program execution using Water Fall, Agile SAFe stage gate, Azure DevOps, and DevOps CICD concepts
Solid understanding of Manufacturing Operations Management with shop floor systems integration with MES
Plan and track budgets, SOWs, invoices, and change orders resource utilization tracking
Act as Single point of contact for the customer for the overall engagement
Run weeklyMonthly Governance RAG status, KPI performance, risksissuesdecisions (RAID), benefits tracking.
Create and maintain Program Charter, Operating Model, RACI, and Governance Calendar
Define, baseline, and track customer KPIs and TCS deliverystrategy metrics
TCS DeliveryStrategy SLA compliance, defects leakage, MTTRMTBF, scheduleeffort variance, utilization, attrition, automation benefits, Mfg. led AI initiatives, CSAT, compliance audit scores
Essential Skills: Design and Development, Project Code :

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