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Csat Jobs in Minnesota (NOW HIRING)

Vertin

Service Desk Lead

Edina, MN

$70K - $80K/yr

... CSAT Drive continuous process improvement Client Experience Ensure high-quality client communication and professionalism Address client escalations and service concerns Identify recurring issues and ...

Vertin

Service Desk Lead

Edina, MN · On-site

$70K - $80K/yr

... and CSAT · Drive continuous process improvement Client Experience · Ensure high-quality client communication and professionalism · Address client escalations and service concerns · Identify ...

Vertin Co

Service Desk Lead

Edina, MN · On-site

$70K - $80K/yr

... and CSAT · Drive continuous process improvement Client Experience · Ensure high-quality client communication and professionalism · Address client escalations and service concerns · Identify ...

Vertin Co

Service Desk Lead

Minneapolis, MN · On-site

Monitor KPIs including response times, resolution times, and CSAT * Drive continuous process improvement Client Experience * Ensure high-quality client communication and professionalism * Address ...

NTT DATA Services

Field Tech Manager

Minneapolis, MN · On-site

$87K - $109K/yr

Deliver Program Quality (CSAT, Process Compliance, etc.) * Coordinate Field Service Tower Integration activities (Service Desk, Desktop Engineering * Manage Delivery Cost * Standardize Field Service ...

Insulet Corporation

Translate data (retention, churn, CSAT, adoption) into actionable insights, identifying risks and opportunities * Evaluate effectiveness and ROI of retention initiatives; continuously refine programs ...

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All JobsCsat JobsCsat Jobs in Minnesota

Csat information

See Minnesota salary details

$42.8K

$100.9K

$161.8K

How much do csat jobs pay per year?

As of Aug 17, 2026, the average yearly pay for csat in Minnesota is $100,856.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,123.00 and $161,774.00 per year, depending on experience, location, and employer.

What is a CSAT role?

CSAT roles refer to positions focused on Customer Satisfaction (CSAT), which involves measuring and improving how happy customers are with a company's products, services, or support. People working in CSAT typically collect feedback, analyze satisfaction data, and implement strategies to enhance the customer experience. These roles are common in customer service, support, and success teams and are crucial for maintaining high customer retention and loyalty. CSAT specialists often collaborate with various departments to address issues and drive continuous improvement.

What are common challenges faced by professionals working in Customer Satisfaction (CSAT) roles, and how can they address them effectively?

Professionals in CSAT roles often encounter challenges such as managing high volumes of customer feedback, addressing negative responses constructively, and ensuring timely follow-up on issues. These roles require strong communication skills and the ability to remain empathetic and solution-oriented, even in the face of criticism. Successful CSAT professionals leverage data analysis tools to identify trends, collaborate closely with customer service and product teams, and prioritize continuous improvement to enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Satisfaction (CSAT) analyst, and why are they important?

To thrive as a Customer Satisfaction (CSAT) Analyst, you need strong analytical skills, attention to detail, and experience with customer service metrics, typically supported by a degree in business, marketing, or a related field. Familiarity with data analysis tools like Excel, survey platforms, and CRM systems is commonly required. Excellent communication, problem-solving abilities, and a customer-centric mindset help you interpret feedback and collaborate with various teams. These skills are crucial for accurately measuring customer satisfaction and driving improvements that enhance overall customer experience.

What is the difference between Csat vs Customer Service Representative?

AspectCsatCustomer Service Representative
Required CredentialsOften none or basic certificationsHigh school diploma; sometimes additional training
Work EnvironmentCall centers, online support, retailCall centers, retail stores, corporate offices
Industry UsageCustomer satisfaction measurement roleDirect customer interaction role
Search/Comparison IntentUnderstanding customer satisfaction metricsCustomer support jobs, roles in customer service

Csat (Customer Satisfaction Score) is a metric used to evaluate customer satisfaction levels, often collected through surveys. A Customer Service Representative (CSR) is a role responsible for directly assisting customers. While Csat measures the quality of service provided, a CSR is the individual delivering that service. Both are integral to customer service but serve different functions within the industry.

What are popular job titles related to Csat jobs in Minnesota?

For Csat jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Csat jobs in Minnesota look for?

The top searched job categories for Csat jobs in Minnesota are:

Csat jobs near you
Infographic showing various Csat job openings in Minnesota as of August 2026, with employment types broken down into 92% Full Time, 5% Part Time, and 3% Contract. Highlights an 71% Physical, 6% Hybrid, and 23% Remote job distribution, with an average salary of $100,856 per year, or $48.5 per hour.

Service Desk Lead

Vertin

Edina, MN

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Position Overview

We are seeking a Service Desk Team Lead to oversee our Technical Service Consultants within our Managed Services practice. This individual will be responsible for leading daily support operations, managing ticket queues, maintaining SLA compliance, and ensuring exceptional client experience. The ideal candidate combines strong technical support experience with leadership ability and a proactive approach to identifying service and sales opportunities.

Key Responsibilities

Team Leadership

         Lead, mentor, and develop Technical Consultants

         Conduct regular performance coaching and ticket quality reviews

         Facilitate daily stand-ups and team meetings

         Support recruiting, onboarding, and training of new team members

Queue & Operations Management

         Manage and prioritize service desk ticket queues

         Ensure SLA adherence and timely issue resolution

         Act as escalation point for service desk team

         Monitor KPIs including response times, resolution times, and CSAT

         Drive continuous process improvement

Client Experience

         Ensure high-quality client communication and professionalism

         Address client escalations and service concerns

         Identify recurring issues and recommend long-term solutions

Inside Sales & Growth Support

         Identify upsell opportunities during support interactions

         Support account management team with service expansion initiatives

         Contribute to revenue growth through proactive service recommendations

Requirements

Qualifications

         5+ years IT support experience (MSP experience preferred)

         Prior team lead and supervisory experience

         Strong understanding of ticketing systems and SLA management (preferred)

         Excellent communication and client service skills

         Comfortable identifying and supporting sales opportunities

         Strong organizational and problem-solving skills

Duties:

         Manage daily ticket queue & workflow

         Ensure SLA compliance

         Conduct QA on tickets

         Coach technical resources for growth and client communication

         Run daily/weekly huddles

         Monitor CSAT

         Address escalated customer concerns

         Ensure professionalism & consistency

         Identify recurring issues and recommend improvements

         Identify upsell opportunities from tickets

         Support account managers

         5+ years IT support experience (MSP preferred)

         1-3 years leadership and supervisory experience

         Comfortable with KPIs and metrics

         Customer-facing communication strength

         Basic sales comfort (not necessarily a hunter, but opportunity-aware)

"The salary range for this position is $70,000-$80,000, and final offer will be based on experience, skills, and qualifications."

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources

Apply