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Csat Jobs in Tennessee (NOW HIRING)

Fortive

Sr. Project Manager

Franklin, TN

CSAT, Revenue, velocity etc., Supports team and manager in problem solving misses with active root causing and counter measuring. Scope, Change & Risk Management * Own scope management and formally ...

Segue HR LLC

Operations Manager

Memphis, TN

CSAT and post-engagement survey scores. Team Productivity: Tickets, projects, and tasks completed per FTE. Process Improvement: Number of SOPs/processes streamlined or automated. Compliance: Zero ...

Connexus Hub

Program Manager

Millington, TN · On-site

$180K/yr

... CSAT ≥4.5/5). * Cross-domain risk management on a 5x5 likelihood-by-impact rubric with predefined mitigation action plans for high-complexity work. * Personnel: hiring, retention (target ≤10 ...

TrxNow®

Accident Process Manager

Johnson City, TN

This individual will own the end-to-end FNOL workflow, balancing production efficiency with strict compliance, member safety, and high customer satisfaction (CSAT). If you have the intuition of a ...

Connexus Hub

Program Manager

Millington, TN · Hybrid

Live, COR-accessible Performance Dashboard reporting six committed quality KPIs monthly (FPY 95%, defect escape 2%, CAR closure 10 business days, on-time delivery 98%, QASP compliance 95%, CSAT 4.5 ...

Connexus Hub

Program Manager

Millington, TN · On-site

... CSAT ≥4.5/5). * Cross-domain risk management on a 5×5 likelihood-by-impact rubric with predefined mitigation action plans for high-complexity work. * Personnel: hiring, retention (target ≤10 ...

Segue HR LLC

Operations Manager

Memphis, TN · On-site

CSAT and post-engagement survey scores. • Team Productivity: Tickets, projects, and tasks completed per FTE. • Process Improvement: Number of SOPs/processes streamlined or automated. • ...

Landing

Onsite Hospitality Manager

Nashville, TN · On-site

$50K - $55K/yr

NPS, CSAT, cleaning quality, growth * Reservation coordination and maintenance escalation with property management teams * Onboarding, installation, desinstallation, and launching of units at your ...

Landing

Onsite Hospitality Manager

Nashville, TN · On-site

$50K - $55K/yr

NPS, CSAT, cleaning quality, growth * Reservation coordination and maintenance escalation with property management teams * Onboarding, installation, desinstallation, and launching of units at your ...

5ironCyber

Client Success Manager

Franklin, TN · On-site

$80K - $100K/yr

Maintain KPIs such as client retention rates, churn rates, client satisfaction (CSAT). Net Promoter Score, and renewal rates * Conduct regular client checkins and listen for opportunities for 5iron ...

Domino's Pizza

Area Supervisor

Knoxville, TN · On-site

$700K/yr

Review and coaching utilizing CSAT in PWR as guide for Customer's Satisfaction. (5%) Enforce Safety and Security Standards * Maintain in-depth knowledge of all safety and security standards * Ensure ...

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Showing results 1-20

All JobsCsat JobsCsat Jobs in Tennessee

Csat information

See Tennessee salary details

$44.4K

$104.8K

$168.1K

How much do csat jobs pay per year?

As of Aug 17, 2026, the average yearly pay for csat in Tennessee is $104,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,953.00 and $168,057.00 per year, depending on experience, location, and employer.

What is a CSAT role?

CSAT roles refer to positions focused on Customer Satisfaction (CSAT), which involves measuring and improving how happy customers are with a company's products, services, or support. People working in CSAT typically collect feedback, analyze satisfaction data, and implement strategies to enhance the customer experience. These roles are common in customer service, support, and success teams and are crucial for maintaining high customer retention and loyalty. CSAT specialists often collaborate with various departments to address issues and drive continuous improvement.

What are common challenges faced by professionals working in Customer Satisfaction (CSAT) roles, and how can they address them effectively?

Professionals in CSAT roles often encounter challenges such as managing high volumes of customer feedback, addressing negative responses constructively, and ensuring timely follow-up on issues. These roles require strong communication skills and the ability to remain empathetic and solution-oriented, even in the face of criticism. Successful CSAT professionals leverage data analysis tools to identify trends, collaborate closely with customer service and product teams, and prioritize continuous improvement to enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Satisfaction (CSAT) analyst, and why are they important?

To thrive as a Customer Satisfaction (CSAT) Analyst, you need strong analytical skills, attention to detail, and experience with customer service metrics, typically supported by a degree in business, marketing, or a related field. Familiarity with data analysis tools like Excel, survey platforms, and CRM systems is commonly required. Excellent communication, problem-solving abilities, and a customer-centric mindset help you interpret feedback and collaborate with various teams. These skills are crucial for accurately measuring customer satisfaction and driving improvements that enhance overall customer experience.

What is the difference between Csat vs Customer Service Representative?

AspectCsatCustomer Service Representative
Required CredentialsOften none or basic certificationsHigh school diploma; sometimes additional training
Work EnvironmentCall centers, online support, retailCall centers, retail stores, corporate offices
Industry UsageCustomer satisfaction measurement roleDirect customer interaction role
Search/Comparison IntentUnderstanding customer satisfaction metricsCustomer support jobs, roles in customer service

Csat (Customer Satisfaction Score) is a metric used to evaluate customer satisfaction levels, often collected through surveys. A Customer Service Representative (CSR) is a role responsible for directly assisting customers. While Csat measures the quality of service provided, a CSR is the individual delivering that service. Both are integral to customer service but serve different functions within the industry.

What are popular job titles related to Csat jobs in Tennessee?

For Csat jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Csat jobs in Tennessee look for?

The top searched job categories for Csat jobs in Tennessee are:

Csat jobs near you
Infographic showing various Csat job openings in Tennessee as of August 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Contract. Highlights an 71% Physical, 6% Hybrid, and 23% Remote job distribution, with an average salary of $104,773 per year, or $50.4 per hour.

Sr. Project Manager

Fortive

Franklin, TN

Full-time

Posted 20 days ago

Fortive rating

7.3

Company rating: 7.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

The Sr. Project Manager is responsible for leading the successful deployment of our CensiTrac solutions and expert services for health system customers. This role serves as the single point of accountability from project initiation through golive, ensuring implementations are delivered on time, within scope, and with high customer satisfaction. 

The Sr. Project Manager (Sr. PM) holds a crucial position within the Customer Establishment (Implementation) department. The Sr. PM's primary responsibility is to interact directly with clients and facilities, preparing them for the on-site deployment of CensiTrac, additional modules or other services offerings. This role involves leading and collaborating with the Censis team, while guiding each facility through the project delivery cycle. The Sr. PM is accountable for ensuring project tasks are completed in a timely manner, deliver high customer satisfaction while remaining on budget. This encompasses reporting on the progress and on time completion of implementations, while maintaining a high standard of quality. Effective communication with all other departments is a fundamental aspect of this role, requiring robust interpersonal and communication skills. The Sr. PM must demonstrate the ability to work cohesively within a team setting, as well as independently, to deliver solutions punctually. 

Additionally, the Sr. PM manages complex projects, drives higher revenue, CSAT and efficient delivery of projects while maintaining high quality process adherence and supports process improvements. 

The ideal candidate brings strong project management discipline, experience in healthcare or enterprise SaaS implementations, and the ability to confidently engage with clinical, operational, IT, and executive stakeholders.

Customer Implementation Delivery 

  • Lead endtoend services projects (implementation services, expert services, marking services) for Censis customers, from contract handoff through golive and transition to support. Acts as the primary liaison for allocated projects 
  • Develop and manage detailed project plans, timelines, milestones, dependencies, and risk registers. 
  • Oversees, directs, and coordinates tasks assigned to the project team 
  • Coordinate crossfunctional teams in successful project delivery with high CSAT scores 
  • Strong team and individual KPI delivery: CSAT, Revenue, velocity etc., Supports team and manager in problem solving misses with active root causing and counter measuring. 

Scope, Change & Risk Management 

  • Own scope management and formally manage change requests, including impact assessment on timeline, resourcing, and cost. Examines business requirements and identifies any discrepancies between client needs and the CensiTrac product 
  • Excels in identifying implementation risks early (technical, workflow, data, resourcing) and executing mitigation strategies. 
  • Ensure adherence to contractual commitments, SOWs, and implementation standards. 

Process & Quality 

  • Leads / supports continuous improvement initiatives to optimize implementation processes, eliminate inefficiencies, and rework 
  • Consistently adheres to standard work, process documents and best practices 
  • Accountable for revenue and schedule forecasting and providing updates on the status of ongoing and completed projects. Data driven and measures key metrics around revenue delivery, project velocity and CSAT to ensure successful project outcomes. 
  • Drive consistent documentation, including project plans, decision logs, and implementation artefacts. 
  • Leads cross CE retrospectives, capture lessons learned and customer feedback to improve future implementations.

Stakeholder & Communication Management 

  • Facilitate and lead all relevant meetings with customers and internal stake holders (project kickoff meetings, alignment meeting, planning meeting, status reviews, golive readiness reviews etc.) 
  • Communicate clearly and professionally with clinical leaders, SPD/OR teams, IT staff, and hospital executives. 
  • Set and manage customer expectations, including scope, responsibilities, and timelines. 
  • Engages with internal and external customers to promptly identify underlying business needs and requirements 
  • Coordinate a smooth transition to Customer Success and Support teams post golive. 

Team player 

  • Senior: Support with team onboarding, coaching and mentoring new project managers / customer establishment team members  
  • Act as a collaborative leader who aligns internal teams around shared goals, clear roles, and delivery timelines. 
  • Foster strong working relationships built on trust, accountability, and transparency, ensuring teams are set up for success throughout the implementation lifecycle. 
  • Proactively identify and resolve crossteam dependencies, resource constraints, and communication gaps. 
  • Contribute to a positive, teamoriented culture by sharing knowledge, best practices, and lessons learned across the Professional Services organization. 
  • Travel up to 20% 

Qualifications: 

Required: 

  • 5-8 years of experience implementing software / project managing software implementations 
  • Experience with healthcare implementations 
  • Certified in Project Management 
  • Exceptional presentation, communication, and training skills 
  • Well organized and detail oriented 
  • Strong problem-solving skills 
  • Excellent time management skills 
  • Familiarity and ease with computer systems and common software products 

Preferred: 

  • Proficient in the use of Project Management softwares, AI productivity tools 
  • Experience with Salesforce and/or other project management software 
  • MBA / master's in information systems 

Education: 

Bachelor's degree in business, Information Systems or equivalent experience. 

Fortive Corporation Overview

Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. 

At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference. 

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. 

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Censis 

Censis, the first company to engineer a surgical asset management system that tracks down to the instrument and patient levels, has continually set the standards for the sterile processing industry. 

From the beginning, Censis has recognized the vital connection between perioperative innovation and efficiency, unparalleled customer care and improved operational performance. By continuing to invest in technology, ease of integration, education and support, Censis provides solutions that empower hospitals and healthcare providers to stay compliant and ahead of healthcare's rapidly changing environment. With Censis, you're positioned to start ahead and stay ahead, no matter what the future holds. 

We Are an Equal Opportunity Employer
 
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

What Fortive employees say

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About Fortive

Sourced by ZipRecruiter

Fortive is a diversified technology company that operates across multiple industries, delivering innovative solutions and products that empower businesses to enhance their productivity and operational efficiency. With a strong portfolio of industry-leading brands, Fortive focuses on creating intelligent, connected devices and software that enable precise measurement, control, and optimization. Fortive's expertise spans various sectors, including industrial automation, transportation, healthcare, and retail. Through advanced technologies and solutions, Fortive help customers automate processes, improve quality and safety, and drive overall performance. Whether it's precision measurement instruments, sensing technologies, or software platforms, Fortive provides reliable and scalable solutions that meet the evolving needs of their customers.

Industry

Electrical equipment, appliance, and component manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Everett, WA, US

Year founded

2016

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