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Csat Jobs in Tennessee (NOW HIRING)

HomeServe

Sr. Manager, Training

Chattanooga, TN · On-site

$100K - $125K/yr

Drive Customer Experience through training - ensure training programs develop empathy, judgment, and soft skills that directly impact CSAT Essential Functions: Essential Job Function % of Time on ...

AerSale Holdings

IT Support Analyst II

Memphis, TN · On-site

Customer satisfaction (CSAT). * Ticket backlog management. * Mean Time to Resolution (MTTR). * Knowledge article contributions. Education and Experience: * Associate's or Bachelor's degree in ...

Domino's Pizza

Area Supervisor

Knoxville, TN · On-site

$70K - $80K/yr

Review and coaching utilizing CSAT in PWR as guide for Customer's Satisfaction. (5%) Enforce Safety and Security Standards Maintain in-depth knowledge of all safety and security standards Ensure GM ...

Domino's Pizza

Area Supervisor

Knoxville, TN · On-site

$700K/yr

Review and coaching utilizing CSAT in PWR as guide for Customer's Satisfaction. (5%) Enforce Safety and Security Standards * Maintain in-depth knowledge of all safety and security standards * Ensure ...

Lyft

HR Operations Project Manager

Nashville, TN · On-site

... CSAT, and increased capability across the People organization. Responsibilities: HR Process Optimization * Identify & Streamline High-Impact Workflows: Evaluate end-to-end HR processes across the ...

Domino's Pizza

Area Supervisor

Knoxville, TN

$70K/yr

Review and coaching utilizing CSAT in PWR as guide for Customer's Satisfaction. (5%) Enforce Safety and Security Standards * Maintain in-depth knowledge of all safety and security standards * Ensure ...

GOVX

Member Services Specialist

La Vergne, TN · On-site

$19 - $22/hr

Customer Satisfaction (CSAT): Meets customer satisfaction goals, as measured by post-interaction surveys. * Project Execution: Completes assigned projects and tasks on time and within budget.

GovX

Member Services Specialist

La Vergne, TN · On-site

$19 - $22/hr

Customer Satisfaction (CSAT): Meets customer satisfaction goals, as measured by post-interaction surveys. * Project Execution: Completes assigned projects and tasks on time and within budget.

Terminix

Sr Data Analyst, Customer Insights

Memphis, TN · Remote

$94K - $122K/yr

Deep understanding of VoC metrics (e.g., NPS, CSAT, CES) * Strong problem-solving and critical thinking skills * Proficiency in mixed-methods analysis * Excellent communication, presentation and ...

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Showing results 21-40

All JobsCsat JobsCsat Jobs in Tennessee

Csat information

See Tennessee salary details

$44.4K

$104.8K

$168.1K

How much do csat jobs pay per year?

As of Sep 8, 2026, the average yearly pay for csat in Tennessee is $104,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,953.00 and $168,057.00 per year, depending on experience, location, and employer.

What is a CSAT role?

CSAT roles refer to positions focused on Customer Satisfaction (CSAT), which involves measuring and improving how happy customers are with a company's products, services, or support. People working in CSAT typically collect feedback, analyze satisfaction data, and implement strategies to enhance the customer experience. These roles are common in customer service, support, and success teams and are crucial for maintaining high customer retention and loyalty. CSAT specialists often collaborate with various departments to address issues and drive continuous improvement.

What are common challenges faced by professionals working in Customer Satisfaction (CSAT) roles, and how can they address them effectively?

Professionals in CSAT roles often encounter challenges such as managing high volumes of customer feedback, addressing negative responses constructively, and ensuring timely follow-up on issues. These roles require strong communication skills and the ability to remain empathetic and solution-oriented, even in the face of criticism. Successful CSAT professionals leverage data analysis tools to identify trends, collaborate closely with customer service and product teams, and prioritize continuous improvement to enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Satisfaction (CSAT) analyst, and why are they important?

To thrive as a Customer Satisfaction (CSAT) Analyst, you need strong analytical skills, attention to detail, and experience with customer service metrics, typically supported by a degree in business, marketing, or a related field. Familiarity with data analysis tools like Excel, survey platforms, and CRM systems is commonly required. Excellent communication, problem-solving abilities, and a customer-centric mindset help you interpret feedback and collaborate with various teams. These skills are crucial for accurately measuring customer satisfaction and driving improvements that enhance overall customer experience.

What is the difference between Csat vs Customer Service Representative?

AspectCsatCustomer Service Representative
Required CredentialsOften none or basic certificationsHigh school diploma; sometimes additional training
Work EnvironmentCall centers, online support, retailCall centers, retail stores, corporate offices
Industry UsageCustomer satisfaction measurement roleDirect customer interaction role
Search/Comparison IntentUnderstanding customer satisfaction metricsCustomer support jobs, roles in customer service

Csat (Customer Satisfaction Score) is a metric used to evaluate customer satisfaction levels, often collected through surveys. A Customer Service Representative (CSR) is a role responsible for directly assisting customers. While Csat measures the quality of service provided, a CSR is the individual delivering that service. Both are integral to customer service but serve different functions within the industry.

What are popular job titles related to Csat jobs in Tennessee?

For Csat jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Csat jobs in Tennessee look for?

The top searched job categories for Csat jobs in Tennessee are:

Csat jobs near you
Infographic showing various Csat job openings in Tennessee as of September 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 74% Physical, 3% Hybrid, and 23% Remote job distribution, with an average salary of $104,773 per year, or $50.4 per hour.

Customer Support at Nashville, Tennessee

Cribl

Nashville, TN • On-site

$116K - $181K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Technical Support Manager

B2B SAAS data observability software.

Join the company that's building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world's biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what's next. We're one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we're remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.

Cribl is seeking a Technical Support Manager to be a part of a specialized support team. This role is centered on customer success by providing in-depth knowledge of data management systems and solutions, Cribl's interactions with those solutions and using our knowledge to lift up everyone we may come in contact with. In this role, you will be joining a highly technical and collaborative team that is committed to shipping high quality software, enjoying all the goat gifs the internet has to offer, and truly enjoys all our interactions with our customers. The ideal candidate for this role has a mixture of strong technical chops, an innate desire to help customers, and a natural affinity for collaboration.

As an active member of our team, you will...

  • Manage an industry leading team.
  • Manage Customer Support Escalations and be the calm voice of reason amongst the chaos.
  • Review Cases, Metrics, Statistics to ensure departmental success.
  • Mentoring and coaching to drive Engineers to their best success.
  • Participate and be an advocate of Customers and Engineers.
  • Create, maintain, enhance Processes and Procedures.
  • Build your technical knowledge in Cribl products and how to position them.
  • Ensure team success to SLA's, CSAT and other guiding metrics.
  • This position will require stand-by, on-call, or off-hours duties.

If you've got it - we want it

  • Proven ability to be a powerful leader; Mentoring and Guiding Technical Engineers.
  • Strong technical skills to help mentor engineers and help guide customers to a successful solution.
  • Strong written and verbal communication skills.
  • Proven success with encouraging knowledge sharing internally and externally at every opportunity.
  • A deep understanding of goals and helping your team achieve them.
  • A passion to elevate those around you and watch them succeed.
  • A minimum of 3 years' experience as a leader of a highly technical team.
  • 10 years' experience in customer facing roles.
  • Understanding of Big data and why data is important to companies.
  • Bonus points for experience with Cribl, Splunk, Elastic, Kafka, Kinesis, or related technologies
  • Experience with AWS, Azure, GCP, and other cloud platforms

The salary for this role is dependent on geographic location and will be based on the individual candidate's job-related knowledge, skills, and experience. In addition to base salary, for sales and some sales-adjacent roles, employees are eligible to earn incentive compensation (commission). For all other roles, employees are eligible to participate in the Cribl Corporate Bonus Program. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), and equity. Base Salary Range $116,000 - $181,000 USD

Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We're building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

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