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Csat Jobs in Florida (NOW HIRING)

IQ Fiber

Fiber Install Technician

Jacksonville, FL · On-site

Meet or exceed individual and team key performance metrics including install completion, quality, CSAT, and Mean Time to Resolution (MTTR). * Interact with customers in a professional manner ...

IQ Fiber

Fiber Installation Technician

Clearwater, FL · On-site

Focus on meeting or exceeding individual and team key performance metrics including install completion, quality, CSAT, and Mean Time to Resolution (MTTR). * Interact with customers in a professional ...

Neko Health

Clinic Manager

Miami, FL

Monitor and respond to clinic metrics such as rebooking rates, customer satisfaction (CSAT), net promoter score (NPS), utilization, and throughput, partnering with medical leadership to continuously ...

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Showing results 21-40

All JobsCsat JobsCsat Jobs in Florida

Csat information

See Florida salary details

$35K

$82.7K

$132.6K

How much do csat jobs pay per year?

As of Aug 22, 2026, the average yearly pay for csat in Florida is $82,688.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,634.00 and $132,633.00 per year, depending on experience, location, and employer.

What is a CSAT role?

CSAT roles refer to positions focused on Customer Satisfaction (CSAT), which involves measuring and improving how happy customers are with a company's products, services, or support. People working in CSAT typically collect feedback, analyze satisfaction data, and implement strategies to enhance the customer experience. These roles are common in customer service, support, and success teams and are crucial for maintaining high customer retention and loyalty. CSAT specialists often collaborate with various departments to address issues and drive continuous improvement.

What are common challenges faced by professionals working in Customer Satisfaction (CSAT) roles, and how can they address them effectively?

Professionals in CSAT roles often encounter challenges such as managing high volumes of customer feedback, addressing negative responses constructively, and ensuring timely follow-up on issues. These roles require strong communication skills and the ability to remain empathetic and solution-oriented, even in the face of criticism. Successful CSAT professionals leverage data analysis tools to identify trends, collaborate closely with customer service and product teams, and prioritize continuous improvement to enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Satisfaction (CSAT) analyst, and why are they important?

To thrive as a Customer Satisfaction (CSAT) Analyst, you need strong analytical skills, attention to detail, and experience with customer service metrics, typically supported by a degree in business, marketing, or a related field. Familiarity with data analysis tools like Excel, survey platforms, and CRM systems is commonly required. Excellent communication, problem-solving abilities, and a customer-centric mindset help you interpret feedback and collaborate with various teams. These skills are crucial for accurately measuring customer satisfaction and driving improvements that enhance overall customer experience.

What is the difference between Csat vs Customer Service Representative?

AspectCsatCustomer Service Representative
Required CredentialsOften none or basic certificationsHigh school diploma; sometimes additional training
Work EnvironmentCall centers, online support, retailCall centers, retail stores, corporate offices
Industry UsageCustomer satisfaction measurement roleDirect customer interaction role
Search/Comparison IntentUnderstanding customer satisfaction metricsCustomer support jobs, roles in customer service

Csat (Customer Satisfaction Score) is a metric used to evaluate customer satisfaction levels, often collected through surveys. A Customer Service Representative (CSR) is a role responsible for directly assisting customers. While Csat measures the quality of service provided, a CSR is the individual delivering that service. Both are integral to customer service but serve different functions within the industry.

What are popular job titles related to Csat jobs in Florida?

For Csat jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Csat jobs in Florida look for?

The top searched job categories for Csat jobs in Florida are:

Csat jobs near you
Infographic showing various Csat job openings in Florida as of August 2026, with employment types broken down into 92% Full Time, 5% Part Time, and 3% Contract. Highlights an 71% Physical, 6% Hybrid, and 23% Remote job distribution, with an average salary of $82,688 per year, or $39.8 per hour.

Quality Competence Center Group Leader

Bosch Group

Fort Lauderdale, FL • On-site

Full-time

Posted 15 days ago

Job description

Company Description
Bosch Service Solutions is a leading provider of Business Process Outsourcing optimizing services in the
following key areas: Customer Experience Services, Mobility Services, Monitoring Services as well as
Business and Shared Services. Around 9,000 associates provide and optimize customers' business
processes in approximately 40 languages. Visit our website for more information at
www.boschservicesolutions.com. OEM.
Job Description
The QCC Group Leader is the ultimate custodian of quality standard operating procedures and educational excellence (OEM) across all delivery sites. This role does not directly manage front-line customer service agents but governs the global training and evaluation framework. The primary objective is to harmonize quality standards and ensure that agents in all operational sites deliver a seamless, uniform brand experience. This position is fully onsite at our Fort Lauderdale, FL location.
Qualifications
  • Experience: 5+ years of Quality Assurance & Training leadership experience within a multi-site, multi-lingual call center environment.
  • Systems: Deep familiarity with Quality Assurance platforms (experience with 2Mares or migrating to modern platforms like Playvox/Scorebuddy is highly valued) and Learning Management Systems (LMS).
  • Language: Native-level or fluent professional English (written and verbal).
  • The "Analytical Educator": Highly structured, pedagogical, and detail oriented. Able to translate complex data into simple, actionable training plans.
  • Cross-Cultural Collaborator: Skilled at managing relationships and aligning standards across diverse, international teams in all delivery sites.
  • Proactive Problem Solver: Able to diagnose root causes of low CSAT or high escalation rates and rapidly deploy curriculum updates to address them.
  • Key Performance Indicators (KPIs)
  • Calibration Alignment Rate: Maintain a QA scoring variance at target levels across all sites during monthly calibration audits.
  • Curriculum Update Velocity: Rapid deployment of training modifications following a process or system change.
  • New Hire Time-to-Baseline: Achieve target threshold of new hires reaching operational QA performance baselines within the post-training nesting window.

Additional Information
  • Global Curriculum & Training Governance: Own and design the end-to-end global training curriculum, onboarding pathways, and continuous education materials. Identify global and local training needs.
  • Monthly Calibration Ownership: Run and govern monthly quality calibration sessions involving local site QA leads and Team Leaders across all delivery sites to maintain absolute evaluation alignment.
  • QA Tooling Migration Support: Lead the QCC team in utilizing the current QA platform (2Mares) while actively spearheading the evaluation, setup, and deployment of a new, modernized QA evaluation tool.
  • Performance Diagnostics & Insights: Analyze data trends from Quality Checks, CSAT/NPS, escalated customer cases, and agent knowledge tests to pinpoint performance gaps.
  • Actionable Hand-offs to Local Operations: Package QA findings and deliver structured recommendations to local delivery site managers. Ensure local Team Leaders are equipped with the exact insights needed to coach agents effectively.

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